객실 내 편의 시설/서비스

모텔 6 미줄라, 몬태나 - 유니버시티 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 554개 이용 후기 중 132개" "
평점 8 - 좋아요. 554개 이용 후기 중 140개" "
평점 6 - 괜찮아요. 554개 이용 후기 중 101개" "
평점 4 - 별로예요. 554개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 554개 이용 후기 중 99개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Jason

좋아요: 청결 상태
Was not told through Expedia's website and only made aware at check-in that there was a 50 dollar deposit required to stay at The Missoula Motel 6 . Also, it would be refunded only after room inspection at checkout and if the staff decided that the room was in satisfactory condition. I still haven't been refunded my money . If I had known that there were more charges I would have probably looked at renting another Motel in town .
2024년 2월에 1박 숙박함
답변 제공: Mountainside Hospitality 님, 2024년 2월 14일
Thank you for your comments, Jason. I've reviewed your file and see that the deposit was refunded to you on Feb, 11. We are currently working with our partners to ensure that the information on their sites is correct and accurate. Apologies for any miscommunication. Otherwise, make it a great day!

8/10 - 좋아요

Kathryn

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What you’d expect for a Motel 6. Overall a good experience.
2024년 1월에 2박 숙박함
답변 제공: Mou 님, 2024년 2월 12일
Kathryn,Thank you for your review! Please keep us in mind for future stays--we'll leave the light on for you.

8/10 - 좋아요

Ally

2024년 1월에 1박 숙박함
답변 제공: Mountainside Hospitality 님, 2024년 2월 12일
Thank you for your review!

8/10 - 좋아요

Thurman

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2024년 1월 19일
Thank you for your review. Please keep us in mind for your future stays. We'll leave the light on for you.

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
King bed, 3 pillows, one no pillowcase. Not as clean as it should've been. Bathroom clean, bed very good. The chair in room was dirty, dusting needed, and the best area around the sink and bathroom. Mirrors needed recleaned. Front desk very nice.
2024년 1월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2024년 1월 9일
Victoria,Thank you for taking the time to leave us a review and providing feedback. We're disappointed to hear you weren't completely satisfied with your stay. We will work to address these issues and look forward to seeing you again soon!

4/10 - 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Styed 3 days thru Christmas. Tried to tell the guy who checked me in that i wanted 3rd floorvwith no one above me and he put me on 2nd floor and people beside and above both had dogs that ran and played sounding like horses. Finally called the 2nd night and got someone at the front desk to complain to no.avail. Hot water wasnt even luke warm the whole 3 days we were there. Then Christmas Day the fire department was knocking on doors literally trying to find out were the maintenance man stayed. Literally 2 bath towels and one hand towel is all that was in the room along with a rool and a half of toliet paper and no house keeping services the entire time. Worst Motel 6 I've ever stayed at and thats saying alot
2023년 12월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 8일
Hi Brian,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unfortunate
2023년 12월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2024년 1월 9일
Thank you for your review.

8/10 - 좋아요

Elisabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 12월 16일
Thank you for your review, Elisabeth. Please keep us in mind for your future stays. We'll leave the light on for you.

8/10 - 좋아요

Michael

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 12월 16일
Thank you for your review. Please keep us in mind for you future stays. We'll leave the light on for you.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Gone downhill a lot in the last 10 years.
It's ridiculous that they unplug the refrigerator in between guests. Fine, if you want to save electricity, do that. But the person checking people in has to tell the guests that the refrigerator is unplugged. We had a lot of food that had to be thrown out because we had no idea it had been at room temperature all night. This used to be a very competitive motel when they first revamped it, putting in new flooring, spiffing it up. Modest but always clean and very convenient location next to the campus. I was not impressed this last visit. And it was 40 bucks more per night than a much better motel that we stayed at just a few nights later.
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 26일
Hi Traveler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 - 괜찮아요

Kevin

2023년 12월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 12월 16일
Thank you for your review. Please keep us in mind for your future stays.

2/10 - 너무 별로예요

Keith

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only positive of this experience was the front desk associate who checked us in. Nice guy. We didn't get to our room until late and didn't have the energy to do anything other than try to turn on a light (that was burned out), turn the TV on and fall asleep. When we woke up this morning we had a chance to examine the space. Our room was filthy. There were mystery stains running down the wall. The microwave/toaster oven had food caked into the bottom of it and splattered all over the inside. We opened the fridge and were IMMEDIATELY overwhelmed with an awful rotten smell, despite it looking clean. It made both of us gag. The bathtub and shower walls were stained. Sheets on the bed were so wrinkled it made me question if they had been changed. Paint splatters on the floor and cabinets near the vanity. The burned out light fixture had a layer of dust and grime on it that showed it obviously hadn't been cleaned in several weeks. Front door had scratches all around the locks and more stains. We will never stay here again, and I will be reaching out for a full refund. The Motel 6 north of town is remarkably better, we have stayed there several times and haven't had any memorably terrible experiences such as this one. Disgusting, unsanitary, and downright shameful. Didn't have time to speak with staff this morning, as we had to hurry home, and I hate leaving reviews without talking to anyone first to get issues resolved in-person, but I have never had as bad of a room as this.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 20일
Hi Keith,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 - 너무 별로예요

Aimee

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 12월 16일
Thank you for your review.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nope nope
Lady’s at check in were nice enough. They were overwhelmed a bit. The room has a fridge, when opened it smelled like death. Made our room unbearable…There’s flys in the room, weird for December in MT. Hair everywhere….just not good…pretty gross…I’m gonna nicely try for a partial refund.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 7일
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 - 별로예요

Eric

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It says that it is open 24/7 but the night window which says 11:00 p.m. to 6:00 a.m. ring bell for service was a lie there was nobody on shipped when I locked myself out of my room without a coat and shoes in 20° weather out 1:00 in the morning I had to wait outside with my pregnant friend until 6:00 when staff finally arrived, I didn't even get an apology I had mentioned compensation for free night and she ignored me until after check out the next day I asked her to talk to a manager about it so they compd me one free night. I believe we should have got a free night for every hour we were stuck outside getting frostbite.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 5일
Hi Eric,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 - 별로예요

Ashley

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Our room was dirty. Hair in the bedding all over and the shower was dirty. Staff was pleasant.
2023년 11월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 21일
Thank you for bringing these items to our attention. It is important that we meet our guests' expectations.Please keep us in mind for your next visit.

10/10 - 훌륭해요

John

좋아요: 편의 시설/서비스
Close to university!
2023년 11월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 21일
Thank you for staying with us! Keep us in mind for your next stay. We'll leave the light on for you.

4/10 - 별로예요

Lynette

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room wasn't clean; however, after the manager was advised, he apologized and said he would clean it himself. When we came back, it was good.
2023년 11월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 7일
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 6일
Thank you for your review. Please keep us in mind for your future stays.

10/10 - 훌륭해요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was too cold and not enough blankets.
2023년 11월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 6일
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 - 너무 별로예요

Jevon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unsatisfactory conditions
The room was dirty after they said it was cleaned. There was cracks in the ceiling and moldy ceiling tiles as well. Our door also wouldn't open with room key reprogramed multiple times. Desk clerk had to pry door open so we could get our stuff! This was supposed to be one of their suites! Property and room was in poor condition! Desk clerk did his best to get us intonour room. After our first night, we checked out and got a room somewhere else. Do not recommend this place!!
2023년 10월에 2박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 31일
Thank you for bringing these items to our attention. Please keep us in mind for your future stays.

6/10 - 괜찮아요

Logan

가족 여행
Decent room for the price
2023년 10월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 23일
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

10/10 - 훌륭해요

Marlene

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are all super nice and helpful. I also like the fact that they don’t bother you during your stay and will help when you need linen or toiletries
2023년 10월에 2박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 23일
Thank you for your glowing review. Please keep us in mind for future stays. We'll leave the light on for you!

4/10 - 별로예요

Nicole

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 23일
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

8/10 - 좋아요

Robert

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby was helpful and friendly.
2023년 10월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 20일
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in.
2023년 10월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 20일
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

6/10 - 괜찮아요

Leslie

별로예요: 숙박 시설 상태 및 시설
Lived down to my low expectations of a motel 6. Over priced. Mattresses soft compared to similar motels.
2023년 10월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 11일
We are happy to hear that you liked the mattress. Thank you for choosing this location for your stay.

2/10 - 너무 별로예요

Mart

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shower didn’t drain, TV/control didn’t work, non working light in bathroom for showering. There were long term guests that were disgusting , noisy, smoking. Room was very worn. Would not stay again.
2023년 10월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 11일
Thank you for bringing this to our attention. We will address these issues.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room I had this time seemed to be run down more than I one I had in July
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 9일
Hi Jennifer,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 - 별로예요

Lisa

2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 3일
Thank you for your review. Please keep us in mind for your future stays.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
check in was amazing. staff was very hardworking and friendly.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 - 괜찮아요

Jana L 님, Nelson

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We do like to stay here. Staff super cool. Only complaint was the cigarette buys all over the place. Not nice to come to your room to check in and butts everywhere all over the ground.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Jana L, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay at this location.
Usually when I stay at a Motel 6, I expect a no frills but clean room. This wasn't the case with this property. I asked for a non smoking room and I thought I was going to get lung cancer the smoke was so bad in my room. I called down to the front desk to fix this. They said they would send someone up to address the issue but nothing happened. It was so late when we got in that I had no choice but to stay. The next day, our clothes smelled like a dirty ash tray. People were actually living in rooms at this location. The balcony was filthy, not to mention BBQ grills and patio chairs strewn all over outside. The floors in our room were filthy, the microwave looked like a burrito exploded in it.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in staff was amazing and professional. The morning needs to be more attentive to the job and not friends on the cell phone, especially when guest are checking out.
2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 9월 25일
We are glad that you enjoyed your stay. Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 - 너무 별로예요

Elicia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hortible
Horrible property. Booked by mistake. Didn’t realize there were 3 motel 6 properties in Missoula. Night clerk was a hot mess. Should have left but was exhausted.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Elicia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 - 좋아요

Shelley 님, Kalispell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff helpful and friendly … burned out lights and poor lighting. Clean and convenient
2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 9월 25일
Thank you for bringing the lights to our attention. We are happy that you enjoyed your stay.

2/10 - 너무 별로예요

Naomi

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience at this hotel. Checking in was not bad, but I agree that Anthony is a bit off and talks too much about his personal life. He also said the Motel is locally owned and not corporate. As a business owner I would definitely want more for my business than what was represented this weekend! When we finally got up to our room someone else was standing in front of the door saying they were being put in it too! Mass confusion there but due to the Griz game there were alot of check ins all at once!! Stained sheets on one bed. Just gross!! Thank goodness there was 2! That alone had me wanting to leave but no other available rooms to rent anywhere!! The prices due to the game $164.00 for 1 night. Yep at Motel 6!! Prices today $89.00! Talk about gouging!! It was a birthday/anniversary gift for my husband!! We saved all summer to go and drive from Helena!! Absolutely no soap!! Not a smidgen! The bathtub looked like some bleach would do it good! Floors too! Just not clean looking. The A/C unit sounded like a jet at takeoff! Finally shut it off and had to deal with the heat!! Never could get the WiFi to work. Called to complain and was told they have no hot water to wash the sheets!! Our room had warmish water. Bleach and soaking and cold water get stains out. I know. I've done it! Take them to a laundromat then!! For what they just charged for one night for a booked motel I think they can afford it!! Not a good experience. Only good thing is it's right across from the stadium
2023년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 - 별로예요

Adam

2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality 님, 2023년 10월 11일
Thank you for the review.

6/10 - 괜찮아요

Kaye

별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 9월 25일
Thank you for the review. Please keep us in mind for your future travels.

2/10 - 너무 별로예요

Shayne

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was nothing that I really liked at all. It was very slow and un-organized upon check-in. There were no towels in my room, the shower curtain rod was broken and wreaked of pot. The other room the bathroom door was broken and couldn't be shut. And this one stunk as well of pot.
2023년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 - 별로예요

Reagan

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
The check-in process was horrendous! I was 8th in line and we stood and watched multiple people get assigned rooms already assigned to guests. Those guests showed back up in the office indicating there was already stuff in the rooms!!!! This is a HUGE SECURITY ISSUE for me!!! When we finally got to our room, we had no towels!! The ONLY reason we ever stay here is convenient parking and access to Griz games, otherwise…DON’T DO IT!
2023년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 11일
We are glad that you enjoyed your stay. Thank you for the review!

4/10 - 별로예요

Lilynea

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
The room lock was not sturdy and the bolts were only half screwed in, the door itself was not stable and let a cold draft in. One of the queen beds had bedding that looked like they were balled up ie wrinkly. The shower blasted scalding hot then freezing cold then scalding hot then freezing cold. The ac/heater sounded like a airplane taking off all night. Street racers distrupted any sort of sleep. Then when the neighbor showered at 430 it sounded like he was in our room.
2023년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - 좋아요

Heike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kurzfristig,10 Minuten vor dem einchecken gebucht.Alles wunderbar gelaufen.Kaggee in der Lobby erhalten.
2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 9월 16일
Danke schoen fuer die Review. Besuchen Sie uns bald wieder.

10/10 - 훌륭해요

Les

2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 11일
We are glad that you enjoyed your stay! Thank you for the review!

2/10 - 너무 별로예요

tayler

2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 11일
Thank you for the review

6/10 - 괜찮아요

THERESA

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It did the trick! No shampoo or conditioner- no dryer! Noisy and my tv had no channels.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Theresa,Thank you for positively rating your stay!!Lilith#Team6

10/10 - 훌륭해요

Julie

2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 10월 11일
We are glad you enjoyed your stay! Thank you for the review.

2/10 - 너무 별로예요

Sandra

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Mountainside Hospitality Management 님, 2023년 11월 3일
Thank you for your review. Please keep us in mind for your future stays.

2/10 - 너무 별로예요

Colleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I made my reservation through Expedia. While on the ride I got a notice that my card was charged by the hotel when I wasn’t even there. When I got to the Hotel they didn’t have my reservation, even though they charged my Credit Card. I spent over an hour on the phone with Expedia trying to get it straightened out. It wasn’t resolved. The hotel just charged me again but gave me a discount. They said I would be refunded the other charge. I spent more time on the phone trying to get the refund. Two days later still no refund. I called Motel 6 again and they said they would refund me the discounted charge in 48hrs. So not only did they make me waste hours of my time, Motel 6 took back the discount they gave me for their error. Terrible customer service and accountability. I will never stay at a Motel 6 again
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Colleen,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please reach out to use through our website to connect with us.Lilith#Team6