외관

레지던스 인 바이 메리어트 블루밍턴 바이 몰 오브 아메리카 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 957개 이용 후기 중 556개" "
평점 8 - 좋아요. 957개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 957개 이용 후기 중 70개" "
평점 4 - 별로예요. 957개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 957개 이용 후기 중 17개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

지니맘

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 방문할 예정입니다.
부엌을 사용할 수 있고 비교적 아늑합니다 twin bwd 가 있었으면 좋겠습니다 이동 시설이 편리합니다.

8/10 - 좋아요

Penny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Roger 님, Rockford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to come back
2024년 3월에 2박 숙박함
답변 제공: Kristen 님, 2024년 4월 7일
Thank you for staying at the Residence Inn. We hope you come back and see us again.

8/10 - 좋아요

Marricea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was fine. The staff was nice. The room was nice. I liked the shuttle service to and from the mall. The room we were in had some unsightly water damage stains and the desk lamp didn’t work. Also, the plumbing for the toilets need to be checked out. They made the loudest noise each time they were flushed (and I say ‘they’ because you could hear other toilets from other rooms whenever they flushed). Also, keep in mind this facility is pet friendly. We had to endure a barking dog right next door, for about an hour before the owner returned.
2024년 3월에 2박 숙박함
답변 제공: Kristen 님, 2024년 4월 3일
Thank you for staying at the Residence Inn we are glad you enjoyed your stay and appreciate your feedback. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함
답변 제공: Kristen 님, 2024년 4월 3일
Thank you for staying at the Residence Inn we are glad you enjoyed your stay and appreciate your feedback. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Khadisha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again. The staff is so friendly and welcoming the rooms are clean and spacious. I enjoyed my stay.
2024년 3월에 1박 숙박함
답변 제공: Kristen 님, 2024년 4월 3일
Thank you for staying at the Residence Inn we are glad you enjoyed your stay and appreciate your feedback. We look forward to seeing you again in the future.

8/10 - 좋아요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for family !
2024년 3월에 2박 숙박함
답변 제공: Erne Joyner 님, 2024년 3월 26일
Thank You so much for your kind words. Please come back and see us again.

10/10 - 훌륭해요

Nabeil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location Great professional customer service
2024년 2월에 28박 숙박함
답변 제공: Erne Joyner 님, 2024년 3월 26일
Thank You for your kind words!

10/10 - 훌륭해요

Amily

2024년 3월에 1박 숙박함
답변 제공: Kristen 님, 2024년 4월 15일
Thank you for staying at the Residence Inn. We are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 - 훌륭해요

rogelio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Kristen 님, 2024년 3월 25일
Thank you for staying at the Residence Inn. We are glad you enjoyed your stay with us.

10/10 - 훌륭해요

Scott 님, Midwest City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our "go to" place when we visit family in Saint Paul. Easy to set up "housekeeping," have sleepovers with grandkids, and just getting around the Cities. Staff is always very helpful and the complimentary breakfast is among the best.
2024년 3월에 4박 숙박함
답변 제공: Erne Joyner 님, 2024년 3월 19일
Thank You for your kind words. Please come see us when you are back in town.

10/10 - 훌륭해요

Jake

좋아요: 청결 상태
Excellent
2024년 3월에 1박 숙박함
답변 제공: Erne Joyner 님, 2024년 3월 19일
Thank you so much for your feedback . Come back and see us when you are in Minneapolis.

10/10 - 훌륭해요

Philip

연인과의 여행
Excellent early check in with Oscar. He even provided a snack for our early shuttle to the airport!
2024년 3월에 1박 숙박함
답변 제공: Erne Joyner 님, 2024년 3월 19일
Thank you so much for your feed back. I will share your kind words with Oscar.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Erne Joyner 님, 2024년 3월 19일
Thank you so much for your feedback it is greatly appreciated. Please come back and see us when you are back in the Twin Cities area.

10/10 - 훌륭해요

Kayla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it there and I’d go back any time I’m in Minneapolis again.
2024년 3월에 1박 숙박함
답변 제공: Kristen 님, 2024년 3월 25일
Thank you for staying at the Residence Inn. We are glad you enjoyed your stay with us.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was very clean and rooms were spacious. The pool was nice although we were disappointed that it was advertised to have hot tub and did not have one. The gym was clean with nice equipment. Breakfast was hot with options for everyone. Transportation to the mall was spot on time. Will definitely revisit this property.
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 22일
Jennifer, thank you for taking the time to leave this review! I'm glad to see you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very pleasant. Even when we had an issue with the cable we were given a new room. I would book with this location again.
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 22일
Hi Daniel, I'm so glad to hear that our team took such good care of you when you experienced this issue. We definitely look forward to having you back in the future.

10/10 - 훌륭해요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 22일
Hi Steve, thank you for taking the time to rate your stay. We hope to see you again soon!

8/10 - 좋아요

Cynthia

2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 7일
Hi Cynthia, I'm glad to see you enjoyed your stay. We hope you will choose to stay with us again when your travel brings you to the Bloomington area.

10/10 - 훌륭해요

rogelio

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 7일
Good Afternoon Rogelio, I'm glad to see you are enjoying your stay! Please reach out if there is anything we can assist you with.

10/10 - 훌륭해요

Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy limpio personas amables las habitaciones excelentes 👌
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 30일
Frances, ¡me alegra mucho que hayas disfrutado de tu estancia! Muchas gracias por tomarse el tiempo de dejarnos una reseña. ¡Esperamos verte nuevamente en el futuro

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The breakfast buffet was excellent. Great variety. Close to Great Wolf Lodge and Mall of America. Our room was clean. We had a small kitchen area which came in handy with heating up left overs for the kids.
2024년 1월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 28일
Hi Jackie, I'm so glad you enjoyed your stay so much! I have to agree, a room with a kitchen in it is undeniably awesome!

10/10 - 훌륭해요

Rickey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 11일
Hi Rickey, I'm so glad you enjoyed your stay! We hope to see you back in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 7일
Anonymous, thank you for rating your stay. I'm glad to see things went pretty well.

10/10 - 훌륭해요

Adie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room nice and clean
Very nice hotel nice clean room. We enjoyed the continental breakfast we had waffles sausage eggs it was a great stay.
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 28일
Adie, thank you for the review! I'm glad to see you enjoyed our breakfast selection. We like to think we have some pretty good options. We hope to see you again soon!

10/10 - 훌륭해요

NANTHADJIO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything about it but
2023년 12월에 4박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 28일
Nanthadjio, thank you for the review. We greatly appreciate it!

10/10 - 훌륭해요

Izell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEST STAY EVER
BEST EXPERIENCE I’VE HAD FROM CALLING TO BOOK ALL THE WAY UNTIL CHECKOUT! Every staff member there is awesome.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 21일
Izell, I am so glad to hear you had such an awesome experience. That is what we aim to provide every guest that chooses our hotel!

10/10 - 훌륭해요

Kinkar Prasad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 28일
Kinkar Prasad, thank you for the rating, we appreciate it!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 19일
Hi Linda, thanks for taking the time to leave us a review. We're so happy that you enjoyed your stay with us! Happy Holidays!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 19일
Hi Lisa, thank you so much for the review! I am so glad to see you enjoyed your stay with us. Happy Holidays!

8/10 - 좋아요

Denise

2023년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 21일
Thank you for taking the time to rate your stay, Denise!

8/10 - 좋아요

Christelyn

좋아요: 직원 및 서비스
Nice lic
2023년 10월에 6박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 5일
Hi Christelyn, Thank you so much for the review! I'm so glad to see you enjoyed your stay.

4/10 - 별로예요

Robert

2023년 11월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 19일
Hi Robert, I am so sorry to hear you weren't completely satisfied with your stay. We hope to have the opportunity to have you stay again and provide a better experience for you.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was a lot of dust in the higher parts of the room. Above the doors, the vents... My bed was really tall & hard to climb in. My couch & chair were so low to the ground. I am old with bad knees. I loved my stay, just nit picking.
2023년 10월에 2박 숙박함
답변 제공: Kristen 님, 2023년 10월 29일
Thank you for staying at the Residence Inn. We appreciate your feedback. I will be sharing this with the staff to make sure these issues are resolved. We hope to see you again in the future.

10/10 - 훌륭해요

Paula

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms, equipped with full size fridge and all kitchenware.. DELICIOUS breakfast and friendly staff.
2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 11일
Paula, I am so glad to see you enjoyed the amenities and service we provide to our guests. We strive to always provide the best customer service experience we can for our guests. We really appreciate your feedback.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Room was ok, as soon as you walked in overpowering smell of some type of animal urine. Went straight to Walmart for air freshener and plug-ins. Looked down big piece of candy stuck to carpet. And last but not least, back of washroom door filthy with dirt. Please make sure the people who are cleaning the rooms are actually cleaning especially with all the money you spend.
2023년 10월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 11일
Dear Anonymous, I am not only sorry to hear this was your experience, but also horrified. Our housekeeping team should absolutely be following our procedure for room cleaning following the stay of a guest with pets. There is simply no excuse for an issue like this to go unnoticed and/or unresolved. We will definitely use this feedback as a training opportunity with our team. I have looked up your stay and will be processing a credit towards the stay on the card provided on the reservation. I do apologize that you had to go to those lengths to try and resolve the issue during your stay. That was definitely not your responsibility. Should you choose to stay with us again, I hope it is a better reflection of the service and stay we like to provide to our guests.

8/10 - 좋아요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 11일
Thank you for the review, Jeremy! I hope we are able to provide a 10 out of 10 stay for you next time.

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff were super helpful!
2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 11일
Thank you for the review, Nicole! I'm so glad to hear Oscar provided a great check-in for you. We hope to see you again in the future.

10/10 - 훌륭해요

Laurell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Kristen 님, 2023년 10월 29일
Thank you for staying at the Residence Inn Bloomington. We are glad you enjoyed your stay and hope to see you again in the future.

4/10 - 별로예요

Kevin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was very dirty. Carpets filthy air vents filthy. Unfriendly night desk person. The staff otherwise were every friendly and accommodating. Breakfast are and tables dirty and unkept. I stay in hotels often. This Marriot Was Bad. What's going on with Marriott it's the second one this week that we have stayed at that was substandard.
2023년 9월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 27일
Kevin, I am so sorry to hear you did not enjoy your stay with us. I do apologize that these were the conditions you experienced. I have my maintenance team looking at the room right now to see what needs to be done to improve the room and bring it up to our standard. Thank you so much for brining this to my attention.

10/10 - 훌륭해요

Cliff 님, Sioux Falls

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2023년 9월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 25일
Thank you for the review, Cliff! We will see you next time!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean room and friendly staff. The property is older but rooms were clean . The restaurant was nice to have close .
2023년 9월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 22일
Thank you so much for the review! I am so glad you've enjoyed your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MINNESOTA NICE-AMAZING STAFF!!
Absolutely AMAZING staff on every level. So polite and kind. Every single employee we encountered was so accommodating and kind. Would stay there every weekend if I could! Management needs to be commended on assembling and motivating such a great team.
2023년 9월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 18일
Thank you so much for the awesome feedback, Robert! We really appreciate it. It is always nice to hear when we are doing things right. We hope to see your crew back again in the future. Take care.

8/10 - 좋아요

Ann

2023년 9월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 11일
Thank you for the review, Ann!

10/10 - 훌륭해요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Suites need new carpet, everything elso was great. Staff was very efficient and pleasant.
2023년 9월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 14일
Tom, Thanks so much for the review. We hope to see you all back in the future.

10/10 - 훌륭해요

Rohit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 8박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 18일
Thank you so much for the review, Rohit! We greatly appreciate it.

10/10 - 훌륭해요

Delphine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved it
Breakfast very good and the staff there were always smiling. Loved the pool. Room was a good size for us. Will now always stay there when we come to St. Paul to see our son.
2023년 8월에 6박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 3일
Hi Delphine! I am so glad to see you loved your stay with us. We definitely look forward to seeing you again in the future!

6/10 - 괜찮아요

STEPHANIE

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We stayed here for one night because we landed late and had a long drive ahead of us. The staff was great during every interaction and the free breakfast was surprisingly good. However, our room reeked of stale cigarette smoke and was bordering on dingy. The bathroom smelled bad like a moldy shower curtain/pee and I felt gross having to sleep in the bed given that nothing seemed clean enough. There’s a lot of hotels that might be worth staying at before considering this one.
2023년 8월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 9월 3일
Stephanie, I am so sorry to see that your stay was less than perfect. This is definitely not the experience we like our guests to have. I will have my housekeeping and maintenance team take a look at the room you stayed in, to ensure the issue has been resolved. I am glad to see you enjoyed the other elements of your stay.

10/10 - 훌륭해요

Vickie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better than some but needs more
Place was pretty good, i guess my only real issue was the musty smell in the room, not sure what it was or possibility someone had smoked in there or carpets needed cleaning. I had a can of Lysol in my car and sprayed it well to give fresh smell. Breakfast was good
2023년 8월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 8월 30일
Vickie, I'm so sorry to see your stay was less than perfect. I do appreciate you bringing this issue to our attention, so we may have our Maintenance team take a look at that room. I'm glad to hear you enjoyed the other aspects of our stay anyways. We do hope to see you again in the future, should your travels bring you back to the Bloomington area.

6/10 - 괜찮아요

Trevor

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was close to the Mall of America, IKEA, and the MSP Airport. The staff were friendly, helpful, and welcoming. The building is aging, and not so gracefully in areas. The humidity in our room was waaaay high, and it smelled musty. The breakfast area was nice, and the breakfast was extensive and fresh! The pool was a nice temperature, but there is no longer a hot tub.
2023년 8월에 6박 숙박함
답변 제공: Front Office Manager 님, 2023년 8월 24일
Hi Trevor, Thank you so much for brining this to my attention when you came to check out. I did have our Chief Engineer look in to the issues you had mentioned, so we can ensure the issues do not persist. We do hope a renovation is in our future, so we have a more updated product to offer our guests. I do hope you will chose to stay with us after that point, if your travels bring you to the Bloomington area again. Take care.