해변에 위치, 백사장, 일광욕 의자, 비치 파라솔

몸바사 컨티넨탈 리조트 여행 후기

4 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 39개 이용 후기 중 9개" "
평점 8 - 좋아요. 39개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 39개 이용 후기 중 7개" "
평점 4 - 별로예요. 39개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 39개 이용 후기 중 7개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Hassan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast and dinner buffet was very bad and tasteless, when I tried to bring food and drinks from outside as an alternative they told me they don’t allow. I should have stayed Serena or white sands.
2024년 2월에 3박 숙박함

4/10 - 별로예요

Ahmed

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The buffet was finished before the time was up. There was no water in the hotel for several hours. The AC wasn’t working in our rooms.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Pawel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Olive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Keith

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Amazing place but a lot of property needs repair
2023년 11월에 3박 숙박함
답변 제공: Dennis Mwangala, Front office Manager 님, 2023년 12월 2일
Dear Keith,Greetings from Mombasa continental and thank you for your choice to stay with us and your time to review our services which will go a long way to improve us.We look forward to host you again in future

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 8박 숙박함
답변 제공: Dennis Mwangala, Front office Manager 님, 2023년 12월 2일
Greetings John and thank you for having chosen to stay with us.We really appreciate your business support and your time to review our services. This will go along way to help us get better. We look forward to host you again soon

10/10 - 훌륭해요

Henry

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expansive beach..and great health club
2023년 7월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great comfort and serenity
2023년 5월에 5박 숙박함

8/10 - 좋아요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

MAXAMED MAHDI

2023년 3월에 4박 숙박함

10/10 - 훌륭해요

josue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked many things about this property, the people, the friendliness, security, the professionalism, the attention, and the willingness to give supportin any matter. Thank you, for the attentiveness...by the way, miss eunice, was amazing at the check in counter
2023년 2월에 4박 숙박함

6/10 - 괜찮아요

Inneth

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no hot water for the shower
2023년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff are so kind. The beach is out of this world, gorgeous. Unfortunately the hotel is very outdated and was not very clean. We had roaches and beetles in our room. And none of the sinks worked , they were all clogged. But I need to highlight truly how kind the staff is.

10/10 - 훌륭해요

Tony

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bra price fint boende god service trevlig atmosphere

2/10 - 너무 별로예요

Kenyan

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
They should do major upgrade

8/10 - 좋아요

akim

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Faysal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room, swimming pool and beach are wonderful . It was beautiful and serene
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Abdullahi omar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Aniso Abdi

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t like the reception people was very bad I didn’t like the they charge more mone I pay online my money stil they charged me so I don’t like the hotels
2021년 11월에 3박 숙박함

6/10 - 괜찮아요

Joseph

Quietness and the buffet
2021년 10월에 1박 숙박함

4/10 - 별로예요

Rabbani

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was not good ,safe didnt work, food dishes where not very good. Room service was not available aftet 10.
2021년 8월에 7박 숙박함
답변 제공: Mohamed 님, 2021년 10월 17일
Dear Rabbani, Thank you for choosing to stay with us and we are very sorry for the bad experience. our aim is to provide the best to anyone who visits us. Your experience definitely does not meet the standards we have set for ourselves. We look forward to having another opportunity to make amends and deliver an unforgettable experience to you.

6/10 - 괜찮아요

Franz

Strandhotel
das essen war 1 Woche in Ordnung , und 2 Wochen zum Vergessen , immer zu wenig Salat mit Zutaten , Fisch gab es nur selten (STRANDHOTEL ) !
2020년 2월에 22박 숙박함
답변 제공: Sales and marketing 님, 2020년 3월 4일
Dear Franz, Wir danken Ihnen, dass Sie uns die Möglichkeit geben, Sie während Ihres gerade abgeschlossenen Aufenthalts zu empfangen. Wir freuen uns, dass Sie unser Essen als in Ordnung empfunden haben. Wir haben auch Ihr Problem mit Salat und Fisch zur Kenntnis genommen und versprechen, es zu verbessern. Wir schätzen Ihr Geschäft sehr und hoffen, dass Sie uns zusätzliche Möglichkeiten geben, Ihnen besser zu dienen

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very comfortable and spacious!..high speed internet and fridge in the room!..will definitely come again.
2020년 1월에 2박 숙박함
답변 제공: Dennis Front Office Manager 님, 2020년 1월 15일
Thank you for choosing to stay with us and the review. We trust that we will get more referrals from your stay, as we look forward to host you once again in future.

6/10 - 괜찮아요

Biniam

가족 여행
2019년 12월에 4박 숙박함
답변 제공: Dennis Mwangala 님, 2020년 1월 8일
Thank you for having chosen to stay with us and the review. We look forward to host you another time in future.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Dinner was nice and diverse. The rooms were clean and reasonably new. The pool area was a bit outdated including all other facilities. There werent any Tennis courts even though they were advertised.
2019년 4월에 4박 숙박함
답변 제공: Dennis Mwangala 님, 2019년 5월 2일
Greetings and thank you for having chosen to stay with us and the review.We are currently doing face lifting of the facility including the gardens. We welcome you another time in future to enjoy our serene environment. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 4월에 4박 숙박함
답변 제공: Dennis Mwangala 님, 2019년 4월 15일
Dear Guest, Thank you for having chosen to stay with us and the review which will help us go along way. It is our hope that you will spread the word to friends and family. We look forward to host you another time in future

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
J'ai beaucoup aimé, plage, cocotiers, soleil , plage à qqs mètres de l'hôtel, personnel agréable et disponible merci à la direction ainsi qu'à Victor pour son aide en Français impeccable à la réception, car mon Anglais était un peu limite.
2018년 12월에 14박 숙박함
답변 제공: Nancy 님, 2019년 1월 14일
Thank you for your review, we are glad you enjoyed your stay with us, we are hoping for your visit once more.

2/10 - 너무 별로예요

Yussuf

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
How I will never believe online bookings
This was one of the worst experience in hospitality, I paid online via hotels.com and when I reached there everything was different , staff they are all inexperienced .. the receptionist basically don't keep records of payment ... The restaurant serves you what you didnt order specially if you are Muslim.... And if you don't want you will be billed anyway ..... In short this hotel is a disgrace to hospitality industry
2018년 12월에 6박 숙박함
답변 제공: Nancy 님, 2019년 1월 14일
We are sorry for this experience, we promise for a happy experience next time.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Sehr bemühtes Personal.Hilfsbereitschaft vom Personal ist sehr gut. Man darf nicht vergessen das es sich um Kenia handelt.Meine Frau und ich haben den Urlaub sehr genossen.
2018년 11월에 20박 숙박함
답변 제공: Nancy 님, 2019년 1월 14일
Vielen Dank für Ihre Bewertung. Wir wissen es zu schätzen, dass Ihnen unsere Dienstleistungen gefallen haben. Sie sind immer wieder im Hotel willkommen, wenn Sie in Kenia sind !!

6/10 - 괜찮아요

Sven G

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2018년 10월에 2박 숙박함
답변 제공: Nancy 님, 2018년 11월 1일
Thank you for your reviews, we appreciate your stay with us, looking forward to hosting you once more. Regards

8/10 - 좋아요

LEI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
蒙巴萨欧陆酒店
酒店仅靠海边,硬件挺好,早期五星级酒店的配置,管理略差。
2018년 10월에 2박 숙박함
답변 제공: Nancy 님, 2018년 10월 25일
Dear Mr. Lei, Thank you for your review, we appreciate it will be of our assistance.

8/10 - 좋아요

Philip

My stay at Mombasa continental resort
I was happy with the location of the hotel away from the main traffic noise, the security and hotel facilities of swimming & gymn also the beach and cautious staff and affordable cost.
2018년 8월에 5박 숙박함
답변 제공: Nancy 님, 2018년 9월 6일
Dear Philip, Thank you for your compliments we do really appreciate. We are looking forward to hosting you and your friends once more.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awful hotel and staff
Please guys don't stay here. we booked for 3 nights but left after one hour. toilet didn't flush and was loose from wall, no wi fi, safe not working and staff who couldn't care less.
2017년 7월에 3박 숙박함
I send my apologies and regret you were treated that way. No guest deserves this and we are investigating the case for action.

8/10 - 좋아요

Mpagi Drake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1st Wedding anniversary celebration
These guys( the hotel team/crew) are so amazing. They made us a suprise 1st wedding anniversary cake. My wife and i enjoyed the cake so much.thx guys. U r d best
2017년 6월에 3박 숙박함
Dear M. D. It was a pleasure to have the opportunity to celebrate your anniversary with us. We too enjoyed and look forward to seeing you back with friends soon. Once again many thanks With best wishes for many more anniversaries. Mary

4/10 - 별로예요

Fred 님, Surrey, UK

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel facilities terrible BUT very friendly staff
The photos we were shown when booking our holiday were very old and outdated, probably from when the hotel was first built. We had to reject the first "THREE" rooms, due to poor electrical, state & conditions of the rooms, and the fourth was to some levels, acceptable. Please see the comments from the attached photos; Photo 1: Cracking & very dangerous balcony *HEALTH & SAFETY* Photo 2: Loose & trailing live electrical wires, attached to leaking AC plumbing pipes *HEALTH & SAFETY* Photo 3: Shabby and corroding bathroom fittings, and drains had no covers and were blocked. The stench from these drains very smelly - of rotten manner?? *HEALTH & SAFETY* Photo 4: Dangerous & faulty electrical fittings, with exposed live plugs next to electrical kettle. As ou can see from the photo, the extension lead was burnt *HEALTH & SAFETY* Photo 5: Dark & dangerous corridors & lift area, making it very awkward to see. At times, We had to use the light from our mobile phone to get to the lift area *HEALTH & SAFETY* Photo 6: Very poor Wifi & Satelite channels. Had to get an IT technician out most of the time to re-boot and sort out wifi, practically every day. Also had to get a TV engineer to come and programme our TV to receive BBC & CNN news channels.
Cracking balcony
Loose electrical & AC pipes
Shabby bathroom fittings
Dangerous & faulty electrical fittings

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Beautiful hotel poor management
Loved how specious the room was ,the pool and ocean view was marvelous but rude janitors..they don't change bedsheets nor pillow cases if you complain they flip it upside down ...you literally have to be in the room to see with your own eyes that they changing your bed sheets and towels,broken toilet ..it flashes once in two hours otherwise if you have stomach aches you gonna be in deep trouble till two hours passes by to have to flash the toilet..dirty bathroom mirror and dirty bathroom .understanding desk man Emmanuel .VERY VERY BEAUTIFUL HOTEL only very poor management coz no tourists but few locals who came for 3days and left ..it felt like a ghost town at night ,very scary ..it has a nightclub with nobody but bartenders I would have loved to be back here with my family if management was different and at least few tourists which I doubt

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함