I am so sorry for the lack of cleanliness you experienced. Clearly we missed some attention to detail and I apologize for that. I do want to make sure that future guests that book a reservation under the long term rate code take note of the details in the reservation agreement. Most long term rate codes have a special housekeeping policy. Regardless, I regret that you had this experience and we will use this feedback to be better!

Thank you for taking the time to share your review Dennis! We are glad you had a great stay. Please come visit us again soon!

Thank you for sharing your experience with other travelers. We appreciate the kind words and hope we can serve you again soon!

Thank you for this great specific feedback Beau! It really helps us improve. At the end of the day we want all of our guests to feel like they received a good value during their experience, and I am sorry that we did not hit the target for you. I hope we can serve you again and pledge to give you a better experience!

Thanks for the 5 out of 5 Anthony! We love seeing that we gave you a great experience and we hope to get the chance to do it again soon!

I love it and I hope they appreciate having a mom that treated them to such great family memories!

Thanks for the four out of five Amy! We hope to serve you again and earn that fifth bubble!

Thank you for the rating Larry! We hope to serve you again soon and we will work hard for number 5!

Thank you for this review Megan! It is great to hear that we gave you a peaceful night, and we hope to have the opportunity to do it again soon!

We love a good 5 out of 5!! We appreciate you taking the time to share your review with the world, and hope to serve you again soon!

Thanks Anali! The waterpark is a great way to keep the kids entertained, and usually lead to a great night of sleep! ;) We hope to serve you again soon!

Thanks Jesse! We appreciate that you chose our hotel for your family time, and hope you do so again soon!

Thanks for this James! While I am sorry about the hot water issue, I am happy to hear that everything else made up for it. We look forward to seeing you again!

Thanks Josh! We will take it. :) Come back soon and we will work hard for that fifth star!

We love a good five out of five! Thank you for your feedback, your rating, and your business!

Hello Christine! I am so sorry that you did not have a better experience. I am hoping you will contact me directly, as we do not charge a resort fee. Perhaps there is a location mixup, but either way I want to make sure we take care of you if indeed your uncomfortable visit was with us!

Hello John!I am sorry that we didn't give you a better experience. I welcome the opportunity to talk with you and learn more about what went wrong and how we can make it right!

Hi Hillary! 3 out of 5 isn't awful, but it isn't great...and great is what we want to be. I would love to hear from you directly to see what we can do to make your next stay above average!

Thanks for this review! I am so glad you and your daughter enjoyed your quality time with us. We hope you do it again soon!

Thanks Merv! We love 5 out of 5 and we appreciate you sharing your experience with future travelers. We hope to serve you again soon!

This is wonderful to hear Brian! We appreciate you sharing the kind word with future travelers, and your recognition. We look forward to serving you again!

Thanks Julia! It is great to know we gave you a little R&R...those late night arrivals can be rough! We hope to serve you again soon!

Hello Lauren!Thank you for your candid feedback. I am truly sorry that we let you down in some areas, and grateful that you also took the time to share the good things. I would love the opportunity to talk with you more, because I hate to hear that our service, in any way, was a detractor from your experience. That should never happen! Please feel free to reach out to me directly and I will do my best to make it right!

Hi Sarah! I am so glad that your family had a great stay with us! While we would love to be able to offer non-stop fun in the waterpark, there are a variety reasons ranging from mechanical to administrative that have helped us establish our open hours over the last 20 years. But we will keep making sure you can enjoy every possible moment in there on your next trip! :)

Hi Jorien!I am so sorry you were given incorrect information about our waterpark. We did have it partially closed for two days while we performed some maintenance. I hate that you were disappointed. Please contact me directly the next time you return to Missoula and we will do our very best to make it up to you!

Thanks for this review Evelyn! We are honored that you chose us for your quality time before your husband's trip. Maybe you can visit us again on his return! (And rest assured that our new pump lid came in so those jets are primed and ready to go!)

Hi Jesse! It looks like we didn't quite hit the mark during your stay. Three is ok, but we would love the opportunity to give you a four or five kind of experience next time! I would love a chance to talk with you about what we could have done better, so please feel free to reach out to me!

Thanks for this Mark! That's what it is all about...us providing our guests with a great value. We love hearing that we hit our mark! (See what I did there? ;)

We love 5 out of 5!! We appreciate that you took the time to share your review and kind words with future travelers. Please visit us again soon!

Thanks for the great rating Robert! We love seeing that you had a great experience, and appreciate you sharing it with future travelers!

Thank you for taking the time to share your scores with future travelers! We appreciate the strong rating, and hope we can serve you again soon!

Hi Lisa! I am very sorry about the overbooking which required changing your room type, but I am very glad that you enjoyed the hotel overall! And, if it makes you feel any better, our rooms with two queen beds are actually at a higher price point than rooms with one king so you did not pay more for the room move. :) We appreciate your business and hope to serve you again soon!

Thanks for the five out of five! We appreciate your great rating, and your business!

Thank you for this great review! It is wonderful to hear that your stay was enjoyable from start to finish. We appreciate you taking the time to share your experience with future travelers, and hope we can serve you again soon!

I am sorry to hear that you felt our pet fee and breakfast hours were not appropriate. We do work hard to establish policies that we believe are fair to the market and serve the majority of our guests in the best possible way. While we cannot please everyone all of the time, we strive to make sure the large majority of our guests have an enjoyable experience. Please note that our weekend breakfast hours are extended until 10am. I will also remind our entire team to make sure our guests with dogs are receiving their doggy treats and disposal bags upon check in.However, there is absolutely no excuse for in consistent enforcement of the waterpark rules. This is something that I will immediately address with our staff as a whole, and the team members working during your stay specifically. Guest safety is paramount, and consistent enforcement is the best way to achieve this. We appreciate your feedback and will use your comments to provide future guests with better experiences!

Hi Laurie!I am so sorry to see that your stay was not great. I truly hope you will reach out to me directly so we can discuss what went wrong and how we can make it right! Clearly, we are aiming for more than two stars and we will work hard to earn them!

Thanks for the high marks Sharon! We are grateful that you have chosen us as your home away from home. We hope we can serve you again soon!

Thanks for the five out of five Nanda! It is great to hear that you had a great experience with us, and we hope to have you back to do it again soon!

We love to see it Paul! Thank you for sharing your experience with our future travelers!

Thank you for this great review! We love to hear when we have helped a guest have an enjoyable experience. We hope to visit you again soon!

Thanks for the 10 Meg! We appreciate you sharing this great rating with future travelers. We hope to serve you again soon!

Thank you for sharing this feedback Manuel! 8 out of 10 is pretty good, but we hope you come back soon and we will work hard to earn those 9th and 10th stars!

Thanks Joann! You recommendation is the best testament to our efforts. We appreciate it, and you!

Thanks for these kind words Ralph! We appreciate your kindness, and we are glad you loved our breakfast. Please visit us again soon!

This is great to hear! We appreciate you and your kind words and hope to serve you again soon!

Hi William!I am so sorry about the cold shower. We are definitely working hard on that pump challenge that is randomly causing about 1 room a day to deal with this. We appreciate you letting us know so we can stay on top of it!

We LOVE 10 out of 10! Thank you for taking the time to share your scores. :)

Thanks for the five out of five Ashley! We appreciate the great rating and hope we can serve you again soon!

Thanks Debra! We appreciate these kind words, and your business! We hope to serve you again soon!