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Reviews of Best Western Plus Villa Del Lago Inn

2.5 out of 5
Best Western Plus Villa Del Lago Inn
2959 Speno Drive, Patterson, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 430 out of 973 reviews" "
Rating 8 - Good. 298 out of 973 reviews" "
Rating 6 - Okay. 135 out of 973 reviews" "
Rating 4 - Poor. 63 out of 973 reviews" "
Rating 2 - Terrible. 47 out of 973 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

homero

Disliked: Cleanliness, staff & service, property conditions & facilities
Rats in the rooms and rude staff
Stayed 5 nights in Mar 2024

8/10 Good

Kevin, Watsonville

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was polite and knowledgeable. The building was clean, and the rooms comfortable and clean. Very good place to rest.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Mar 5, 2024
Dear Kevin,Thank you for your positive review!  We're delighted to hear that you found our service polite and knowledgeable and that you enjoyed our clean and comfortable rooms.  Providing a pleasant and restful experience for our guests is our top priority, and we're thrilled that we met your expectations.  We appreciate your kind words and hope to welcome you back for another great stay in the future!Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Jon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect logistics for motorcycle travel.
Stayed 1 night in Feb 2024
Response from Best Western Plus Villa Del Lago Management on Feb 28, 2024
Dear Jon,We're thrilled to hear that our hotel's logistics were perfect for your motorcycle travel needs!  Providing a convenient and hassle-free experience for our guests is important to us, and we're glad that our location and facilities meet your expectations.  If there's anything else we can do to enhance your stay or if you have any specific requests for your future visits, please feel free to let us know.  We look forward to welcoming you back for another fantastic stay!  Safe travels on your motorcycle adventures!Thank You,Best Western Plus Villa Del Lago Management

2/10 Terrible

Jhowin

Liked: Cleanliness, staff & service
I didnt like how the shower was cold. Every time i showered it was cold and eventually warm but not warm enough
Stayed 2 nights in Feb 2024
Response from Best Western Plus Villa Del Lago Management on Feb 26, 2024
Dear Jhowin,Thank you for sharing your experience. We sincerely apologize for any inconvenience with the shower temperature. Your feedback is invaluable, and we are actively addressing this issue to ensure a more consistent and comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okay

Binh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Best Western Plus Villa Del Lago Management on Feb 13, 2024
Dear Binh,Thank you for reviewing your stay at Best Western Plus Villa Del Lago. We hope you enjoyed our on-site amenities and enjoyed our convenient location.Thank you again for staying with us.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

Amandeep

Stayed 4 nights in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Mar 22, 2024
Dear Amandeep,Thank you for leaving us a rating of your stay with us at Best Western Plus Villa Del Lago. We work tirelessly to ensure our guests experience the best hospitality in Best Western Plus Villa Del Lago. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Eugena, dublin

Liked: Cleanliness, staff & service, property conditions & facilities
They need a bar
Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Feb 9, 2024
Dear Eugena,Thank you for sharing your feedback. We appreciate your input and take guest suggestions seriously. While we currently don't have a bar, we continuously evaluate ways to enhance our amenities. Your insights help us better understand guest preferences. We hope you enjoyed your overall stay and look forward to welcoming you back for an even more enjoyable experience.Thank You,Best Western Plus Villa Del Lago Management

8/10 Good

Raynald A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All okay except breakfast. Seems like you can’t get a decent breakfast anywhere. A brown paper bag with 2 cups of apple juice and 2 energy bars.
Stayed 1 night in Feb 2024
Response from Best Western Plus Villa Del Lago Management on Feb 6, 2024
Dear Raynald A,Thank you for sharing your feedback. We appreciate your positive remarks on our overall services. We apologize for any inconvenience regarding the breakfast experience; your comments are invaluable for our continuous improvement. We are actively reviewing our breakfast offerings to ensure a more satisfying and diverse selection in the future. We hope to have the opportunity to welcome you back and provide an enhanced experience.Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Angela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe place for an overnight stay, safe and quiet
Stayed 1 night in Feb 2024
Response from Best Western Plus Villa Del Lago Management on Feb 6, 2024
Dear Angela,Thank you for choosing our hotel for your overnight stay. We are delighted to hear that you found our establishment to be a safe and quiet haven. Your comfort and security are our top priorities, and we appreciate your positive feedback. We look forward to welcoming you again in the future for another peaceful stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

Vital, Tarzana

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stay in room 334 Monday night and at night time I heard something scratching so I thought it was next room , but in the morning when I was using the restroom a rat came running looking for food I guess , that was really scary and dirty situation
Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Jan 31, 2024
Dear Vital,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay in room 334. Rest assured, we are addressing the issue immediately to ensure a clean and comfortable environment for all our guests. Your feedback is invaluable, and we appreciate your understanding. Please allow us the opportunity to make it right on your next visit.Sincerely,Best Western Plus Villa Del Lago Management

2/10 Terrible

Amber

Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Feb 13, 2024
Dear Amber,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Best Western Plus Villa Del Lago.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenient right off of i5. Closely surrounded by several restaurants, gas, grocery, and coffee shops. Well kept grounds and rooms minus a few missing housekeeping items, but overall really nice for the price.
Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Jan 23, 2024
Dear Nicole,Thank you for taking the time to share your experience. We're delighted to hear you found our location convenient and appreciated the well-kept grounds and rooms. Your feedback regarding housekeeping items is valuable, and we apologize for any oversight. Rest assured, we'll address this promptly to enhance our service. We appreciate your overall positive sentiment and hope to welcome you back for an even more enjoyable stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

Bill

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Jan 18, 2024
Dear Bill,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okay

Matthew

Traveled with pets
Disliked: Property conditions & facilities
For one thing, get rid of the stupid plastic barriers. The viruses are air borne nothing you can do to stop air movement. The younger women who checked me in had blue hair and had zero guest service skills. She told me nothing about where my room was or where the elevators location, she just walked away.
Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Jan 17, 2024
Dear Matthew,Thank you for sharing your feedback. We appreciate your concerns and apologize for any inconvenience. Our safety measures aim to create a secure environment for our guests, but we'll review the effectiveness of the barriers. We're sorry to hear about your check-in experience; this is certainly not our standard. We'll address this with our team to ensure better communication in the future. We value your input and hope to have the opportunity to welcome you back for an improved stay.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

Tim

Liked: Staff & service
It’s what you can expect from a Best Western the location is ideal with fuel food and a bed for the night.
Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Jan 11, 2024
Dear Tim,Thank you for taking the time to share your experience with us. We're delighted to hear that our convenient location, amenities, and comfortable accommodations met your expectations. Providing a seamless stay is our priority, and we appreciate your acknowledgment. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

Dianne, Pittsburg

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The ADA room had a bed that was too high. I could not get in the bed.
Stayed 1 night in Jan 2024
Response from Best Western Plus Villa Del Lago Management on Jan 16, 2024
Dear Dianne,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced with the bed height in our ADA room. Your feedback is invaluable, and we are committed to making the necessary adjustments to enhance accessibility for all guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Best Western Plus Villa Del Lago Management

4/10 Poor

Colman

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower did not have working hot water, ants in the bathroom.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Feb 1, 2024
Dear Colman,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water and the presence of ants in your bathroom. Please rest assured that we take your concerns seriously, and our maintenance team is addressing these issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Good

karen

Easy access to freeway. Shower/bathtub slippery. Soap dispenser didn’t work. Pillows are half size squares. Room was clean though.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Jan 3, 2024
Dear karen,Thank you for your feedback. We appreciate your positive note about our clean rooms. Apologies for the inconveniences you faced. We'll address the shower, soap dispenser, and pillow concerns promptly. Your insights help us improve, and we hope to welcome you back for an enhanced experience.Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Stscy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Jan 3, 2024
Dear Stscy,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Best Western Plus Villa Del Lago. We would love to host you again on your next visit to Best Western Plus Villa Del Lago. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Best Western Plus Villa Del Lago Management

8/10 Good

Jessica

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located centrally in the middle of several food and dining areas in walkable distance. Very nicely Christmas decorated which my 5-year-old loved. Pool and jacuzzi area were advised to not use because they do not service them during this time of year. They also don't budge on early check in.
Stayed 3 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Jan 2, 2024
Dear Jessica,Thank you for your valuable feedback. We're delighted to hear you enjoyed our central location and festive decorations. Apologies for any inconvenience regarding the pool and jacuzzi; seasonal maintenance ensures optimal service later. Regarding early check-ins, we appreciate your understanding as we strive to provide a seamless experience for all guests. We look forward to welcoming you and your family back for another delightful stay.Thank You,Best Western Plus Villa Del Lago Management

2/10 Terrible

Phillip

Business traveler
Disliked: Staff & service, property conditions & facilities
Not recommended.
I have stayed one night I can’t sleep because some sounds like electrical and drain comes out all night long. And they are not providing breakfast. They are prepared that I have up roads photos.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 29, 2023
Dear Phillip,We sincerely apologize for any inconvenience during your stay. Our team is addressing the noise issues promptly, and we regret that it impacted your sleep. Regarding breakfast, we apologize for any misunderstanding; we offer various dining options nearby. Your feedback is valuable, and we appreciate your patience as we work to enhance our guests' experiences. If you have further concerns, please contact us directly, and we'll ensure a more pleasant stay in the future.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Good

Darrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 28, 2023
Dear Darrell,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

Kurt, Fountain Valley

Liked: Cleanliness, staff & service
Noisy heater had to change rooms because first heater did not work. Water for shower was barely warm.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 28, 2023
Dear Kurt,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the heater and water temperature. Your feedback is invaluable, and we are addressing these issues to enhance our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 28, 2023
Dear Guest,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Stscy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 29, 2023
Dear Stscy,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. Thank you once more for your excellent feedback.Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Maria Anayelli

Stayed 4 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Jan 16, 2024
Dear Maria,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.We look forward to hosting you again in the future. Thank you for staying with us!Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Always pleasant stay on the long drive from southern CA to northern CA
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 27, 2023
Dear Priscilla,Thank you for choosing our hotel as your rest stop during your journey from southern to northern CA. We're delighted to hear that your stays have consistently been pleasant. Our team is committed to providing a comfortable and enjoyable experience for all our guests. Your positive feedback is truly appreciated, and we look forward to welcoming you back on your future travels. Safe journeys!Thank You,Best Western Plus Villa Del Lago Management

2/10 Terrible

Sheila

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Paid for free breakfast. woke up so excited for breakfast but no. (I wish for a partial refund for the wrong advertisement) Hot water was cut off. Window was unsecured.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 22, 2023
Dear Sheila,Thank you for sharing your experience. We sincerely apologize for any inconvenience caused during your stay. Our team is investigating the breakfast miscommunication and addressing the hot water issue. Guest satisfaction is our priority, and we appreciate your feedback. Please contact us directly so we can discuss a resolution and ensure your next visit exceeds expectations.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okay

Marlene V

Business traveler
Liked: Cleanliness
Shower Tub Leaking all night, can't Sleep.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 22, 2023
Dear Marlene,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the leaking shower tub during your stay. Please rest assured that we have promptly addressed the issue and taken measures to prevent its recurrence. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.Sincerely,Best Western Plus Villa Del Lago Management

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Elevator did not work. My bed sheets hadna yellownstain resembling a urine stain. The shower water was either super hot or super cold, no in between.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 26, 2023
Dear Daniel,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Our team is addressing the elevator and plumbing issues immediately to ensure they are promptly resolved. We appreciate your feedback and would welcome the opportunity to make amends. Please contact our front desk, and we'll ensure your next visit is nothing short of exceptional.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okay

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and quiet. Just no breakfast.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 19, 2023
Dear Irene,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the tranquility of your stay. Regarding breakfast, we appreciate your input and will explore options to enhance our offerings. Your satisfaction is our priority, and we look forward to welcoming you back for an even more enjoyable experience.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 19, 2023
Dear Robert,Thank you for reviewing your stay at Best Western Plus Villa Del Lago.  We hope you enjoyed our on-site amenities and enjoyed our convenient location.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Clean, nice, and spacious. The shower couldn’t turn on because the handle came out of the wall.👎
Stayed 2 nights in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 12, 2023
Dear Guest,Thank you for choosing our hotel and sharing your feedback. We appreciate your kind words about our cleanliness and spacious accommodations. We apologize for the inconvenience with the shower handle and assure you that our maintenance team is promptly addressing the issue. Your insights are invaluable, and we hope to welcome you back for an even more seamless stay.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

peter

Liked: Amenities
Lots of bugs in the room and when brought to the attention of the front desk, not the slightest hint of concern or appology.
Stayed 1 night in Dec 2023
Response from Best Western Plus Villa Del Lago Management on Dec 12, 2023
Dear Peter,Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused during your stay. Cleanliness is a top priority, and we regret falling short of your expectations. Rest assured, we are addressing the issue promptly to ensure a more pleasant experience for our guests. Your concerns are valuable, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide the exceptional service we strive for.Thank You,Best Western Plus Villa Del Lago Management

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Torn curtains, heater that wasn’t useable do to noise it made. Bathroom floor had unknown hair on floors. We have stayed with this property in past but most likely not again.
Stayed 1 night in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Dec 7, 2023
Dear Robert,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. Our team is committed to addressing the issues you raised, ensuring a more comfortable and enjoyable experience in the future. Your loyalty means a great deal to us, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Best Western Plus Villa Del Lago Management

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a nice weekend and it was one of the most peaceful stays I’ve ever had with my husband. Not a lot you can come around but it has such close food places, you can literally walk to it without driving and parking was simple and convenient. Lot of places are extra about parking and fees and whatnot but this place just gave you that vibe where you can stay with no complications! Will definitely come stay again!
Response from Best Western Plus Villa Del Lago Management on Dec 6, 2023
Dear Kelly,Thank you for choosing our hotel for your weekend getaway. We're delighted to hear that you and your husband enjoyed a peaceful stay with us. It's wonderful to know that our convenient location and hassle-free parking contributed to a positive experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

LARRY J

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk was less than welcoming. No instructions on arrival because printer allegedly broken. No request for vehicle description, no direction to the elevator and when asking for instructions you're greeted with "What's Up?" Won't be staying here on our return trip.
Stayed 1 night in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Dec 6, 2023
Dear LARRY,We appreciate your feedback and regret any inconvenience during your stay. Our sincere apologies for the lapses in service. We are addressing the concerns raised, and measures are being taken to enhance our guest experience. Your comments are invaluable in our commitment to providing excellent service. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Best Western Plus Villa Del Lago Management

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Nov 29, 2023
Dear Blair,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Best Western Plus Villa Del Lago.Thank You,Best Western Plus Villa Del Lago Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, no notice
Drove over 5 hours only to show up and be told that there is no hot water. No notification. S
Stayed 2 nights in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Nov 21, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is our priority, and we regret that the hot water issue impacted your visit. We are investigating the oversight in communication to ensure this doesn't recur. Please allow us the opportunity to make amends; we would appreciate another chance to provide you with the exceptional experience we strive to offer.Sincerely,Best Western Plus Villa Del Lago Management

4/10 Poor

Sviatoslav

Disliked: Cleanliness, staff & service
no hot water or breakfast
Stayed 1 night in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Nov 14, 2023
Dear Sviatoslav,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of hot water and breakfast. Your comfort is our priority, and we are addressing these issues immediately to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Best Western Plus Villa Del Lago Management

10/10 Excellent

horacio

Stayed 4 nights in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Nov 9, 2023
Dear Horacio,Thank you so much for writing such great things about our hotel and service here. We hope to see you again on your next trip to Best Western Plus Villa Del Lago.Thank You,Best Western Plus Villa Del Lago Management

2/10 Terrible

John

Business traveler, Traveled with family
Avoid this hotel like the plague. Over last five plus years it got so rundown and they don’t care about long-time guests. They gave me room right above the DJ party area, this is completely unacceptable And they refused to give me a refund or change rooms. I would never stay here again.
Stayed 1 night in Nov 2023
Response from Best Western Plus Villa Del Lago Management on Nov 7, 2023
Dear John,We appreciate your feedback and apologize for any inconvenience you experienced during your recent stay. We take our guests' concerns seriously and will address the issues you've raised with our team to ensure a better experience for all. We hope you'll consider giving us another chance in the future to provide a more enjoyable stay. Thank you for sharing your thoughts.Sincerely,Best Western Plus Villa Del Lago Management

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Best Western Plus Villa Del Lago Management on Nov 3, 2023
Dear Michael,Thank you for reviewing your stay at Best Western Plus Villa Del Lago. We hope you enjoyed our on-site amenities and enjoyed our convenient location in Best Western Plus Villa Del Lago.Thank You,Best Western Plus Villa Del Lago Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and in good shape. Only problem we had was closing the bathroom door. You really had to pull it to get it to close. Other than that it was a nice stay.
Stayed 2 nights in Oct 2023
Response from Best Western Plus Villa Del Lago Management on Nov 2, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your positive comments about our cleanliness and the overall condition of our facilities. We're sorry to hear about the issue with the bathroom door, and we'll have our maintenance team address it promptly. We're delighted you enjoyed your stay otherwise and look forward to welcoming you back in the future.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

Catherina

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Advertised included breakfast which consisted of a bagged breakfast of a small apple juice, small fruit cocktail, fruit and grain bar that tasted like sawdust and a fork. No yogurt, no cheese, no protein. Very disappointing. No hot water in the morning. Very average check in experience. Overall a disappointing stay.
Stayed 1 night in Oct 2023
Response from Best Western Plus Villa Del Lago Management on Nov 2, 2023
Dear Catherina,We apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we will review the breakfast offerings and address the issues with our hot water system. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future. Thank you for choosing our hotel.Sincerely,Best Western Plus Villa Del Lago Management

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-5 and amenities (gas, dining options).
Stayed 1 night in Oct 2023
Response from Best Western Plus Villa Del Lago Management on Nov 2, 2023
Dear Ronald,Thank you for sharing your feedback with us. We're delighted to hear that our hotel's convenient location near I-5 and nearby amenities met your expectations. Your satisfaction is our priority, and we hope to welcome you back for another comfortable stay in the future. If you have any further suggestions or comments, please feel free to share them with us.Thank You,Best Western Plus Villa Del Lago Management

4/10 Poor

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC unit in my room did not work. Hotel was full so they could not move me to another room and maintenance guy had the night off so he could not fix it. Then to top it off the remote for the TV did not work. I was getting up at 5 AM so I just went to sleep.
Stayed 1 night in Oct 2023
Response from Bianca on Oct 27, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Dianne

Traveled with partner
We had a unusual happening!we were in our room and our door opened. He looked surprised as well we did. The desk made a mistake. Well what would have happened if we weren’t in our room?
Stayed 2 nights in Oct 2023
Response from Best Western Plus Villa Del Lago Management on Oct 18, 2023
Dear Dianne,Thank you for sharing your recent experience at our hostel. We sincerely apologize for the unusual incident you encountered. Your safety is our top priority, and we take this matter seriously. We have addressed the issue with our front desk to ensure such mistakes do not recur. We appreciate your understanding and look forward to serving you better on your next visit.Thank You,Best Western Plus Villa Del Lago Management

6/10 Okay

Patricia

Traveled with partner, Traveled with family
No food for any meal.
Stayed 1 night in Oct 2023
Response from Best Western Plus Villa Del Lago Management on Oct 18, 2023
Dear Patricia,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We strive to meet all our guests' needs, and we're sorry that we fell short in providing meals during your visit. Your comments are valuable, and we'll use them to improve our services. We hope to have the opportunity to welcome you back and offer a more satisfying experience.Thank You,Best Western Plus Villa Del Lago Management

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area. Clean
Stayed 1 night in Sep 2023
Response from Best Western Plus Villa Del Lago Management on Oct 4, 2023
Dear Celeste,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel's prime location and appreciated the cleanliness of our property. Providing a pleasant and hygienic environment for our guests is one of our top priorities. We hope to have the pleasure of welcoming you back in the near future for another exceptional stay.Thank You,Best Western Plus Villa Del Lago Management