Thank you for completing the post stay review. I apologize for your experience here at Best Western. I would appreciate a thorough review so that I may address your concerns - that way, we can become better in order to serve you.

I apologize for your experience at our hotel. Please provide detailed information so that we may address your concerns.

Thank you for completing your post-stay survey. We had an unexpected amount of guests this weekend. At booking, it was determinable that you could check in at 11:00 a.m.; however the turn of events rendered a different result. I sincerely apologize for that. The correct response would have been..."if the room is available, you may check-in. However it turns on when the housekeepers get to clean the room if occupied prior to your arrival."Thank you for letting me know. I will alert my front desk and we should not guarantee ANY check-ins prior to 2:00 PM

Thank yo for completing your post-stay review. It is our goal to please our guests. We will look into the lighting in the jacuzzi room.As for the USB ports...the rooms that don't have them, need new ones and they are enroute. Thank you for bringing that to our attention.

Thank you for completing the post stay survey. It is our goal to provide superior customer service to our guests. I am pleased that your stay went well. Please consider staying with us in the future.

Thank you very much for completing our online survey concerning your recent stay. Our goal is to be pleasing to our guests. Whenever your travels bring you to our city, we would be honored to have you as a guest. Thank you again and have a great day.

Thank you for completing the online survey about your recent stay. I apologize for the mishap with your room. We do have king suites with a pull-out sofa bed, which are all located on our second floor. I will check on the coffee situation, but invite you to consider staying with us in the distant future.

Thank you for completing our survey concerning your stay. We will take care of the toilet handle. Best Western has a standard on breakfast items and we are mandated to follow their rules and regulations.As for the bed, I will see what we can do. I appreciate your honest remarks and we look forward to you staying here in the future.

Thank you for completing your online survey concerning your recent stay at our hotel. Our goal is to be pleasing to our guests.Whenever your travels bring you to or through our city, please stop in and stay. We would be delighted to have you as our guest.

We currently have USB ports in the room(s). The are located near the lamp(s) on the nightstand. Many of our guests no longer require USB ports and therefore they are not as visible.We do have a remodel scheduled for summer '24 and I hope you will stop through mid fall.Thank you for staying with us and thank you for your direct feedback.

Thank you for completing the online survey concerning your recent stay.We invite you to experience our hotel again. Please contact the GM for a discount.

Thank you for your direct correspondence. We appreciate the comments so that we can improve our services to you.We invite you to stay with us again in the future.

Thank you for your feedback. Because you booked through a third party, it is often a time-delay before the reservation reaches our desks. Reservations flow directly through our system, but third party reservations uses a different time-line.We use ORKIN for our pest control and will be glad to check your room for any variances in that department. We take pride in providing fresh, clean rooms for our guests and if roaches are a problem, we would defiantly want to know that. Thank you for your comments.

Thank you for your kind review. We take your personal satisfaction personally here at BW Airport Inn, Monroe, LA. We invite you to stay with us again. And again...thank you for your kind remarks.

Thank you for completing the survey about your stay at our hotel. We strive to make every guest feel warm and comfortable. Please consider staying with us again.

Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

Thank you for completing the online survey concerning your recent stay. We invite you to come again.

Thank you for taking our survey on your most recent stay. Your satisfaction is our utmost concern. We hope that you would consider staying with us in the future.

We apologize for your poor experience at Best Western. We take every survey seriously and we are working to correct our errors. On behalf of our entire staff, please accept my sincere apology and consider staying with us in the distant furute.

Thank you for taking the time to complete our survey. We are sorry that we did not exceed your expectations. Would you be so kind as to enumerate the reasons for your disappointment. We would like to make adjustments to your complaints. Thank you again and we await your feedback.

Since your reservation was through a Third Party, i.e., Expedia, we are unable to issue a refund. The refund must be administered through your booking agent, which in this case was Expedia. After discussing with you, Expedia will contact us to discuss the matter and we will issue the refund to them.

At the time of your reservation, it is recommended that you make your request known for a downstairs room. At your time of check - in, all rooms on the bottom floor were taken. We are sorry for your poor experience and hope that you consider staying with us again.

I am sorry that you did not have a great experience here at Best Western. We will look in to the concerns that you have fostered and I assure you that we will make every effort to correct these things.Thank you for bringing them to our attention.

Thank you for your remarks regarding your recent stay at our hotel. We regret your experience, however on the day(s) of your stay, we experienced telephone, internet and system outage(s). Due to circumstances beyond our control, we were unable to answer the telephone.As for the door key, I am not sure of your issue, but we have found that oftentimes the guests place the key directly onto the key pad, thus causing it not to function properly. I regret that you were not shown the correct procedure for using the key and key pad.I invite you to stay with us again at a 25% discount. Should your travels bring you to the Monroe, Louisiana area, please feel free to contact me, the manager to take advantage of your discount.Etheldra Sharp

Thank you for your remarks. We are sorry that we did not exceed your expectations. Specific comments help us to provide exceptional customer service. Please take a moment to provide specific details, so we can improve our service. Again, thank you and we hope that you consider staying with us again.

Thank you Ms. Brittany for your review of your hotel stay.We value your opinion as it helps us to achieve the success that we want...and that is ...to please our guests. We ask that in your future travels that you consider staying with us again. Best wishes on your continued success.

Thank you for your rating. We are pleased that you enjoyed your stay here at Best Western. We invite you to stay with us again.

Thank you so much for your response. We strive to make all of our guests happy. We value your opinion and look forward to your next stay with us.

Thank you for your review. We strive to make all of our guests very happy. For items that were not up to your expectations, please send a detailed list so that we can correct those matters.Again, thank you for staying with us and thank you for your review.

Thank you for your rating. We appreciate candid remakes; to help us improve customer satisfaction. Please consider staying with us again.

Good afternoon:Thank you for your remarks. We strive daily to inform our staff on up to date measures to service our guests. We sincerely hope that you choose to stay with us again.

Thank you for bringing this to our attention. We cannot improve our service without information that our guest provide. Rest assured, we will address this situation. Again, thank you for staying and please come again.

Good afternoon:Thank you for staying with us here at Best Western - Airport Inn/Monroe, LA. We value your feedback. If you can/will provide specific details concerning your comment, I will do my level best to address the situation.

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Thank you so much for staying with us. Can't wait until you come again to see the new renovations that we are completing.

Very sorry but short staffed.

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Thank you!!

Thanks Tammy for your review score. We really appreciate it. I have been out with a great death in my family, so I do apologize for anything that staff neglected to do in my absence.

Thank you for your score on our property. We are preparing to enter into renovations and everyone is out of sorts, but thank you for your patience.

Thank you!

Dear Alan, We thank you so much for the great scoring of our property. I do apologize for the noise, but sometimes that is beyond our control especially at night when we have schools or work crews in the hotel. We try to separate them because we do know that these incidents do occur. However, we appreciate your business and you patience.

Bucky, Thank you for staying with the Best Western brand and hopefully you will become a loyal customer of BW. We appreciate you and if you're ever in the Monroe area come by and check out our new renovations that are set to start very soon.

Thank you for your review. I do understand from your comments that you were not satisfied with the room at the Best Western Airport Inn. Well, I do apologize that it did not meet your standards. I must say that we are in the process of starting renovations at this property. All of our guest rooms will be updated by the end of the Summer and I personally am on property to oversee these renovations. It has been a little challenging finding contractors that will take on this project, but I have narrowed it down and hopefully will be ready to start by the 2nd week in May. Thanks for the review and we look forward to meeting your expectations in the very near future.