외관

마이크로텔 인 앤드 스위트 바이 윈덤 대프니/모빌 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1005개 이용 후기 중 250개" "
평점 8 - 좋아요. 1005개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 200개" "
평점 4 - 별로예요. 1005개 이용 후기 중 159개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 157개" "

6.6/10

청결 상태

7.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

Jimmy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Would stay at again, clean, quit , and convenient
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Jimmy, We're pleased to hear you found our hotel clean, quiet, and convenient. Your positive feedback is greatly appreciated! Should you choose to stay with us again, we look forward to welcoming you back for another enjoyable visit.

4/10 - 별로예요

Randi

연인과의 여행
좋아요: 청결 상태
I thought the room was fine but they only cleaned it one day and never even made the bed once. The rest of the state was okay. They claim to have free breakfast but it is not it is only Continental and barely Continental at. But overall the bed was comfortable and everything worked and the price was good
2024년 3월에 6박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Randi,Thank you for sharing your feedback with us. We appreciate your compliments on the comfortable bed and the overall working condition of the amenities. For detailed information regarding our breakfast offerings, please feel free to reach out to our management. We value your input as it helps us improve our services.

2/10 - 너무 별로예요

Sean

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't believe this property is still under the Wyndam banner. It's an absolute dump. The housekeepers are rude, aggressive and have no manners. Yelling and hurling obscenities at people before 0800 AM in the hallways. The condition of the place is just nasty. I caught athletes foot from the shower. There was also a 3 inch thick layer of gunk in the air conditioner of the room. An absolute DUMP! STAY AWAY!
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Sean, We are sorry to hear about your experience during your recent stay. We will address the concerns you raised with the appropriate teams for further review and improvement. Your feedback is valuable for us to ensure a better experience for all our guests in the future.

6/10 - 괜찮아요

Donna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property appears old and tired. The room was clean and the bathroom was fine but the entire property is in need of a makeover. Breakfast selection was limited but the coffee was hot. Our room was small and not well equipped but that’s the way Microtels are I assume. We expected a mini fridge but there wasn’t one.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Donna,We appreciate your feedback on your recent stay with us. We take all guest comments seriously and will share your observations with our team for future improvements. While we are glad you found your room clean and the coffee to your liking, we apologize for any inconveniences you encountered. Your insights have been noted, and we invite you to contact our management directly to further address your concerns.

2/10 - 너무 별로예요

Chris 님, Nashville

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Chris, We're sorry to hear your experience didn't meet expectations. Please don't hesitate to contact us with any details so we can improve. Hope to welcome you back soon for a better stay.

6/10 - 괜찮아요

Carole

단체 여행
The room was nice and pretty clean. The hallways smelled like urine.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Brian

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Brian, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We encourage you to reach out to us directly so we can address any specific issues you may have encountered during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 - 괜찮아요

Samuel 님, Mary Esther

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Samuel,We appreciate you taking the time to provide feedback about your recent stay. We always strive to provide a high-quality experience for our guests and we regret if we fell short during your stay. We encourage you to reach out to us directly with any specific feedback you may have so that we can address any issues. We hope to have the opportunity to welcome you back in the future and improve upon your previous experience.

10/10 - 훌륭해요

Tracey 님, Pearl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is easy to access and has shopping and eating all around. The hotel was in a quiet part of the area and clean and safe. The staff was helpful and nice at all times. The rooms were up to date, comfortable, and clean. Will stay with them again.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Hello Tracey,Thank you for taking the time to review our hotel. We're delighted that our convenient location, surrounded by shopping and dining options, suited your needs. It's great to hear that you found our hotel to be safe, clean, and in a quiet part of the area. We're glad that our staff provided helpful and friendly service throughout your stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

William 님, El Paso

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello William,We are delighted to hear that you had a wonderful experience during your stay with us! Your satisfaction is our top priority and we strive to provide exceptional service to all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Javier

la reserva fue cancelada, yo pague la estadia con tarjeta, llegue al hotel y me informaron que la reserva fue cancelada, tuve que volver a pagar la habitacion cash y ahora me encuentro sin efectivo y sin disponibilidad en mi tarjeta
답변 제공: Manager 님, 2024년 1월 9일
Hello Javier,We apologize for any inconvenience you experienced with your reservation. We understand that it can be frustrating to have unexpected changes upon arrival. We recommend contacting our management directly to discuss your specific situation and explore possible solutions. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Dwight Wilbur

2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Dwight Wilbur, We're sorry to hear that your experience at our hotel fell short of expectations. We always strive to provide exceptional service, and we would appreciate it if you could reach out to us directly so that we can better understand and address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

6/10 - 괜찮아요

Lisa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was nice. We had a issue with the heat, but they gave us several options and had the issue fixed the next day.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Lisa, Thank you for taking the time to share your feedback with us. We're glad to hear that our staff provided excellent service and addressed the issue with the heat promptly. We strive to ensure the comfort of all our guests and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for an even better stay.

2/10 - 너무 별로예요

Fritzlyn 님, Arlington

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The third floor stunk so bad from cigarette smoke that we had to hold our breath to get from the elevator to our room. Even then, we had to leave the bathroom exhaust fan on to limit the amount of hallway-stench leaking into our room as we slept. The walls were so thin that you could hear the people in the next rooms talking - NOT yelling, just conversations. The ice machine on the 3rd floor did not work. The candy machine had maybe 20 pieces of candy in the entire machine. The staff was friendly, but limited in what they could do about the smell. They no longer use "Do Not Disturb" signs, but instead require you to stop at the desk as you leave to request cleaning or to request that the room NOT be cleaned. Cheap price - so I guess you get what you pay for. Do NOT recommend.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Fritzlyn, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Our team takes guest satisfaction seriously and we appreciate you acknowledging the friendliness of our staff. We understand that the presence of smoke odor and the thin walls were bothersome aspects of your stay. Your concerns will be shared with the appropriate management for review and improvement. Your input is valuable to us and we hope to have the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Zhuofan 님, Katy

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Zhuofan,Thank you for choosing our hotel for your stay! We are delighted to hear that you enjoyed your experience with us. Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back in the future for another memorable stay.

6/10 - 괜찮아요

Gordon

좋아요: 청결 상태, 직원 및 서비스
They are being remodeled, so I try to keep an open mind. I needed a handy cap room, not available, it's cool. 2nd floor is fine but, my room, 202 is at the end of the hallway, could not get any farther away from the elevator. Christmas day the elevator was out of order, redoing the floor. I got no notification, I made it but I am not good with stairs. Alot of extra steps, I have # very bad knees. Breakfast bar was disappointing, but free is worth what I paid for it. Hot water was warm at best. My room was clean and comfortable. Christmas morning, I needed to sleep in, impossible because the people remodeling the place had a truck parked at the end of the building with music blasting so loud I heard it while in the shower, noway to sleep. But the worst part was no refrigerator, I had meds that need to be cold, had to get ice from first floor, good thing I had my cooler. I got a great rate, close to my daughter's house, really good people working there, just don't know why my room was at the end of the building, when I can barely walk?why the shower was warm at best? Will rethink any further plans to stay there again
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Gordon, Thank you for sharing your experience with us. We appreciate your understanding during our remodeling process. We apologize for any inconvenience caused by the elevator being out of order on Christmas day. We regret to hear about the issues you faced with the breakfast bar, hot water, and noise from the remodeling activities. We value your feedback and will take it into consideration for future improvements. Please reach out to our management team regarding your concerns. We hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Rene 님, Miami

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel conveniente y justo para hospedaje
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Rene,Agradecemos su elección de nuestro hotel para su estadía y por compartir su experiencia. Es genial saber que encontró nuestro hotel conveniente y justo para su hospedaje. Valoramos su opinión y esperamos recibirte nuevamente en el futuro.

8/10 - 좋아요

David

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Over all was a good experience. Just the shower would not turn all the way to hot so I had to take a semi warm shower.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello David,Thank you for choosing our hotel for your stay. We appreciate your feedback and are pleased to hear that you had a good overall experience. We apologize for any inconvenience caused by the temperature issue with the shower. Our team will address this matter to ensure a satisfying experience for future guests.

4/10 - 별로예요

Linda

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrive with smoke alarm going off in my room. Microtel Replaced the battery. I stayed for two days but the key card only had one day access.had to go down stairs to front desk in order to access my room again No ice on 3rd floor vending area
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Linda,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the smoke alarm and the issue with the key card access. We appreciate your patience and apologize for any inconvenience this may have caused during your stay. Regarding the ice availability, we will look into improving our services on the 3rd floor vending area. We value your feedback and hope to welcome you back for a more seamless experience in the future.

6/10 - 괜찮아요

Mary

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The interior of the elevator was real bad. The phone in the room and the tray where the ice bucket was were super dirty. I was surprised.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Mary, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better guest experience.

8/10 - 좋아요

Kenjewel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s right beside a Waffle House and u get to go to planet fitness
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Kenjewel,Thank you for sharing your experience at our hotel. We are glad to hear that you enjoyed the convenient location near local amenities such as Waffle House and Planet Fitness. We hope this added to your overall stay. We appreciate your feedback and look forward to welcoming you again in the future.

2/10 - 너무 별로예요

Duk

No heater at all. They set up 66” and can't warm up.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Duk, We apologize for any inconvenience caused during your stay regarding the heating issue. Our team will review the situation and ensure that the necessary steps are taken to address and resolve this matter. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Average
My door did not lock from the inside, I was told the door was hard to open from the outside but was assured it locked from the inside. Luckily I had a portable door lock to use for safety because I stay out of town a lot. And it was the last room available. Hair dryer didn’t work, air conditioner was very old and rusty inside, room was very small but suitable for one person.Small breakfast area at check in desk. I wouldn’t recommend this hotel for a family with kids. Staff was friendly and helpful. Bathroom was very clean. Overall I wouldn’t stay here again unless it was a last resort.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Dear Guest, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take your concerns seriously. We will address the maintenance issues you mentioned to ensure they do not occur in the future. However, we are glad to hear that our staff was friendly and helpful, and that the bathroom was clean. We value your opinion and will use it to improve our services. Thank you for bringing these matters to our attention.

4/10 - 별로예요

Hector

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad smell, roach in bathroom, sheets dirty
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
Hello Hector,We sincerely apologize for the unpleasant experience you encountered during your stay. As guest satisfaction is our top priority, we have shared your feedback with our management to address these concerns. We appreciate your valuable input and hope to have the opportunity to improve your perception in the future.

10/10 - 훌륭해요

shawnda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello shawnda,Thank you for sharing your exceptional experience with us! We're thrilled to hear that you had such a wonderful stay and appreciate your kind words. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Barbara,Thank you for sharing your feedback. We appreciate your perspective and apologize for any inconvenience you may have experienced during your stay. It is important for us to continually improve, and we will take your rating into consideration for future enhancements. Please feel free to reach out to our management team for further assistance with your concerns.

10/10 - 훌륭해요

Barbara 님, Horizon City

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Barbara,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - 별로예요

Kenneth 님, Tyne Valley

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Really needs a good refresh to the facility. Old, doors were present in lobby and room. The room itself was okay but could hear noise from room above complete night till morning.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Kenneth, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration as we continually strive to improve our facilities. We apologize for any inconvenience caused by the noise from the room above. We hope to welcome you back in the future for a better experience.

8/10 - 좋아요

Donna R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have remodeled 3rd and 4th floor rooms. They need to finish carpet in the halls but the remodeled rooms are really nice. Our room still needed the smoke detector attached to the ceiling but it was connected. I reported this to the manager. He was really great to work with. We couldn’t figure out how to open door ( pull up handle) or how to get the television to work (one remote turns tv off and on & volume. The other changes channels) But the manager and desk clerk took of us. The ice machine hadn’t been turned on on the 3rd floor yet but I went to the first floor to get ice. Breakfast had make your own pancakes which was fun to watch (I might be easily entertained). The desk clerk was nice and took care of our needs but I just felt as if I was an inconvenience to her. Just a word of warning- our GPS took us up and behind the motel and we had to back track. The motel said some other GPS have taken people down the road 5 miles out of the way. Just be aware GPS doesn’t always work well. We would stay here again. They were in the process of remodeling the rooms on the 2nd floor and all of the construction workers were pretty nice too.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Donna R,Thank you for taking the time to share your recent experience at our hotel. We're glad to hear that you found the remodeled rooms on the 3rd and 4th floors to be nice, despite the unfinished carpet in the halls. We apologize for the inconveniences you encountered with the smoke detector, door handle, and television, but we're glad that our manager and desk clerk were able to assist you. We apologize for any inconvenience you felt during your stay, and we appreciate your understanding as we continue with our renovations. We hope to welcome you back in the future for an even better experience.

2/10 - 너무 별로예요

Shuhua

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet in the hall was very worn and dirty. The bathroom foor tile was nasty. I went back to the office and complained and the clerk mived me to a roomvon the first floor, it was better but still not real clean. The clerk refunded my money and I found another hotel. Hotel in desparate need of renovating
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Shuhua, We apologize for the inconvenience you experienced during your stay. Thank you for bringing this to our attention, and we appreciate your feedback. Rest assured, we will address these concerns with the relevant departments to improve our accommodations.

6/10 - 괜찮아요

Ashley

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Ashley,Thank you so much for giving us such an amazing rating! We're thrilled that you had an exceptional experience at our hotel. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

melissa

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello melissa,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services. We encourage you to reach out to our management team directly to discuss your concerns in further detail.

8/10 - 좋아요

Debbie

가족 여행
좋아요: 직원 및 서비스
Room review.
Repairs were being made but TV was not programed, we had to figure that out. There was no one available that could come do that. There were broken sheet rock pieces under air unit and patches that had not been painted. Windows were very dirty. Carpet in upstairs corridor was filthy. Hopefully being replaced. Need hooks on back of door to hang clothes etc. Staff was very friendly.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Debbie ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 - 훌륭해요

milissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was great very very clean!!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Milissa,We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

8/10 - 좋아요

Genevieve

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Hotel was ok, they were going through reno and the construction workers haven’t exactly made it a point to keep it clean. But I’m sure it will be good when they are done.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Genevieve,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our construction. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 - 좋아요

Damien

연인과의 여행
좋아요: 직원 및 서비스
This property is currently being renovated. Our room was finished, but the TV and phone had not been re-connected, so we were moved to another room. The hallways and elevators were trampled with construction dust & dirt, not awful, but not pristine by any stretch. The folks at the front desk were very honest up front, and very accommodating moving our room. We've always had good luck with Microtel, so we will definitely return here. Once the reno is finished, I'm sure all the spaces will be beautiful!
답변 제공: Manager 님, 2023년 9월 21일
Hi Damien,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 - 훌륭해요

Bruce

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Bruce,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 - 괜찮아요

Amanda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel does not match the pictures at all. They are going through a remodel which was never mentioned or noted when booking and made for a very unpleasant and dirty stay. The room was very tiny and not clean at all. Between the stains, hair, musty smell and overall unsafe feeling I would not recommend staying here. If we had not already prepaid and been on the road all day and completely exhausted, we would not have stayed here.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Amanda, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Paul,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Kayan

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Kayan,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 - 너무 별로예요

Vicki

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hair on the walls, an inch of dust on the freestanding wardrobe, small tv on top of wardrobe that was hard to see from second bed. No lamps, poor lighting. Carpet was damp and dirty. So disappointed because I’ve stayed at other Microtels that were quite nice. Wouldn’t stay there again!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Vicki, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 - 좋아요

Billy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Billy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Scary
Not secure, side door propped open, transient hotel next door. No maid service, cleaned one time in five days after requesting three times. Breakfast below minimal. If you care about your wellbeing and family, stay elsewhere.
2023년 7월에 5박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Hello Paul, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

Matt

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Matt,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

Nurosha

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 21일
Hello Nurosha, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Elma Jane

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Elma Jane, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

kevin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting …had a section of the carpeting in the room missing… Bad smell in the room… toilet wouldn’t flush properly it kept running and you’d have to flush it multiple times to get it to stop…. The walls were marked up and you could see where they had tried to touch paint various spots… Will never stay in a Microtel again
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello kevin, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Andrea

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold ,wet,dirty .
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Andrea, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

6/10 - 괜찮아요

Sandra

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
My stay overall was ok, property needs to be updated on the inside.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Sandra, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

8/10 - 좋아요

Mohammad

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Mohammad,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.