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더 로열 소네스타 미니애폴리스 다운타운 여행 후기

4.5 out of 5
더 로열 소네스타 미니애폴리스 다운타운
35 S 7th St, Minneapolis, MN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1088개 이용 후기 중 667개" "
평점 8 - 좋아요. 1088개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 1088개 이용 후기 중 82개" "
평점 4 - 별로예요. 1088개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1088개 이용 후기 중 41개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Hyosun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 5박 숙박함
답변 제공: Dan 님, 2023년 2월 10일
Hello Hyosun, Thank you for staying at The Royal Sonesta Minneapolis. We greatly appreciate your 10 out of 10 rating.Look forward to seeing you back at the hotel soon.Best regards

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 17일
Hi Pamela, Thank you for taking time to provide feedback of your recent experience. Hope to be able to welcome you back in the near future. Best regards

8/10 - 좋아요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 16일
Hi Brandon,Thank you for your feedback and thank you for choosing to stay at the Royal Sonesta! Hope to see you soon.Best regards

10/10 - 훌륭해요

Dionne

연인과의 여행
Talia the front desk lady was super nice and gave us free drinks tickets.
2024년 4월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 15일
Hello Dionne, Thank you for your 5 out 5 rating of your recent experience. We always appreciate a shout out for our team members. Look forward to welcoming you back soon.Best regards

8/10 - 좋아요

Jessica Jolene

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 4월 14일
Hi Jessica, Thank you for taking time to provide feedback regarding you recent stay at the hotel. We hope to have the opportunity to welcome you back soon.Best regards

8/10 - 좋아요

daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very welcoming
2024년 4월에 2박 숙박함
답변 제공: Dan 님, 2024년 4월 11일
Hi Daniel, Thank you for your 4 of 5 rating! We are so glad you enjoyed your stay with us and appreciate the wonderful feedback!Best regards

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food, Bar
2024년 4월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 12일
Hi Randy, Thank you for providing feedback regarding your recent visit. We truly appreciate the 5 out of 5 rating. Hope to welcome you back soon.Cheers

6/10 - 괜찮아요

Carl 님, Broomfield

가족 여행
좋아요: 직원 및 서비스
It was ok, all the furniture in our room had nasty looking stains all over, very unappealing!!
2024년 4월에 2박 숙박함
답변 제공: The Royal Sonesta Team 님, 2024년 4월 10일
Dear Carl,I apologize that we dropped the ball with cleanliness on your recent stay with us. I can ensure you your feedback is appreciated. I will inform our Housekeeping Manager of this issue to prevent this from happening again in the future. Warm Regards,

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 4월에 1박 숙박함
답변 제공: Brittany 님, 2024년 4월 8일
Hi Jason, Thank you for your 10 of 10 rating! We are so glad you enjoyed your stay and hope to see you on your next trip to Minneapolis!

2/10 - 너무 별로예요

Mark

출장 여행
별로예요: 직원 및 서비스
Systems down. Had to wait forever to get in. Garbage. Front desk said they would bring me a key. Never did. Trapped in hotel room.
2024년 4월에 1박 숙박함
답변 제공: The Royal Sonesta Team 님, 2024년 4월 10일
Dear Mark,My sincerest apologies for the inconveniences you may have experienced during your stay with us. We will inform the Front Office to prevent this from happening in the future.

8/10 - 좋아요

Mike 님, Pinawa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Location is perfect for Twins and Vikings games; walkable or even a couple blocks to the Metro. Would recommend.
2024년 4월에 3박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 4월 8일
We are glad you stayed a the Royal Sonesta - Downtown Minneapolis, but we apologize for the inconveniences that have occurred during your stay. We hope to see you again in the near future. Thank you.

10/10 - 훌륭해요

Leslie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property for the price. Would absolutely stay again.
2024년 4월에 1박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 4월 8일
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient place to stay when attending an event in the theatre district. Staff 5 stars. Bed so comfortable, had not had a night without leg pain in months. Liked it so much looked for brand so I can look into purchase for home. We were on 10th floor so had a nice view and the floor/room itself was very quiet. But you will still hear outside siren noise being in a large city. The negative in this area is eating as most places don't open until 4 pm. And so many places have closed since our last visit 5 years ago.
2024년 4월에 1박 숙박함
답변 제공: Brittany 님, 2024년 4월 7일
Hi Debra, Thank you for your 5 of 5 rating and the wonderful feedback. We are so happy you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Mary E

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice boutique hotel. Staff was very friendly, facilities clean and modern.
2024년 4월에 1박 숙박함
답변 제공: The Royal Sonesta Team 님, 2024년 4월 7일
Dear Mary,Thank you for sharing your feedback about your recent stay with us, we sincerely appreciate it! We hope that you will come back to stay with again in the future. Warm Regards,

8/10 - 좋아요

Sierrah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, friendly staff, nice gym.
2024년 4월에 2박 숙박함
답변 제공: The Royal Sonesta Front Desk 님, 2024년 4월 4일
We are glad you stayed at Teh Royal Sonesta - Downtown Minneapolis but we apologize for the inconveniences that have occurred during your recent stay. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you.

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice, quiet, clean. We received a 15.00 gift voucher for being expedia members and had a lovely breakfast at Wodd and Paddle. Mohammed, the concierge was exceptional - so friendly and kind and thoughtful. He made us feel very well taken care of.
2024년 3월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 2일
Hi Martin, We are so glad that your stay was amazing and Wood & Paddle restaurant went great. Thank you for the shout out for Mohamed, we are so pleased having him representing the brand. Please come and stay at The Royal Sonesta Minneapolis again for a memorable stay. Best regards.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 4월 2일
Hello John,We are glad your stay was amazing at The Royal Sonesta Minneapolis. We look forward to having you stay with us in the near future. Thank you

8/10 - 좋아요

VERONICA

가족 여행
좋아요: 청결 상태
Average
2024년 3월에 4박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 4월 1일
We would like to Thank you for your upcoming stay at the hotel but we do apologize for the inconveniences that have occurred during your stay. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you

10/10 - 훌륭해요

Jade

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, rooms are spacious, close to tons of amenities.
2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 3월 29일
Hi Jade, We are so glad that your experience was wonderful. We greatly appreciate the 5 out of 5 review. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Best regards

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 1박 숙박함
답변 제공: The Royal Sonesta Front Desk 님, 2024년 3월 27일
We are glad your stay was amazing at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

4/10 - 별로예요

Jesus

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has a WiFi connection speed that could be compared to a third world country. Beyond slow. This caused the TV in the room to not work properly and disconnect from broadcasting every 15 min. The bathroom needs to have a vent as it gets really stuffy after taking a shower. Only 1 guy on the front desk was welcoming and clearly an expert in being accommodating.
2024년 3월에 2박 숙박함
답변 제공: The Royal Sonesta Front Desk 님, 2024년 3월 27일
We apologize for the inconveniences that have occurred during your recent stay and we do appreciate the feedback. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you.

8/10 - 좋아요

Michael Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Dan 님, 2024년 4월 12일
Hello Michael, Thank you for your feedback and thank you for choosing to stay at the Royal Sonesta! Hope to see you soon.Best regards

4/10 - 별로예요

Gregory

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dan 님, 2024년 4월 11일
Hello Gregory, We apologize for any inconveniences that have occurred during your recent stay and we do appreciate the feedback. In the event you would like to discuss in detail then, please reach out directly to the hotel and ask for the general manager.

10/10 - 훌륭해요

Matt

2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 4월 11일
Hi Matt, We are so glad that your experience was wonderful. We greatly appreciate the 5 out of 5 review. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Best regards

8/10 - 좋아요

Vincent A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 3월 21일
Hi Vincent,Thank you for staying at The Royal Sonesta. We truly appreciate the feedback and rating of 4 out of 5. Looking forward to the opportunity to welcome you back soon.Cheers

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of this hotel to the Target Center is very close. We also were able to walk to it via the inside skyway and so didn’t have to walk in the cold! The restaurant affiliated with the restaurant offered excellent food so we didn’t have to wander around looking for an alternative. We definitely would stay here again!
2024년 3월에 6박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 3월 19일
We are so glad that your stay was wonderful and memorable. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 - 훌륭해요

Misti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The restaurant was very good and fast. The location with the Skyway to the Target Center was great when the weather turned. Staff was wonderful
2024년 3월에 1박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 3월 19일
We are so glad that your stay was amazing and Wood & Paddle restaurant went great. Please come and stay at The Royal Sonesta- Downtown Minneapolis again for a memorable stay. Thank you.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: The Royal Sonesta Team 님, 2024년 4월 7일
Dear Michael,Thank you for your feedback and Thank You for choosing to stay at the Royal Sonesta!

2/10 - 너무 별로예요

Tanner

2024년 3월에 3박 숙박함
답변 제공: The Royal Sonesta Team 님, 2024년 4월 7일
Dear Tanner,We sincerely apologize that we failed to meet your expectations during your stay with us.

10/10 - 훌륭해요

Marcee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 3월 18일
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We greatly appreciate the 5 out of 5 review. We look forward to having you stay with us in the near future. Thank you.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 3월 16일
Hi Randy, Thank you for provide us with feedback on your recent experience. We appreciate the 5 out of 5 rating. Look forward to welcoming you back soon!Best regards

10/10 - 훌륭해요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean comfy and staff was friendly and attentive. Food was delicious
2024년 3월에 2박 숙박함
답변 제공: Dan 님, 2024년 3월 15일
Hi Jennifer, Thank you for providing feedback and a 5 out of 5 rating. We do appreciate the comments.best regards

8/10 - 좋아요

Kristine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location to shows/dining. Friendly staff. Clean and comfortable accommodations. Upgraded to premium room, was told its quieter. Could hear the room next door, so not that quiet.
2024년 3월에 1박 숙박함
답변 제공: Dan 님, 2024년 3월 14일
Hi Kristine,Thank you for taking the time to provide this wonderful review and 5 bubble rating or your experience! Please to hear that Front Desk and Wood + Paddle made your stay positively memorable. We are so fortunate to have all of these fabulous team members.Hope to have the opportunity to welcome you back soon.Best regards

6/10 - 괜찮아요

Megan

가족 여행
좋아요: 직원 및 서비스
The check in staff was very friendly! The room had so many stains on carpet and furniture. The business class King Suite claims to sleep 3 but there was one bed and and couch that did not convert to a sleeper sofa and there wasn’t extra bedding to even try to use the couch as a place to sleep. No windows to the outside, just an uninspiring courtyard area.
2024년 3월에 1박 숙박함
답변 제공: Dan 님, 2024년 3월 14일
Hi Megan, We truly appreciate your feedback regarding your recent stay. Hope to have the opportunity to welcome you back on your next visit to Minneapolis.Best regards

10/10 - 훌륭해요

Elaine

2024년 3월에 3박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 4월 1일
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We greatly appreciate the 5 out of 5 rating. We look forward to having you stay with us in the near future. Thank you.

8/10 - 좋아요

Kathleen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient :)
2024년 2월에 1박 숙박함
답변 제공: Dan 님, 2024년 3월 14일
Thank you for taking the time to provide this wonderful review Hope to have the opportunity to welcome you back soon.Best regards

6/10 - 괜찮아요

Jay J

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 3월 18일
Thank you for staying at The Royal Sonesta - Downtown Minneapolis, we are sorry for the inconveniences that have occurred during your stay. We would love to have you come back to the hotel and we can provide you with room upgrade.

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dan 님, 2024년 3월 16일
Hello Robert, Thank you for staying with us and providing feedback on your experience. Please join us for another visit in the near future.Best regards

8/10 - 좋아요

Lon A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were great- good bar and restaurant- located on skyway.
2024년 3월에 2박 숙박함
답변 제공: The Royal Sonesta Front Desk 님, 2024년 3월 11일
We Thank you for your feedback, we do apologize for the inconveniences that have occurred during your stay. We hope to have you come back to the hotel and we provide you with a room upgrade. Thank you.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 3월 26일
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We appreciate the 5 out of 5 review. We look forward to having you stay with us in the near future. Thank you.

10/10 - 훌륭해요

Coral

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I relly loved everything about my stay, the hotel is super nice, rooms are great, we had a great view, and the hotel restaurant was even awesome too. We ate there for breakfast and it was excellent. The only thing I would say somewhat of a complaint would be the front desk person was kind of rude from the beginning. We were there 1 hr early before technical check in time, because we were on a beer tour that picked up and dropped off at that hotel. The tour got done at 3 and I figured we could just try to check in then. There was another couple checking in too with someone else. My person kept saying we were checking in early, and then proceeded to say more than once, don't people know the check in time is 4? I kept feeling like I had to say sorry for being there 1 hr early. Pretty bad customer service in my opinion. EVERYTHING else was nothing short of amazing. Loved the location, super convenient and walkable. Would stay again!
2024년 2월에 1박 숙박함
답변 제공: Dan 님, 2024년 3월 5일
Hello Coral, Thank you for taking time to provide feedback regarding your recent stay. We are appreciative of your 5 out of 5 rating. Hope to have the opportunity to welcome you back soon.Best regards

10/10 - 훌륭해요

Breana

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The Royal Sonesta - Front Desk 님, 2024년 3월 24일
We are so glad that your stay was wonderful. We greatly appreciate the 5 out of 5 review. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

8/10 - 좋아요

Helen Kahalanani 님, Riverside

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Dan 님, 2024년 3월 28일
Hello Helen, Thank you for staying at The Royal and providing feedback on your experience. Hope to have the opportunity to welcome you back soon.Best regards

6/10 - 괜찮아요

Garrett

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The rooms were decorated nicely
2024년 2월에 1박 숙박함
답변 제공: Dan 님, 2024년 3월 1일
Hi Garrett, Thank you for taking time to provide feedback on your recent stay with us. We hope to have the opportunity to welcome you back in the near future.Best regards

6/10 - 괜찮아요

Hoang Oanh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For some reason the carpet in my room was wet when I checked in. Plus the pillows were very small, which is strange as the bed was very large. I also ran a bath and the water kept draining by itself even though I’d plugged the drain.
2024년 2월에 4박 숙박함
답변 제공: Dan 님, 2024년 3월 1일
Hi Hoang,Thank you for taking time to provide feedback on your recent stay with us. We hope to have the opportunity to welcome you back in the near future.Best regards

10/10 - 훌륭해요

Brandon

2024년 2월에 2박 숙박함
답변 제공: Dan 님, 2024년 3월 21일
Hello Brandon,We truly appreciate the 5 out of 5 rating on your recent experience at The Royal. Hope to have the opportunity to welcome you back soon!Best regards

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Clean and safe
2024년 2월에 2박 숙박함
답변 제공: Dan 님, 2024년 2월 23일
Hello Melissa, Thank you for your 5 out of 5 rating on the recent experience at The Royal. We hope to see you very soon on the next adventure to Minneapolis.Best regards

8/10 - 좋아요

Naomi

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was nice and convenient to get to many things downtown especially target center without having to walk outside in the winter
2024년 2월에 2박 숙박함
답변 제공: Dan 님, 2024년 2월 19일
Hello Naomi, We appreciate you taking the time to provide feedback regarding your recent experience at The Royal. Yes, we are in a great location to many of the venues in downtown. Looking forward to welcoming you back in the near future.Cheers

10/10 - 훌륭해요

summer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique and modern
2024년 2월에 2박 숙박함
답변 제공: Anita Anunciacion 님, 2024년 2월 19일
Thank you so much for the great feedback.

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with amenities to match. Guest services staff was wonderful and Wooden paddle restaurant / bar is nice place for a beverage and we had great breakfast there as well
2024년 2월에 2박 숙박함
답변 제공: Anita Anunciacion 님, 2024년 2월 19일
Thank you so much for your feedback.I will share your comments to the entire staff in Wooden Paddle and Front Desk.