테라스/파티오

홈우드 스위트 바이 힐튼 모빌-이스트 베이-다프네 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 516개 이용 후기 중 336개" "
평점 8 - 좋아요. 516개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 516개 이용 후기 중 44개" "
평점 4 - 별로예요. 516개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 516개 이용 후기 중 11개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Timothy

별로예요: 청결 상태
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Timothy

가족 여행
The hotel is always in fair condition, but this is the second time we have stayed in a room that smelled heavily like urine. In general, the rooms could use more thorough cleaning.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Alice

출장 여행
security at the front desk was lacking. they gave out new keys without verification of the party asking. Breakfast buffet was lacking.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Charla 님, Ivanhoe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was raining so we weren’t able to enjoy the nice outdoor patio area. It was one of the reasons I selected this hotel. It looked very nice.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lois 님, Baytown

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room! Friendly staff. Impressive services. Would recommend to others.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and hotel were wonderful
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Jeffrey 님, Savannah

2024년 1월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2024년 1월 16일
Thank you for your 5 star review. It is our goal to provide outstanding service and we are delighted that you had a great experience. We look forward to welcoming you and your family again soon!

6/10 - 괜찮아요

Jeff

2024년 1월에 5박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2024년 1월 16일
Thank you for your review. It is our goal to provide outstanding service and based upon your review, we need to work harder to ensure our guests are taken care of. We hope that you will provide us another opportunity to serve you in the future as we are always striving to improve and provide outstanding service for all guests.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Morgan was working the front desk when I showed early. Friendly and helpful, she was apologetic that a room wasn't available even though I was early. The next day, Mandy was working the breakfast bar and I showed up at 9 (late), but she helped me to still get breakfast including making a waffle for me. Friendly, helpful people make any stay that much more enjoyable. Thank you for the 5-star treatment. As for changes, my room had an air condition unit that was loud.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Noe

2023년 12월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2024년 1월 16일
Thank you for your 4 star review. It is our goal to provide the best service possible and we are grateful for you choosing our hotel while in Mobile/Daphne area. We look forward to welcoming you and your family again soon!

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to activities we wanted to do. Staff were very helpful with our questions.
2023년 12월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2024년 1월 16일
Thank you for your 5 star review. Our staff truly enjoys serving all of our guests. It is our goal to provide outstanding service, and make all of our guests feel like family. We are delighted that you had a great experience and look forward to welcoming you and your family again soon!

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Upon check in the front desk waa amazing. Helped us pick a restaurant and was just super sweet!!
2024년 1월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2024년 1월 16일
Thank you for the outstanding review. It is our goal to provide our guests with the best experience and our staff are concierges of our city. All of our staff has local favorites that they are always recommending to our guests! We look forward to welcoming you and your family again soon!

10/10 - 훌륭해요

Roward Rojas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2024년 1월 16일
Thank you for your 5 star review. We look forward to welcoming you and your family again soon! It is our goal to provide outstanding service and we are delighted that you had a great experience.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Monica

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The checking process was too slow. It took us about 15 minutes to checking. The front desk manager said all systems were behaving incorrectly.
2023년 12월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 12월 26일
Please accept our sincere apologies for any delay at check in. Our goal is to get our guests checked in quickly and accurately with no wait times. We sincerely appreciated your patience and hope you had a great rest of your stay. The staff and I would like to invite you to return if we can provide lodging again for you and your family in the future! Wishing you a safe and happy new year!

10/10 - 훌륭해요

Denise

2023년 12월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 12월 26일
Thank you for the review. Please accept our sincere Thank you for choosing to stay with us. Thank you for the 10 star review! It is our pleasure to serve you and we hope you will come back again soon! Happy Holidays and Safe Travels along your journey!

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay!
2023년 11월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 12월 12일
Thank you for being our guest and choosing to stay with us at Homewood Suites! We are grateful you had a good experience! We are always striving to provide the best service to our guests. We look forward to Welcoming you again soon!

10/10 - 훌륭해요

Lars

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 11월 20일
It is our pleasure to serve you! Thank you for the great review! We hope you will visit us again soon! Happy and Safe holidays to you and your family!

6/10 - 괜찮아요

Ashely

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was great it was a quick check in after I had to deal with a issue that was not the fault to the hotel. Breakfast was ready on time fresh and hot. The king room was a great size gave me everything my wife and I needed. But the down side you can tell the hotel staff only cleaned where they was able to see from a quick eye meaning they cleaned the form of shelf not going to the back I didn’t want to lay my stuff there and the bed was rock hard my wife and I didn’t get the best of sleep.
2023년 11월에 3박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 11월 20일
Thank you for taking the time to post your experience with us! It is our goal to provide a completely clean room every time, and based off your review we need some improvement. Your feedback has been shared with our Executive Housekeeper for corrective measures as we strive to get it right. We appreciate you choosing to be our guest, and we hope you will allow us the opportunity to provide a better experience the next time you and your wife visit.

10/10 - 훌륭해요

Lakisha

2023년 10월에 2박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 11월 20일
Thank you for your recent visit to our location in Daphne! We are thrilled to see that you had a great stay at our hotel! We hope to welcome you and your family back again soon!

10/10 - 훌륭해요

Dana

별로예요: 객실의 편안함
bad mattress! old , hard, and spring squeaky
2023년 10월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 11월 20일
Thank you so much for taking the time to write a review about your most recent experience! We sincerely appreciate your feedback! Our Executive Housekeeper will be reviewing the mattress for rotation to ensure we are providing the best quality sleep as possible for our guest! It is the voice of our guests that helps us improve and we thank you for sharing your experience! It is our pleasure to serve you and we hope to see you again in the near future!

10/10 - 훌륭해요

TERI 님, KATY

2023년 10월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 11월 20일
Thank you for your most recent visit to the Homewood Suites in Daphne! We are thrilled to see you had a great experience and we would like to invite you to return the next time you are in Daphne, Al. Looking forward to welcoming you again soon!

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 11월 20일
Thank you for the perfect review! It is our pleasure to serve you, and we would like to invite you to return the next time you are in the Mobile/Daphne area! Wishing you and your family a safe and happy Holiday season!

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet yet nearby to shopping and restaurants. Staff helpful. Breakfast had good variety of options and area kept clean.
2023년 10월에 1박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 10월 12일
Thank you for choosing our location! It is our pleasure to serve you and we are thrilled to hear you enjoyed breakfast with us! We hope you will visit us again soon!

6/10 - 괜찮아요

Beverly Spiker

좋아요: 청결 상태, 직원 및 서비스
In our run 405, there was dust in many places
2023년 10월에 2박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 10월 12일
Thanks for your feedback regarding the guest rooms. I’m am so sorry to hear that we didn't meet your expectations. We do our best to carefully inspect rooms, and our Executive Housekeeper will address this situation immediately with our team as we want to ensure all guests have a better experience. We hope that we have the opportunity to serve you again in the future.

8/10 - 좋아요

LAVERN

좋아요: 직원 및 서비스
Everyone was nice and helpful
2023년 9월에 3박 숙박함
답변 제공: Homewood Suites Leadership Team 님, 2023년 10월 7일
Thank you for choosing to stay at our location! We sincerely appreciate your business! We look forward to welcoming you back soon!

10/10 - 훌륭해요

Shila Mariposa

2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 10월 2일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 7일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay for our family of four. Walking distance to restaurants was a bonus!
답변 제공: Guest Services Manager 님, 2023년 9월 7일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 - 좋아요

Rachel

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
What you need, not much extra
There were several signs that said vending, but no vending machines. The breakfast area was very small and cramped, especially for the number of people there. The hand soap does smell really nice.
2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 5일
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, regarding the vending machine signage. We are currently reviewing our signage policy to have those incorrect signs removed upon your next visit. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 - 훌륭해요

Tomoyuki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 5일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 - 괜찮아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 30일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 - 좋아요

Milton

반려동물 동반 여행
좋아요: 직원 및 서비스
A nice place for overnight stay
2023년 8월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 8일
Dear Milton:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 - 좋아요

susana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
family traveling to the west coast
very good
2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 8일
Dear Susana:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 - 괜찮아요

John

2023년 7월에 4박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 30일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 5일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Ari

2023년 7월에 1박 숙박함
답변 제공: Homewood Suites General Manager 님, 2023년 8월 2일
Thank you for your 5 star review. I appreciate your positive feedback about our staff. Our goal is to welcome you as our guest and for you to leave as part of the Homewood Family for life! It is our pleasure to serve you and we look forward to welcoming you again soon!

10/10 - 훌륭해요

Cheri

2023년 7월에 1박 숙박함
답변 제공: Homewood Suites General Manager 님, 2023년 7월 25일
We appreciate you choosing our hotel as your home away from home. Our staff realize you have many choices to stay in our area! Thank you again for your business and for being our guest! Safe Travels!

10/10 - 훌륭해요

Victorugo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff greeted with a warm welcome, took care of us quickly and got us into our room to rest.
2023년 7월에 1박 숙박함
답변 제공: Homewood Suites General Manager 님, 2023년 7월 25일
It is a pleasure to serve you! Our entire staff prides ourselves on taking care of our guests from the time that they arrive until they check out. We appreciate you choosing our location as we realize you have many choices for hotels in our area! Thank you again for your business and for being our guest! Until Next time, Safe Travels!

10/10 - 훌륭해요

Robert

2023년 7월에 4박 숙박함
답변 제공: Homewood Suites General Manager 님, 2023년 7월 25일
Thank you for the outstanding review! We appreciate you choosing to be our guest! We hope to welcome you again if you are in the Daphne/Mobile Al area! Please feel free to let us know if we can assist you with your next reservation.

8/10 - 좋아요

Kermit

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable.
2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 7월 20일
Dear Kermit: Thank you for your recent stay at our hotel! I hope you felt at home. We can't wait to welcome you home again soon!

10/10 - 훌륭해요

Leslie

2023년 7월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 8일
Dear Leslie:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 - 좋아요

Stan

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Should be better
Hotel was VG but service was maarginal. Had to ask 3 times to finally get soap for the bathroom and the dishwasher or fridge was leaking in the kitchette
2023년 7월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2023년 7월 17일
Thank you for your recent stay at our hotel! I'm sad to hear that you had to ask 3 times for bathroom amenities, which should have been replaced/replenished at the time of housekeeping service. We are working with our housekeeping department and providing additional training to make sure this does not happen again in the future. I hope that you will return to our hotel in the near future. Sincerely, L Nixon Guest Services Manager

10/10 - 훌륭해요

Justin

2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 7월 17일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Shaniqueka

2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 7월 17일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Shaniqueka

2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 7월 17일
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!