필로우탑 침대, 객실 내 금고, 다리미/다리미판, 무료 유아용 침대

메리어트 미네아폴리스 사우스웨스트 여행 후기

3.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 780개 이용 후기 중 441개" "
평점 8 - 좋아요. 780개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 780개 이용 후기 중 70개" "
평점 4 - 별로예요. 780개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 780개 이용 후기 중 16개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Nedim

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Thank you for the wonderful rating and for choosing us for your stay location. We look forward to making the next experience a 5 star memory!

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Thank you for the perfect rating, it is great to see when we meet all the expectations of our valued customers.

10/10 - 훌륭해요

Lara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jane who checked us in at the front desk was very helpful and friendly. Eric, the shuttle driver, took us to and picked us up from dinner. He was very friendly and knowledgeable about the area and provided us with several great recommendations. Our suite was well-appointed and clean and the soaking tub and walk-in shower were a big plus and the promised view did not disappoint. We were happy to have a quiet floor and end room. I booked this room to also have the club access and enjoyed the spacious and quiet club with snacks.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Thank you for sharing this valued feedback and it is great to see we met all your expectations. I will certainly share your comments with Jane as she will be excited to see her service made a difference in your stay. We look forward to having you back when the need should arise down the line.

10/10 - 훌륭해요

Iesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Thank you for taking the time to rate our property and it is great to see that we hit the perfect mark. We appreciate the opportunity of hosting you and look forward to seeing you again down the line when the need should arise.

10/10 - 훌륭해요

Javier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Place!
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Thank you for the perfect rating and great feedback. It is comforting to see we met all your expectations. We look forward to future opportunities to create even better memories.

8/10 - 좋아요

Latayveya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I'd stay again!
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 5일
Thank you for the wonderful review, we look forward to welcoming you back when the need should arise.

10/10 - 훌륭해요

Maria

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nathan was friendly and respectful
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 29일
Thank you for the perfect rating, it is great to see when we deliver on all the Marriott core principles. Nathan will be excited to see his service made a difference in your stay experience. We look forward to hosting you again when the need should arise.

6/10 - 괜찮아요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Thank you for sharing your rating with us and I am sorry to see we missed the overall perfect marks. We do look forward to providing you an exceptional experience next time. thank you for your patience and understanding in the interim.

10/10 - 훌륭해요

John 님, Schertz

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Thank you for the perfect rating, it is great to see when our customers leave fully satisfied. We look forward to future opportunities to exceed expectations.

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean property and very friendly staff
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 29일
Thank you for the wonderful rating and feedback. I am pleased to see you found the property clean and staff friendly. Two things we take great pride in delivering daily. We look forward to having you back whenever the need should arise. Thank you for the opportunity.

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Thank you for your perfect rating, it is great to see we met all your expectations. We look forward to hosting you again when the need should arise.

10/10 - 훌륭해요

Meghan

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Thank you for the outstanding rating, we appreciate the opportunity of hosting you while in town and it is comforting to see we met all expectations.

6/10 - 괜찮아요

Muminah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great minus a problem with the heater
Overall stay was great, staff was great, restaurant food was great, only problem is the room was cold and when I turned the heat up , the heater was extremely loud with a clacking sound, however i had to deal with it to get the room warm after a few hours it would quiet but woke me every night as the sound would come back, i was disappointed when i wasn’t offered any compensation for having to deal with the noise,
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Thank you for sharing your feedback with us and it wonderful to know you found the staff and food great during your stay. We appreciate your patience and understanding with the heating system in the room I know that can be frustrating when it may not be as quiet as expected. We look forward to making your next stay experience more memorable and relaxing, I fully trust you would find more satisfying.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Thank you staying with us and we appreciated the opportunity of hosting you. We are thankful for the nice rating and look forward to making better memories down the road.

8/10 - 좋아요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the food at the buffet was barely warm.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Thank you for staying with us, we appreciated the opportunity of hosting you while in town. I glad to see a positive rating and look forward to making that a perfect 5 experience down the line. Thank you also for your patience and understanding with the food temperature during your dining experience and we look forward to providing you a better culinary moment next time.

6/10 - 괜찮아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice enough location. But went on a holiday weekend (Thanksgiving wed-sun) and there were only a max of 20 cars the entire time, so fairly empty. But they packed everyone on the same floor or two. Which was annoying as we were placed in an ajoining room. So a door between and people were in the other room. Young girls the last night which was just so not cool with loud kids all night. Why would you not space people out? Horribly managed. Housekeeping also stated cleaning at like 6am on Saturday morning. Banging and vacuuming since 6am. Also.... put everyone on a floor with a broken ice machine. Way less then expected. Won't be back, won't recommend. Pick somewhere else.
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Thank you for sharing your stay details and I do apologize we failed to meet your/our expectations. I know how important a quiet relaxing environment is and we look forward to regaining your trust down the line should the need arise. Thank you for your patience and understanding in the interim as we work diligently to improve the customer experience each and everyday.

10/10 - 훌륭해요

Matt

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Thank you for sharing your rating and I am pleased to see we met all your expectations. Until next time!

10/10 - 훌륭해요

Shannon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff took very good care of us—we had a wonderful time, and felt the hotel was clean, food was delicious and we always feel very safe there. The ice machine was down on the 11th floor, and although we mentioned it to many employees, nothing was fixed during the two nights we were there. But that was our only issue while there, but just thought as an FYI, you’d want to know. Overall through, great stay, and I gave you 5 stars. Thank you!
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Thank you for the perfect rating, we appreciated the opportunity of hosting you while in town. We look to have all new ice machines for the property by beginning of 24' so thank you for your patience in the interim.

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top notch staff, clean and safe area. I would absolutely stay here again!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Thank you for sharing these wonderful words and glad to see you found the staff top notch and facility clean. We look forward to welcoming you back again.

10/10 - 훌륭해요

Adam

2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Thank you for the perfect rating, it is great to see when we meet all the expectations of our valued guests. We look forward to hosting you again when the need should arise.

8/10 - 좋아요

Sally 님, Morton

2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Thank you for the wonderful rating and we look forward to making the next stay experience a perfect 5!

10/10 - 훌륭해요

Zenobia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Thank you for sharing your feedback, it is great to see you had a perfect stay and found everything very clean. We look forward to having you back again when in the area.

4/10 - 별로예요

Fin

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The shower head was leaking. I expected more from Marriott. I don't like the idea is a sink out in the open.
답변 제공: GM 님, 2023년 10월 16일
Thank you for sharing your feedback and I am sorry to hear there was a leaky shower head in your room. We appreciate your patience and understanding as we continually work to provide the best accommodations to our valued guests. We look forward to making future trips to our property more memorable and as expected from a Marriott product.

10/10 - 훌륭해요

Douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every aspect of my stay was exceptional, from the person who greeted me at the front desk, to the person who checked me out. Everyone here was so friendly and helpful. The rooms were spacious and clean, and on-site amenities were exceptional. I was here for a conference and the food was great too! Special shout out to Lisa at Blue Birches for her top-notch service!
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Thank you for the perfect rating and it is comforting to see your stay experience was exceptional. I will be sharing your feedback with the TEAM as they will be excited to hear their service made an impact. We will certainly recognize Lisa as well for her outstanding hospitality she provided. Thanks for the opportunity of hosting you while in town.

8/10 - 좋아요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were very comfortable! The sink, bathroom, and shower areas lacked towel bars where you could hang damp wash cloths & towels to dry for next day's use. The breakfast buffet was picked over and not very warm. We decided to skip it the second morning. The receptionists at the front desk were very kind & helpful especially when we called back after returning home to report that I had left a pair of shoes in the room. They recovered my shoes and had them sent UPS immediately. THANK YOU!!
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Thank you for sharing your stay experience with us, we appreciated the opportunity of hosting you. I am pleased to see we recovered your items and returned promptly. We look forward to making future stays even more memorable.

10/10 - 훌륭해요

Donovan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location. Very helpful staff
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Thank you for the wonderful rating, I am pleased to see that staff service and location were ideal for your needs. We look forward to having you return whenever that need should arise.

8/10 - 좋아요

Tanner

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Thank you for sharing your wonderful rating with us. We appreciated your business and look forward to making future stay even more pleasant and relaxing as expected from the Marriott brand.

10/10 - 훌륭해요

Megan

연인과의 여행
좋아요: 편의 시설/서비스
Very clean and friendly staff.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Thank you for the perfect rating, it is great to see you found our establish clean and staff friendly. Those are key ingredients to a successful stay experience.

10/10 - 훌륭해요

Jackie

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Thank you for the perfect rating, it is comforting to see we met all your expectations. We look forward to hosting you again when the need should arise.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were disappointed that the hot tub was not working while we were there.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 4일
Thank you for sharing your feedback and we appreciate your patience and understanding as we handled routine maintenance on our jacuzzi spa. We look forward to you using it upon future visits and getting the full enjoyment out of your stay experience.

10/10 - 훌륭해요

gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 2일
Thank you for the outstanding rating, it is great to see when the TEAM delivers on all the Marriott core principles and is able to meet the expectations of our valued guests. We look forward to seeing you again when the need should arise.

10/10 - 훌륭해요

Sharmaine

2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Thank you for the perfect rating, it is great to see we met all your expectations. Thank you for the opportunity of hosting you while in our area.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 2일
Thank you for the nice rating and we look forward to making the next experience a perfect 10!

8/10 - 좋아요

Marialuisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Thank you for sharing your rating with us and we look forward to making the next experience a perfect 10!

10/10 - 훌륭해요

Amber

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 25일
Thank you for sharing this perfect rating, it is great to see when we meet all the expectations of our valued guests. Thanks for the opportunity of hosting you while in town.

6/10 - 괜찮아요

Carmen 님, Winfield

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check in clerk wasn't friendly and didn't make us feel welcome. He was unable to swipe my card and informed me he had to key in the number in front of others. So much construction around the area just made things inconvenient. The room was fine, bed pillows were terrible, overall the stay was average.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 25일
Thank you for taking the time to share your feedback on your recent stay. I am sorry to see we missed the perfect marks but look forward to making future trips more memorable. Fortunately, the City of Minnetonka construction project is finishing here soon, so you can expect a smoother arrival experience in the office park. Thanks for your patience and understanding in the interim.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 22일
Thank you for sharing your outstanding rating with us. I am pleased to see we meet all your expectations. We look forward to future opportunities and the chance to host you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 20일
Thank you for the amazing rating, we are pleased to see we met all your expectations. Thanks for staying with us while in town and we look forward to welcoming you back when the need arises.

10/10 - 훌륭해요

Marcela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it, the facilities are very clean and the cleaning staff very friendly, everyone was very kind, my only recommendation for it to be a perfect hotel is that they improve the quality of more pillows, they are soft, but if they were firmer they would be better.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 18일
Thank you for staying with us and for the perfect rating experience. We appreciate your feedback and will certainly evaluate that appropriately moving forward. We look forward to welcoming you back down the line.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 18일
Thank you for staying with us and for the perfect rating. We look forward to the next time where we can create even better memories.

10/10 - 훌륭해요

Chace

2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 2일
Thank you for the perfect rating, it is comforting to see we were able to meet all your expectations. Thank you for the honor of hosting you while you were in our area.

10/10 - 훌륭해요

Ronald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable, clean and relaxing.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 11일
Thank you for taking the time to share this perfect rating. It is comforting to know you had a relaxing stay in a clean environment while on site. Thank you for allowing us to host you while in town.

8/10 - 좋아요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and Clean. Quiet stay
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 11일
Thank you for sharing your rating and I am pleased to see you had a nice stay that was clean and quiet. We look forward to having you back again when the need should arise.

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous place, recommend 💯
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 8일
Thank you for the perfect rating, it is great to see when we meet the expectations of our valued guests. Thank you for allowing us to host you during your time in the City.

4/10 - 별로예요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed Hotel Guest
I searched and selected this hotel specifically because it had a hot tub. I planned a "mini staycation" before the crazy, busy days of the new school year. Imagine my disappointment when I got on my swimsuit, grabbed my book to read and walked down to the pool area only to discover the hot tub was closed due to PH levels. I was so disappointed, the specific reason I picked your Marriott was to relax and soak in the hot tub. I live nearby (10 minutes) and just wanted a little mini retreat. I take care of my elderly parent living with advanced Alzheimer's and just wanted to relax. Photo 1 taken Friday evening at 8:56pm, Photo 2 taken Saturday morning at 6:31 am and Photo 3 taken Saturday 8:02am. I was unable to use during my overnight stay. So unfortunate.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 8일
Thank you for sharing your stay experience and I am sorry to hear that we didn't have the spa available for usage during your time on-site. We greatly apologize for this inconvenience. We do appreciate your patience and understanding as we worked to resolve the issue and to ensure the safety of our valued guests. We look forward to the opportunity of creating a more memorable moment in the future and if we can assist any further please feel free to reach out to property management.

10/10 - 훌륭해요

Monse

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were accommodated from the start with wanting a high floor level. Driving distance to local destinations was reasonable. Overall great stay.
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 7일
Glad to see you had a GREAT stay and thank you for the opportunity of hosting you while in town. We look forward to making even better memories down the line.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A hidden treasure and destination hotel.
Excellent hotel management, front desk and food and beverage management team, coupled with a beautiful, modern and exemplary series of food offerings make this a special experience, even among other top-quality Marriott properties and locations. A hotel with character and beauty, one perfect for business or pleasure with plenty of easily found hide-outs throughout, inside and outside on the gorgeous patio and walkway/nature trail system. Only areas for improvement are: return of (limited) room service, return of full breakfast menu versus buffet only, dedicated barista/coffee-only server on staff during breakfast hours.
2023년 8월에 5박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Thank you for sharing your stay experience and glad to see you enjoyed the hotel overall. We actually do offer a full a la carte breakfast option as well, I apologize if the TEAM did not communicate that appropriately during your interactions. We look forward to making your next stay a perfect 10 experience.

10/10 - 훌륭해요

Jerome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 6일
Thank you for sharing your stay experience rating with us. It is comforting to see when the TEAM and hotel creates a perfect environment for our valued guests. Thank you for the opportunity of hosting you while in town.

10/10 - 훌륭해요

Daniella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 6일
Thank you for the awesome rating and for sharing that with us. The TEAM will be excited to know they met all your expectations and we look forward to welcoming you back when the need should arise.

10/10 - 훌륭해요

AHMET BUGRA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
Clean and quite...
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Thank you for sharing this outstanding rating, it is comforting to know the TEAM executed on all standards to make your stay perfect.