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스튜디오 6 먼로, 로스앤젤레스 - 하이웨이 165 여행 후기

2 out of 5
스튜디오 6 먼로, 로스앤젤레스 - 하이웨이 165
1501 Martin Luther King Jr. Hwy 165 S., Monroe, LA

이용 후기

6.6
평점 10 - 훌륭해요. 252개 이용 후기 중 76개" "
평점 8 - 좋아요. 252개 이용 후기 중 60개" "
평점 6 - 괜찮아요. 252개 이용 후기 중 31개" "
평점 4 - 별로예요. 252개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 252개 이용 후기 중 67개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

10/10 - 훌륭해요

David Murray

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2024년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi David,Thank you for the perfect rating!Lilith#Team6

8/10 - 좋아요

Edward

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk clerk was very helpful.
2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi Edward,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 - 훌륭해요

Harvey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
for the price you can't find a nicer place
2024년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 18일
Hi Harvey, Thank you for the 5-star rating!Natalie #Team6

2/10 - 너무 별로예요

Najarian

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is rude.. They don't fix things that are broke when you arrive they expect you to unclog toilets that where clogged when they put you in the room.... Just horrible
2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 18일
Hi Najarian, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 - 너무 별로예요

Barbara

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They took my money thru Expedia and then refuse me room said was going to give me refund then lied saying that I checked in when I left and went to different hotel across town they are liars and Manipulators
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 18일
Hi Barbara, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 - 너무 별로예요

Alberto

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty sheets, no towel, you can heat everything in all the rooms around, horrible experience.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 9일
Hi Alberto,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Angela

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The microwave was rusted out even on the top on the inside it was all rusty there was something in the fent above the range that was full of some type of powder. The trash cans had black mold and the door was warpt on the top and on the bottom causing it not to close good
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 9일
Hi Angela,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 4일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 - 훌륭해요

Shawn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty clean and room is full kitchenette. It'll work for the price
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 26일
Hi ShawnWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

2/10 - 너무 별로예요

Lasha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 21일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Lashundra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness
2024년 3월에 7박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 20일
Hi Lashundra, Thank you for the 5-star rating!Natalie #Team6

2/10 - 너무 별로예요

Najarian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid for a delux double.. tv didn't work. We called down stairs 3 times an they said some body would be up to fix it.. nobody came.. an she didn't give a discount on next night.. an it didn't get fixed until 10 am the next day.. no clean towels are delivered by house keeping.. you have to go to t the front desk to get them an they don't tell you that when you check in..
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 20일
Hi Najarian, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 - 너무 별로예요

Najarian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 14일
Hi Najarian,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice place for a reasonable price just what we were looking for ! We will be back!
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 6일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 - 좋아요

tkiya

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Some staff where helpful & pleasant. The office was rude, dismissive, & unorganized. They did however make an exception for my stay & I appreciate that. Thank you
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 6일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 15일
Hi Brittany,Thank you for the perfect rating!Lilith#Team6

10/10 - 훌륭해요

Brittany

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay….no way to get rest
Tried to ask for a first floor room but the clerk wouldn’t get off of her personal phone call long enough to listen to me. So, with a bad knee, I got an upstairs room. She told me it was one room number and I almost got jumped by someone telling me that was his room.then I found out that she gave me the wrong room number and the room was on the opposite side of the hotel from the stairs. So I had to lug stuff up stairs and across to the other end of the hotel. Then there was the wet paint on the railing that smeared all over my arm and luggage. Not even a full hotel, but I got the room that faces the busy highway with sirens and car engines all night. Then we got the next door neighbors that started banging onthe wall at 3am. they didn’t stop banging until I physically banged on the wall back at them. Wet paint on the bathroom door that wouldn’t close. No towels. Dirty appliances. Heater didn’t work. But at least I had a roof over my head.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 8일
Hi Jennifer,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 - 훌륭해요

Shakira

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jacoby

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Teri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jacoby

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함

4/10 - 별로예요

Roberto

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were cockroaches in the room.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 14일
Hi Roberto,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 - 훌륭해요

Louis

출장 여행
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Kristin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room is filthy and has a roach problem.
The room is filthy, with dead roaches in the cabinets, the walls were dirty. Even the coffee pot was dirty. There were no towels, the tv did not work and it had to be replaced. The check-in clerk acted as if we were infringing on her free time. Never again would I stay here
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 31일
Hi Kristin,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Brian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property rated way higher than it should’ve. It is not as nice as it was indicated on the website.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 31일
Hi Brian,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 - 괜찮아요

Robin

2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Casidra

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Really friendly staff!
2023년 8월에 4박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 - 너무 별로예요

Dependable

출장 여행
별로예요: 직원 및 서비스
Property refused to honor reservation, and employee was annoyed we interrupted his game on TV by walking in. Paid for a room we never got to use. Do these folks a favor and dont reserve here, that way they can watch TV without interruption.
2023년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 26일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 - 너무 별로예요

Casidra

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Samantha

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are very rude about peoples issues
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 18일
Hi Samantha,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

6/10 - 괜찮아요

Carla

연인과의 여행
별로예요: 편의 시설/서비스
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Vanessa

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ight
Ight. Cheapest place in town and if ya looking for a party, thats the place to go!!!
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 12일
Hi Vanessa, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 - 너무 별로예요

Samantha

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been staying there for almost 3 months. I got robbed in their parking lot. I was waiting on money to be sent to me i would have had it by 3 oclock. The owner came and literally thru my belongs outnof my room and down the stairs. Called me stupid and trash. He then called the police and told them i refused to pay or leave and has me and my belongs escorted of the property by 11:15. These people are rude and incinerate of anyones situation
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Clarisa 님, KILLEEN

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room was not prepared for guests. The refrigerator, tv and bathroom light doesn’t work. However the front desk attendant was wonderful and brought us a light, because we were in Monroe for a funeral.
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 6일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

Momma

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 6일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 - 좋아요

Fredy

2023년 8월에 1박 숙박함

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
NO TV
We had no TV, the people were nice but that did not make up for not having a tv any better. They kept saying they would get it fixed but they didn't. A maintance man finally.came.amd "fixed it". It worked for 2 hours and then would not work any more.
2023년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 22일
Hi James,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Randall

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Damarion

가족 여행
별로예요: 직원 및 서비스
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Felicia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My check in time was after 3:00 pm and I could cancelled before 4:00 pm the day of. Well I get a email that my card was trying to be charged for the room even though I selected pay at hotel. Even spoke with front desk beforehand. But they tried to charge my card before I checked in. Once I got there to check in she said total was different than the price I had in my confirmation. So past all that, we get to the room and it’s INFESTED with flies swirling all around the room and window. So i go back to front desk to advise of the issue and she tells me there are no more available rooms and that she’ll send someone to spray (LOL) but I’m upset at this point and she ignores the fact that I said anything about a refund!! Past all that she goes to the room and spray spray spray killing the flies, then come back to clean the mess up. After she leaves I go into restroom and it smell so bad like Urine as if someone been using it on floor for months! It REAKED OF URINE SMELL and nothing I bought and sprayed helped. Tv wouldn’t stay on, bed sheets were filthy and it was just awful. So I will never go there again. They need real housekeepers to come in and fully cleaned and sanitize every room every spot!
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 18일
Hi Felicia,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

4/10 - 별로예요

Amy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were flies and water bugs in the room. There was a leak in the ceiling that dripped on the fridge. Items left in the room from previous tenants. The towels were dirty as well. The staff was friendly.
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 11일
Hi Amy, We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 - 너무 별로예요

Ann

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very unprofessional, housekeeping rushing guest out their rooms, beating on the door and management deflected issues blaming guest. WILL NEVER BOOK HERE AGAIN
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 11일
Hi Ann, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 - 좋아요

Shakka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.....
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 11일
Hi Shakka, Thank you for positively rating your stay!! Maz K. #Team6

2/10 - 너무 별로예요

Jerri

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I canceled 😡
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 7월 5일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 - 훌륭해요

Jerimi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only problem. Well I say not a problem. I asked for a smoking room but end up getting a non smoking room other? Than that the stay in the trip as well staff here are mighty cool friendly save no wrong doing cool place to stay.
2023년 6월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 20일
Hi Jerimi, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

8/10 - 좋아요

Nicole

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
In need of repairs.
2023년 5월에 4박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 23일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 - 너무 별로예요

Leticia

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Manager and his wife doesnt have ANY CUSTOMER SERVICE SKILLS. THEY RUDE
2023년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 3일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

fabrice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fuyez
Fuyez. Nous sommes venus l'an dernier et cela était passable, depuis l'hôtel s'est dégradé. Je me suis assuré de la disponibilité d'une chambre avant de faire ma réservation, et nous nous sommes vu attribué une chambre avec des fuites d'eau dans la salle de bain et les wc bouchés. De retour à la réception, on m'a proposé d'attendre 20 à 30 minutes que l'on nous prépare une nouvelle chambre, vue l'heure très tardive nous avons accepté, mais cela a duré 1h, la réceptionniste très gentille à fait tout ce qu'elle a pu pour nettoyer une chambre et nous sommes rentrés avec un sol mouillés et une odeur horrible de désinfectant, la réceptionniste nous a alors dit qu'elle ferait un remboursement de la chambre car elle était gênée des conditions déplorables que nous subissions. Nos yeux on pleuré toute la nuit, l'odeur était insoutenable. Depuis nous sommes toujours en attente de ce remboursement, car il semble (selon hotels.com) que le manager ne veuille pas donner son accord. Nous ne reviendrons plus jamais dans cet "hôtel" qui est délabré, même si le personnel fait tout ce qu'il peu
2023년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 3일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6