Thank you

Thank you!

Thank you!

Can we get some more information

I apologize for the inconvenience the overnight employee was being passive aggressive and intentionally behaving in an improper manner, he has since moved out of town and quit the employmentwhen we asked the person about this and a couple of other situations.

Could you let send us some more details about the stay so that we can check?

Thank you! Can you please be a little more specific.

Thank you

I apologize for the inconvenience. A quick call would help me understand the situation a little better. The keys can stop working if they are stored next to a magnetic source like a phone or tv speaker etc. We have a contract with Expedia we cannot process the refund for leaving early as we have not charged your credit card, Expedia charges you deducts their commission and pays us with a single use Credit card, therefore we cannot refund what we did not charge. We only charge Expedia. Lastly I am not very sure if your duvet had any blood stains it will more likely be coffee if it was sheet or matteress then in all probability it will blood, regardless it should not have been there. I am glad it was resolved while you were there.

Thank you

Thank you

I do apologize for the inconvenience. Like I already explained to you at check in that we do charge the cards on the day of arrival. It took longer as you had 8 rooms and you did want to swap out out the Credit Card which you did not have in your possession and the person from your college had neglected to call with the number. That is why it took longer than usual for your check-in. In all honesty we do require the card to be physically available or a proper credit card written authorization is required. I once again apologize for the inconvenience. I did find the issue with one of your rooms missing from your all your receipts have been emailed to the email you gave us. Thank you

I apologize for the inconvenience. Please let us know your room number or name so that we can check.

I apologize for the inconvenience. As explained over the phone, we cannot hold any house keeper accountable after the room has been used overnight. As you informed me that you are dealing directly with Expedia and corporate I would let them handle this issue. Lastly,I was quite amazed at your etiquette of conversation, you literally hung up the phone on my face which actually gave me an insight into the legitimacy of this complaint. At this point I can only apologize once again.

Thank you

Thank you

Thank you

Thank you!

I apologize for the inconvenience, a quick call with the room number will help us identify the issue.

Thank you!

Thank you! for your kind words.

Thank you!

Thank you for your kind review.

I apologize for the inconvenience. A quick call with a room number will help us resolve the issue.

Thank you for the review.

Thank you!

Thank you!

Thank you for your kind words.

Thank you!

Thank you!

Thank you!

Thank you for your feedback.

Could we please get some more information.

Thank you for your kind review.

I apologize for the inconvenience a quick call with a room number will help us identify the problem. Also if you let us know how many people were in the room.

Thank you!

I apologize for the inconveinece. A quick call with room number will help us resolve the issue.

Thank you ! Please keep us in mind for your future travels.

Thank you for your feedback! I have already explained to you that we do not allow pets in the non pet rooms and yelling on our employees does not help. Even your parents were embarrassed by your behavior. I do not think we are a right fit for your future travels.

I apologize for the inconvenience.

Thank you

Thank you for your feedback.

I apologize for the inconvenience. We are investigating the issues encountered during your stay. Being a small property the Front Desk does not stay constantly at the desk they are assigned other tasks which they have to complete therefore we have a pager at the desk. As per the brand standard we are required to serve a meat and egg, as far as the temperature goes no issues were reported. We maintain a log of Pool and Hot Tub Temperature and the temperature was being maintained at 102F. For wi-fi - the guest devices are setup to logout after continuous 6hours of usage so as to not "choke" the channels and clear the cache.

Thank you!

Thank you ! I apologize for the inconvenience.

Thank you!

I apologize for the inconvenience. Please call the hotel with a room number so that we can investigate. Unfortunately please who smoke in-spite of being told that this is a non-smoking have gross dis regard for other people, if we catch them smoking we fine them, but this not an excuse for room not being clean. I apologize once again.

Thank you !

I apologize. Please call with the room number so that we can investigate and correct the issue.