Good afternoon,I would like to apologize for the challenges you faced while checking into your room. Rest assured that we will hold a meeting to remedy your concerns. We pride ourselves with top notch service and gauging your experience it is clear that we did not meet our own standards. Again we do sincerely apologize, and hope you give us another chance to provide you with a wonderful experience. We appreciate your feedback as it helps us to continue to grow and get better. Thank you,All the best,

Good afternoon,Thank you for the kind words. I will be sure to share your wonderful feedback to our staff. We look very forward to hosting you during your next stay with us. Thank you,