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모텔 6 브루클린 센터, 미네소타 - 미니애폴리스 여행 후기

2 out of 5

이용 후기

5.2
평점 10 - 훌륭해요. 1001개 이용 후기 중 134개" "
평점 8 - 좋아요. 1001개 이용 후기 중 147개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 191개" "
평점 4 - 별로예요. 1001개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 359개" "

5.4/10

청결 상태

5.8/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

10/10 - 훌륭해요

Sherri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here during a snowstorm. The place was clean and comfortable and I enjoyed a hot shower. When I left at 5:30 am, the sidewalks were cleared. I will stay here again.

6/10 - 괜찮아요

Chandra

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was small and old, but the bed was comfortable. The cable was crappy, with very limited channels, but the wifi was free and the staff friendly.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Rocio

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is dirty and the hallways all smell of marajuana. The cleaning staff were not friendly. The room was dirty and there were ants in many places
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 21일
Hi William, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 - 훌륭해요

Treyvond

좋아요: 직원 및 서비스
The young woman with glasses that helped me. Had just walked in but wasn’t being rude and helped me get checked in right away. Very nice and respectful
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 21일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 - 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Brand Experience Team 님, 2024년 2월 23일
Hi Ryan,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

Mark

2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 14일
Hi Mark, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 - 별로예요

Prince h

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Abdirizak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It so nice
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 23일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 - 너무 별로예요

KRYSTAL

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cost on reservation is not what I was charged, furthermore the room I was given had roaches. Thebfilthiest hotel I HAVE EVER STAYED AT
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 19일
Hi Krystal, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 - 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was dirty
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 12일
Hi Andrew, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was all good upon arrival.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 5일
Hi Steven,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, updated rooms.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Jennifer, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 - 좋아요

Victor

All good
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Victor,Thank you for positively rating your stay!!Maz K.#Team6

2/10 - 너무 별로예요

Tammy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was uncomfortable to sleep on. The hallways smelled like marijuana everyday. Only had one way in the building which was an inconvenience. No breakfast but donuts. No microwave no refrigerator so now way but downstairs to heat food no way to get ice but downstairs. This hotel is awful to stay in for an extended time.
답변 제공: Nancy Y. 님, 2023년 11월 21일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 - 괜찮아요

BiLL

2023년 11월에 1박 숙박함

4/10 - 별로예요

Lesa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Other room holders nosy, towels too small, water trickles in bathroom sink, lights arnt bright enough.
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 21일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 - 괜찮아요

James

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Shockingly incompetent
This stay started out ok. I booked a deluxe room with a fridge and microwave. When I checked in there was no microwave, so we made do with what we had. It was a pet friendly hotel which met our needs. There was a guest laundry on site but it was down for the entire duration of our stay (a little over 2 weeks).Initially extending our stay went smoothly, we paid in advance online, and did everything to make our stay easy on us and easy on the hotel. Partly through our last week the hotel "lost" our reservation which we discovered one night getting our room keys reprogrammed. Eventually we found out that the room had been scheduled for routine maintenance and had been placed out of service , even though our stay had been extended in that room. The manager told us we could stay in our room anyway, and maintenance would do their work after we checked out. The day after we left, I called to ensure our deposit would be released, as we had checked out the night before our reservation was up. The incompetent manager told me that we wouldn't be getting our $75 deposit back as there was "hair" on the blankets and the room had to be down for maintenance. I reminded her that the room was already scheduled for maintenance that had nothing to do with my stay and she told me she wasn't going to argue and hung up on me. She refused to provide a copy of the damage report with any pictures of "damage". I filed complaints with BBB and motel 6 corporate, but people should be aware of the scam.
2023년 10월에 4박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 21일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only thing that bothered me was my reservation was for a room with a fridge and microwave and only have fridge. So I will be buying my own
2023년 10월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 15일
Hi Cynthia, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the property because it was quiet and it was very clean cleaner than I expected to be and it was safe. I really enjoyed this stay
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 15일
Hi KarenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 - 좋아요

Lovell Miller

좋아요: 직원 및 서비스
Rude guest having conversation in the hallway at all hours of the night
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 15일
Hi Lovell,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 - 괜찮아요

Ibrahim

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is full of smoking someplace smelling it’s not good for the people smoking and if you come with your family hello
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Chris

2023년 10월에 3박 숙박함

8/10 - 좋아요

Rya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Naresh, the front office staff, was great! He took care of all my needs and was beyond friendly. Best experience with hotel staff I have ever had.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 8일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 - 훌륭해요

Cyndi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good night's sleep!
Good place to stay. My dogs are always welcome! That's the main reason for staying here. It was comfy. Nothing fancy but a good place to rest.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 8일
Hi Cyndi, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 - 좋아요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Quite and clean
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 8일
Hi Rodney, Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Kaur J.#Team6

2/10 - 너무 별로예요

Nicole

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty and noisy
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Nicole, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Jay

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not much to like other than the women at the front desk, who should get out of that place as fast as she can. She was awesome.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 25일
Hi Jay, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Terrance

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Dahlia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The scent in the corridor wasn't good
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 18일
Hi Dahlia, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Misty

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property didn’t seem safe. Was dirty. The room smelled like smoke terribly, we were supposed to have a non-smoking room.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 18일
Hi Misty, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Allondra

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, staff was great
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 18일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 - 너무 별로예요

Lauretta

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and friendly staff
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 18일
Hi Vanessa, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

4/10 - 별로예요

Dominique

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Cesar

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallways were extra dirty and smelly. It seems like theres alot of people living out of this facility.I wouldn't stay here for more than one night. I only stayed cause I had no choice.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 7일
Hi Cesar, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Andrew

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Dale

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 8박 숙박함

8/10 - 좋아요

Soma

2023년 9월에 5박 숙박함

8/10 - 좋아요

Justin

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Ashley 님, Oregon

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will not be staying here ever again. For starters our AC did not work and it was 80 degrees in our room the entire time. Then while using the restroom there was a cockroach crawling in the shower. It was very outdated and dirty. If I could give zero stars I would.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Ashley, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Jessica

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location is run down and ghetto. People hanging out loitering congregating in front of the office, which is very uninviting to guest's checking in not to mention very unprofessional of the staff to allow it this is not your home but your job. I checked in and not even an hour an a half later I went to let my dog go pee I went to my car to grab a few things saw a huge disgusting spit on my trunk that someone did. I figured it was the man who parked right next to me and had a crack window and had spit piles all around the ground where his truck was parked. He made no effort in hiding this and wanted me to see he'd done that. I called the police to report it. I was upset with the disrespect and hostile environment because at that point there were at least 20 people outside watching this mess and probably witnessed him spitting on my car but if course have no decency to tell me who did it. When I went to speak with the staff at the front to see the cameras.no one can until Monday and I was offered a refund as well. The police escorted me to my room to get my dog and thing's the man who spat on my car as well as 6 other's sat and mocked me with the front desk staff that I needed security because I was scared, well if I'm surrounded by ghetto indecent rude, immature, low vibrational low life's who behave hostile towards one person then yes maybe I do want a cop to escort me because I know who I'm dealing with.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 26일
Hi Jessica, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

8/10 - 좋아요

Lovell Miller

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
N/A
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 20일
Hi Lovell,Thank you for positivley rating your stay!Lilith#Team6

6/10 - 괜찮아요

Lovell Miller

좋아요: 직원 및 서비스
N/A
2023년 9월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 20일
Hi Lovell,Thank you for positively rating your stay!!Lilith#Team6

6/10 - 괜찮아요

Jenna

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The bed was a box spring and very uncomfortable. The room and hallways smelled very musty. But, the fact that we were only sleeping there, probably can’t beat the price. But, wouldn’t stay here again. Our bodies are still sore from the bed. Overall, good area and we did feel safe. Also, the motel had great customer service.
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Tianna

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When arriving into the hotel it smelled like weed and urine then when we arrived into the room it was filthy unswept and the beds were covered in lint and bugs so they moved us to another room where the toilet was falling apart and constantly running. This was such a disappointment and then they listed breakfast included but it was just a box of old doughnuts. This was the worst hotel stay i have ever had!
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

abdi

좋아요: 청결 상태
Clean
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 20일
Hi Abdi,Thank you for the perfect rating!!Lilith#Team6

4/10 - 별로예요

Vinod

별로예요: 직원 및 서비스
The price was on the cheap side but multiple issues came up. First, the TV was dark in the middle where the LCD light blew out. Never seen that before in my life. Second, someone stole my doordash which came when I was asleep. Third, there seemed to be several people who live on the property, which was odd. Fourth, and most annoying, they charged me twice for my stay. Possibly on accident, possibly a scam (when she ran my card the first time, she said she got an error and needed to run it again). If it’s a scam it’s a smart one because there’s no way I can argue it as it’s happening. Fifth, I did not get good cell reception and could not connect to Wi-Fi on my phone. Sixth, the vending machines are pricey though thankfully they work.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 13일
Hi Vinod, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6