슈피리어룸, 킹사이즈침대 1개 | 이집트산 면 시트, 고급 침구, 객실 내 금고, 암막 커튼

타운하우스 호텔 바이 럭스어반, 트레이드마크 컬렉션 바이 윈덤 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 317개" "
평점 8 - 좋아요. 1001개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 185개" "
평점 4 - 별로예요. 1001개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 105개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

YeeRim

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Close to the convention but............
I stayed in Miami for FIME(Exhibition) and it's pretty close to the convention center. But to get inside, you have to go through the main entrance which is more far than I expected. I think it takes 13 mins by walk. Monday and Tuesday was okay... Wednesday was crazy. I couldn't sleep till 3AM. Clubs are so noisy! You should take ear plugs just in case... ALSO I paid almost $27 every night for resort fee which is I don't understand. So you might be more charged than you thought.
2019년 6월에 5박 숙박함

2/10 - 너무 별로예요

명지

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
걍 그래여
위치는 좋음 다만 사진과같은 숙소는 아님 2성급 호텔수준 냉장고 구림 커피포트나 어메니티 없음 수영장 없음 위치만 갠차늠
2019년 2월에 1박 숙박함

8/10 - 좋아요

Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at check in were great and the bed was so comfy!!
2024년 4월에 4박 숙박함

8/10 - 좋아요

Timea

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Was soll ich sagen … für den Preis war das Hotel ok. Aber mich hat es enttäuscht dass ich keine Frühstück bekommen habe. Ich habe das Hotel extra nur wegen der Frühstück gebucht dass ich morgen nicht rumlaufen muss und Frühstück suchen muss. Der Dachterase ist auch geschlossen . Das fand ich auch schade. Bei Rezeption hieß es nur Abends ist offen aber das war ganze Zeit geschlossen und eine Zettel auf dem Tür geklebt dass es renoviert ist. Der Einrichtung ist auch etwa älter also sollte eigentlich auch renoviert werden. Der Vorteil ist dass die Hotel direkt am Strand ist und man hat alles in erreichbarer Nähe wie Restaurant,am Ecke ist eine Laden die 24 Stunde geöffnet ist und Bushaltestelle. Der Hotel ist sauber und die Personal ist sehr nett.
2024년 3월에 12박 숙박함

10/10 - 훌륭해요

katie

연인과의 여행
좋아요: 청결 상태
1 min walk to beach
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Yuri 님, Glen Allen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What is good: Hotel very close to the beach with easy access. What is bad - several bad things: 1) Very poor amenities in the room for the room price. In fact, only coffee table, night lamp stand and chair. No place to store things like briefs, T-shirts, socks and others 2) HUGE DECEPTION: initial description of property declares BREAKFAS INCLUDED. In reality breakfast was not provided and no explanation. 3) Noise of construction from next building
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

SHAWN 님, Toledo

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
No television and breakfast is only apples and bagel/muffin with burnt tasting coffee. Compared to other places that were available it was well worth the price instead of spending crazy amounts of money on a place you basically are just sleeping at. Staff was nice and helpful and you can check out beach towels. Have to go to desk/food area for ice.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Rajan

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
It says Breakfast included but it was just coffee and few muffins which ran out by 8:30am
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Elen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2024년 3월에 1박 숙박함

4/10 - 별로예요

Nicole

별로예요: 청결 상태
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Manmeet

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설

4/10 - 별로예요

Claudia

아이를 동반한 가족 여행
They don't have a parking lot, the near parking cost $30 a night and is located 3 block away. The Tv doesn't work, so my little one 5 yrs old was so boring when days was raining, and "Their continental Breakfast" included, is Coffe and bagels, thats it, nothing else.
2024년 2월에 5박 숙박함

4/10 - 별로예요

Alison

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would never stay at this property again. Buyer beware. It is very close to the beach and that is the only redeeming quality. Other than that the hotel is moldy and our shower curtain was a foot too short for the shower. So our bathroom had standing water in it the entire stay. Visible mold and signs of water damage all around the room. Furniture is cheap and flimsy. Room is barren - no glasses, fridge, microwave and the hotel doesn’t even have a vending machine. You can get a stale bagel from 7-10 each morning. Our television didn’t work the entire stay and it was an overall uncomfortable and gross hotel. When we went to check out we almost missed our Uber because the front desk agent was no where to be found. A “friend” of his was sitting around the lobby and told us he was in the bathroom. He was “in the bathroom” for over 15 minutes. Also, our room was cleaned between 3pm and 4pm each day making it awkward to come back from the beach and get ready for dinner.
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

Susan 님, Hobe Sound

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Anna

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very strategically located
2024년 2월에 2박 숙박함

4/10 - 별로예요

Dotan

출장 여행
별로예요: 직원 및 서비스
Slow internet no TV working
2024년 2월에 4박 숙박함

4/10 - 별로예요

Blas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t like that the ac in our room was not functioning would be sleeping and literally sweating at the same time it was horrible the toilet seat was awful too seemed like there was a permanent stain on the seat which was very gross. The staff in the building were amazing and would definitely give them a raise for all the stuff they go through even the elevator wasn’t functioning for a portioning of our stay.
2024년 2월에 2박 숙박함

4/10 - 별로예요

Juan

가족 여행
별로예요: 숙박 시설 상태 및 시설
Lo único bueno fue que la playa está a 500 metros de resto el A/C pareciariera tener un pájaro carpintero, colchones muy duros y un ruido espeluznante a tempranas horas desde el hotel del frente en los deck de carga y el desayuno q te incluyen es un café con pan o muffin. The only good thing was that the beach is 500 meters away, the A/C seems to have a woodpecker, very hard mattresses and a creepy noise in the early hours from the hotel in front on the loading deck and the breakfast that is included is a coffee with bread or muffin
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Sharon E

2024년 2월에 1박 숙박함

8/10 - 좋아요

Alejandra

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Jesse

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함

8/10 - 좋아요

Narda edith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excelente opción cerca del centro de convenciones a precio muy accesible
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Christopher

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Michael 님, Tampa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Dounia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Noisy the first night but they fixed the problem, the location is perfect !
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Orlando

연인과의 여행
Es un hotel muy viejo, pero algo mantenido. Muy ruidoso por las noches. No tiene servicios básicos como minibar o máquina de hielos cercana. Los cuartos tienen solo lo básico.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Stayed in the "penthouse" for the end of October... if you can call it that. theres no elevator access to the room and the "balcony" is just the roof deck enclosed with some plants. There were no shades in the room so it was impossible to sleep in. Worst of all is that they charged me twice for the stay. i paid thru expedia then on the way out they said my deposit would be returned soon. little did i know the "deposit" was a payment they took from me. ive straightened everything out with expedia and i still have not recieved a refund. when i call the hotel they tell me to email their refunds department and when i do they dont answer!!! I just want my money back that they stole!!!!
2023년 10월에 2박 숙박함

8/10 - 좋아요

MARTY

가족 여행
좋아요: 직원 및 서비스
It was okay
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Angel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

CARLOS RUSSELL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Silviene 님, Oranjestad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I truly liked this place it's so close to Lincoln Rd and several restaurants so close to the beach. I want to thank the frontdesk staff who were always super helpful.
2023년 9월에 4박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 10월 2일
Thank you for taking the time to leave such a positive review of your recent stay at Townhouse Hotel! We are thrilled to hear that you had an enjoyable experience with us and that you appreciated our convenient location near Lincoln Road, restaurants, and the beach.Our team at the front desk is dedicated to providing excellent service, and we're delighted that they were able to assist you throughout your stay.We appreciate your kind words and your recommendation. If you ever find yourself in the area again, we would be delighted to welcome you back to Townhouse Hotel. Please don't hesitate to reach out if you have any questions or need assistance in the future.

10/10 - 훌륭해요

mikel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great that it was near beach, pretty minimal as far as what you get but price is right
2023년 9월에 2박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 9월 28일
We wanted to take a moment to express our gratitude for your recent 5-star review of Townhouse Hotel. We are thrilled to hear that you enjoyed your stay with us and that our proximity to the beach met your expectations.At Townhouse Hotel, we take pride in offering comfortable accommodations at a competitive price, and we're delighted to know that you found our rates appealing. We understand that our rooms may be considered minimalistic in some aspects, but we aim to provide a clean and cozy environment for our guests to relax in after a day of exploring the beautiful South Beach.Your positive feedback encourages us to continue providing excellent service and value to our guests. We hope that you had a memorable time during your visit and that you'll consider staying with us again in the future.If you have any additional comments or suggestions, please don't hesitate to share them with us. We greatly appreciate your insights as they help us enhance the guest experience.Thank you once again for choosing Townhouse Hotel, and we look forward to welcoming you back soon!

8/10 - 좋아요

Per

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Anbefales!
Hyggelig personale, flott beliggenhet, rene rom, god wifi, bra aircon. Og alt til en moderat pris.
2023년 9월에 2박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 9월 28일
We want to extend our heartfelt thanks for taking the time to share your recent experience at Townhouse Hotel in your 8/10 review. Your feedback is essential to us, and we are thrilled to hear about your positive impressions of our hotel.It's wonderful to know that you found our staff accommodating, enjoyed our prime location, appreciated the cleanliness of our rooms, and were satisfied with our Wi-Fi and air conditioning services. Providing exceptional value to our guests at a moderate price is one of our top priorities, and your recognition of this effort is truly rewarding.We constantly strive to maintain and improve the guest experience, and your valuable insights are instrumental in this process. If you have any further comments or suggestions, please feel free to share them with us.We sincerely hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. Should you have any questions or require assistance with future reservations, please do not hesitate to contact us.Thank you once again for choosing Townhouse Hotel, and we look forward to serving you again soon!

4/10 - 별로예요

Daisy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 9월 11일
Thank you for taking the time to provide your feedback about your recent experience at Townhouse Hotel. We appreciate your comments, as they help us understand where we can improve and better meet our guests' expectations.We're sorry to see that your stay fell short of your expectations, as reflected in your 2/5 review score. Your satisfaction is important to us, and we would like to learn more about your specific concerns and experiences to address them effectively.If you could kindly provide more details about your stay or any specific issues you encountered, we would greatly appreciate it. Your input will help us identify areas for improvement and ensure that we provide a more satisfying experience for our guests in the future.Once again, thank you for sharing your feedback. We value your insights and hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Lilian

2023년 8월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 9월 7일
Thank you for your review score, if there are any areas you would like to discuss please do reach out to us, your feedback is very important to us.

8/10 - 좋아요

Lilian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bien ubicado genial, pero han quitado el café por las mañanas
2023년 9월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 9월 7일
Thank you for sharing your review of Townhouse Hotel. We appreciate your positive feedback regarding the hotel's excellent location.We understand that amenities like morning coffee are important to many guests, and we apologize for any inconvenience caused by its removal. We'll take your feedback into consideration as we continuously evaluate and improve our offerings to better meet our guests' needs and preferences.We hope that, despite this, you had an enjoyable stay, and we look forward to welcoming you back in the future. If you have any more comments or suggestions, please don't hesitate to share them with us. Your feedback helps us enhance the guest experience.

10/10 - 훌륭해요

Joshua

2023년 9월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 9월 22일
Thank you for taking the time to leave us a 5-star rating for Townhouse Hotel. We truly appreciate your support and are delighted to hear about your positive experience.Your feedback means a lot to us, and it serves as a testament to the hard work and dedication of our staff in ensuring our guests have a wonderful stay.We hope to welcome you back to Townhouse Hotel in the near future. If you ever have any specific comments or suggestions to make your future stays even more enjoyable, please feel free to share them with us.

8/10 - 좋아요

Jesus Abel

2023년 8월에 2박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 31일
Thank you for sharing your review of the Townhouse Hotel and giving us a rating of 8/10. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us, and we're committed to continuously improving to provide an even better experience for our guests.If you have any specific comments or suggestions you'd like to share about your stay, we'd be grateful to hear them. Your feedback helps us understand what we're doing well and where we can make enhancements.We hope to have the pleasure of welcoming you back to the Townhouse Hotel in the future and providing you with an even more satisfying stay. Thank you for choosing to stay with us!

8/10 - 좋아요

FABIANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good stay!!!
Hotel cleanliness, close of beach and many restaurants. In my room hasn’t fridge.
2023년 8월에 2박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 25일
Thank you for sharing your feedback about your recent stay at Townhouse Hotel. We're pleased to hear that you appreciated the hotel's cleanliness, as well as its proximity to the beach and numerous restaurants. These aspects can indeed contribute to a pleasant and convenient stay.We apologize for any inconvenience caused by the absence of a fridge in your room. We understand the importance of having certain amenities available for our guests' comfort. Your feedback helps us identify areas for improvement, and we'll certainly take this into consideration as we continue to enhance our offerings.We value your patronage and the time you've taken to provide your input. If your future plans bring you back to the area, we'd be delighted to welcome you again and provide an even better experience. Thank you for choosing Townhouse Hotel for your stay. Your comments are important to us as we work to continually improve our services and accommodations.

6/10 - 괜찮아요

Johanna

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 31일
Thank you for taking the time to share your feedback about your stay at the Townhouse Hotel and giving us a rating of 3/5. We appreciate your honesty and value your input as it helps us understand where we can improve to provide a better experience for our guests.If there are any specific aspects of your stay that you'd like to elaborate on or if you have any suggestions for areas where we can enhance the guest experience, please feel free to share them. Your feedback is important to us, and we're committed to using it to make necessary improvements.We hope that you might consider staying with us again in the future, as we continuously work to enhance our services and facilities based on guest feedback. Thank you for choosing to stay at the Townhouse Hotel.

6/10 - 괜찮아요

Gina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
TV didn’t work, nor did it look like it had an option for YouTube (from looking at the remote). Rooftop was mediocre since there was a curfew and not lit up at night too. Property shows pictures of the rooftop lit up. Lastly, poor service, sometimes you have to scream for someone to come to the desk. Minus a few staffing issues and problems I stated above, still enjoyed my stay here in Miami.
2023년 8월에 5박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 9일
Thank you for sharing your feedback on your recent stay at Townhouse Hotel. We're sorry to hear that your experience didn't meet all your expectations. We understand that a non-functional TV and limited entertainment options can be frustrating, and we apologize for any inconvenience this may have caused. Additionally, it's disappointing to hear that the rooftop didn't live up to the expectations set by the pictures, especially with the curfew and lack of proper lighting at night.We appreciate your honesty regarding the service you received. It's clear that the issues you mentioned, such as slow response times at the front desk, impacted your overall impression of the hotel. We're sorry for any frustration you experienced in this regard.On a positive note, we're glad to hear that despite these challenges, you still managed to enjoy your stay in Miami. We value your input as it helps us identify areas for improvement and enhance the overall guest experience. If you decide to stay with us again in the future, we hope to provide you with a more enjoyable and seamless experience. Thank you for choosing Townhouse Hotel for your Miami stay.

4/10 - 별로예요

Linsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When we first arrived to the property, we were greeted by a friendly receptionist. We had hoped to check in early, as they had said it would be no problem when I had called the day before. Instead, we had to wait until after 4 for our room to be ready. The room was very small, there was no dresser, and the shower was very awkward and there was no door just a small lip to contain the water. We were then told that the rooftop bar is closed and the terrace would close at 7, so even if we had wanted to relax up on the terrace for the night, we could not. The TV in our room was broken, and management had said it was due to the rain in the area. In the morning, the tv was still broken, and there was no deli or coffee bar. The receptionists were very friendly in my disappointments and concerns. Overall, I do not recommend staying here.
2023년 8월에 5박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 9일
We appreciate you taking the time to share your experience during your stay at Townhouse Hotel. It's great to hear that you encountered a friendly receptionist upon your arrival. However, we apologize for the inconveniences you faced during your stay.We understand that the wait for your room and the discrepancy between the early check-in promise and the actual availability was frustrating. We apologize for any inconvenience this caused, as we aim to provide a smooth check-in experience for our guests.We're sorry to hear that the room didn't meet your expectations in terms of size, amenities, and the shower setup. Your feedback about the room's features will be taken into consideration as we continue to improve our accommodations.We also understand that the limited hours of the rooftop bar and terrace, as well as the TV issue, affected your experience. It's unfortunate that these aspects didn't align with your expectations. We appreciate your understanding regarding the TV and the explanation provided by our management.While we're pleased to hear that the receptionists were friendly and receptive to your concerns, we regret that your overall experience fell short of your expectations. Your feedback is valuable to us as it helps us identify areas for improvement and ensure a more enjoyable stay for our guests.We apologize for any inconvenience you encountered and hope that, if you decide to give us another chance in the future, we can provide you with a more positive and satisfying experience. Thank you for choosing Townhouse Hotel, and we apologize once again for any disappointments you faced during your stay.

6/10 - 괜찮아요

Shamonique

좋아요: 청결 상태
별로예요: 직원 및 서비스
The room I was supposed to be in originally was still dirty so they put me in a different room. There was a carpenter ant on the bed and the room was humid and muggy, so I asked to switch rooms. I had luggage from the airport, instead of bringing my new room key up I had to haul all of my luggage to the front desk for a new key then haul it to my room. I also have a bad hip so that was too much hauling around for me and I wish the front desk agent was nicer and considerate enough that I didn’t have to do so much moving around. The new room I think he just sprayed but it smelled fresher and cleaner. I could smell the cleaning sprays in the air so I was happy with the 3rd room change!
2023년 7월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 4일
Thank you for sharing your feedback on your recent stay at Townhouse Hotel. We apologize for the inconveniences and frustrations you experienced during your visit.We regret to hear about the initial issues you encountered with the cleanliness of your originally assigned room. Providing a clean and well-maintained environment for our guests is essential to us, and we apologize for falling short in this aspect. We understand how frustrating it must have been to have to switch rooms due to this oversight.We are sorry to hear about the carpenter ant you found in the first room and the humidity in the second room. Our team is committed to resolving any pest-related issues promptly and ensuring that our rooms are comfortable for our guests. Your comments have been noted, and we will take appropriate measures to address these matters to prevent any recurrence in the future.Regarding the room change process and the inconvenience it caused you, we apologize for the lack of consideration shown by our front desk agent. Your comfort and satisfaction are of utmost importance to us, and we regret that you had to go through additional hassle with your luggage. We will address this matter with our team to ensure that our guests are assisted with care and consideration during such situations.We are glad to hear that the third room change met your satisfaction and that you found it to be fresher and cleaner. Ensuring our guests' comfort is important to us, and we are glad that the third room was more to your liking.Your feedback is invaluable to us as it helps us identify areas for improvement and strive for better guest experiences. We truly appreciate your understanding, and we hope you will consider giving us another chance to provide you with a more enjoyable and hassle-free stay in the future.We value your input and hope to have the opportunity to welcome you back for a much-improved stay.Thank you once again for sharing your review, and we look forward to the chance to provide you with a better experience.

8/10 - 좋아요

Tami

좋아요: 직원 및 서비스
I rented 1 of the Penthouse Suites. The room was large with a private patio space that I particularly enjoyed. If the owners of this Property put a little more effort into the upkeep, this hotel would completely ROCK. As it stands right now, the glass shower door was not installed correctly and did not hang right. The patio doors are filthy and need a good cleaning.
2023년 7월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 7일
Thank you for sharing your feedback on your recent stay at Townhouse Hotel. We appreciate your review, and we are pleased to hear that you had a positive experience overall.We are glad that you enjoyed your stay in our Penthouse Suite and that you particularly enjoyed the large room and private patio space. Providing our guests with comfortable and spacious accommodations is important to us, and we are thrilled that our Penthouse Suite met your expectations.We apologize for any inconvenience caused by the glass shower door not being installed correctly. Your feedback is valuable to us, and we will address this issue promptly to ensure that all aspects of our accommodations are in excellent condition.Regarding the patio doors, we apologize for any cleanliness issues you encountered. We take guest feedback seriously, and we will address this concern to ensure that our outdoor spaces are properly maintained and cleaned.Your satisfaction is our priority, and we thank you for bringing your concerns to our attention. If there are any specific areas where we can improve or if you have any further comments, please feel free to reach out to us directly.Thank you once again for sharing your review, and we hope to have the opportunity to welcome you back to Townhouse Hotel in the future for an even more enjoyable stay.

4/10 - 별로예요

Joanna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 8월 9일
Thank you for taking the time to review Townhouse Hotel. We apologize that your experience fell short of your expectations. If you have any specific feedback you'd like to share with us, we would greatly appreciate it as it helps us improve our services. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Charity

2023년 7월에 6박 숙박함
답변 제공: Townhouse Team. 님, 2023년 8월 21일
Dear Charity,Thank you for taking the time to share your feedback regarding your recent stay at Townhouse Hotel. We deeply regret to hear that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or discomfort you encountered during your stay.We take all guest feedback seriously as it helps us identify areas that need improvement. We're truly sorry that we didn't meet your expectations on this occasion, and we're committed to addressing the concerns you've raised.We would appreciate the opportunity to learn more about your specific experience so that we can better understand the issues you faced and take appropriate measures to prevent them from happening in the future.Once again, we apologize for any inconvenience you experienced and thank you for bringing this to our attention. We hope you'll consider giving us another chance to provide you with a more positive experience in the future.

10/10 - 훌륭해요

Edith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent.clean
2023년 7월에 2박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 7월 25일
Thank you for your excellent 5/5 star review of Townhouse Hotel! We are thrilled to hear that you had a fantastic experience with us.At Townhouse Hotel, cleanliness is a top priority, and we are delighted that you found our hotel to be clean. We take great pride in providing a comfortable and hygienic environment for all our guests.Your positive feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service to our valued guests.We hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to contact us directly.Thank you for choosing Townhouse Hotel, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: The Management Team at Townhouse Hotel 님, 2023년 7월 25일
Thank you for your outstanding 10/10 review score of Townhouse Hotel! We are absolutely thrilled to receive such positive feedback.At Townhouse Hotel, providing exceptional service and a memorable experience for our guests is our top priority, and we are delighted to know that we succeeded in exceeding your expectations.Your kind words mean a lot to us and will be shared with our entire team. Knowing that we made your stay enjoyable and comfortable is truly rewarding for us.We are grateful for your support and for choosing Townhouse Hotel for your accommodation needs. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to contact us directly.We hope to have the pleasure of welcoming you back to Townhouse Hotel in the future. Until then, thank you for being our valued guest!