숙박 시설 내 편의 시설/서비스

더 세인트 레지스 발 하버 리조트 여행 후기

5 out of 5
더 세인트 레지스 발 하버 리조트
9703 Collins Avenue, Bal Harbour, FL

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 287개 이용 후기 중 205개" "
평점 8 - 좋아요. 287개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 287개 이용 후기 중 23개" "
평점 4 - 별로예요. 287개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 287개 이용 후기 중 15개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Abraham

2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Abraham, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Stephen Power,General Manager

10/10 - 훌륭해요

Ellona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 2월 17일
Dear Ellona, Thank you for the wonderful review. We are thrilled we met your expectations for an exceptional stay at The St. Regis Bal Harbour Resort. We hope to have the pleasure of doing so again on your next visit.Sincerely,Stephen Power,General Manager

2/10 - 너무 별로예요

Olof

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.
답변 제공: General Manager 님, 2024년 1월 31일
Dear Olof, Thank you for evaluating your stay with us. We are sorry for your disappointing dining experience and for not meeting your expectations with our decor and pool area. We remain dedicated to offering the highest levels of comfort and luxury, and your feedback is invaluable in helping us plan for the future of our property. We also want to apologize for the issues you had with our elevators. We will address this appropriately, and we want you to know we are grateful for your patience. We hope to have the opportunity to accommodate you again.Sincerely,Stephen Power,General Manager

6/10 - 괜찮아요

Yuhe

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Yuhe, Thank you for choosing us and for your comments regarding your stay. Please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our associates, and we will take proper action to ensure each guest experiences the exceptional hospitality for which we are known. Thank you for mentioning how much you enjoyed the stunning views and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Sincerely,Stephen PowerGeneral Manager

10/10 - 훌륭해요

Daniel 님, São Paulo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Daniel, On behalf of our Hosts, thank you for the generous rating of The St. Regis Bal Harbour Resort. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Sincerely,Stephen Power,General Manager

10/10 - 훌륭해요

Daniel 님, São Paulo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Daniel, On behalf of our Hosts, thank you for the generous rating of The St. Regis Bal Harbour Resort. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Sincerely,Stephen Power,General Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The service from check in to check out was incredible!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
Dear Michael, It was a pleasure reading your review of The St. Regis Bal Harbour Resort. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. We are grateful for the recommendation and look forward to welcoming you back soon.Sincerely,Stephen PowerGeneral Manager

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Não vá
Horrível atendimento não parece um st Regis e sem alma comida pessima serviço piro ainda stag mal educada pessoal muito ruim
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Dear Daniel, Thank you for choosing us for your recent Miami visit. We are genuinely sorry for your disappointment with our service and the food we offer. We strive to provide an authentic stay with our caring service from each member of our team, and we are grateful for feedback that helps us improve our guest experience on all levels. We have shared your concerns with the appropriate individuals to ensure such instances are not repeated and that we serve you better moving forward. We appreciate your patience and hope you will consider staying with us again. Sincerely,Stephen Power,General Manager

10/10 - 훌륭해요

Thomas 님, Burgdorf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr großes Luxushotel der Marriot Gruppe im vornehmen Stadtteil Bal Harbour. Strand direkt davor gut gereinigt und auch der Poolbereich ist im Topzustand. Große luxuriöse Zimmer mit sehr großem Balkon und Meerblick. Die Schiebetür zum Balkon schloss im oberen Bereich allerdings nicht mehr vollständig, auch im Bad gab es erste Rostränder am Spiegel; das ist man in Europa in dieser Preisklasse (> 600 EUR pro Nacht) nicht gewöhnt. Der Service in Restaurants und Bars ist sehr gut, das Preisniveau entsprechend hoch.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Thomas, Thank you for choosing The St. Regis Bal Harbour Resort during your visit to Miami. Our location provides an escape like no other; with the Atlantic Ocean at our doorstep, the legendary Bal Harbour Shops across Collins Avenue, and much more only moments away. We are also glad that you were able to take advantage of our dazzling pools and in-house restaurants. However, we apologize for the oversight of your room. Proper action has been taken, and we are grateful for your patience. We hope you will give us another chance to provide you with the superb stay you deserve. Sincerely,Stephen PowerGeneral Manager

8/10 - 좋아요

Roberta e m

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Hotel é maravilhoso. Peca pelo serviço de entrega de encomendas que é péssimo e alguns detalhes da limpeza da sacada. Quarto muito confortável e espaçoso, mas, pelo preço, poderia ser melhor no serviço.
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Roberta, Thank you for taking the time to share your review of The St. Regis Bal Harbour Resort. We are disappointed that we missed some opportunities to show you our commitment to service excellence. We regret not meeting your expectations, and we want to thank you for your patience. However, we appreciate your kind remarks about our accommodations. We hope to have another opportunity on your next visit to Miami to provide you with the superb hospitality for which we are known. Sincerely,Stephen PowerGeneral Manager

10/10 - 훌륭해요

Maria

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 11일
Dear Maria, Thank you for staying with us and for your gracious rating. On behalf of all of us at The St. Regis Bal Harbour Resort, we would like to invite you for another outstanding visit.Sincerely,Stephen PowerGeneral Manager

10/10 - 훌륭해요

Juan

2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Hello Juan, On behalf of our associates, thank you for the generous rating of The St. Regis Bal Harbour Resort. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Sincerely,Stephen Power,General Manager

10/10 - 훌륭해요

Kevin

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.
답변 제공: Director of Operations 님, 2023년 10월 2일
Dear Kevin, Thank you for choosing The St. Regis Bal Harbour Resort during your visit to Miami. Our location provides an escape like no other; with the Atlantic Ocean at our doorstep, the legendary Bal Harbour Shops across Collins Avenue, and much more only moments away. We appreciate you sharing how much you enjoyed your stay and our excellent location, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

Adel W.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.
2023년 9월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 9월 24일
Dear Adel, Thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we hope to be your home every time your travels bring you to Miami.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 9월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 9월 19일
Dear Luis, Thank you for being our guest at The St. Regis Bal Harbour Resort, and for taking the time to leave your review. We appreciate your generous rating and look forward to welcoming you back soon. Sincerely,Kashmira ManeckjiDirector of Operations

6/10 - 괜찮아요

Alida

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Director of Operations 님, 2023년 9월 11일
Dear Alida, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was to my liking. Excellent customer service all around the resort. I would visit again and recommend it to others.
2023년 8월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 8월 29일
Dear James, On behalf of our associates, thank you for the generous review. Perfect for celebratory getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of oceanfront luxury and flawless service. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again soon.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 8월 20일
Dear Jeanette, Thank you for rating your stay at The St. Regis Bal Harbour Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Kashmira ManeckjiDirector of Operations

6/10 - 괜찮아요

todd

좋아요: 청결 상태, 직원 및 서비스
Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff
2023년 7월에 9박 숙박함
답변 제공: Director of Operations 님, 2023년 8월 6일
Dear Todd, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the issues you experienced during your stay. We value our guests' feedback, and we will take the proper action to improve going forward. With that being said, we appreciate your kind comments about our prime location and courteous staff. We hope we can have another opportunity to provide you with the exceptional stay you deserve.Sincerely,Kashmira ManeckjiDirector of Operations

6/10 - 괜찮아요

angeles

2023년 7월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 8월 5일
Dear Angeles, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Sharlene

2023년 7월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 8월 1일
Dear Sharlene, Thank you for letting us know your visit to The St. Regis Bal Harbour Resort was perfect in every way. We strive to provide every guest with an unparalleled experience at our luxury resort, emphasizing impeccable service and signature St. Regis rituals. We appreciate the generous rating and look forward to welcoming you back soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Joanna

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would definitely go again in a heartbeat.
2023년 6월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 7월 2일
Dear Joanna, We are pleased you loved your stay with us. Perfect for celebratory getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of oceanfront luxury and flawless service. Thank you for being our guest, and we look forward to your return. Sincerely,Kashmira Maneckji,Director of Operations

8/10 - 좋아요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태
Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism
2023년 6월에 5박 숙박함
답변 제공: Director of Operations 님, 2023년 6월 26일
Dear Jennifer, Thank you for choosing The St. Regis Bal Harbour Resort during your visit to Miami. Our location provides an escape like no other; with the Atlantic Ocean at our doorstep, the legendary Bal Harbour Shops across Collins Avenue, and much more only moments away. We appreciate you sharing how much you enjoyed your stay and our excellent location, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations

2/10 - 너무 별로예요

Nicholas

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
very expensive bad service and overpriced
The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.
2023년 6월에 4박 숙박함
답변 제공: Management 님, 2023년 6월 15일
Dear Nicholas, Thank you for taking the time to post your feedback. We appreciate your patience, and you have our assurance that we will share your message appropriately. Sincerely,Management

10/10 - 훌륭해요

Jose Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 6월 14일
Dear Mr. Miguel, Thank you for choosing The St. Regis Bal Harbour Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

Max

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 6월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 6월 12일
Dear Max, On behalf of our associates, thank you for the generous rating. Perfect for celebratory getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of oceanfront luxury and flawless service. We are pleased to know that you enjoyed your stay, and we look forward to having you visit with us again.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

max 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Director of Operations 님, 2023년 6월 9일
Dear Max, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Bal Harbour Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

Ana Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing place, great staff
2023년 6월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 6월 6일
Dear Ana, Thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to being your home every time your travels bring you to Miami.Sincerely,Kashmira ManeckjiDirector of Operations

8/10 - 좋아요

LOURDES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 5월 3일
Dear Guest, We are glad you enjoyed your time at The St. Regis Bal Harbour Resort. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muito boa
Muito boa
2023년 4월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 4월 17일
Dear Maria, Thank you for choosing The St. Regis Bal Harbour Resort. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Sincerely,Kashmira ManeckjiDirector of Operations

6/10 - 괜찮아요

Ali K

2023년 3월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 4월 12일
Dear Ali, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 - 훌륭해요

Penina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay. Service was great all around.
2023년 2월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 2월 18일
Dear Penina, Thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay along with our exemplary service. We will enjoy sharing your compliments with our team, and we hope to be your home every time your travels bring you to Miami.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

IBRAHIM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and professional staff. Comfortable room with nice ocean view.
2023년 2월에 6박 숙박함
답변 제공: Director of Operations 님, 2023년 2월 18일
Dear IBRAHIM, Thank you for the warm compliments regarding your stay at The St. Regis Bal Harbour Resort. It is lovely to know how much you enjoyed our flawless service, gorgeously appointed accommodations, and breathtaking views. We appreciate you taking the time to share your experience, and we look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Angela

2023년 2월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 3월 9일
Dear Angela, Thank you for letting us know your visit to The St. Regis Bal Harbour Resort was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Kashmira Maneckji,Director of Operations

2/10 - 너무 별로예요

JEFF

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No restaurant for real dinner. Only some small dishes and burgers. The taste of the burgers were terrible. Why doesn’t it have a restaurant that can provide fine dining as it’s a 5 star hotel? We ordered Uber eats for dinner
2022년 12월에 1박 숙박함
답변 제공: Director of Operations 님, 2022년 12월 9일
Dear Jeff, Thank you for taking the time to review our resort. We apologize for not meeting your expectations this time and appreciate you bringing this concern to our attention. We are grateful for your valuable comments, as we always strive to improve our guest experience. We hope to have the opportunity to make your next stay exceptional in every respect.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just perfect all around.
2022년 6월에 5박 숙박함
답변 제공: Director of Operations 님, 2022년 9월 20일
Dear Felix, On behalf of our associates, thank you for the excellent rating. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Bal Harbour Resort look forward to having you visit again.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Evangelos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice rooms
2022년 8월에 4박 숙박함
답변 제공: Director of Operations 님, 2022년 9월 10일
Dear Evangelos, It was our pleasure welcoming you to The St. Regis Bal Harbour Resort. We are delighted that your experience was perfect from beginning to end. We enjoy knowing that our guests can relax and feel at home in their gorgeously appointed rooms and awaken each morning to the gentle breeze of the Atlantic. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: Director of Operations 님, 2022년 9월 7일
Dear Paula, Thank you for the excellent rating of our hotel, The St. Regis Bal Harbour Resort. We are dedicated to elevating our guest's experience and exceeding expectations, and we love knowing how much you enjoyed your time with us. We hope you will come back to see us soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Jack

2022년 8월에 5박 숙박함
답변 제공: Director of Operations 님, 2022년 11월 29일
Dear Jack, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The St. Regis Bal Harbour Resort.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big spacious room with a big deck overlooking the ocean. All amenities, including the Tranquility Pool were spotless. I will definitely come back!
2022년 8월에 2박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 30일
Dear David, It was our pleasure welcoming you to The St. Regis Bal Harbour Resort. We are delighted that your experience was perfect from beginning to end. We enjoy knowing that our guests can relax and feel at home in their gorgeously appointed rooms and awaken each morning to the gentle breeze of the Atlantic. We are also glad you enjoyed the amenities we offer, especially our Tranquility pool. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

KELLY

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from check-in to the valet, from housekeeping to the Lobby Bar to Atlantikos was superb! St Regis is my new favourite hotel brand! I was travelling with my husband and my dog and the staff and guests we polite and accommodating!
2022년 8월에 2박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 27일
Dear KELLY, thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we appreciate your kind recognition of their exemplary service. It was a pleasure hosting you, your husband, and your loyal companion, and we look forward to being your home every time your travels bring you all to Miami.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Yusimi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service and the rooms are beautiful
2022년 8월에 1박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 23일
Dear Yusimi, Thank you for evaluating your time here at The St. Regis Bal Harbour Resort. We are delighted that our modern and welcoming accommodations provided you with a relaxing retreat during your visit to our beautiful city. We are also thrilled to hear about the exceptional service you received from our associates. We will share your gracious remarks with them and hope to welcome you back soon for another compelling stay.Sincerely,Kashmira Maneckji,Director of Operations

4/10 - 별로예요

Derek

연인과의 여행
별로예요: 직원 및 서비스
not a great experience
2022년 8월에 1박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 15일
Dear Derek, thank you for taking the time to evaluate our hotel. We are genuinely sorry for your disappointing experience. We hope to have another opportunity to welcome you back and show you our commitment to providing exceptional hospitality. Sincerely, Kashmira Maneckji, Director of Operations

10/10 - 훌륭해요

Cinthya Elena 님, Phoenix

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I have stay at numerous fine properties but nothing surpasses the st Regis Bal harbour. From the moment of reception and check-in to our departure we were treated with unprecedented favor and gracious hospitality. The property is well kept and well managed but it’s true accolades are it’s staff.
2022년 8월에 3박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 13일
Dear Cinthya, thank you for your outstanding review of The St. Regis Bal Harbour Resort. It is wonderful to know you loved our inviting property and extraordinary hospitality. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are delighted to read that you found our resort to be the best, and we look forward to hosting you and your husband again for another meaningful stay. Sincerely, Kashmira Maneckji, Director of Operations

10/10 - 훌륭해요

Rachelle 님, Brooklyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the most wonderful time at this amazing resort. Everything is luxurious: the welcome, the room, the complimentary coffee tea and water, the spa, the serenity pool, the artwork everywhere. And every member of the staff is so warm and friendly. We can’t wait to return!
2022년 8월에 3박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 13일
Dear Rachelle, thank you for your fantastic review of The St. Regis Bal Harbour Resort. It is inspiring to know you loved not only our elegant property and impeccable hospitality but also our gorgeously appointed rooms and the excellent amenities we offer, including our pool and spa. Our associates are passionate about connecting with our guests, and we will enjoy sharing your warm compliments with them. We look forward to seeing you again soon. Sincerely, Kashmira Maneckji, Director of Operations

10/10 - 훌륭해요

Heather M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spa pools beach restaurants bar ! Everything was incredible
2022년 8월에 2박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 10일
Dear Heather, thank you for your feedback about The St. Regis Bal Harbour Resort. We are glad you had an exceptional stay and that you were able to take advantage of our excellent amenities. It was our pleasure being a part of your Miami visit, and we look forward to seeing you again soon. Sincerely, Kashmira Maneckji, Director of Operations

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 8박 숙박함
답변 제공: Director of Operations 님, 2022년 10월 31일
Dear Eduardo, It was our pleasure welcoming you to The St. Regis Bal Harbour Resort. We are thrilled that your experience was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to share your excellent rating, and we hope to see you again soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 2일
Dear Monica, on behalf of our associates, thank you for the generous rating. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again. Sincerely, Kashmira Maneckji, Director of Operations

10/10 - 훌륭해요

Eric 님, Jacksonville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property inside and out, most impressive was the service of every member of the staff from the moment we pulled up to the valet until we completed our amazing four day stay. The two superstars of the week were Juan and Rick at the pool side bar. Amazing bartenders but more than that it was like hanging out with old friends. I would put St. Regis Bal Harbour as one the best Five Star Hotels we've stayed at in our 30 year traveling experience. We will definitely be back in January. Eric and Amy
2022년 7월에 4박 숙박함
답변 제공: Director of Operations 님, 2022년 8월 2일
Dear Eric, thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments regarding our supreme and limitless hospitality, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, especially Juan and Rick. We hope to be your home every time your travels bring you to Miami. Sincerely, Kashmira Maneckji, Director of Operations

10/10 - 훌륭해요

Bill

2022년 7월에 1박 숙박함
답변 제공: Director of Operations 님, 2022년 10월 31일
Dear Bill, Thank you for the excellent rating and for letting us know that your stay was the elevated and flawless experience we are committed to giving each guest. We appreciate you choosing The St. Regis Bal Harbour Resort, and we look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations