외관

사로바 화이트샌즈 비치 리조트 & 스파 여행 후기

4 out of 5
사로바 화이트샌즈 비치 리조트 & 스파
Malindi Road, Bamburi Highway, Mombasa

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 223개 이용 후기 중 117개" "
평점 8 - 좋아요. 223개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 223개 이용 후기 중 18개" "
평점 4 - 별로예요. 223개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 223개 이용 후기 중 8개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Maina 님, Miami Beach

답변 제공: GM 님, 2024년 1월 30일
Dear Maina,Thank you for your heartfelt comments on our resort and its splendid offerings.It gives us immense delight to know that you had an incredible time with us.The team and I look forward to having the pleasure of welcoming you back soon.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Maina 님, Miami Beach

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an excellent stay at Whitesands! Property has been impeccably maintained, food was excellent as always with lots of variety, and especially loved the daytime food stations that are always fresh and hot. Lots of activities for everyone especially the kids, decent but small gym, lots of pools, and very friendly staff. I had one issue that was promptly addressed. A !
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 2일
Dear Maina,Happy Holidays!We wish to take this opportunity to thank you for this amazing feedback.All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations. Thank you so much for all recommendations and we look forward to hosting you once again in 2024.Kind regardsFrancis MsengetiGeneral Manager

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was nice and clean and the staff was amazing. My parents had a great time. One of the staff Elizabeth was exceptional went out her way to make my mum, Rose feel well taken care off during the stay. The whole experience was great. My dad loved getting his newspapers every morning. It was amazing.
2023년 11월에 5박 숙박함
답변 제공: GM 님, 2023년 11월 27일
Dear Margaret,Thank you so much for this glowing and comprehensive review of your stay with us.The rewarding comment towards the staff, ideal location and fulfilled guest cycle is very inspiring in our effort to deliver exquisite experiences to our beloved guests. We will be sure to commend Elizabeth who was instrumental in weaving a personalized experience for you.It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe. We thank you again for staying at the Sarova Whitesands Resort & Spa, we can’t wait to have you back for another memorable experience in the not so distant future.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Jose M

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Dear Jose M,We do take great pride in catering to our guests’ needs in the best possible way .We will give your regards to our team members and acknowledge them for a job well done.Thank you for allowing us to serve you and look forward to hosting you back here soon.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful rest!
The food was so good and the staff was incredible.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 13일
Dear Janet,Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit.We do take great pride in catering to our guests’ needs in the best possible way .It is our great pleasure to know that our food variety met your expectations and that our staff tailor made your stay.We will give your regards to our team members and acknowledge them for a job well done.Thank you for allowing us to serve you and look forward to hosting you back here soon.Kind Regards,Francis Msengeti,General Manager.

2/10 - 너무 별로예요

Brett

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 28일
Dear Brett,To start, let me thank you for taking the time to let us know about your experience at Sarova Whitesands Beach Resort and Spa.We value guest input at the Resort and always work to use it as a tool for development.We regret that you did not find every aspect of your holiday up to your expectations and that we were unable to resolve your concerns prior to your departure from the resort. We value all guest feedback and will use this review to better meet your expectations during future stays with us.Kindly contact us in order to investigate and get some more details regarding your stay.We are looking forward to hearing from you as soon as possible.With Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Abbas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent food, friendly staff, comfortable room with ocean views, just overall a beautiful resort.
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 18일
Dear Abbas,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We shall continue walking the extra mile to gain your loyalty.Kind Regards,Francis Msengeti.General Manager.

2/10 - 너무 별로예요

Maya

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 23일
Dear Maya,We appreciate you taking the time to express your rating on your recent stay with us.It is a regret that you did not find every aspect of your holiday up to your expectations and that we were unable to resolve your concerns prior to your departure from the resort. We value all guest feedback and will use this review to better meet your expectations during future stays with us.Should you be open to sharing more details regarding your stay, we would love to hear you out.We are looking forward to our engagement.With Regards,Francis Msengeti,General Manager.

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
A lovely stay but room for improvement.
Wonderful facilities, beautiful views, very well maintained. Lots of space and room to enjoy and relax. Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel. Food below average.
2023년 7월에 5박 숙박함
답변 제공: GM 님, 2023년 8월 9일
Dear Helen,We would like to extend our gratitude for a review of your recent stay at the resort. Thank you for patronizing our resort and for sharing your feedback with us. We have taken note of the various touchpoints in which we regrettably did not live up to your expectations, and request you treat this as an aberration and not a reflection of standards emphasized at our resort. We thank you for bringing this to our attention. Please be assured that we will duly follow through on the issues and rectify them to our level best. We are hopeful that we will have the pleasure of hosting you again soon for an opportunity to tailor-make your next experience.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Jane

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sarova Whitesands is an excellent facility with one of the best beaches in the world. This was our second consecutive stay at the hotel. We loved it so much last year that we returned this summer and stayed for six days and we could have stayed longer. The staff is professional, courteous and responsive to requests. The food is delicious. The variety of pools provides options for children and adults and the rooms are well serviced. I used the Ozone children’s club for my son and the spa and I would give both a 5 star rating. We will be back!!!
2023년 7월에 6박 숙박함
답변 제공: GM 님, 2023년 8월 9일
Thank you so much for this glowing and comprehensive review of your stay with us.The rewarding comment towards the staff, ideal location and various recreational facilities is very inspiring in our effort to deliver exquisite experiences to our beloved guests. We will be sure to commend all the mentioned staff who were instrumental in weaving a personalized experience for you.It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe. We thank you again for staying at the Sarova Whitesands Resort & Spa, we can’t wait to have you back for another memorable experience in the not so distant future.Kind Regards,Francis Msengeti,General Manager.

6/10 - 괜찮아요

Kiran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great dependable venue that we have stayed at many time. Outstanding service from waiters, cleaners, staff in general. The only reason I don’t give it a 5, is that we were given a room very far from the dining area and entrance which meant that my dad had to go up and down several stairs to get to the room from the dining area. They were able to move him to a ground room, but it was even further away! Considering we were staying for 5 nights, I’d have hoped for more accommodation. Otherwise they were great. Beautiful beaches, clean facilities, excellent location and setup.
2023년 5월에 4박 숙박함
답변 제공: GM 님, 2023년 7월 14일
Dear Kiran,First, thank you for your candid review of our hotel and for choosing us as your preferred hotel choice of stay.We greatly appreciate all your kind words for each of the amenities you experienced on the property and will be sure to share those sentiments with the team.We regret that you did not find every aspect of your holiday up to your expectations and that we were unable to satisfactorily resolve your concerns before you departed from the resort. In the future, we recommend booking the premier sea-facing category that has proximity to both the restaurants and the front office. Our rates do vary based on room type, and season among other factors; please contact us to personalize your next visit.Thank you for letting us know about your experience with us. It is crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays. We hope that you will visit again soon to allow us to provide an exceptional visit and demonstrate our commitment to improving our guest experience.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Lillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay at White Sands Sarova.
Had a great time, excellent view, very clean, enjoyed the delicious food, staff very friendly, hope to visit again.
2023년 6월에 3박 숙박함
답변 제공: GM 님, 2023년 7월 11일
Dear Lillian,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We shall continue walking the extra mile to gain your loyalty.Kind Regards,Francis Msengeti.General Manager.

10/10 - 훌륭해요

Lubna M

2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 27일
Dear Lubna M,We appreciate you for recommending Sarova Whitesands Beach Resort & Spa to other travelers and take pride in knowing our guests are happy with their store experience. We trust we will have the pleasure of welcoming you back.Warm Regards,Francis Msengeti,General Manager.

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: GM 님, 2023년 6월 20일
Dear Victoria,We are pleased to read about your wonderful experience at Sarova Whitesands Beach Resort & Spa. It gives us immense pleasure to know that you had an incredible time with us.It was a pleasure to host you. The team and I look forward to having the pleasure of welcoming you back soon.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

KALIMBA

2023년 6월에 3박 숙박함
답변 제공: GM 님, 2023년 6월 12일
Dear Kalimba,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We shall continue walking the extra mile to gain your loyalty.Kind Regards,Francis Msengeti.General Manager.

10/10 - 훌륭해요

Oddvar

2023년 6월에 7박 숙박함
답변 제공: GM 님, 2023년 6월 12일
Dear Oddvar,We are pleased to read about your wonderful experience at Sarova Whitesands Beach Resort & Spa. Thank you for five star rating on our resort.It gives us immense pleasure to know that you had an incredible time with us.It was a pleasure to host you. The team and I look forward to having the pleasure of welcoming you back soon.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Andrew

2023년 5월에 4박 숙박함
답변 제공: GM 님, 2023년 6월 5일
Dear Andrew,Thank you for taking the time to post your review following your stay with us.We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the panoramic view.The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. We can’t wait to welcome you back ‘home’ for another getaway.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Joseph 님, PHILADELPHIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: GM 님, 2023년 5월 30일
Dear Joseph,Thank you very much for your positive feedback about your visit at Sarova Whitesands Beach Resort & Spa.We are very delighted to hear that you enjoyed our food and the services offered there. We sincerely appreciate your recommendation and it would be our pleasure to welcome you once again.Kind Regards,Francis Msengeti,General Manager

10/10 - 훌륭해요

AMIR ADHAM

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good food
2023년 4월에 7박 숙박함
답변 제공: GM 님, 2023년 5월 1일
Dear Amir Adham,Thank you so much for taking the time to write a review about your stay.We appreciate you for giving us candid feedback on the gourmet experience , the lush gardens, and our spacious rooms.For your next booking, we would recommend booking an all-inclusive meal package; this will give you unlimited selected food & beverages in all outlets from 1000hrs to midnight.Thank you once again for allowing us to serve you.We look forward to hosting you again on your next visit to Mombasa.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Stella

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and reliable. Good food, excellent ambience.
2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 4월 21일
Dear Stella,Thank you for taking the time to post your review following your stay with us.We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the panoramic view.The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. We can’t wait to welcome you back ‘home’ for another getaway.Kind Regards,Francis Msengeti,General Manager.

8/10 - 좋아요

Abigail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 7박 숙박함
답변 제공: GM 님, 2023년 4월 14일
Dear Abigail,We appreciate you for recommending Sarova Whitesands Beach Resort & Spa to other travelers and take pride in knowing our guests are happy with their store experience.We are very happy to read that our associates, gourmet experience as well as the facility met your expectations.We trust we will have the pleasure of welcoming you back.Warm Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Shaney

2023년 4월에 3박 숙박함
답변 제공: GM 님, 2023년 4월 12일
Dear Shaney,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to hosting you again.Kind Regards,Francis Msengeti.General Manager.

10/10 - 훌륭해요

Peter

2023년 3월에 3박 숙박함
답변 제공: GM 님, 2023년 4월 3일
Dear Peter,We appreciate you for recommending Sarova Whitesands Beach Resort & Spa to other travelers and take pride in knowing our guests are happy with their store experience. We hope that we can get the opportunity to host you again, this year.Warm Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Ahmed

2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 3월 24일
Dear Ahmed,Thank you for patronizing our resort and for sharing your feedback with us. We appreciate your high rating and we can't wait to welcome you back for another memorable getaway!Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Caroline Nyambura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jacqueline was awesome! She changed our ground floor room to the 2nd floor for a better view of the ocean. Timothy (at lido bar) went above and beyond to make our stay memorable. The entire staff was welcoming and friendly. We enjoyed our stay as usual and will be back soon.
2023년 3월에 4박 숙박함
답변 제공: GM 님, 2023년 3월 13일
Dear Caroline Nyambura,Thank you for the wonderful review.We are thrilled that your time us was amazing.Our goal is to go above and beyond to give our guests’ a wow experience. It is therefore not surprising that Jaqueline & Timothy gave your stay a personalized touch and made you feel valued. Both are an important part of our team and we will be sure to commend them. We trust we will have the pleasure of welcoming you back.Warm Regards,Francis Msengeti,General Manager.

6/10 - 괜찮아요

Cassandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were outstanding. Had the best massage I have ever had at the Spa. The food was better than we have had elsewhere in Africa. The property itself was beautiful and well taken care of! The security was top notch ! However, there were bugs in the room. My friend was completely eaten up with bug bites!!! Our room location was not what was touted to be. The swimming and beach were an utter disappointment. At low tide it smelled and you couldn’t swim.
2023년 2월에 1박 숙박함
답변 제공: GM 님, 2023년 2월 28일
Dear Cassandra,We thank you for having taken your precious time by sharing your feedback about your recent stay. It is a pleasure for us to know that you enjoyed your stay, in the comfort of well-manicured premise.We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are apologetic to read that you were unhappy with some of your experiences in our resort. Please note that the matters you have raised are not common in our property. Rest assured that your comments are taken quite seriously and we shall follow up to make improvements as needed. We hope that you will visit again soon to give us an opportunity to provide an exceptional visit and demonstrate our commitment on improving our guest experience.Kind Regards,Francis Msengeti,General Manager.

8/10 - 좋아요

Hasmukh

2023년 2월에 3박 숙박함
답변 제공: GM 님, 2023년 3월 20일
Dear Hasmukh,Thank you for taking the time to review your stay with us. We are thrilled that our hotel made for a great holiday destination. We look forward to hosting you in the near future.Kind Regards,Francis Msengeti,General Manager

10/10 - 훌륭해요

Peter 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
2023년 1월에 3박 숙박함
답변 제공: GM 님, 2023년 1월 28일
Dear Peter,Thank you so much for this glowing and comprehensive review of your stay with us.The rewarding comment towards the staff, ideal location and various recreational facilities is very inspiring in our effort to deliver exquisite experiences to our beloved guests.To arrest the needs of our guest with special diets or any allergies, the hotel has a provision of customized meals which is done via prior communication. We hope to enhance your gourmet experience next time you are in Mombasa.We thank you again for staying at the Sarova Whitesands Resort & Spa, we can’t wait to have you back for another memorable experience in the not so distant future.Kind Regards,Francis Msengeti,General Manager.

6/10 - 괜찮아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is very beautiful and the staff is friendly, for me my issue is the prices for the food and amenities. The mini bar is boarder line thievery and the amminties are way over prices like 20 minutes for 40$ to rent a wave runner. The whole place is set up to keep you there and keep your money there. If you want a luxury hotel like in the states it's great, if you want to experience the real Kenya and it's culture this isn't your place.
2023년 1월에 3박 숙박함
답변 제공: GM 님, 2023년 1월 25일
Dear Matthew,Thank you so much for your feedback and for choosing our resort as your preferred place to stay.We are excited to know you had a memorable time, enjoyed the proximity to the beach and our lovely lush gardens. It is a delight that you received ethical, friendly & courteous services from our staff. We have noted your feedback on the prices, we shall ensure to deliberate accordingly so that our offerings are better appealing to all. We look forward to receiving more insightful feedback on the ambience as it is the best way to get our guests’ perspective and take corrective action.Should you get an opportunity to return, we would be delighted to host you again and provide you with our acclaimed Refreshing African Hospitality.Kind regards,Francis MsengetiGeneral Manager

8/10 - 좋아요

SHIGE

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Kerry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean.
답변 제공: GM 님, 2022년 12월 13일
Dear Kerry,Thank you for taking the time to review your stay with us. We are thrilled that our hotel made for a great holiday destination. We will be sure to share your wonderful comments with our team.We look forward to hosting you in the near future.Kind Regards,Francis Msengeti,General Manager.

8/10 - 좋아요

Ola

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Flott og lett tilgjengelig strand-idyll
Hotellet er førsteklasses, beliggeheten er topp, bare en halvtime fra flyplassen (litt lettere tilgjengelig enn Diani-stranden), flotte korallrev rett utenfor, havfiske og ikke så mange masete folk på stranden. Stille, beskyttede områder der man kan ligge under palmene og skue utover havet og se skipene gå ut og inn av Mombasa havn. Flott å bade ved høyvann, ved lavvann kan man gå ut og se på gullfisker og koraller, og gjerne snorkle. Bevæpnede soldater patruljerer området, det gir en følelse av trygghet, men gir samtidig en påminnelse om hvor usikker verden har blitt. Denne gangen fikk oppholdet en litt uheldig start, da hotellbilen ikke kom og hentet meg som avtalt (derav redusert service-karakter), men etteravtale med hotellet tok jeg en vanlig taxi og det gikk helt greit. Uber er også et godt og rimeligere alternativ. Var der første gang på 1980-tallet, og kommer sikkert tilbake.
2022년 11월에 3박 숙박함
답변 제공: GM 님, 2022년 11월 23일
Dear Ola,Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit.We do take great pride in catering to our guests’ needs the best way we can, hence take pride that the welcome experience, food variety & the flora and fauna met your expectations.We appreciate your rewarding comment towards the food quality, hospitable staff, ideal location and various recreational facilities is very inspiring in our effort to deliver exquisite experiences to our beloved guests.We appreciate your candid feedback on the concierge services, it is with such that we are able to improve on personalized services. We would like to reassure we have reviewed this touchpoint for improvement.Thank you for allowing us to serve you and look forward to hosting you back here soon.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from check in to check out went perfectly. We especially appreciated the service from Morris and Rebman , the both went above and beyond. Thank you, John Conly
2022년 11월에 4박 숙박함
답변 제공: GM 님, 2022년 11월 16일
Dear John Conly,Thank you for taking the time to post your review following your stay with us.We are delighted to hear how you thoroughly enjoyed yourselves and were blown away by the exceptional service you experienced from the staff. Thank you for your special mention of Morris and Rebmann who stood out to you. We will be sure to commend them as well as share your remarks with the teamThe staff is passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return.We look forward to welcoming you back in the not-too-distant future.Kind Regards,Francis Msengeti,General Manager

10/10 - 훌륭해요

Einas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
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2022년 10월에 2박 숙박함
답변 제공: GM 님, 2022년 10월 24일
Dear Einas,Thank you so much for taking the time to write a review about your stay.We appreciate you for giving us a perfect rating. We look forward to your next stay.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

Faduma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lovely place
2022년 10월에 3박 숙박함
답변 제공: GM 님, 2022년 10월 18일
Dear Faduma,Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit.We appreciate you for recommending Sarova Whitesands Beach Resort & Spa to other travelers and take pride in knowing our guests are happy with their store experience. We hope that we can get the opportunity to celebrate your next anniversary with you again, next year.Warm Regards,Francis Msengeti,General Manager.

6/10 - 괜찮아요

Cynthia

연인과의 여행
Checkin/checkout was excruciatingly slow and inefficientm Service staff did not seem well trained or equipped to answer questions or assist with service isdues. Food was marginal Poolside and beachfront was really nice.
2022년 10월에 2박 숙박함
답변 제공: GM 님, 2022년 10월 11일
Dear Cynthia,Thank you for sharing your valuable feedback with us.Your experience with us was not indicative of the usual high level of service and standards that we pride ourselves on. We have taken your feedback on board; clearly there are some issues and they have since been addressed. We look forward to receiving insightful feedback such as this as it is the best way to get our guests’ perspective and take corrective strategies.Should you get another chance to visit Mombasa, it would be an honor to host you again, to allow us to showcase the true Sarova Whitesands experience.Kind Regards,Francis Msengeti,General Manager.

8/10 - 좋아요

Johanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sarova White Sands in Mombasa is a great hotel and easily one of the best. The only problem I have is that it gets incredibly crowded due to its size and therefore the amenities such as the main dining room gets super congested. The food selection is wide however the quality of some dishes (especially the curries) that stand for a while tend to spoil easily. The curry I had was not heated at all. The property however is beautiful and expansive. The service from staff and their concierge section and transport is super professional and very affordable as is the hotel itself.
2022년 10월에 1박 숙박함
답변 제공: GM 님, 2022년 10월 11일
Dear Johanna,Thank you for staying with us and taking time to write a review on your visit.Your rewarding comment towards the staff, ideal location and various recreational facilities is very inspiring in our effort to deliver exquisite experiences to our beloved guests.We regret to learn of your dining experience and would like to convey our most sincere apologies to you for failing to meet expectations.We’ve taken this up very strongly with my Management team and have immediately addressed the issue. In order to control visitor numbers, we have put Covid ambassadors in place in each department. In addition, the chefs will make sure that food quality and presentation remain at their highest levels.Thank you for bringing this to my attention as this is the only way we can step back daily operations and use this constructive feedback to make the needed changes to ensure memorable stay for our guests.We value your loyalty and are committed to delivering more memorable experiences to all our guests.We sincerely hope that you would still give us yet another opportunity to serve you again in the not too distant future.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

ricardo 님, solihull

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

wily 님, Hollywood

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
A little slow process but good. The hotel is very nice and the food at restaurants is very good too!
2022년 9월에 1박 숙박함
답변 제공: GM 님, 2022년 9월 3일
Dear Wily,We thank you for having taken your precious time by sharing your feedback about your recent stay. It is a pleasure for us to know that you enjoyed your stay, in the comfort of well-manicured premise.We are apologetic to read that you were unhappy with some of your experiences in our resort. Rest assured that your comments are taken quite seriously and our staff is following up to make improvements as needed. We are happy to hear that you were content with the food offerings and we will take on the challenge to surpass your gastronomic expectations.We hope that you will visit again soon to give us an opportunity to provide an exceptional visit and demonstrate our commitment on improving our guest experience.Kind Regards,Francis Msengeti,General Manager.

10/10 - 훌륭해요

David Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From starting morning with a fresh breakfast buffet with varity is wonderful. Then take off for a walk on the beach grab a drink and relax. Every staff member with a greeting makes for a wonderful home feeling. Whitesands and Mombasa are top destination for singles, married couples and family something for everyone! Will definitely be back for another wonderful week and experience.
2022년 8월에 4박 숙박함
답변 제공: GM 님, 2022년 8월 22일
Dear David Brian,Thank you for taking the time to post your review following your stay with us.We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the panoramic view.The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe. We can’t wait to welcome you back ‘home’ for another spacation.Kind Regards,Francis Msengeti,General Manager

8/10 - 좋아요

Daphne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent choice for families, clean, good variety of food and kids activities. Lovely beach bars
2022년 8월에 3박 숙박함
답변 제공: GM 님, 2022년 8월 10일
Dear Daphne, Thank you for your perfect rating and it is indeed an honor to have our guests become family. We are going to let you in on a secret… we have a healthy weekly detox program in the Minazi restaurant. We are so excited to have you come back and try the new cleansing beverage options and unwind in the bars. Warm Regards, Francis Msengeti, General Manager.

10/10 - 훌륭해요

Morten

2022년 7월에 1박 숙박함
답변 제공: GM 님, 2022년 8월 2일
Dear Morten, Thank you so much for taking the time to write a review about your stay. We appreciate you for giving us a perfect rating and are so glad that our associates were able to establish such great connections with you during your stay . We look forward to providing our Refreshing African Hospitality in your next stay. Kind Regards, Francis Msengeti, General Manager.

10/10 - 훌륭해요

George

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great and beautiful resort
Great and beautiful resort for both business and leisure. Very friendly and helpful staff. Great food.
2022년 7월에 2박 숙박함
답변 제공: GM 님, 2022년 7월 22일
Dear George, I wish to take this opportunity to thank you so much for such amazing feedback. All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations. We have taken note of the comment on our staff , sharing your thoughts with us has gone a long way in keeping them highly motivated in their work. Thank you so much for all recommendations and we look forward to hosting you once again in the not so distant future. Kind regards Francis Msengeti General Manager

10/10 - 훌륭해요

Vitumbiko

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Prof. Jane E

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Whitesands is even more beautiful in person. We experienced excellent service, loved our room, delicious food and easy access to some of the most beautiful beaches in the world. The children’s club was so much fun for my son and the option to have free adult time was very welcome. Be sure to use the spa which exceeded our expectations. We will definitely be back to stay at the Whitesands. The pools and well cared for facilities are even more beautiful in person,
2022년 6월에 4박 숙박함
답변 제공: GM 님, 2022년 6월 23일
Dear Prof Jane. E, Thank you for taking the time to post your review following your stay with us. We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the panoramic view. The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. We will ensure to commend the animations team and spa for personalized service. We can’t wait to welcome you back ‘home’ for another spacation. Kind Regards, Francis Msengeti, General Manager.

8/10 - 좋아요

Kathleen Moira

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities. Great location. Very safe. Amazing breakfast. My only suggestion is to share with guests when they arrive the amenities that are available. No one showed me the pool or the secret pool or the hot tub of the hammocks or the bar or anything. A run down of all the awesomeness would have helped. But a great big gem on the Indian Ocean.
2022년 6월에 3박 숙박함
답변 제공: GM 님, 2022년 6월 22일
Dear Kathleen Moira, Thank you for patronizing our resort and for sharing your feedback with us. We are delighted to note your appreciation of the overall resort experience. We have noted the feedback on the guest briefing. We sincerely are apologetic & hope that this does not deter your return. We appreciate your insight in the matter to review this touchpoint, we would like to reassure you that we have taken remedial action to ensure improvements. We sincerely hope to get another opportunity of hosting you at Sarova Whitesands Beach Resort & Spa. Kind Regards, Francis Msengeti, General Manager.

8/10 - 좋아요

Huzefa

단체 여행
좋아요: 청결 상태, 객실의 편안함
Review
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
2022년 5월에 1박 숙박함
답변 제공: GM 님, 2022년 5월 16일
Dear Huzefa, Thank you for patronizing our resort and for sharing your feedback with us. We are delighted to note your appreciation of the overall resort experience. We have noted the feedback on the room air conditioning. We sincerely are apologetic & hope that this does not deter your return. We appreciate your insight in the matter to review this touchpoint, we would like to reassure you that we have taken remedial action to ensure improvements. We sincerely hope to get another opportunity of hosting you at Sarova Whitesands Beach Resort & Spa. Kind Regards, Francis Msengeti, General Manager.

10/10 - 훌륭해요

Chloe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel has exceeded my expectations….the hotel is located next to bamburi beach with lots and lots of water sport activities as well as other attractions that will keep you busy during your vacation. However the highlight of it all is the sarova staff. They went above and beyond to make our vacation memorable. Special thanks goes to Nixon and the entertainment team, you guys deserve all the luck in the world without you this hotel would probably have been a bit dull. I was amazed as to how your charismatic and the whole team energy lights up this hotel…. Also anderson thank you for the small birthday decorations it was soooo beautiful and my partner loved it also with our daily small conversation on the way to the room. We also have nelson on the reception even though i was barely there he made sure to have that professionalism.. and to all the staff of whitesands Asante Sana you have made the begining of my holiday one to remember… remember always its the staff that makes the place worth a billion dollar….
2022년 3월에 3박 숙박함
답변 제공: GM 님, 2022년 4월 5일
Dear Chloe, We are very grateful that you took the time out of your day to share your review with us and for recommending our hotel to other travelers. Your words lifted our spirits today. It means so much to us when our guests appreciate the hard work that goes into making each day at Sarova Whitesands Beach Resort & Spa memorable. Thank you for your special mention of Nixon, Anderson, Nelson, and the animation team who are conscientious, thorough, and enjoy what they do. The comfort of our guests is paramount and we will be sure to share your wonderful comments with them. Thank you again for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Kind Regards, Francis Msengeti, General Manager.

8/10 - 좋아요

Karim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happily surpised
Pleasantly surprised. Rooms were nice, very comfortable, not rundown. Good service, excellant breakfast. Nice pools. Very happy, will be back
2022년 3월에 3박 숙박함
답변 제공: GM 님, 2022년 3월 29일
Dear Karim, Thank you for your feedback and we are happy to see that you thoroughly enjoyed your visit. We are delighted to see that our team weaved personalized memorable moments that took your breath away with tailored experiences during your stay. All hotel services have been mentioned in your review extremely favorably and we are happy to know that we exceeded your expectations. We will be sure to share your wonderful comments with the team. Please know that our doors are always open to welcome you back to the place we call your ‘home away from home. Best Regards, Francis Msengeti, General Manager.

8/10 - 좋아요

Rakhiben

2022년 3월에 3박 숙박함