외관

홀리데이 인 익스프레스 호텔 & 스위트 미들버러 레인함, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 634개 이용 후기 중 278개" "
평점 8 - 좋아요. 634개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 634개 이용 후기 중 89개" "
평점 4 - 별로예요. 634개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 634개 이용 후기 중 32개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

jodi 님, Huntington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pillows and comfy bed
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello jodi,We're delighted to hear you enjoyed our comfortable pillows and bed during your stay. Your feedback is important to us as we strive to provide a restful experience for all our guests. Thank you for choosing our hotel for your accommodation needs.

10/10 - 훌륭해요

krzysztof

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 19일
Hi Krzysztof,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and perfect temperature in the pool! Great value for the money!
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 13일
Hi Kimberly,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had a positive experience and enjoyed the cleanliness and perfect temperature of our pool.Maintaining a clean environment and ensuring that our guests have a comfortable experience is a top priority for us. We are thrilled that our efforts were evident during your stay, and we appreciate your positive feedback.We are also glad to know that you found our hotel to be a great value for the money. We strive to provide competitive rates while still offering excellent amenities and services. It's rewarding to hear that our pricing met your expectations and that you felt you received a good value during your stay.If you have any further comments, suggestions, or if there is anything else we can assist you with, please do not hesitate to let us know. We value your feedback and are always looking for ways to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Victoria,We're delighted to hear you enjoyed your stay with us! Please feel free to reach out to us if you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 20일
Hi Jennifer,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Penny 님, Centerville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 16일
Hi Penny,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Dorothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property clean a lot of variety at breakfast
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 16일
Hi Dorothy,Thank you for taking the time to share your positive feedback about our property. We're delighted to hear that you enjoyed your stay and found our property to be nice and clean.We take great pride in maintaining a high standard of cleanliness throughout our property, and it's rewarding to know that our efforts have been recognized.We're also pleased to hear that you enjoyed the variety offered at breakfast. We understand that having a diverse selection is important to cater to different preferences and dietary needs. It's wonderful to know that we were able to provide you with a satisfying breakfast experience.Thank you for choosing our property, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

2/10 - 너무 별로예요

Amanda

Worst experience ive ever had
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 9일
Hi Amanda,We're deeply sorry to hear that you had a negative experience during your stay with us. We apologize for any inconvenience or discomfort you may have encountered. We take guest feedback seriously, and we would appreciate it if you could provide us with more specific details about the issues you faced. This will help us address and rectify the problems to ensure a better experience for future guests.Additionally, if there is anything specific you would like assistance with or if you have any further concerns, please let us know so we can try to make things right.Once again, we apologize for the negative experience you had, and we appreciate your feedback. We hope you will consider giving us another chance in the future to provide you with an improved and more positive stay.

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice indoor pool
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 20일
Hi Dana,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the poor.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 - 괜찮아요

Pablo 님, King of Prussia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 5박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 17일
Hi Pablo,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 - 훌륭해요

Breanne

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 24일
Hi Breanne,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 2일
Hi Dana,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 - 훌륭해요

amada Noemi Hernández

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/a
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 29일
Hi Amada Noemi Hernández,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 - 훌륭해요

JESChalie

가족 여행
.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello JESChalie,Thank you for sharing your rating with us. We sincerely apologize for the inconvenience you faced during your stay. If you have anything specific to share please reach out to th ehotel and let us know. We hope to welcome you back for another stay.

4/10 - 별로예요

Eric

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The door would jam open as if the door was not level when installed. The wall paper was melting off the wall. The shower soap dispenser had eroded crack and almost falling off. The refrigerator did not keep any of the food cold. The heater was very loud.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 30일
Hi Eric,We are sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. You have every right to be disappointed with your stay. Each room should be thoroughly prepared, cleaned, and checked before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

10/10 - 훌륭해요

RONALD Fredrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 30일
Hi Ronald,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay. The room was very clean and the staff was friendly. The continental breakfast was really good.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Elizabeth,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and found our accommodations clean and our staff friendly. We're also glad that you enjoyed our continental breakfast. We appreciate your positive review and hope to welcome you back in the future.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 편의 시설/서비스
-
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 26일
Hi Carlos,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 - 괜찮아요

Catherine

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was very good. The staff was warm and personable. I will tell you your breakfast was so so. The omelet had no taste and the bacon was very greasy. The tub in the room and the shower head needs a good scrub.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 22일
Hi Catherine, We value the time you took to share your impressions of your stay at our hotel.We are glad that you like our location and the friendly service of the staff.Thank you for informing us about the breakfast and the issues with the bathroom. We sincerely apologize for the inconvenience.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Michael 님, middletown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would go back again.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 14일
Hi Micheal,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 12일
Hi Andrew,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast, clean, friendly staff
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Melissa,Thank you for taking the time to share your positive feedback regarding our breakfast, cleanliness, and friendly staff. We strive to provide an excellent experience for our guests and it's wonderful to know that we succeeded during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful easy check in. Bed was so comfortable. Spacious room.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 30일
Hi Cheryl, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the room and its amenities.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 - 훌륭해요

Jeanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Fun Get Away
The hotel staff was friendly and were helpful if needed. The rooms were very clean, the pool was nice and warm and overall we had a very nice stay.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Jeanne,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and comments about our pool. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

Carol

가족 여행
Some maintenance issues in room. Sink did not drain properly for one.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Carol,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 - 훌륭해요

Janna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room.
The room was very clean and the bed and pillows were extremely comfortable. The shades for the window were great. It blocked out a lot of unnecessary light. The front counter person when we got there, Christine, was extremely friendly and helpful. The room was spacious and had great complimentary products.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 28일
Hi Janna, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We are glad that you found the room and its amenities comfortable. We are also glad that the staff provided you with great service.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 - 훌륭해요

Andrea

2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 5일
Hi Andrea, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 - 너무 별로예요

kim

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
never again
The stay was horrible! room was damp everything was wet! They over charged and didn't even give us fresh towels or face clothes it was terrible!
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 12일
Dear Kim, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the poor state of your room and the issue with overcharging.We understand the frustration and we are very sorry for all the distress caused.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 - 좋아요

Lorna

2023년 8월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 28일
Hi Lorna, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 - 좋아요

Ashlynne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 8월 28일
Dear Ashlynne,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 - 괜찮아요

david

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Enjoyed our stay, cable didnt work but otherwise nice place. Breakfast is good.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 8월 24일
Dear David, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. We are glad that you like the breakfast but we sincerely apologize that the cable did not work. We will address this issue with our maintenance staff.Thank you for your feedback. It will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 - 훌륭해요

jamal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super clean , confortable bed, tx Rachel
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 8월 22일
Dear Jamal, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the guestroom and its amenities.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 - 괜찮아요

Sylvie

2023년 8월에 3박 숙박함
답변 제공: g 님, 2023년 9월 6일
Dear Sylvie, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 8월 17일
Dear Richard, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 - 좋아요

Wes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 8월 13일
Dear Wes, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience! highly recommended
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 8월 1일
Dear Christine, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 - 괜찮아요

Edwin S

연인과의 여행
No pool & it was 93 outside.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Edwin S,Know that your voice is of tremendous importance to us and we value your comments about our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 - 좋아요

Kristen 님, Somersworth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2023년 7월 12일
Dear Kristen, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Faye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easily accessible for my son who’s in a wheelchair
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 7월 10일
Dear Faye, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each and every guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to you and your son's travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 - 훌륭해요

Rong

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Rong,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 - 훌륭해요

Lidoines

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place for a quick stop!
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 7월 4일
Dear Lidoines, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are delighted that you had an enjoyable stay! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

2/10 - 너무 별로예요

Alexander

가족 여행
별로예요: 직원 및 서비스
When we got to hotel, lady at front desk who also told me she is a manager, informed us that our reservation was cancelled this morning. We booked roon more than a month ahead of the time through Expedia. She said that they have no room for us at 9 pm. Nobody informed us about cancellation . Had to call Expedia, rebooked with another hotel. Soentbmore than an hour. Terrible experience. Very unresponsible. I believe that this hotel should not be advertised in Expedia.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 7월 4일
Dear Alexander, We appreciate your feedback and would like to extend our sincere apologies for the issues you experienced during your recent booking. We understand the frustration of not being informed and needing a room at 9 pm. We sincerely apologize for the inconvenience and discomfort you experienced with your reservation being canceled. We are also sorry for the poor behavior of our staff. We have reminded them of the importance of providing courteous and respectful service to all of our guests. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures with the proper department to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Maryjane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk clerk Adrian was so friendly. Recommended a restaurant that was awesome and very close.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 25일
Hello Maryjane,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our clerk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 - 훌륭해요

Kristen

2023년 6월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 7월 13일
Dear Kristen, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 6월 23일
Dear Susan, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 - 좋아요

Amy 님, Newtown

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice hotel. Manager was good. He was very attentive to matters. Breakfast staff was not attentive. Did not clean the areas around the food & many containers were empty. Food is not good except for the cinnamon buns! Overall property was very nice, easy access & convenient. However I will stay there again for business because of proximity.
2023년 6월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 6월 20일
Dear Amy, It is nice to hear from you, and we appreciate you taking the time to share your experience at our hotel!We feel delighted that you enjoyed the friendly service provided by our manager.However, we apologize for the behavior of our kitchen staff. We also regret to know that breakfast was not sufficient. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We will take immediate steps to rectify the situation. In addition, we have reminded our staff of the importance of providing a welcoming and pleasant service to all of our guests. Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

8/10 - 좋아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 6월 18일
Dear James, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 - 좋아요

Tiffany

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bed was comfortable and the property was clean. There are several good dining options located under a 10 min drive. Breakfast options were better than most continental breakfast at other hotels.
2023년 6월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 6월 14일
Dear Tiffany, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We are very happy to know that you loved our guest room, bed, and breakfast! We are also glad that you like the location and that the hotel is near to different restaurants. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 - 훌륭해요

Patrich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 11일
Hello Patrich,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Twila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property, nice breakfast options, quiet, cookies available at front desk at all hours. Only downside we noticed was peeling paint on ceiling in bathroom from no exhaust fan for steam from shower and bathroom door drug. Would definitely stay again. Would recommend to anyone.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 11일
Hello Twila,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.