Dear Michael,Please accept our heartfelt apologies for failing to provide you with a fantastic stay. The cleanliness of our rooms is paramount to us, so rest assured we will speak with our housekeeping team to ensure they are following our stringent procedures. Thank you for taking a moment to share your feedback, and we hope you'll consider revisiting us for an experience worthy of a five-star rating.

Dear Tim,We sincerely apologize for the miscommunication regarding our hot tub, and we understand your frustration. Rest assured, we will work to ensure this information is updated on all our reservation sites. Please take care, and we hope to have another opportunity to host you again for a better overall experience.

Dear Sue, We appreciate you sharing your concerns with us. Illicit activity on our property is not allowed, and we encourage guests to inform our front desk team of matters like this so they can take the necessary action right away. Rest assured that our team will be more attentive and aware of such situations moving forward. We do apologize as well that you were unaware of our pet fee. Hopefully, your time spent in Mojave was much more to your satisfaction, and we wish you nothing but the best in your travels ahead.

We strive to provide clean and comfortable accommodations, and it saddens us to hear that we dropped the ball. We can assure you that we will discuss your concerns with our housekeeping team and remedy any issue that arises. All the best and we hope that given the chance you are back in town, you will still choose to stay with us.