Dear Kumyoung, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

thank you for stay.

thank you for stay.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest, thank you for reaching out to us. We regret the inconvenience caused to you by our location and deposit policy. Despite your liking for our clean rooms, we are quite saddened to learn that you had a negative experience. Please let us know about any other improvements we can introduce to enhance the overall guest experience at our establishment. We’re already working on a few areas and would love to get your perspective on the same. On that note, we request you give us another chance to rectify our errors and earn your trust!Kind regards,Customer Care Team

Dear Naomi, thank you for reaching out to us. We regret the extreme inconvenience caused to you by the bathroom conditions in our hotel. Our team has been notified, and they will take action to ensure that good hygiene is maintained throughout our premises. Please let us know about any improvements we can introduce to enhance the overall guest experience at our establishment, as we would love to get your perspective on the same. On that note, we request you give us another chance to rectify our errors and earn your trust!Kind regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Doug, we are sorry that you had a substandard experience at our hotel. We must let you know that such a complaint is very rare at our hotel, and it pains us to know that our guest did not have a good time staying with us. We have alerted our pest control services team to immediately take care of roaches and bugs in the room with due seriousness so that no other guests have to pass through such an unfortunate ordeal. We are sorry about the presence of local homeless people in the parking lot. We assure you that we ensure security is carefully arranged for our guests and their vehicles. Thank you for bringing this to our attention, and we shall look into improving our safety measures. We regret that your visit to our hotel was not fruitful as we wished it would be, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. We assure you that we will tick all boxes to do right by you because we hope to have you join us back for your next holiday to San Francisco to compensate for our shortcomings and deliver a decent guest experience. Kind regards, Customer Care Team

Dear Guest, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. We realize that you felt our accommodation was dirty and our services were unprofessional. We apologize for everything that made your stay an uncomfortable experience. However, complete feedback from your end will be constructive for us to decipher what went wrong. We look forward to hearing more from you to improve your next visit. Kind regards, Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

Hi Steven, Thank you for taking the time to share your experience regarding the recent stay! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. There is always room for improvement, and taking a cue from your feedback, we will surely work hard to enhance the overall guest experience at our place. We thank you for choosing us and we hope that your next trip is just around the corner! Kind regards, Customer Care Team

Hi yael, Thank you for taking the time to write to us about your recent stay. We're extremely gutted to learn that you had a disappointing experience at our property. We've noted your feedback and without any further delay, we will take a close look at these aspects to ensure that we eliminate the glitches as soon as possible. We strive to make sure that the quality we offer does not only comply with our standards but yours as well. No matter how challenging it may sound, we are ready to give it our best shot as our primary aim is to enhance the guest experience at our property. On that note, we request you to give us another chance to make it up to you! Kind regards, Customer Care Team

Dear Jose, thank you so much for taking time out of your busy schedule to write us a review. We are disappointed to hear about your impression of us. We apologize for the fact that the photos of the property posted on the website do not match the current state of the property. Please know that the photos provided on the website were before the renovation taking place currently, and in the process, we mistakenly overlooked the aspect of changing them. We appreciate you for highlighting this particular issue, and we promise to take care of it on an urgent basis. We hope this particular aspect of your stay did not mar your time with us, and we look forward to hosting you soon! Kind regards, Customer Care Team

Dear Guest, thank you for your kind words as we are pleased to know you had a nice stay with us. We are elated to hear that you had a satisfying guest experience at our hotel. As you mentioned, the temperature and conditions of the city are changing every night, and El Capitan Hotel is dedicated to serving you a comfy visit at modest rates. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts for your comfort. We are glad you could enjoy our location and surrounding areas, including the local restaurants. Though we could not offer you a flawless experience, it is gratifying that you felt our establishment delivered good value during your stay. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation! Kind regards, Customer Care Team

Dear Shelby, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. These are serious issues highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Kind regards, Customer Care Team

Dear Ricardo, thank you so much for taking time out of your busy schedule to write us a review. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies that we failed to deliver a comfortable stay with us, and we were unable to leave a positive impression on you. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you give us another chance to redeem ourselves and provide you with a better experience. Kind regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Hello Evencio, It is apparent from your review that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you a flawless experience in the future! Kind regards, Customer Care Team

Dear Fernando, Thank you so much for taking time out of your busy schedule to write us a review. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies that we failed to deliver a comfortable stay with us, and we were unable to leave a positive impression on you. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you give us another chance to redeem ourselves and provide you with a better experience. Kind regards, Customer Care Team

Dear Joshua, thank you so much for your valued response. While we highly appreciate your business, we feel disappointed to hear about your less than ideal experience during your stay with us regarding the bathroom. Our staff is usually very professional and thorough with cleaning and upkeep. However, it seems they have failed in this particular context. We will inquire about your claims and take steps in addressing the issue. We hope to remain your hotel of choice and look forward to serving you when you are next in the area. Kind regards, Customer Care Team

Dear guest, thank you so much for your valued review. While we are happy with your decision to stay with us, we feel disappointed for failing to blow it out of the park for you. We are disappointed to know about your experience and impression of us regarding the bathroom. We always strive to serve our guests to the best of our abilities and provide them with a memorable experience. However, we seemed to have failed this time in this particular endeavor and we sincerely apologize. We will surely highlight these issues to our housekeeping staff and take steps to avoid such instances in the future. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We hope you will give us another opportunity to host you and improve your experience. Kind regards, Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Dear Guest, We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your comment about the bathroom is noted and we will see what we can do about having some updates soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Kind regards, Customer Care Team

Dear Ramon, thank you for reviewing us and, we are grateful to you for letting us know your thoughts about us. It was a pleasure to host you. Your comment about the deposit is noted. Please know that a refundable cleaning and damage deposit is required upon check-in and for any incidentals. We regret any confusion about this and, we sincerely apologize for the situation. We hope you give us another chance to serve you and provide you with a better experience. Kind regards, Customer Care Team

Dear Guest, We are so disappointed to read about your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Kind regards, Customer Care Team

Dear Guest, We are so disappointed to read about your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Kind regards, Customer Care Team