로비 좌석 공간

아메리뷰 인 & 스위트 - 샤코피 여행 후기

2.5 out of 5
아메리뷰 인 & 스위트 - 샤코피
1204 Ramsey St, Shakopee, MN

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 931개 이용 후기 중 292개" "
평점 8 - 좋아요. 931개 이용 후기 중 293개" "
평점 6 - 괜찮아요. 931개 이용 후기 중 182개" "
평점 4 - 별로예요. 931개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 931개 이용 후기 중 52개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Gregory

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

McKinsey

2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Mckayla

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel looks clean and nice in the photos, but it is not. We found a cockroach in the bathroom on the first night of our stay, the chair in our room had discolored dirty spots, stains and spills on the arm and cushion; the hot tub was broken the entire stay as well as the pool down for maintenance, the sprinkler in our room was not even attached to the wall. They apparently re-branded as well, which was reflected nowhere when we booked. On the website, the hotel was named “Amerivu” but in person, “Country Inn & Suites” was the name of the hotel. I would not recommend to anyone, this was not as advertised and was dirty. For $220 for 2 night stay, take your money elsewhere.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

benjamin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The was no signage on the exterior of the building. Not a car in the lot.(Wednesday) so the place looked abandoned. It was open, clean quiet room. The pool and hot tub were not available as advertised.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fan didn't work in the bathroom in the room, the little fridge turned everything frozen. Otherwise everything was good. They have a awesome breakfast in the morning.
2024년 1월에 2박 숙박함

4/10 - 별로예요

Courtney 님, Lesueur

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Courtney, We're sorry to hear that you rated your stay with us as 2 out of 5. We would appreciate it if you could reach out to us directly with any specific feedback you may have regarding your stay. We value the opinions of our guests and would like to ensure that any issues are addressed.

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Anita,We appreciate your excellent rating and are thrilled to hear that you had a wonderful experience during your stay at our hotel. It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional stay. Please don't hesitate to reach out to us if there is anything else we can assist you with.

2/10 - 너무 별로예요

Kayla

별로예요: 청결 상태
DIRTY
Dirty. The bed was covered in hair, the hot tub was broken, the sink and tub were dirty, the chair in the room had stains of all colors, the toilet was broken. Absolutely will NEVER come back.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Kayla,We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to maintain a high level of cleanliness and will address your concerns with our housekeeping team. We regret any issues you encountered with the hot tub, sink, tub, chair, and toilet and will ensure these are properly inspected and maintained. Should you choose to visit again, we would be happy to provide you with a more satisfactory experience.

10/10 - 훌륭해요

Georgeann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
Nice and clean and staff was welcoming. Sad the hot tub as been offline for a while. Staff was responsive to our questions. King bed was very comfortable.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Georgeann,Thank you for your feedback on your recent stay with us. We are thrilled to hear that you found our hotel nice, clean, and our staff welcoming. We apologize for any inconvenience caused by the hot tub being offline. Our team always strives to be responsive and helpful, and we are pleased that they were able to assist you during your stay. We hope you had a comfortable night's rest on our king bed. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 - 괜찮아요

Donald

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is a hotel "on the brink" of decline, it seems. The facility is kept clean; but there's definite deeper maintenance/upkeep issues happening here. Hot tub was out of commission; and sinks/toilets were showing their age with corrosion -- If these items aren't given prompt attention; this hotel won't be around long.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Donald, Thank you for staying with us and sharing your feedback. We appreciate your observation regarding our facility's maintenance and apologize for any inconvenience caused. We will address the issues you mentioned promptly to ensure a better experience for our future guests. We appreciate your valuable input and hope to welcome you back in the future for an improved stay.

10/10 - 훌륭해요

karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place will come back for sure
It a very nice place to stay and safe to stay with your family and a very clean plece and good breakfast
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 18일
Hello karla,Thank you for choosing our hotel for your recent stay and taking the time to leave your feedback. We're delighted to hear that you found our property to be a nice and safe place for families, as well as clean. We're also glad you enjoyed the breakfast provided. We appreciate your kind words and hope to welcome you back in the future.

6/10 - 괜찮아요

Monty

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Monty,Thank you for choosing to stay with us. We value your opinion and would love to hear more about your stay. Please reach out to our hotel directly so we can address any concerns you may have had during your visit. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and friendly
The hotel was fantastic. It was in a perfect location where we felt safe and close to the casino. Friendly staff and folks staying there.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Jody,Thank you for your kind feedback on our hotel. We're delighted to hear that you enjoyed our prime location and felt safe during your stay. Our team takes pride in providing friendly and helpful service to all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Barb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the cleanest and best appointed rooms I’ve ever stayed in
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Barb,Thank you for sharing your positive experience with us! We strive to provide clean and well-appointed rooms for our guests. Your feedback is greatly appreciated.

10/10 - 훌륭해요

Linet

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Linet,We're delighted you had such a great experience during your stay! We would love to welcome you back for another memorable visit.

10/10 - 훌륭해요

Sourisack

3rd time is a charm
It’s was comfortable and nice and quite
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Sourisack,Thank you for your feedback! We are glad to hear that you found our hotel comfortable and enjoyed a peaceful stay with us. We strive to provide a pleasant and relaxing experience for all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 - 훌륭해요

Moses

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, service was amazing!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Moses,Thank you for sharing your positive experience with us! We are thrilled to hear that you found the room clean and that our service exceeded your expectations. We appreciate your kind feedback and hope to welcome you back in the future for another amazing stay.

6/10 - 괜찮아요

Jim

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room had a bad smell, bathroom lighting was very bad and unflattering, condition of tile and grout in bathroom was bad. Temperature control did not work well. The bed was comfortable.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Jim,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your compliments on the comfortable bed. However, we apologize for any inconvenience caused by the issues you mentioned. We strive to provide a pleasant experience for all our guests and regret that we fell short in this instance. We recommend guests contact our management team directly for further assistance with any concerns encountered during their stay.

10/10 - 훌륭해요

Natsagmaa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Natsagmaa,Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to share your experience. We apologize for any inconveniences you encountered during your stay. Please feel free to contact our management team so they can address your concerns directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

4/10 - 별로예요

Rebecca 님, Billings

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed two nights, every morning the maids weould slam the doors of the rooms they were done cleaning. Front desk people were rude.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Rebecca, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience caused by the noise from our housekeeping team. We will address this with them to ensure a more considerate approach in the future. We regret to hear that you found our front desk staff to be less than accommodating, and we will discuss your comments with them to improve our guest service. Your feedback is valuable to us as we strive for constant improvement.

10/10 - 훌륭해요

jolene

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Dave 님, 2023년 11월 21일
Thank you for your feedback

8/10 - 좋아요

Vicki

단체 여행
This location was perfect for a concert at Mystic Lake, comfortable room. Thank you.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Vicki,We're thrilled to hear that our hotel's convenient location and comfortable room met your needs during your visit for the concert at Mystic Lake. It's always our goal to deliver a positive experience for our guests and we're delighted we could contribute to your enjoyment. We hope to welcome you back again for another great stay in the future!

8/10 - 좋아요

Pam

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Pam, We are delighted to hear that you had a pleasant stay at our hotel. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there is anything we can do to further improve your future stays, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to a lot of entertainment and good food options as well as shopping
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Jeremy,Thank you for sharing your experience with us! We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 - 훌륭해요

Gale

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Gale,Thank you for sharing your outstanding rating! We truly appreciate your high praise and are delighted that you had an exceptional experience at our hotel. Our team always strives to exceed expectations, and we are thrilled that we succeeded in providing you with a memorable stay. We hope to have the pleasure of welcoming you back again soon for another exceptional visit.

10/10 - 훌륭해요

Alton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Alton,Thank you so much for your perfect rating! We are thrilled to have provided you with an exceptional experience. We hope to welcome you back soon!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2.5 ⭐ rating
The shower head doesn't have water pressure/shower valve runs only Hot water, the furniture is not matching, outdated, bedframe and nightstand is cut into the wall for whatever reason, too big for the space maybe? The beds are so uncomfortable felt like I slept on a sheet of plywood. Toilet paper holder is old and broken and damaged on the wall as well as the roll holder itself. Come on guys, they cost a few dollars to replace them. The website said breakfast was at 6am which was why I booked it. I had to be at work by 7am . Wanted to eat before I left. They don't do breakfast til 7am! They allow pot smoking in front of the hotel entrance. I was walking through clouds of Marijuana smokers. Gross! I'm disabled and they gave me the second to the last room so I had a very long walk to get there. Dim lit hallway. Smelled like dog urine in the room. Dogs barking as I passed other rooms. My Service Dog was frantic hearing all of these huge barking sounds as we had to walk past these rooms to get to ours. I was afraid. I stayed in my room and left immediately in the morning. Told the front desk guy about the websites breakfast times being wrong. Told him how to clean the shower heads so we could get a good water flow. He said if people don't tell them they don't check things like this so they didn't know. The microwave comes unplugged cuz it's pushing against the plug on the wall the furniture used is not right for this set up. Was worried about getting electrocuted!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Dear Guest, We apologize for the inconvenience you experienced during your stay. We will address the issues with the water pressure, shower valve, furniture mismatch, and uncomfortable beds. We will also look into replacing the toilet paper holder and fixing the breakfast timing on the website.

8/10 - 좋아요

Alicia

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Alicia,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had a positive overall experience. If there is anything else we can assist you with, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Kyle

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Kyle,Thank you so much for your amazing rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back in the future.

8/10 - 좋아요

Corrie

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Corrie,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you enjoyed your time with us. Your satisfaction is important to us, and we apologize for any inconvenience you may have experienced during your stay. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

4/10 - 별로예요

Edward

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Edward,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Pat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 1 night, room was clean and decent sized. Room could have been better stocked (1 small plastic cup and 1 coffee cup) for 3 occupants. Breakfast was good and stocked well when we ate. (Waffles, pancakes, biscuits and gravy, eggs, sausage links, and cold options as well)
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Pat ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - 괜찮아요

Adam

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Worn out and not kept up
Check in was fine, lobby was clean. Hallway carpets looks stained and worn. Hotel room looked very worn out for the age of the hotel. Stains in carpet, stains in couch, paint repair jobs that looked unprofessional. It was a worn out room. I have stayed at nicer for much less than what I paid for
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Adam,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 - 별로예요

Janet

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Don't stay in Shakopee for Renaissance Festival
We had a last minute reservation and didn't even think of the Renaissance Festival. But Shakopee was a convenient location. The room cost was over $225 and the room was filthy. Bathroom floor was sticky, room smelled like cigarette smoke, never checked the sheets. We asked for another room, and it was cleaner, but the ceiling was peeling in the bathroom and toilet was worn and cracked. The bed was clean and comfortable. Breakfast was a joke. Definitely not up to Country Inn and Suites caliber.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Janet,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Gary

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The bed was worn out and lumpy. Holes in the walls
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Gary,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty dog friendly hotel.
Hotel was dirty mold in toilet and some dog chewed on toilet seat before we stayed there and hotel was over all dirty.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Kevin, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Rick

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Rick,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 - 괜찮아요

Angela

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I feel bad to write this, but…gotta be honest. The front desk people weren’t very friendly, the bathroom fan in my room was broken, I was given a “2 double beds” room instead of the “2 queen beds” room I had reserved, the room’s air conditioning unit barely poured out air, and no matter what buttons we pushed nothing changed…and it got rather warm. The hot tub had a super weird problem about the jets turning on. Ya do what you can to figure it out, then just be really excited when they turn on lol (there was a sign to “be patient”. Lastly the breakfast wasn’t sooo bad(?), but the eggs tasted a little watery (and saw staff pick some eggs that fell on the side tray up with bare hands to place back in heated tray), coffee a little watered down, but otherwise enjoyed the many choices and especially the cute pancake machine. I wouldn’t stay here again, amongst choices and feeling overpriced after all that, but not the worst experience ever by far!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Angela, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

Jaime

가족 여행
I liked where it was located for my trip but the housekeeping had to keep being reminded to bring towels, toilet paper, and make up the beds
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Jaime,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our housekeeping and towels. Please do consider us again on your next visit to the area.

10/10 - 훌륭해요

Griselda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Griselda,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Andrea

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Dave 님, 2023년 8월 15일
We are sorry if you had any inconvenience, please let us know your concerns so we can make sure your stay is comfortable next time

6/10 - 괜찮아요

Talicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The check in was easy and staff was friendly. The building was older and dated. Some areas had fresh paint. Staff did their best to keep facility clean. I witnessed staff cleaning facilities throughout the stay. The room was confined/small. The beds were firm and linens were clean. ( I pulled all sheets from bed to check for the unspeakable ) The room was appropriately cleaned. It was listed as accommodating 5 people. Our family of four was crowded in room. I would recommend bringing your own shower gel, shampoo, conditioner. The hotel provided one bar of soap, small shampoo and conditioner. How would a family of four clean hands and body with one small bar of soap for two days?! My son asked for another bar of soap. The desk staff informed him that they were out of soap. Thankfully I bring my own supplies. My family smelled of roses and cucumbers. My daughter and I didn’t mind feminine scents… Husband and son were not happy. Breakfast quality was poor. It consisted of scrambled eggs (husband called them powdered eggs) biscuits, and sausage gravy. The biscuits tasted fresh. The sausage gravy was a synthetic manufactured powder variety. The waffle maker was a hit with the kids. They were out of regular syrup. The kids used the sugar free syrup and it upset their stomach. Typically we use real maple syrup. I would classify my family as easy going/ not overly picky. Overall I would stay again. The price was right and it was close to Valleyfair.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Talicia, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

Kay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Kay,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Andrew

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We are not pleased with this hotel. They got us with a $55 fee per night for having a dog. Advertising a double queen bed as 5 person, but rollaway bed is extra. Late checkout was $25/hr. The breakfast was gross and they almost gave up our room even thought we arranged a late checkout. We had to argue with the front desk before they would honor the late checkout arranged.
답변 제공: Manager 님, 2023년 7월 31일
Hello Andrew, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 - 너무 별로예요

Natalie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was spiders, ants and flies in our room. We left.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Natalie, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Clifford

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Clifford, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about my stay was great! Thank you everyone and keep up the good work!
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hi Amy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 - 괜찮아요

Jamie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The bed was comfortable but other than that, I wasn't a fan. The shower faucet leaked and the floors were dirty.
2023년 7월에 1박 숙박함
답변 제공: Dave 님, 2023년 7월 24일
Jamie, Thank you for staying with us, we apologize for the inconvenience. I have taken your concerns to the appropriate departments and will make sure these isues are resolved

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nothing bad to say. Quiet stay
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Jeffrey,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.