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홀리데이 인 익스프레스 미들스버러, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 미들스버러, IHG 호텔
1252 N 12th St, Middlesboro, KY

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 612개 이용 후기 중 465개" "
평점 8 - 좋아요. 612개 이용 후기 중 118개" "
평점 6 - 괜찮아요. 612개 이용 후기 중 20개" "
평점 4 - 별로예요. 612개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 612개 이용 후기 중 4개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfwct for LMU visit
This is my 2nd stay here in the last 3 months due to a college move. Location for LMU visit is great, short drive through the tunnel and you're there. My main concern with this hotel is the hit or miss housekeeping. While this time my room was clean, we had no housekeeping except one day where all we asked for was the trash to be removed. The next day we needed fresh towels but never received them, had to call for them. The ladies are lovely and polite but I am not sure about the way they schedule for room upkeep. Free hotel breakfast is standard, pastries, oatmeal, assorted breads and eggs. Juice and coffee as well as tea.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Angie

2023년 12월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2024년 1월 8일
Dear Angie,Thank you for the 10 of 10 rating! We love knowing your time with us was a success. Stop in and see us again soon!

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly front reception. Very clean everywhere.
2023년 11월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 20일
Dear Valued Guest,Thank you for taking time to complete a review and for the perfect score. We appreciate the compliments and look forward to seeing you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay at Holiday Inn Express Middlesboro
The Holiday Inn Express in Middlesboro was excellent. The room was very clean and the breakfast was amazing. My room was on the side facing the road, but I had no problem sleeping. When I checked out I asked if the rooms on the other side were quieter since I would consider returning if passing through the area again. Even though I assured them I slept well staff said a preference for a quiet room would be indicated in my file for IHG hotels.
2023년 11월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 13일
Dear John,Your review has made our day! Knowing we were able to create an experience for you that was pleasant and comfortable means so much to us. A good night's sleep is a very important part of a hotel visit. We are happy that you enjoyed your time with us and that we could help with your future visits as well. We look forward to welcoming you again soon!

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff! Safe and clean. Walls could be more insulated, noise travelled too easily from room to room.
2023년 11월에 2박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 13일
Dear Brian,We are always thankful to hear from our guest. We appreciate your kind words and helpful feedback. It really does me the world to us that you took the time to share your experience. We do hope to see you again soon.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m not one to usually write reviews, but I would recommend staying here. It was clean, the room was nice and spacious, the shower/bathroom was spotless! The staff was very friendly. We will definitely stay again when in the area.
2023년 11월에 2박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 13일
Dear Jennifer,Even though completing a review is not the norm for you, we hope you know that we really do appreciate your compliments and are thankful that you decided to offer a review regarding your time with us. Our team is dedicated to you and your experience and we look forward to welcoming you again soon!

2/10 - 너무 별로예요

Heather

2023년 7월에 2박 숙박함

8/10 - 좋아요

Marlem

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just ok
Staff at check in and check out were courteous and efficient. Room was overall clean except the bathroom. There was hair in the shower that wasn't ours. Housekeeping was a bit noisy in the morning, you could hear their detailed conversation. Rooms are spacious, however if your room faces the front of the hotel, you will hear the noise from the road. Big trucks start driving through well before dawn. Location was good for us for the purpose of our visit
2023년 11월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 9일
Dear Marlem,We are very thankful for your review and valuable feedback. Feedback like yours give us the insight we need to understand areas in which we can improve our services. Taking great care of our guests is the most important part of our day. We do hope you will allow us to welcome you again and give us another opportunity to impress you.

10/10 - 훌륭해요

David 님, Zionsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Several good hot breakfast options to choose from on the breakfast bar!
2023년 11월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 11월 7일
Dear David,We see your stay was a successful one! Thank you for the 5 of 5 score and kind words regarding our breakfast offerings. We look forward to seeing you again soon!

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Desk clerk was outstanding. Suite was excellent. Breakfast area sparkled.
2023년 10월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 11월 2일
Dear Donald,Your review made us smile today! Thank you for mentioning that you were able to enjoy many aspects of our hotel. Taking great care of you is our number one priority! We hope to see you again soon.

10/10 - 훌륭해요

Kassee

2023년 10월에 2박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 20일
Dear Kassee,Thank you for your 5 of 5 rating! This lets us know that your stay was a success! Stop in and see us again soon!

10/10 - 훌륭해요

Nicki

2023년 10월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 11월 20일
Dear Nicki,We love it when a guest lets us know about their time with us and we love it even more when we know your stay was a pleasant one. See you again soon!

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff made us feel very welcome and were so helpful.
2023년 10월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 30일
Dear Deborah,A 5 of 5 score lets us know we are doing something right and your kinds words really do make our day so much better. Thank you for letting us know that you enjoyed your time with us. See you again soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 16일
Dear David,Thank you for your review and 5 of 5 rating. Stop in and see us again soon!

10/10 - 훌륭해요

Gene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that pillows indicated firm” and “soft”. Very friendly staff.
2023년 10월에 3박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 11일
Dear Gene,Thank you for your review and 5 of 5 rating! We are happy to hear that you enjoyed your stay and we look forward to the next time you stop by to say hello.

10/10 - 훌륭해요

Mattie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cleanest hotel
This was hands-down the cleanest hotel I have ever stayed in. The room was pristine and looked as though nobody had ever stayed in it before. The entire hotel was well-kept.
2023년 10월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 9일
Dear Mattie,What a wonderful review! Thank you so much for letting us know that you were able to enjoy your time with us. We do hope to see you again soon!

10/10 - 훌륭해요

Janet

좋아요: 숙박 시설 상태 및 시설
Front desk very kind and helpful. Nice clean and comfortable hotel. Would stay again.
2023년 10월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 3일
Dear Janet,Hearing from our guests means so much to us! Thank you for taking time to complete a survey and for the perfect score. We hope to see you again soon!

10/10 - 훌륭해요

thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly, clean, great breakfast
2023년 10월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 3일
Dear Thomas,Our "Friendly" team members thank you for the compliments! Making sure your visit is a success is our main goal. We look forward to your next visit.

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable, convenient, great staff!
Excellent Stay! Definitely one of the best Holiday Inn Expresses I've stayed at. Comfortable and clean rooms and amenities, good parking and convenient location that's very close to plenty of places to eat. Good wifi too. Very friendly and helpful staff, I even left a small item in the room and they offered to mail it back to me - thanks! :)
2023년 9월에 2박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 2일
Dear Lauren,What a wonderful review! We are happy to hear that you enjoyed many aspects of your stay and that your stay was "one of the best!" Our dedicated team members will be excited to read your review. We hope to see you again soon!

10/10 - 훌륭해요

Tina

2023년 9월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 10월 30일
Dear Tina,Thank you for your 5 of 5 score! We love knowing your visit was a success. Visit again soon!

10/10 - 훌륭해요

KEVIN

2023년 9월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 11월 2일
Dear Kevin,Thank you for the 10 of 10 score! That lets us know we are doing something right! Stop in again soon!

10/10 - 훌륭해요

Rob

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Passing through on a motorcycle tour, perfect place to stay one night. Dylan was friendly and efficient checking us in, and Pam was incredibly helpful with local attractions. Loved our stay!
2023년 9월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 2일
Dear Rob,Thank you for your review and compliments regarding our hotel and team members. We love taking great care of our guests and look forward to your next visit!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Respectfully. Carla Brown, GSM 님, 2023년 10월 2일
Dear William,Thank you for your 5 of 5 rated review! We appreciate you taking time to let us know that your stay was a success! See you again soon!

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great employees all around. Great breakfast selection, included omelettes. Very clean, well maintained.
2023년 9월에 2박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 9월 13일
Dear Karen,What a lovely review! Thank you for the compliments regarding our team members. Taking care of our guests is very important to us and we look forward to seeing you again soon!

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday Inn
Everything was so good except for the automatic light in the bathroom. It went out when I was showering, I was completely in the dark.I had to yell for my husband to come put the light back on. This would be a disaster for a handicapped person. I loved the dove soap and the breakfast was excellent.
2023년 9월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 9월 8일
Dear Rebecca,Thank you so much for your review, compliments and valuable feedback. We really do appreciate it when a guest lets us know about their time with us. We hope to see you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was great. Usual Holiday Inn Express menu, but excellent staff had everything fresh and properly prepared.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff
2023년 8월에 2박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 8월 21일
Dear Shannon,Thank you for your review and compliment regarding our team members. We appreciate your 5 of 5 rating and look forward to seeing you again soon!

2/10 - 너무 별로예요

Rebekah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crap policy
They wouldn’t let us stay because we live locally. We needed a night for a plumbing issue, and they wouldn’t let us in because we live in town.
2023년 8월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 8월 14일
Dear Rebekah,Thank you for your feedback. Our no local policy is in place to protect the hotel. We do, however, make exceptions on a case-by-case basis. Unfortunately, use of the swimming pool is not one of the reasons we would make a special exception. We wish you well.Respectfully,Carla Brown, GSM

10/10 - 훌륭해요

Chandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was fantastic
2023년 8월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 8월 14일
Dear Chandra,Thank you so much for submitting a review and for the 5 of 5 score! We hope to see you again soon!

10/10 - 훌륭해요

MARK

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very helpful!
2023년 8월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 8월 7일
Dear Shannon,Thank you for the compliments regarding our front desk team members. Taking great care of our guest is very important to us. We hope to see you again soon!

10/10 - 훌륭해요

Jenifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely property. Front desk staff are very helpful. Got my extra blanket right away.
2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 31일
Dear Jenifer,We can't thank you enough for the kind words. Our team is dedicated to you and your experience. We are happy were able to make you stay a successful one. Stop in and see us again soon!

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short but sweet
It is was short but good. Please supply small water bottles at breakfast.
2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 31일
Dear George,Thank you for your 10 of 10 score, compliments and helpful feedback. We love hearing from our guests and can't wait for your next visit!

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for a weekend for a wedding in town. The staff here are friendly and helpful. The breakfast bar is incredible! Our room was very clean and comfortable. Very happy with our stay!
2023년 7월에 2박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 24일
Dear Shannon,What a lovely review! Thank you so much for letting us know that your stay was a success and that you were able to enjoy many aspects of our hotel. We look forward to your next visit!Respectfully,Carla Brown, GSM

10/10 - 훌륭해요

jared

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a clean hotel and staff was very nice and helpful.
2023년 7월에 2박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 25일
Dear Jared,Thank you for your review and kind words. We are always happy to hear from our guests and we love that your stay was a success! See you again soon!

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean! Friendly and helpful staff! Beds were very comfortable! Great breakfast.
2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 24일
Dear Theresa,It looks as if your time with us was a comfortable one! Our goal is to make sure you feel welcomed and comfortable, and it is nice to hear that we were able to accomplish that for you. We hope to see you again soon.Respectfully,Carla Brown, GSM

10/10 - 훌륭해요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Vey friendly staff, very clean, spacious rooms. Always enjoy our stay at this location.
2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 24일
Dear Dianne,Thank you much for the compliments regarding our hotel and team members. We love taking great care of you and look forward to seeing you again soon!Respectfully,Carla Brown, GSM

10/10 - 훌륭해요

Sheri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best holiday inn express locations I have ever stayed at! Staff here is the absolute best!
2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 25일
Dear Sheri,Wow! Thank you! our team members love taking great care of our guests and we are so glad that it shows! We look forward to your next visit!

10/10 - 훌륭해요

Ashleigh

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The team members at the Holiday Inn were outstanding! Very helpful, welcoming, attentive and genuine. The breakfast was also very good and they kept it well stocked. Hotel was also very nice and clean.
2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 24일
Dear Ashleigh,Thank you for taking time to let us know you enjoyed your time with us and that you were able to enjoy many aspects of our hotel. Please stop in and see us again soon!Respectfully,Carla Brown, GSM

10/10 - 훌륭해요

Sarah

2023년 7월에 2박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 25일
Dear John,Thank you for your review! We hope you will visit us again next time you are in our area.

10/10 - 훌륭해요

sarah

2023년 7월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 7월 25일
Dear Sarah,10 out of 10. Wow! We appreciate you taking time to let us know you enjoyed your time with us. See you again soon!

10/10 - 훌륭해요

Myrna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was over the top friendly and helpful
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

James

2023년 7월에 2박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 8월 7일
Dear James,Thank you for the 5 of 5 ranking and for taking time to complete a review. Visit us again soon!

10/10 - 훌륭해요

Alice 님, Navarre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. Rooms were clean and comfortable .
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Holiday Inn is always a reliable 'Go to' destination whenever I travel. Very affordable, clean, comfy and staff always seem pleased that I'm staying with them. The only hitch I have with this facility is the nozzle in their bathtub. It is a straight pipe that does not curve downward. It sticks straight out from the wall. I consider this a sure fired shin buster. It is attractive and modern looking, but the pipe's edge looks like it could hurt if your leg were to hit it.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Henry

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Scott 님, Marengo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean hotel conveniently located. Great option for exploring the Cumberland Gap.
2023년 6월에 1박 숙박함
답변 제공: Carla Brown, GSM 님, 2023년 6월 19일
Dear Valued Guest,We are so happy that your time with us was a success and that you were able to enjoy the area where we are located. We hope to see you again soon!Respectfully,

10/10 - 훌륭해요

Ross

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view was poor but it was at the bottom of the hill so it was unavoidable. The hotel was clean and the staff were super nice.
2023년 6월에 2박 숙박함