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델타 호텔 바이 메리어트 라신 여행 후기

3.5 out of 5
델타 호텔 바이 메리어트 라신
7111 Washington Ave, Racine, WI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 953개 이용 후기 중 385개" "
평점 8 - 좋아요. 953개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 953개 이용 후기 중 135개" "
평점 4 - 별로예요. 953개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 953개 이용 후기 중 48개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Conrad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good spot
2024년 3월에 6박 숙박함
답변 제공: Vanessa Enriquez, Assistant General Manager 님, 2024년 4월 10일
Thank you for staying at the Delta Hotel by Marriot, I am happy to see that your stay was a good location for you. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day.

10/10 - 훌륭해요

Terressa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Vanessa Enriquez Assistant General Manager 님, 2024년 4월 1일
Thank you for staying at the Delta Hotel by Marriot, I am happy to see you enjoyed you stay with us at Delta.. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

10/10 - 훌륭해요

Antoinette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My kids love it be back soon ☺️
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager, Vanessa Enriquez 님, 2024년 3월 29일
Thank you for staying at the Delta Hotel by Marriot, we are happy to see your children enjoyed our hotel. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 - 좋아요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just an all around good stay.
2024년 3월에 3박 숙박함
답변 제공: Assistant General Manager, Vanessa Enriquez 님, 2024년 3월 29일
Thank you for staying at the Delta Hotel by Marriot, we are happy to see you were comfortable with your stay. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

6/10 - 괜찮아요

Terressa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just wanted a getaway and I enjoyed being alone
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager, Vanessa Enriquez 님, 2024년 3월 29일
Thank you for staying at the Delta Hotel by Marriot, we are happy to provide a little get away for our guest and provide anything the guest needs. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 - 좋아요

Chinmay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager, Vanessa Enriquez 님, 2024년 3월 29일
Thank you for staying at the Delta Hotel by Marriot, we are happy you enjoyed your stay with us. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Assistant General Manager, Vanessa Enriquez 님, 2024년 3월 29일
Thank you for staying at the Delta Hotel by Marriot, we are happy to see you enjoyed your stay with us. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

6/10 - 괜찮아요

Gregorio 님, Chicago

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
One bad thing was no hot water in shower in the later part of the morning.
2024년 2월에 1박 숙박함
답변 제공: Assistant General Manager, Vanessa Enriquez 님, 2024년 3월 29일
Thank you for staying at the Delta Hotel by Marriot, I do apologize for the inconvenience we have had our maintenance team take a look and fixed the issue. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

10/10 - 훌륭해요

KEITH 님, ROSHOLT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Samantha 님, 2024년 1월 23일
Thank you for the five out of five Keith! We appreciate it very much!

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Samantha 님, 2024년 1월 23일
Thank you for the awesome rating Timothy!

6/10 - 괜찮아요

Bridget

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pool needs MAJOR TLC
We actually live in Racine, just booked a hotel room for the day to take the kids swimming and have a pizza party in the room. But the pool literally looks abandoned! It wasn’t even filled up all the way, filters weren’t working, the water was so cloudy you couldn’t see two feet in front of you, ceiling leaking, tables were dirty. Kind of a bummer since that was the only reason we came to the hotel. Needless to say we didn’t swim long and basically watched a movie in the room had our pizza party then went home.
2023년 12월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 31일
Thanks again for your valuable feedback. Hope to see you soon.Happy New Year

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay if you are in the Racine area. Good price. Easy access to the downtown area and HWY 94.
2023년 12월에 4박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 27일
Thank you Julie for your positive review and looking forward to seeing you again.

10/10 - 훌륭해요

Eric

2023년 12월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 27일
Thank you Eric for your positive review and looking forward to seeing you again.

10/10 - 훌륭해요

Umari

2023년 12월에 2박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

10/10 - 훌륭해요

Muruli

2023년 12월에 2박 숙박함
답변 제공: Samantha 님, 2024년 1월 23일
Thank you for the five stars Muruli!

8/10 - 좋아요

Colleen

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

WESTON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

4/10 - 별로예요

Vira

2023년 12월에 2박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 27일
Hope to see you soon.

10/10 - 훌륭해요

KEITH 님, ROSHOLT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was wonderful, but we only watched tv and slept. The room was in excellent condition. I didn’t notice anything that appeared worn or damaged. The furniture was very comfortable, anything you wanted to do, the desk was generous. My only concern was with the parking lot. The parking lot has been a nuisance since it was built. The parking on the south side is best, and has a few disabled parking spaces, with a shortcut to the elevators.
2023년 12월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 - 좋아요

Brandin

2023년 11월에 2박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

6/10 - 괜찮아요

Jerrold

Hotel has seen better days
2023년 11월에 4박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

6/10 - 괜찮아요

Casilyn

2023년 11월에 3박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for your input. We will discuss it with the respective departmentSincerely,Hasan Ali

8/10 - 좋아요

Nathan

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 11월 16일
Dear Nathan,Thank you for staying at Delta and we look forward to seeing you again.

8/10 - 좋아요

Mark

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Hasan Ali 님, 2023년 11월 16일
Dear Mark,Thank you again for staying at Delta and we look forward to seeing you again.

8/10 - 좋아요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bernice had great customer service at front desk. Overall I enjoyed my stay
2023년 11월에 2박 숙박함
답변 제공: Hasan Ali 님, 2023년 11월 3일
Thanks again for staying at the Delta and for your beautiful comment. We look forward to seeing you again.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Too hot!
This is an old hotel that Marriott has given a facelift. It is very pretty. The employees are wonderful - they respond immediately to any request. However, Marriott needs to invest in the HVAC of this hotel! The first night I set my thermostat at 68°. However my room stayed at 81°. (My friend's room was 40°!) When I came back at the end of the next day it was 83°. The maintenance man arrived with a fan. We could not turn off the heat completely, but blocked the vent with towels. He said there was no other way to control it. The temperature went down to 73° after a while. It is too bad that something so basic will ruin the reputation of a hotel with a great staff.
2023년 10월에 3박 숙박함
답변 제공: Hasan Ali 님, 2023년 11월 3일
Thanks for your valuable feedback the maintenance department has already notified us. Again accept my apology and we look forward to seeing you again

2/10 - 너무 별로예요

Mike

2023년 9월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 12월 19일
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff very helpful...especially Kash and Bertha Mccoy But what a shame the company does not match the commitment to customer service that the staff does.i had to try 3 rooms to find one with acceptable heat My companion couldnt get her heat to shut off the infrastructure has not been maintained it would appear. The excellent staff cant make up an uncomfortable nights sleep Pool was very nice Paul Foster
2023년 10월에 3박 숙박함
답변 제공: Hasan Ali 님, 2023년 11월 3일
Thank you again for your lovely comment and we look forward to seeing you again.

2/10 - 너무 별로예요

Randy

별로예요: 직원 및 서비스
Thermostat
Thermostat did not work. Waited 40 minutes for repair man. He could not fix it. Was not offered another room. Spent 3 days without heat and or AC
2023년 10월에 3박 숙박함
답변 제공: Hasan Ali 님, 2023년 10월 24일
Dear Randy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the thermostat is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance Department leadership team to ensure the necessary guidelines are in place and reviewed to prevent thermostats from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

4/10 - 별로예요

MELINDA

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The air conditioning did not work in our room, the sliding door handle fell off, and an electrical outlet was falling off the wall.
2023년 10월에 2박 숙박함
답변 제공: Hasan Ali 님, 2023년 10월 24일
Dear Melinda, Thank you for taking the time to let us know about your experience while staying with us. Your experience of maintenance is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent maintenance from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 - 훌륭해요

Kim

2023년 10월에 5박 숙박함
답변 제공: Hasan Ali 님, 2023년 11월 16일
Dear Kim,Thanks again for staying at Delta and we looking forward to seeing you again.Sincerely,

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
it was good but there was mold in the shower and in the refrig
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 20일
We apologize for the cleanliness issue. This has been addressed with our housekeeping staff. Thank you for making us aware.

6/10 - 괜찮아요

HIDEO

단체 여행, 연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5年前くらいの宿泊の際にはもっとしっかりした重厚感のあるホテルだったのに、買い取られて改装したらすごく安っぽいホテルになっていました。朝食もハム、ソーセージ、卵の無い寂しい限りのもので、コロナ禍の時の影響かとは思われましたが、これで朝食(無料）付きなら仕方ないかと思っていたら、若いアルバイト風のお兄さんに８ドル請求されました。今後、団体で泊まることも視野に入れての宿泊でしたが、はこのホテルは使えないなと思いました。
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 18일
Thank you for taking the time to share your thoughts regarding your recent stay. Your feedback has been shared with our leadership team.

8/10 - 좋아요

karen

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 18일
Thank you for taking the time to rate your stay.

6/10 - 괜찮아요

Jim Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We had a minnor issue as they attempted to give us a room JUST with a king bed. Not what we reserved, when we finally pointed it they moved us, yet still seemed questionable. Then Monday Morrning at 8am maintenance walked in to do repairs. Which the desk stated that o that just Willy we’ll talk to him. Made us feel very strange the rest of the time. Very little communication
2023년 10월에 6박 숙박함
답변 제공: Front Desk 님, 2023년 10월 13일
We apologize for the issues experienced during your stay. Hotel Leadership has been made aware and will address. Thank you for staying and for providing feedback.

2/10 - 너무 별로예요

Kenneth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Meh
Staff was conceited and rude at all times. Hotek was far overprived for location and amenities. And you have to be a premier member to receive free continental breakfast. Which. From a man who spends his life in hotels every day of the week for work and has seen every kind of establishment. $10 for breakfast and not a piece of meat to be found. Customer is well below subpar. Very Uppity. Cleanliness. Comfort and appearance.........Amazing.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 6일
Thank you for taking the time to write this review. We are sorry you didn't enjoy your stay. Your feeback has been noted.

10/10 - 훌륭해요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Nice
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 6일
Thank you for taking time to submit a review. We hope to see you again soon.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 6일
Glad to see you enjoyed your stay.

8/10 - 좋아요

Shakela

It was cool
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 28일
We are glad you enjoyed your stay. Hope to see you again soon!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함
답변 제공: Front Desk 님, 2023년 9월 28일
Thank you for taking the time to provide feedback. We look forward to seeing you again soon,

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. Very clean and very helpful staff. Only complaint was the air conditioning wasn’t really working.
2023년 9월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 13일
I am happy to hear you enjoyed our stay with us! I apologize we did not exceed your expectations. We have had our maintenance team fix the AC and hope to welcome you again!

8/10 - 좋아요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice. Was disappointed in the breakfast cost.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 6일
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.

8/10 - 좋아요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very very nice just had a couple "issues" one of which no matter what we set the air on, it didn't get below 72 degrees which was way too warm for us. Also, our tv remote wasn't working and no way to turn volume down. From desk said they would sent maintenance up once he got back from shuttle run however we never saw him.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 6일
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 - 좋아요

Reyna

좋아요: 청결 상태
2023년 9월에 3박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 13일
Thank you for taking the time to leave a review. I am happy to hear you enjoyed our stay with us! We look forward to having you stay with us again in the future!

6/10 - 괜찮아요

Mark

가족 여행
별로예요: 직원 및 서비스
No microwave in room and generic coffee
2023년 9월에 1박 숙박함
답변 제공: Director of Sales 님, 2023년 9월 13일
Thank you for taking the time to provide feedback to our review. I apologize we did not exceed your expectations on your recent stay. We will use your feedback to coach our team members on how to improve our guests’ experience. I hope you consider visiting us again and look forward to welcoming you again in the future!

2/10 - 너무 별로예요

Joseph

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 28일
I'm sorry you were disappointed in your stay.

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Trish at the front desk was always very helpful as were some of the other staff members. I experienced a slight difficulty understanding one of them when I checked out!
2023년 8월에 7박 숙박함
답변 제공: Front Desk 님, 2023년 8월 29일
We appreciate you taking the time to provide feedback and look forward to seeing you again soon.

6/10 - 괜찮아요

Torbjorn

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No in-house breakfast or dinner. It was outsourced and of poor quality.
2023년 8월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 8월 28일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team

6/10 - 괜찮아요

reymundo

2023년 8월에 1박 숙박함
답변 제공: Hasan Ali 님, 2023년 9월 20일
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Hasan Ali