로비

데이즈 인 바이 윈덤 웨스트리 여행 후기

2 out of 5
데이즈 인 바이 윈덤 웨스트리
7144 Mccracken Rd I 5, Westley, CA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 641개 이용 후기 중 159개" "
평점 8 - 좋아요. 641개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 641개 이용 후기 중 129개" "
평점 4 - 별로예요. 641개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 641개 이용 후기 중 61개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고속도로와 가까이 위치하고 있어 접근성은 아주 좋으나 그로인한 자동차 소음이 밤새 있어서 힘들었음.
답변 제공: Days Inn Westley 님, 2017년 4월 2일
Hello, I am glad you found your room accessible and convenient. Being near the high traffic freeway does tend to get a bit noisy but we will definitely look into damping the noise that comes into the room.

4/10 - 별로예요

CHRIS

출장 여행
별로예요: 편의 시설/서비스
The t.v. didn't work. The microwave took 3 times as long to warm up my food. The lights were on a timer so they would shut off after 15 mins.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 22일
Dear Chris, we are sincerely sorry to hear about the inconveniences you experienced during your stay with us. Please accept our apologies for the malfunctioning TV, slow microwave, and inconvenient lighting timer. Our maintenance team has been promptly notified to address these issues to ensure they do not recur in the future. We understand the importance of a comfortable and hassle-free stay, and we regret falling short of your expectations in this regard. We assure you that this is a rare episode at our beloved hotel and request you kindly give us one more chance to provide you with the guest experience you deserve!Best Regards,Days Inn WestleyCustomer Care Team

6/10 - 괜찮아요

Jill

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet hotel just off the freeway. quality furnishings not being taken care of. Chest of drawers. middle drawer broken or not on rail. carpet starting to fray at bathroom. Handicapped room, but closet rod too high to reach. Major concern security bolt did not work. Had to slam door to get door to latch, but security bolt would not clear the strike plate.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 18일
Dear Jill, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel quiet and convenient. However, we apologize for the issues you encountered with the furnishings and the security bolt in your room. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Westley.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

Samantha

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was told I needed to leave a day before check out due to the fact my kids where being too loud , that there regulars complained. I informed before checking in I had children and asked for bottom room. Then not only that I was accused of smoking marijuana when I'm out here on business training.. would not suggest to any family's. WAS NOT REFUNDED EITHER!!!
2024년 2월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Samantha, we sincerely apologize for the negative experience you encountered during your stay with us. We strive to provide a welcoming and comfortable environment for all our guests, and it is disheartening to hear about the challenges you faced. Your concerns regarding noise disturbances, complaints, and unwarranted accusations have been noted, and we will address them with our team to prevent such incidents from recurring. Additionally, we apologize for any miscommunication regarding the duration of your visit. Please know that we will work diligently to ensure a more positive experience for our guests. We hope to have the opportunity to regain your trust and welcome you back for a better stay.Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Julie A

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear Julie, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

Marianne 님, Page

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every lamp/light, coffee maker, tv, internet connection, phone, fridge, microwave and room heater worked AND was plugged in!
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear Marianne, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and incredibly well-equipped accommodations. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to praise our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Days Inn Westley on your next visit!Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

Navid

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
To dirty
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 26일
Dear Navid, thank you for reaching out to us. We regret the extreme inconvenience caused to you by the shortcomings in hygiene and are quite saddened to learn you had such a negative experience. Please let us know about any improvements we can introduce to enhance the guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards,Days Inn WestleyCustomer Care Team

6/10 - 괜찮아요

Dawn

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 20일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Emanuel

답변 제공: Customer Care Team 님, 2024년 1월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

IGNACIO

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 1일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Lisa 님, whittier

2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Hey Lisa, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Days Inn Westley!Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible hotel!
Worst hotel I have ever been to. Check-in was like vhecking into a jail. Had to ring bell to get service. Noticed several work trucks with men cooking food on tailgates. Upon entering room, it smelled bad, carpet dirty, stains on doors and walls. Furniture dirty and looked like blood on lampshade. Refused to stay and couldn't believe this was a Wyndham property let alone a Hotels recommended property. Requested a refund and stayed at another hotel nearby, which was 100 times better. I can't stress this enough, stay way from this hotel. Total let down for sure!
Blood stained floor
Dirty furniture
Unknown stain on lampshade
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 3일
Dear William, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Days Inn WestleyCustomer Care Team

4/10 - 별로예요

Kristina

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 14일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Jhoan Benito

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They had no running water on the rooms
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 18일
Dear Jhoan, we're truly sorry to hear that you experienced a lack of running water in your room during your stay. This is completely unacceptable and not reflective of the level of service we aim to provide. We deeply regret any inconvenience and discomfort this caused you. Your feedback is crucial, and we'll use it to address the issue and prevent similar incidents in the future. If there's anything more you'd like to share or discuss, please don't hesitate to let us know. Your satisfaction is important to us, and we're here to ensure your future stays are drastically improved.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

Keegan

2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 15일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Vince

2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 28일
Dear Vince, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

john

2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 8일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Swimming pool and guest laundry not in service!
Upon our arrival, we learned that the swimming pool had not been in service for 2 months. They didn't bother updating the information in Hotels.com site and refused any partial refund. The guest laundry also happened to be "broken", but miraculously came back in service right after we complained to hotels.com customer service. Our impression was the hotel was trying to close all facilities from paid customers to save money. We felt cheated because we chose to pay more for them when booking then were told all of them are not available.
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 2일
Dear Guest, we apologize for the disappointment you experienced during your stay, particularly with the closed swimming pool and guest laundry facilities. It is shocking to hear that you felt we were purposefully shutting down facilities, so we would like to assure you that this is not true. We are committed to providing you with the best efforts of our hospitality and ensuring accurate information is updated on our booking sites. Allow us time to address these issues with the relevant teams to ensure such situations do not recur. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Days Inn Westley.Best Regards,Days Inn WestleyCustomer Care Team

4/10 - 별로예요

Maria

연인과의 여행
별로예요: 청결 상태
Muy mala no tienen luz las lámparas de la cama no sirve el teléfono hay muchos insectos en la alfombra ,,, no me vuelvo a quedar aquí
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 1일
Hi Maria,We apologize for the disappointing experience you had during your stay with us. Your feedback about the lack of light, non-functional bed lamps, and the phone is concerning, and we deeply regret any inconvenience caused. Additionally, we apologize for any cleanliness issues you encountered, and we take this matter seriously. Maintaining a clean and comfortable environment is of the utmost importance to us, and we will address these concerns with our team to prevent similar occurrences in the future. We hope you will consider giving us another chance in the future to show you the quality and service we are capable of providing!Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

PEIFEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 10일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and quiet a nice place to stay
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 4일
Dear Guest, thank you for letting us know you had a great stay at Days Inn Westley. We're glad our clean, quiet accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

BENJAMIN

2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 26일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Claudia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay
Just a stop overnight. Good bed. Breakfast lacking. Price great.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 7일
Dear Claudia, thank you for choosing our hotel for your overnight stop. We're glad to hear that our comfortable bedding and reasonable pricing were perfect for you. We apologize if the breakfast did not meet your expectations. Your feedback is important to us, and we'll take it into consideration as we work on enhancing our breakfast options. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to have the chance to serve you better in the future.Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 6일
Dear Sonia, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Days Inn Westley with the finest of our facilities and services!Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Gabriel 님, KINGSBURG

2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 15일
Hey Gabriel, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Days Inn Westley!Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Breakfast advertised but breakfast area closed.
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 25일
Dear Charles, we thank you for positively rating our hotel and services. We are sorry about breakfast, and we assure you we will make up for this. We look forward to your next visit to serve you again with an original Days Inn guest experience.Best Regards,Days Inn WestleyCustomer Care Team

4/10 - 별로예요

Irene

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience
The electricity and water shut down in the middle of the night, thankfully i had my phone with some charge and I was able to use flashlight to go to restroom.
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 25일
Dear Guest, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the power outage and water shortage in the middle of the night that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

SHUSAKU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 16일
Dear Guest, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Days Inn Westley with the finest of our facilities and services!Best Regards,Days Inn WestleyCustomer Care Team

6/10 - 괜찮아요

thomas

2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 9일
Dear Thomas, thank you for rating your stay at Days Inn Westley. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards,Days Inn WestleyCustomer Care Team

4/10 - 별로예요

Marla 님, Bend

별로예요: 직원 및 서비스
Would not stay here again
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 9일
Dear Marla, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards,Days Inn WestleyCustomer Care Team

4/10 - 별로예요

Karen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 17일
Dear Karen, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Steven

2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 14일
Dear Steven, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Days Inn guest experience on your next visit to Westley.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

Ray 님, Surrey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It looked ok from the outside. Smelled clean in the room, but it was disgusting. There was hair in the sink and tub, urine in the toilet, and old coffee in the microwave. How this property can post an Expedia endorsement in their office is baffling. Never staying there again.
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 27일
Dear Ray, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was no water, I was there on business and couldn’t take a shower. I would like a partial/full refund
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 14일
Dear John, thank you for sparing the time to rate us. We’re incredibly gutted to receive such low ratings on our performance during your recent stay. We apologize for the water shortage in the room and any inconvenience caused by this incident. This is a rare occurrence at our place, and we assure you that we will fix it at the earliest. As for your refund request, we kindly inform you to contact our front desk team. We look forward to hearing more from you to improve your next visit with us!Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

olivier

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniente
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 11일
Dear Olivier, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the convenience of our location. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

Reuben

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entry door had very large gap at bottom and side needing weather stripping.
2023년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 7일
Dear Reuben, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the entry door was unsuitable for comfortable use and marred your time with us. Please know that we will be looking into this. We appreciate your feedback and hope to resolve this issue at the earliest. We look forward to welcoming you back to Days Inn Westley soon.Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Martha

좋아요: 청결 상태
2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 11일
Dear Martha, thank you for letting us know you had a great stay at Days Inn Westley. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 2월 14일
Dear Guest, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our hospitality delights and motivates us to improve our experience for each new guest believing in the quality of our service. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Days Inn Westley in advance, and we'll book a perfect room for your vacation. Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 2월 14일
Dear Guest, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Days Inn Westley!Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Clean absolutely no frills. Quiet safe
2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 1월 24일
Dear Guest, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our clean, quiet, and safe accommodations delights us greatly and motivates us to improve our experience for each new guest believing in the quality of our service. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Days Inn Westley in advance, and we'll book a perfect room for your vacation. Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

John J

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt like I was checking in to a "No Tell Motel". First time after 30 yr's. of traveling, did I have to check-in at an outside walk-up (bullit proof glass) window. I got the feeling they didn't care if I stayed there or not. There "Free Breakfast" is kind of a joke. It is Frosted Flakes or Rasin Brand, Coffee, and "an Apple". Okay, its free. But what's not free is the Bed. The mattress was so BAD, I will NEVER stay at this hotel again, nor will I recommend it.
2022년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 1월 2일
Dear John, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We are sorry to hear that you were unimpressed with our check-in service and breakfast choices. We apologize for the room conditions making it unsuitable for a satisfactory visit. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends. We look forward to hearing from you and learning how we can make this right.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

Armida

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 1월 2일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - 별로예요

Rocke

연인과의 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스
Continental breakfast is cereal and toast. The lobby was locked and the employee acted put out when I rang the bell to bring him up front to let me in. Not welcoming. $20 per pet is not "pet friendly". Room smelled clean. Arm chair had stains.
답변 제공: Customer Care Team 님, 2022년 12월 21일
Dear Rocke, we are sorry to hear that you had such a disappointing experience during your stay. Thank you for letting us know about the issues that you experienced. We apologize for the limited breakfast options, stained furniture, and rude staff behavior. We are extremely disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Effective decisions and changes shall be taken to ensure this does not happen again. We feel let down to know that you did not find our performance and services adequate. Such an experience is not typical of what our guests receive, so we will take your comments very seriously and do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Sasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice and clean and nice staff
답변 제공: Customer Care Team 님, 2022년 12월 21일
Dear Sasha, we are delighted to know that you have the best ratings for us on your stay. It is our duty to provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Days Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

German

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good night rest, bed and pillows were comfortable. Hot water, very clean and spacious. Breakfast was dissapointing.
2022년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 12월 1일
Dear German, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit, with our clean room conditions, comfortable bedding, and bathroom amenities working in your favor. We are sorry that our breakfast service disappointed you. Please know that we will be looking into this. We appreciate your feedback and hope to remain your hotel of choice in this area. We look forward to welcoming you back to Days Inn Westley soon.Best Regards,Days Inn WestleyCustomer Care Team

2/10 - 너무 별로예요

George 님, Las Vegas

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was dingy door didn’t lock seem to have been kick-in several times, made us feel unsafe. Heater did not work!
2022년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 11월 16일
Dear George, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the damaged door and unsafe conditions. We have informed the management about your comments, and our maintenance team has been instructed to resolve this issue with utmost concern. As for the heater, we are sorry that it was broken during your visit. We will review your remarks in detail and make changes wherever possible in improving our facilities to ensure a better experience for our future guests. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We'll be sure to make up for your troubles and give you a rewarding experience at our hotel on your next visit.Best Regards,Days Inn WestleyCustomer Care Team

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed very comfortable. Wide variety of TV options. Large room. Coffee maker does not work. Keeps shutting off. Would not brew coffee. No stopper in the bathroom sink. If you drop something small in the sink, it's gone forever. Covered drain with a washcloth so this did not happen. Could have lost medicines, hearing aids, toothbrush down the drain.
답변 제공: Customer Care Team 님, 2022년 11월 7일
Dear Charles, thank you for rating us and reaching out to review your stay with us. Our hotel's mission is to provide great value to our guests during their stay, and we are incredibly happy to know that we successfully attained our targets. Our team is delighted that our spacious room conditions, comfy beds, and TV options were suited to your satisfaction. We have taken note of your feedback about the faulty coffee maker and uncovered drain in the bathroom. After careful consideration with our administration, we have instructed our maintenance team to settle these issues immediately. Other than these, we sincerely hope that you experienced a comfortable stay and enjoyed the rest of our services. It was a pleasure to host you, and we look forward to having you back at Days Inn Westley many more times.Best Regards,Days Inn WestleyCustomer Care Team

10/10 - 훌륭해요

Stuart

2022년 10월에 1박 숙박함

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2022년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 10월 26일
Hi John,We specialize in cleanliness! Thank you for your lovely review. Our housekeeping team will be on cloud nine! We look forward to having you here with us once more!Best Regards,Days Inn WestleyCustomer Care Team

6/10 - 괜찮아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스
People were checking in at late hours and left early in the morning. It was noisy.
2022년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 10월 12일
Dear Stephanie, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the noise from the late check-ins and early check-outs marred your time with us. We regret the inconvenience caused and assure you that we will be looking into minimizing this disturbance. We appreciate your feedback and hope to remain your hotel of choice in this area. We look forward to welcoming you back to Days Inn Westley soon.Best Regards,Days Inn WestleyCustomer Care Team