야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

넵튠 빌리지 비치 리조트 앤드 스파 올 인클루시브 여행 후기

4 out of 5
넵튠 빌리지 비치 리조트 앤드 스파 올 인클루시브
Diani Beach, Galu Kinondo, Diani Beach

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 28개 이용 후기 중 7개" "
평점 8 - 좋아요. 28개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 28개 이용 후기 중 6개" "
평점 4 - 별로예요. 28개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 28개 이용 후기 중 0개" "

7.0/10

청결 상태

8.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Hermann Claudius

2023년 11월에 1박 숙박함

4/10 - 별로예요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Way too many flying insects on, yes, on the food. Flies at the dessert stations...flies at the tables when eating. Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only. I did not feel comfortable using the beach, too many unknowns approaching you. Insect, fruit flies in the rooms. Light switches are confusing.
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so very friendly and helpful!
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Bjarne

2022년 5월에 7박 숙박함

8/10 - 좋아요

Darnis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great food and spa
Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
2022년 2월에 4박 숙박함
답변 제공: The Neptune Team 님, 2022년 2월 9일
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet. The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities. The staff was fast when replying to my queries and requests.
2021년 5월에 3박 숙박함

8/10 - 좋아요

Viktoriia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bisschen in die Jahre gekommen, aber top Anlage und der Strand.
2020년 12월에 9박 숙박함

10/10 - 훌륭해요

felicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
Très beau cadre Rien à dire de négatif
2019년 6월에 4박 숙박함

8/10 - 좋아요

Krister

좋아요: 직원 및 서비스
Fantastiskt läge
Rummen var rymliga och bekväma med bra plats även utomhus. Städningen kunde varit bättre. Servicen på personalen inom samtliga områden var mycket bra förutom receptionen som slarvade lite. Läget var perfekt precis vid stranden som var fantastisk. Wi-Fi fanns men var inte alltid så att man kom in på nätet. Sammanfattningsvis så håller hotellet 3,5 av 5 möjliga.
2019년 2월에 17박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
2018년 12월에 3박 숙박함

10/10 - 훌륭해요

Ruben 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the most beautiful experience in all my life ;-) GREAT!
2018년 6월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Basic but had a relaxing break
Probably would not go back but was ok. Needs better deco and more efficient bar staff.
2017년 12월에 7박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good location, and fairly good accomodation arrangements. The staff was awesome!
2017년 11월에 2박 숙박함

8/10 - 좋아요

Sophie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay for couples, families, & groups
Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.
2017년 6월에 2박 숙박함

8/10 - 좋아요

gérard 님, PARIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
très bien situé
très bon accueil, personnel au top. Nourriture correcte, SPA très bien . La chambre est grande, bien équipée et accessible facilement

8/10 - 좋아요

hatim 님, mombasa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
nice hotel
pleasing experience, would go back if rate is lower.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Beach front location
The stay was ok. Hotel staff generally slow to respond but the food was great.

6/10 - 괜찮아요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Underbar utemiljö
Rummens standars var en besvikelse. Buffématen var generellt sett inte bra. För få solstolar och alldeles för lite poolhandukar

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
not a 4 star hotel
For a 4 star hotel, you need 4 star staff - and the personnel working at Neptune clearly are not trained hotel staff. This shows in many, many, many issues you would not expect in a 4 star hotel at a 4 star price: Toilets are dirty, faucets are leaking, crabs swimming in the pool (over days), drinks are luke warm, the room safe didn't work and the hotel safe was only available at extra cost, the water in the shower would only trickle, not run and the ceiling fan either runs at full (noisy) speed or not at all. Bottom line: Far too expensive for what you get.

8/10 - 좋아요

Ricardo Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place

10/10 - 훌륭해요

Lala 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Holiday resort
Staff very Friendly, Food is Very Good, Clean and great location

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Philip 님, Ithaca

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Confusing rules, rude front desk person
After checking in, we felt pushed around. We were recharging our laptops in the empty lobby, but we were told to go do that in our room. Too many confusing unwritten rules. The beach was nice.

4/10 - 별로예요

Dunc6012

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Tired and of a standard below other Diani hotels
The Neptune Village is becoming 'tired'. Recommended to use the safe in the room but it didn't work for the first 24 hours. Room telephone did not work throughout stay and staff appeared uninterested. Staff we're slow to react to problems. Room was ok and clean and food was average. Difficult to have a relaxing time with loud music being played by the pool. I have stayed at a number of hotels at Diani, Nyali, Watamu and Malindi. This one was disappointing.

6/10 - 괜찮아요

Olaf 님, Hamburg

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Ich weiss wieder warum AI nicht mein Thema ist!

6/10 - 괜찮아요

Ali 님, Mombasa

별로예요: 청결 상태
So so hotel. Would not stay again.
Not a lot of variety on food and as per previous reviews full of fat. Got a bit of an upset stomach for the night when we had the fried fish at the snack bar. Restaurant staff were friendly and polite but other staff like their grounds keepers were little undisciplined kids who starred at us inside our rooms while they were doing their work in the garden outside. Creepy.

10/10 - 훌륭해요

RICK 님, Middle East, Gulf States

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great comfortable relaxing outdoor facilities.
The outdoor facilities are wonderful, relaxing and perfect for a holiday with one exception; the beautiful beach is not comfortable with the relentless Hawkers "Beach Boys" incessantly following you trying to sell exactly the same things. They ruin the beach and made it off limits. You can hardly ever take a quiet walk along the beach. The staff Entertainment Crew - Animation - are friendly, personable and make the facility lively day night with activities from, Swahili lessons, pool exercise, stretching, Football on beach, Volleyball, etc and nighttime shows and production and games. All Inclusive resort offers quality food at fair price, however optional activities (water sports, spa etc) are hawked by 'on commission' staff daily. "Pay for" items include everything else - one must pay for water in rooms and phone calls etc. This is definitely a 4 Star Resort for its facilities but the Decor and cleanliness is below par and dated. I would definitely come back but i might check out other hotels and resorts in the area. I design and build resorts in the Middle East and South East Asia; and visit Hotels around the world: These 3 Hotels; Neptune Palms, Neptune Village and Neptune Paradise (closed for repairs) are owned by one man, they need to be improved to maintain 4 star rating. The Staff and mid level staff are amazing, the mangers need people skills, especially in front of guests.