테라스/파티오

힐튼 가든 인 미니애폴리스 / 블루밍턴 여행 후기

3 out of 5
힐튼 가든 인 미니애폴리스 / 블루밍턴
5140 American Blvd. West, Bloomington, MN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 826개 이용 후기 중 463개" "
평점 8 - 좋아요. 826개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 826개 이용 후기 중 58개" "
평점 4 - 별로예요. 826개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 826개 이용 후기 중 15개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Patrice 님, St. Joseph

Took about 10 minutes and until we asked somebody in the kitchen area until somebody showed up at the front desk to check us in!
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 19일
Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced during check-in. We are committed to providing prompt and efficient service to all our guests, and we regret that we fell short of your expectations on this occasion. Your comments have been noted, and we will take steps to ensure that such delays are minimized in the future. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay.

10/10 - 훌륭해요

Brittany

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Emily 님, 2024년 2월 2일
Thank you so much for the kind review, Brittany! We hope to see you again soon!

10/10 - 훌륭해요

Jenifer

2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 5일
Thank you, Jenifer, for taking the time to review your recent stay. We appreciate the recognition and will continue to keep up the good work! We hope to see you again soon.

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Emily 님, 2024년 1월 15일
Thank you for your kind words and positive review. We're delighted that you had a good experience at our hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Tiffany 님, 2024년 1월 10일
Thank you for your positive feedback. We are so glad you had a great time during your stay. We will see you the next time you are in the area!

8/10 - 좋아요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel and location. The EV charging was a failure as they switched to pay to charge and they would not activate and staff claimed ingnorance.
답변 제공: Emily 님, 2024년 2월 12일
Thank you for your review and for choosing our hotel. We apologize for the inconvenience you experienced with our EV charging service. Your feedback is valuable to us, and we will address this issue with our staff to ensure a smoother experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Tiffany 님, 2024년 1월 10일
Thank you for the positive feedback. We are glad that you had a great experience with your stay. We will see you the next time you are here.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub fantastic
2024년 1월에 1박 숙박함
답변 제공: Tiffany 님, 2024년 1월 10일
I'm so glad to hear you enjoyed our amenities. Thank you for the positive feedback. We look forward to your next stay!

8/10 - 좋아요

Yasmine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was mostly a convenience for me and my boyfriend, it was in an area closest to the mall and lots of restaurants. However, the elevator at one point took 20 minutes to come down. The hot tub wasn’t as hot and the jets weren’t as strong still a nice relaxing hot tub.
2023년 12월에 3박 숙박함
답변 제공: Emily 님, 2024년 2월 2일
Thank you for taking the time to share your experience with us. We're delighted to hear that our hotel's location proved convenient for your visit, providing easy access to the mall and various restaurants. We apologize for the inconvenience you faced with the elevator and the hot tub. Your feedback is valuable, and we'll address these concerns to enhance the overall guest experience. We're pleased to know you still enjoyed a relaxing time in the hot tub despite the temperature and jet strength. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 27일
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

10/10 - 훌륭해요

Doug

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 27일
Thanks for the awesome review, Doug! We appreciate the recognition and will be sure to share it with the rest of our time!

10/10 - 훌륭해요

Jen

2023년 12월에 4박 숙박함
답변 제공: Emily 님, 2024년 1월 15일
We're happy to see your positive review! It's our goal to provide excellent service, and we're glad we met your expectations.

6/10 - 괜찮아요

Anne

2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 27일
Hi Anne! Thank you for taking the time to review your recent stay. We appreciate the feedback and would love to know how we can improve to ensure a 5/5 experience on your next stay! Happy New Year!

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 19일
Your positive feedback means a lot to us. We're glad you had a positive experience, and we hope to welcome you back soon.

10/10 - 훌륭해요

Angella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 19일
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

8/10 - 좋아요

Jacob

2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 19일
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Waiky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helpful staff
2023년 10월에 3박 숙박함
답변 제공: Emily 님, 2023년 12월 19일
Your positive feedback means a lot to us. We're glad you had a positive experience, and we hope to welcome you back soon.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people at the front desk are some of the nicest and efficient people I've seen working at a hotel in quite a while. Excellent staff.
2023년 10월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 19일
Thank you for your kind words and positive review. We're delighted that you had a good experience at our hotel.

10/10 - 훌륭해요

Mike

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very well run, clean. The breakfast buffet was nice.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lori

2023년 9월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 19일
We appreciate your positive review! It's wonderful to know that you enjoyed your time at our hotel. We hope to see you again soon!

4/10 - 별로예요

Janeen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함
답변 제공: The Hilton Garden Inn Bloomington Staff 님, 2023년 10월 5일
Thank you for taking the time to review our hotel. We hope you choose to stay with us again.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was super easy upon check in. Breakfast was not free but it was worth the 14 dollars. The waffle was amazing.
2023년 9월에 2박 숙박함
답변 제공: The Hilton Garden Inn Bloomington Staff 님, 2023년 10월 5일
Thank you so much Jennifer, we have to agree our breakfast is delish! See you soon!

8/10 - 좋아요

Leeza

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay.
This hotel was such a nice place to stay. It was clean and quiet and the staff were always so helpful. The only down side to this hotel was the hot water. I did have two cold showers here as the water just never heated up. But I would stay here again all the same.
2023년 9월에 1박 숙박함
답변 제공: The Hilton Garden Inn Bloomington Staff 님, 2023년 10월 5일
We love to hear when our guests enjoy there stay. We are sorry to hear about the water temperature, we will be sure to investigate that further, looking forward to seeing you again soon!

6/10 - 괜찮아요

Elizabeth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: The Hilton Garden Inn Bloomington Staff 님, 2023년 10월 5일
Thank you for reviewing our hotel!

8/10 - 좋아요

Andrea

2023년 8월에 2박 숙박함
답변 제공: The Hilton Garden Inn Bloomington Staff 님, 2023년 10월 5일
Thank you for the review, we hope to see you again soon!

10/10 - 훌륭해요

Olivia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smells and looks clean upon entering the lobby and throughout the entire hotel. Front desk was extremely pleasant. Lovely little outdoor patio with fireplace.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stay
My stay was great. Clean, comfortable. The lady that checked me in went out of her way to get my room near my daughters room. Just a very nice stay.
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Mor 님, Oshkosh

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You have to ask for housekeeping the night before, it’s not provided daily. You can get clean towels if you need them. It’s too bad, we liked having our room refreshed, butI guess since Covid this isn’t part of the service. I wouldn’t be surprised if the next thing is a charge for housekeeping if you want it.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property anf staff . It was clean, new and the staff were very friendly.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place to stay. Staff was very friendly.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

P

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 청결 상태
Took off one star for water issues. The hotel is upgrading their water heaters and had to run the shower a full 15 minutes for it to warm up. Took off another star for staff not informing us of this upon check in. Had to find out the hard way!
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Consistent customer service
Yes, the hotel was very clean and nice and the room was very comfortable. My main complaint of the whole entire stay was some of the staff that worked there. the night we checked in I was literally asked if I was checking in and then handed keys and that was it no welcome, no telling me what my room number was, if we needed anything where the elevators were nothing. No conversation or anything. Very unfriendly. Second day we didn’t get any room service which is fine but would’ve just like to be told that the first night that if you wanted any room service that we just needed to ask for for towels, and such things like that. Not a big deal but we had to ask for towels and coffee pods which when you’re staying in a hotel for three days with the family I believe that you should be offered more than two coffee pods from your initial day. When we did ask for them , the second day staff was rude and basically told my mom to go get them herself and pointed to where they were and then proceeded to tell her that they usually don’t give extra towels, and We were supposed to use the towels that we had from the first day. Again, this is something they should’ve told us upon check-in then, so we wouldn’t have put them on the floor. The last day we were there we had the greatest customer service and the sweetest young man that waited on us and the next morning checking out. The woman was incredibly pleasant to. Unfortunately, that wasn’t our whole stay, which would’ve been nice to have.
2023년 2월에 3박 숙박함

8/10 - 좋아요

Ryan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No desk clerk; room not ready
No desk clerk at check-in (approx 6pm); had to knock on a couple doors. Assigned room was not ready to receive guest (no linens on bed, trash in room, etc.). New room assignment was painless, however.
State of room upon check-in at 6:30pm
2023년 2월에 2박 숙박함
답변 제공: Emily 님, 2023년 2월 9일
Good Morning Ryan, thank you for taking the time to review your recent stay with us. I'm sorry to hear about the difficulties you experienced with checking-in but happy to hear our team was able to assist you in a timely matter. We look forward to welcoming you back again in the future.

2/10 - 너무 별로예요

Lemuel

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Krystle

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was the perfect little getaway for the weekend. And the prices for rooms was still reasonable!
답변 제공: Emily 님, 2023년 2월 9일
Hi Krystal, Thank you so much for the 5-Star Review! We are so glad to hear you enjoyed your stay and look forward to welcoming you back soon!

8/10 - 좋아요

David

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice staff at check in and out. Room was very nice and clean.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Dawn

2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Kennedy

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very relaxing, friendly and located close to family
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

Kevin

좋아요: 청결 상태
별로예요: 직원 및 서비스
Misleading information
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Barry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and the check in/out was easy.
2022년 9월에 1박 숙박함

4/10 - 별로예요

Carla

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Checking in was underwhelming. Only 1 person and he didn't explain anything about breakfast or amenities.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Andrew

2022년 8월에 4박 숙박함

8/10 - 좋아요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

8/10 - 좋아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함