외관

스테이브리지 스위트 MPLS-메이플 그로브/아버 레이크스, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 420개 이용 후기 중 237개" "
평점 8 - 좋아요. 420개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 420개 이용 후기 중 32개" "
평점 4 - 별로예요. 420개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 420개 이용 후기 중 11개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Mickel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Staff was super nice!
2024년 3월에 2박 숙박함

8/10 - 좋아요

Tammi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice and clean and exceeded our expectations in room size, breakfast, quality of staff. We had a very positive experience.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay will be back!!
2024년 3월에 2박 숙박함
답변 제공: Desiree 님, 2024년 3월 22일
Thank you for the kind review, Rebecca. We're happy to hear that you enjoyed your stay with us, and look forward to welcoming you back in the future.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast. Would have liked the bathroom fan to be separate from the bathroom light to not wake others at night. But good otherwise!
2024년 3월에 2박 숙박함
답변 제공: Desiree 님, 2024년 3월 19일
Thank you for the kind review, Jennifer. We're happy to hear that you enjoyed your stay with us, and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Emily 님, 2024년 3월 5일
Thank you for the kind review, Angelica. We're happy to hear that you enjoyed your stay with us, and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Darius

좋아요: 청결 상태, 직원 및 서비스
The rooms are very spacious
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 20일
Thank you for your glowing review! We're delighted to hear that you found our rooms spacious and comfortable. It's our pleasure to provide a luxurious experience for our guests, and we hope to welcome you back soon for another unforgettable stay.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
M
2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 19일
Thanks for the awesome review, Christine! We appreciate the recognition, and look forward to welcoming you back again soon!

8/10 - 좋아요

Delite

2024년 1월에 1박 숙박함
답변 제공: Desiree 님, 2024년 3월 22일
Thank you so much for your feedback!

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, clean, well maintained, hotel. Amazing staff, great breakfast, clean pool area, very clean heated pool and whirlpool. The only negative would be the lack of signs telling you where everything is located.
2024년 1월에 2박 숙박함
답변 제공: Desiree 님, 2024년 1월 23일
Thank you the feedback and for staying with us. We hope to see you again soon.

2/10 - 너무 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is under construction. They never communicated or notified us. They said it's only the entry area but it's in other areas throughout the hotel. The construction mess is also throughout the hotel.
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 30일
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the ongoing construction at our property. We understand the importance of communication, and we regret that we fell short in notifying you about the extent of the construction work.Please be assured that we take your concerns seriously, and we are actively working to address the construction mess throughout the hotel. We appreciate your patience and understanding during this time of improvement.If there's anything specific you would like us to address or if you have further feedback, please feel free to contact our guest services team directly. We value your input and hope to have the opportunity to welcome you back in the future for a more positive experience.

6/10 - 괜찮아요

jeffrey

연인과의 여행
좋아요: 직원 및 서비스
When I booked the place , I had no idea that they were redoing the whole place . This place is like a maze , it’s so hard and so confusing to find your room the elevator , The pool , the way out . The lobby, I’ve never seen such a place so misconfigued in my life . The rooms are nice , The kitchen area is nice , This place would be better made into permenate places to stay, For just a night or two , it’s to much work to find your room , or anything else like I said . It was also very high priced I felt
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 28일
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the ongoing renovations and any confusion you encountered during your stay. We appreciate your positive remarks about the rooms and kitchen area.Your feedback on the layout and pricing is valuable, and we will use it to make necessary improvements. We regret any frustration caused and hope you'll consider giving us another chance in the future.Best regards,Emily

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 직원 및 서비스
It was unfortunate that Expedia wasnt able to share that the hotel was getting a remodel. Made access to the pool/hot tub a little concerning. We also had 5 in our room so we planned on using the pull out bed, but linens for the bed were limited. It was late so we didnt go ask, but one of the guests was very uncomfortable all night. We also had to ask for more towels as only 3 wete stocked for 5 visitors.
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 28일
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We regret that Expedia did not communicate the ongoing remodel, impacting your access to the pool/hot tub. We apologize for the oversight with the pull-out bed linens and limited towels. Your comments are valuable, and we'll address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for an improved stay.

10/10 - 훌륭해요

jessica

2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 28일
We appreciate your positive review! It's wonderful to know that you enjoyed your time at our hotel.

2/10 - 너무 별로예요

James

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The construction was so intrusive, no room that is impacted the way we were should be open. The noise and physical vibrations from the construction in the room directly above us was violating.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Sandra

2023년 8월에 2박 숙박함

4/10 - 별로예요

Brandy

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

RANDY L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we checked in we asked not to be on the freeway side, but that’s where we were put. The air conditioner was in the bedroom side and was extremely noisy. I asked to be moved at 12:30am which they then put us on an inside room. There was no safe so I had to carry my jewelry with me. There was an atrium outside the rooms. 10 pm is quiet time and for the most part was fine. One evening there was loud rap music which quit at 10, but there were people playing basketball til 10:30 and at 8 in the morning. The breakfast was nice and the attendant was very good. The laundry room was also very nice. There was remodeling going on so there was some noise but not obnoxious.
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Luis

2023년 6월에 2박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They need ice machines. The few little cubes from fridge ice maker are a joke.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Maimee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Hayley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was very nice. Staff was accomodating.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 2박 숙박함

4/10 - 별로예요

Nancy

반려동물 동반 여행
좋아요: 숙박 시설 상태 및 시설
Hard to find off Elm Creek Blvd Very expensive room rate Dog friendly but not advised of fees in advance
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

JEFFREY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

James 님, Corcoran

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The suite we were in needed a lot of updating/ maintenance. There was a bad smell in the room and the upholstery on the couch and chair were so dirty (and worn) that I placed towels on them before sitting on them! Bed was not comfortable. Shower had opening around the water knob. We asked to not be placed next to the construction going on, but we were placed right next to where they were working - loud music and power tools all day. The room was too expensive for what we got!
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Michael 님, Maple Grove

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Being Remodeled.... Loud construstion workers. The building is in poor shape. Floor lamp did not work, TV remote didn't work, light over the stove didn't work and desk chair was in terrible shape.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Janis

2023년 3월에 1박 숙박함

8/10 - 좋아요

LuAnn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the large size of the room. The pool area was very nice and well maintained. The breakfast was also very good.
2023년 2월에 2박 숙박함

4/10 - 별로예요

Alyshia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We enjoyed the location of the property and appreciated the fact the room had separate bedroom, along with kitchen and living room.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms.

10/10 - 훌륭해요

Suzanne

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

JEFFREY

2022년 11월에 3박 숙박함

8/10 - 좋아요

de Dios

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food so good and staff very accommodating. Need update with their bath area and sofa beds needs changing as well. The place is good for family accomadation and easy access to any amenities, groceries and shopping.
2022년 11월에 2박 숙박함
답변 제공: Jay 님, 2022년 12월 3일
Thank you for taking the time share your experience at the hotel, we always love to hear about our guests making good use of the excellent area around us! Hope to see you again on your next trip to Arbor Lakes in Maple Grove!

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility is very clean and the room felt like home. I always feel comfortable staying at this location!! Great restaurants and shopping options near by. Staff has always been very friendly. I will be returning!!
답변 제공: Jay 님, 2022년 11월 9일
Thank you for your kind comments about our hotel and area! We appreciate you again for taking the time to express the positives of what's around here with others, there is most definitely plenty to see- We hope to see you again soon!

6/10 - 괜찮아요

WILLIAM 님, Minneapolis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
厕所洗手池水龙头噪音严重,暖气不热
2022년 10월에 1박 숙박함
답변 제공: Jay 님, 2022년 11월 9일
I apologize for the inconveniences, we always strive to deliver excellent service to our guests, so I've made note to coordinate with our maintenance guy to address that in your room. If you have any future issues at any hotel, please feel free to communicate with the front desk immediately so we have an opportunity to address issues while you are still here so you can more thoroughly enjoy your stay! Thank you for being a guest with us and we 'd love the opportunity to host you again in the future!

10/10 - 훌륭해요

Daryl

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Sergey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good place to stay. The atmosphere and design of the hotel is very conducive to relaxation. I recommend.
2022년 9월에 2박 숙박함
답변 제공: Jay 님, 2022년 9월 24일
Thank you so much for your kind words! We are always happy to know you had a great experience here and we hope to catch you on your next trip to the area!

8/10 - 좋아요

Jean

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
grest breakfast, big room
2022년 8월에 2박 숙박함
답변 제공: Jay 님, 2022년 9월 24일
Thank you for the review and feedback on our breakfast. Our breakfast staff works hard to keep it great for our guests! We hope to see you again on future travels to Arbor Lakes in Maple Grove!

2/10 - 너무 별로예요

kristin

연인과의 여행
별로예요: 직원 및 서비스
Watch the female over night staff.one took it upon herself to look up my phone number from my reservation thinking it was my fiance and she texted him causing unnecessary drama and ruined my vacation. I left early was still charged for the night I didn't stay and no action was taken by the hotel for what their employee did.
2022년 8월에 3박 숙박함

6/10 - 괜찮아요

Jerry

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location and facility was nice. However, there should be a noise control or time limit for people to party out in the courtyard. Noisy until 3:30 AM and staff did not limit the noise.
2022년 8월에 2박 숙박함
답변 제공: Moabe Danilo - AGM 님, 2022년 8월 13일
Hello Jerry. I sincere apologize for the noise experienced during your stay. We've got you message the day of and we spoke to the team to better address any noise after 10pm when the quite time start. Hope you give as a chance to redeem ourselves and come back to stay with us again

10/10 - 훌륭해요

Asheki

2022년 7월에 3박 숙박함

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great service
2022년 7월에 5박 숙박함
답변 제공: Moabe Danilo - AGM 님, 2022년 7월 14일
Hello Emily, Thank you for taking the time to review us. Have a great week

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Access difficult for first time visitor. Confusing.
2022년 7월에 1박 숙박함
답변 제공: Moabe Danilo - AGM 님, 2022년 7월 6일
Hello John, Apologies for the confusing location. Hope next time you come to stay with us will be easier. Have a great week.

10/10 - 훌륭해요

Douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff are amazing!
Staff are amazing! They could not have been more helpful and caring. The manager, Danillo helped save our reservation when our flight was cancelled. Everyone else displayed the same work ethic of service. The room was comfortable and spacious, nice bed, good towels (the importance of good hotel towels are underestimated), nice kitchen in the room. The breakfast is above average for US hotel buffets. We will stay again next year.
2022년 6월에 9박 숙박함
답변 제공: Moabe Danilo - AGM 님, 2022년 7월 1일
Hello Douglas! Thank you for taking the time to review us! I am very glad that your stay was excellent and I could help you guys in some ways. All the staff appreciate your kind words about our facility and our amenities. Hope to see you guys again soon when you come back to USA. Have a wonderful weekend!!!!!

4/10 - 별로예요

Dawn

2022년 6월에 2박 숙박함
답변 제공: Moabe Danilo - AGM 님, 2022년 6월 17일
Thank you for your feedback

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 5월에 3박 숙박함