Dear JaeHyeon, Thank you for time you dedicated to this review. We will take care of bringing your reports to the attention of the management so that we can foresee future actions for constant improvement Our Regards,

Dear Nohkil, We thank you for choosing Melià Milano and we are very pleased to know that everything has been to your liking. It is very gratifying for us to receive positive feedback from our Guests, as they help us to continue our work with enthusiasm! Hoping to see you again soon, thanks again and goodbye!

Dear Guest, Thank you very much for this great review. Our staff always to their best to go the extra mile to ensure our Guests to have the perfect stay. Come back to Melià Milano!

Dear Joon Mo, We are so sorry that this is your feeling regarding your stay. We'd like to know which situation brought you to be so disappointed, so we invite you to contact us directly in order to identify our weaknesses to avoid them in future.

리뷰를 주셔서 대단히 감사합니다. 우리는 당신이 머무르기를 즐겁게 해 드리겠습니다. 곧 돌아와.

Dear Guest, We are happy you have appreciated the strategic position of the Hotel and our services

Dear Cynthia,Thank you for such a positive review.We are thrilled to hear that our mattresses and pillows contributed to a restful night's sleep, enhancing your room experience. It's wonderful to know that the condition of our hotel, and the service provided met your expectations, reflecting our commitment to a strong service culture.It would be our pleasure to have you return on another occasion. Very best wishes,Elisa Zamunaro, Guest Experience Manager

Gentile Marco,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Ci dispiace per il malinteso riguardo al pagamento della colazione. Vorremmo chiarire che gli eventuali servizi inclusi nel costo del soggiorno sono sempre indicati chiaramente al momento della prenotazione e al check-in. Se ci fosse stata qualche incomprensione, ci scusiamo per l'inconveniente.Le porgiamo i nostri cordiali saluti.Elisa Zamunaro, Guest Experience Manager

Dear Edgar,Our sincerest thanks for this positive review of your stay at our hotel.We are thrilled to see that you rated the hotel condition so highly, reflecting our commitment to providing an environment that embodies the sophistication and innovation Milan is known for. Our dedication to service culture ensures that every aspect of our hotel, from the design to the amenities, meets our guests' expectations for quality and comfort. We're glad that you could experience this first-hand.We hope to welcome you back.Best wishes,Elisa Zamunaro, Guest Experience Manager

Dear Lorena,We really appreciate your feedback.We are thrilled to hear that our proximity to MICO met your needs, allowing for a mere 4-minute stroll to reach the convention center. Your commendation of our staff's helpfulness and the overall service provided is greatly appreciated, as fostering a culture of impeccable service is at the heart of our ethos. We're also glad that the room amenities contributed positively to your room experience. While you rated our room cleanliness and hotel condition at 80%, we continuously strive to maintain our high standards and your feedback is invaluable in this pursuit.All of the team hope that we may be able to see you again in the future. Kindest regards,Elisa Zamunaro, Guest Experience Manager

Dear Adriana, Thank you for taking the time to share your review.We are thrilled to hear that our commitment to a pristine room experience met your expectations and that the service culture we cherish deeply resonated with you. Your appreciation for the hotel's condition is a testament to our team's dedication to maintaining a high standard of elegance and comfort. It's wonderful to know that the amenities we offer contributed positively to your stay. While we are just a quick metro ride from the heart of Milan, we understand that our location may not have been as close to the city center as you might have preferred.All of the team hope that we may be able to see you again in the future. Kindest regards,Elisa Zamunaro, Guest Experience Manager

Dear Lorena, thank you for taking the time to share your experience at our hotel.We're delighted to hear that our proximity to the metro station and the MICO was convenient for your stay. It's also pleasing to know that you found our rooms to be impeccably clean. With regards to service and room amenities, we always strive to offer the utmost in hospitality and comfort, including the unique benefits of The Level service and our exceptional gastronomic experiences at the MaMì restaurant. We appreciate your feedback, which we will take into consideration as we continue to enhance our guest experience.We hope to see you again soon.Kind regards,Elisa Zamunaro, Guest Experience Manager

Dear Hernan,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back in the future. Very best wishes,Elisa Zamunaro, Guest Experience Manager

Dear Yuri,Thank you for choosing Meliá Milano.Thank you very much for your high evaluation of the cleanliness of the room, the condition of the hotel, and the service of the staff. We are passionate about providing the best room experience for our guests, and your words inspire our culture of service. Looking forward to seeing you coming again.Kind regards, Elisa Zamunaro, Guest Experience Manager

Dear Paulina,Thank you for such a positive review of your stay.We're thrilled to hear that you found the room cleanliness and hotel condition to be impeccable, and that our service met your expectations. Our team takes great pride in maintaining high standards of cleanliness and condition, ensuring that every guest enjoys a comfortable and refined stay. It's also rewarding to know that our efforts in providing excellent service have been recognized; we strive to create memorable experiences for all of our guests.We look forward to welcoming you back on a future visit.Kind regards,Elisa Zamunaro, Guest Experience Manager

Dear Alexia,Thank you for taking the time to share this review of your stay.We are very sorry to hear that you experienced noise disturbance due to works going on outside of the hotel. We ask that guests make us aware of any such concerns during their stay so that we may find an immediate and suitable solution. Your comfort is of the utmost importance to us.All of the team hope that we may be able to see you again in the future. Kindest regards,Elisa Zamunaro, Guest Experience Manager

Estimada Diana;Muchas gracias por su comentarios, lo sentimos mucho que no fue posible hacer el proceso de check-in en español, per estamos muy contentos de saber que todo salió bien de todos modos.Lamentamos profundamente cualquier inconveniente que haya experimentado en nuestro restaurante.Siempre tratamos de garantizar a nuestros huéspedes una experiencia excelente, aunque a veces pueden ocurrir inconvenientesv.Nos gustaría que nos contactara directamente si vuelve a Milán.Mientras tanto, le enviamos nuestros mejores deseos Elisa Zamunaro, Guest Experience Manager

Dear Natalie,Thank you for sharing your opinion after your recent stay.We're delighted that our team's dedication to service made a memorable impact on your honeymoon celebration. It's wonderful to know that our central location, just a short metro ride from the historic city center, enhanced your stay. We're also pleased that the cleanliness and amenities of your room met your expectations, providing a comfortable and enjoyable experience.We hope you will return for another memorable stay.Best wishes,Elisa Zamunaro, Guest Experience Manager

Dear Tanisha,We appreciate that you took the time to share your experience with us.We are glad that the high standards we set ourselves met your expectations.It's also great to know that we helped start your day off on the right foot with our tasty breakfast.However, we are sorry that the room view was not up to your expectations; if informed, we would have been very happy to try and find an alternative subject to availability.All of the team hope that we may be able to see you again in the future. Kindest regards,Elisa Zamunaro, Guest Experience Manager

Dear Jonathan,Thank you for this positive review.We are delighted that you enjoyed your stay with us.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Elisa Zamunaro, Guest Experience Manager

Dear Cesar,Thank you for this review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion. Best wishes,Elisa Zamunaro, Guest Experience Manager

Dear Guest,Thank you for taking the time to share your review.We appreciate your positive remarks on the cleanliness of the room. Our team works diligently to maintain a high standard of cleanliness for our guests' comfort.We are sorry to hear that you found our staff to be unwelcoming and the hotel condition, service, and room amenities to be mediocre. We take pride in our passion for service and strive to provide a memorable experience for our guests. We will address your concerns with our team to ensure that we improve in these areas. We hope that you will give us another opportunity to show you the true quality of our hotel and services.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Elisa Zamunaro, Guest Experience Manager

Dear Lezlie,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that you enjoyed the fabulous staff, large bathroom, and the blackout shades in your room. It's great to know that our breakfast variety met your expectations as well. Our team is passionate about providing excellent service, and your kind words are truly appreciated.We hope you will return for another memorable stay.Best wishes,Elisa Zamunaro, Guest Experience Manager

Dear Andrew,Please accept our thanks for taking the time to review your visit.We have taken note of your comment and can assure you that we will be addressing this.We look forward to welcoming you for an another pleasant stay. Best wishes.Elisa Zamunaro, Guest Experience Manager

Dear Charles,Thank you so much for your positive feedback following your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be an absolute pleasure to welcome you again in the future. Best regards,Elisa Zamunaro, Guest Experience Manager

Gentile Ivan,Grazie per averci fatto conoscere la sua opinione.Siamo davvero lieti che il suo soggiorno sia stato piacevole. Lavoriamo quotidianamente per garantire ad ogni ospite una permanenza serena e di qualità.Speriamo di avere molto presto il piacere di ospitarla di nuovo. Cordiali Saluti,Elisa Zamunaro, Guest Experience Manager

Dear Timothy.We thank you for taking the time to provide us with your feedback.We are thrilled to hear that you found our team and hotel to be very nice. Our team is passionate about providing exceptional service to all our guests, and we are glad that this was evident during your stay. We appreciate your kind words about our attention to our guests' needs.However, regarding the surrounding neighborhoods, we understand that they may not be to everyone's preference. Our hotel is located in the dynamic Zona Lotto district, which is just a 15-minute metro ride from the historic city center and the legendary Duomo. Additionally, we are close to the CityLife Shopping District and the MiCo Milano Congressi exhibition center. We hope that our central location and proximity to various attractions can make up for any inconvenience caused by the neighborhood. We apologize if this aspect of your stay did not meet your expectations.We do hope to welcome you back for an improved experience. Best wishes,Elisa Zamunaro, Guest Experience Manager

Estimado Miguel,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos complace saber que apreció la limpieza de nuestras habitaciones y el servicio de nuestro personal. Lamentamos mucho que haya experimentado problemas con el aire acondicionado en su habitación. Nuestro hotel cuenta con aire acondicionado individualmente controlado en todas las habitaciones, y nos esforzamos por mantener un ambiente cómodo para nuestros huéspedes. Entendemos que esto no fue el caso durante su estancia y lamentamos cualquier inconveniente que esto haya causado.Agradecemos sus comentarios sobre el diseño de nuestras habitaciones y áreas públicas. Nuestro hotel se encuentra en una ubicación dinámica y moderna en Milán, y nos esforzamos por reflejar la elegancia y el estilo de la ciudad en nuestras instalaciones. Tomaremos en cuenta sus observaciones para futuras mejoras y asegurar que la experiencia de nuestros huéspedes sea excepcional.Esperamos que nos conceda otra oportunidad para volver a darle la bienvenida y ofrecerle una estancia del todo favorable. Saludos cordiales,Elisa Zamunaro, Guest Experience Manager

Dear Stewart,Thank you for sharing your review.We apologize for any inconvenience at the front desk but appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team. Rest assured that a proper follow-up will be made.We hope to see you again in the future. Kind regards,Elisa Zamunaro, Guest Experience Manager