외관

홈투 스위트 바이 힐튼 미들랜드 여행 후기

3 out of 5
홈투 스위트 바이 힐튼 미들랜드
1401 Catalina Drive, Midland, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 653개 이용 후기 중 392개" "
평점 8 - 좋아요. 653개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 653개 이용 후기 중 54개" "
평점 4 - 별로예요. 653개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 653개 이용 후기 중 36개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

bernice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and convenient to the sports complex. The room was not cleaned daily and towels were not changed out or replenished
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Floyd Dela

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Front desk was not welcoming. Breakfast was horrible! Drink machine was not working and they were out of everything! Other than that its a nice place to stay.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Olivia Diane

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk girls were very kind and helpful Would stay again
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and clean.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean but the fitted sheets wouldn’t stay on the corners. The couch was worn and stained.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Tamara

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Terry

출장 여행
좋아요: 청결 상태
Front desk lady could have been a little nicer. If i have to ask questions, means you need to be more interactive
2024년 2월에 1박 숙박함

4/10 - 별로예요

Patrick

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was average. The microwave did not work. Had to move rooms. Customer service was awful! No apologies for inconvenience. Desk person acted as if it were an inconvenience to her to have to solve the problem. Breakfast was very limited and pre packaged.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Danney

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Wi-Fi not working, no hot water at 6:30 am and no breakfast available. Would not recommend this hotel
2024년 1월에 2박 숙박함

4/10 - 별로예요

Samantha

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The microwave do not work, AT ALL. The tv had 5 annoying spots on it the whole time we tried to watch it. Rather large. We could hear people talking and walking all night and early in the morning. No fruit at breakfast…nothing healthy! Unacceptable!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Trina

2024년 1월에 1박 숙박함

8/10 - 좋아요

Thomas

연인과의 여행
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Katy Lorena 님, Hacienda Heights

연인과의 여행
별로예요: 편의 시설/서비스
Stayed 9 nights and had to ask for trash pick up and more toiletries. There was a posting about coming and checking every other day but that didnt happen. Overall the location is close to grocery and a few restaurants and bars.
2023년 12월에 9박 숙박함

10/10 - 훌륭해요

Peter

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly, breakfast was great. The couch bed was dirty, beside that it was good!
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Amber

I can't tell you how the stay was. Because the hotels.com app said it changed my dates so I went on with doing what I needed. Then when I look today at my email it says oh how was your stay. I contacted hotels.com they were no help refused a refund lied and said they contacted the hotel when they did not. So now I don't get to see family for the first holidays without my mom. I am out $130 and get to have a nightmare day for Christmas Eve👎
2023년 12월에 1박 숙박함

8/10 - 좋아요

Amy K

좋아요: 청결 상태, 직원 및 서비스
Too bright in my room
The shade in my room would not shut all the way and my room was lit up all night long.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Blanca N

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is very nice and was really clean. We were impressed with the clean elevator and hallways. The building just smelled clean, which isn’t always expected. Our room was spotless and super comfortable. The carpet was clean. The pillows and bed were soft. Everything in the room worked. We had everything we needed to feel at home, even if we had a short stay. The bathroom was also clean and had plenty of toiletries. Breakfast was free and had enough options to choose from. The staff we encountered were friendly and helpful. I’m glad we chose this place for our stay. We will definitely stay here again in the future.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Stephen

2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Veronica

가족 여행
별로예요: 청결 상태
The front desk wasn't very friendly or forthcoming with information when we checked in. Our bathtub was so clogged that you had water up to your ankles by the time you were done. For the beds in the room, the hotel is reusing old bed skirts as the blanket. The cleaning staff doesn't clean very well because we found sunglasses under the nightstand that wasn't hard to see. The dishes that we used were filthy. We were grateful that the maintenance guy came on Thanksgiving to fix our bathtub.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

SARAH

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Skip this Place - Stay at the SpringHill Suites
Arrived to check in at 7:00 pm. Stood at the front desk for well over 15 minutes. Another guest came in and said, you need to bang on the window, they will just ignore you otherwise. I had been saying hello - and looking around. Finally found a lady on a computer. When I poked my head around the corner and said "Hello" she did not respond. She did not say 1 single word to me during check in. I had to come back down because our pull out couch had no pillow, no blankets, no sheets. Again, did not say a word to me. Room was gross, dirty. We stayed for 3 nights, one day they put fresh towels in our room, but that was it. Over the course of 3 days - the only time anyone who worked there spoke was when I said good morning to them. Each night when we returned, found another guest standing at the front desk waiting to check in just like us and no service. I understand that the customer service industry is difficult but I worked at a Hilton property for years and am very loyal. This hotel and their staff - major disappointment. Also, plan on getting breakfast somewhere else. Next time to Midland, will be staying at another brand. Our teammates stayed next door at Springhill and raved about their stay.
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Sarah,On behalf of my staff, I sincerely apologize for the experience that you had during your most recent stay. It saddens me to read that everything about your stay, from your check-in, the state of your room, and breakfast options, was disappointing. I have addressed the check-in experience with the representative, and I assure you that this will not happen again. I have also addressed our housekeeping department, as cleanliness is of the upmost importance. Housekeeping is provided every other day, unless requested otherwise. I apologize that this was not relayed to you upon your check-in. Your feedback is appreciated and very valuable in the re-training of my staff. Again, I sincerely apologize for the experience that you had during your most recent stay and I humbly ask that you give us another opportunity in the future, to WOW you with the Hilton service and product that you are accustomed to.

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Cynthia, than you for taking the time to leave us a review.

2/10 - 너무 별로예요

Janae

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The rooms weren’t ready when we got there to check in at 5. The front desk attendant was very rude. The bathrooms had hair in the sinks and bathtubs. Disgusting.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Janae, On behalf of my team, I sincerely apologize for the unpleasant experience that you endured during your most recent stay with us. We have implemented monthly refresher training for all departments to improve in all areas. I hope that you will consider giving us another opportunity to WOW you in the future.

4/10 - 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Timothy, Thank you for taking the time to leave us a review.

10/10 - 훌륭해요

Joe

2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Joe,Thank you for taking the time to leave us a review.

8/10 - 좋아요

Annette 님, Lindenwold

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only issue was that the American flag was torn and wrapped around the top of the pole. I had too ask 4 people before I was finally able to speak with the maintenance guy. Extremely helpful extremely polite. A few hrs later I noticed he had removed the torn American flag. He went out of his way to let me know as soon as the new one came in he would erecte it.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is awesome. The hotel is very clean, quiet and has comfortable beds! Great breakfast too!
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Jared

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Juan Manuel Garcilazo

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Juan,Thank you for taking the time to leave us a review.

4/10 - 별로예요

nikisha

2023년 9월에 5박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Nikisha,Thank you for taking the time to leave us a review.

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great weekend with the Grandkids
Love staying at Home2Suites, at the time of our stay the hot tub wasn’t working so this was disappointing but overall very enjoyable.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

nikisha

2023년 8월에 4박 숙박함

6/10 - 괜찮아요

nikisha

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 9박 숙박함

10/10 - 훌륭해요

Enedine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place!
The room was lovely and clean. We loved our stay. Front desk girl was super helpful.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Raul

2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Jeffery

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedbugs!
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Cecily

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my first time staying at a Home2. I think I have found my new favorite hotel! The rooms were amazing. The beds were comfortable. The towels were soft and the staff were super friendly. They were super accommodating. The location of this particular one was perfect for my needs. Very close to lots of restaurants.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Teddi

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Annabelle

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Pedro

2023년 7월에 1박 숙박함
답변 제공: CG 님, 2023년 7월 18일
Hello Pedro,Thank you for leaving us your feedback.Regards,ConlyAGM

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean & good breakfast
The hotel was very nice & clean. They had a good breakfast, my only problem was I paid for 2 queen beds because I had my daughter with me for a softball tournament and they were out and gave us a king bed. They didn’t do anything to try & accommodate us and I had to go out of my way and buy an air mattress for the stay.
2023년 7월에 2박 숙박함
답변 제공: CG 님, 2023년 7월 13일
Dear Christopher,Thank you for taking the time to leave us with your feedback. I'm glad to hear you enjoyed parts of your stay so much with us. However, I do want to apologize for the bedding situation, it was just one of those unfortunate circumstances where our high occupancy did not leave us with any options to room move guests. Please accept our sincerest apologies and we will do better should you choose to stay with us in the future as we'd love to host you again.Regards,ConlyAGM

10/10 - 훌륭해요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Daytime Staff was very accommodating
2023년 7월에 2박 숙박함
답변 제공: CG 님, 2023년 7월 12일
Dear Carla,Thank you for taking the time to leave us your feedback. I'm pleased to hear you found our staff so accommodating. We look forward to see you again in the future.Regars,ConlyAGM

4/10 - 별로예요

Katie 님, Honolulu

2023년 7월에 1박 숙박함
답변 제공: CG 님, 2023년 8월 1일
Thank you for your response Katie.Regards,ConlyAGM

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: CG 님, 2023년 7월 12일
Hello Joseph,Thank you for taking the time to leave us your feedback. We're glad you enjoyed your time with us and we look forward to hosting you again in the future.Regards,ConlyAGM

10/10 - 훌륭해요

Brittany

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: CG 님, 2023년 7월 12일
Hello Brittany,We're so glad you enjoyed your stay with us and we hope to see you again in the future.Regards,ConlyAGM