외관

수퍼 8 바이 윈덤 먼로 여행 후기

2 out of 5
수퍼 8 바이 윈덤 먼로
350 Venus St, Monroe, NC

이용 후기

5.2
평점 10 - 훌륭해요. 334개 이용 후기 중 53개" "
평점 8 - 좋아요. 334개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 334개 이용 후기 중 61개" "
평점 4 - 별로예요. 334개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 334개 이용 후기 중 128개" "

5.2/10

청결 상태

6.2/10

직원 및 서비스

3.6/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Sophia

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Forgot money in my room and they said they did see it. It wasn’t the cleanest and the bathroom pipe was broken so water was running from I got there and I’m sure it’s still running now. I was promised the room would be ready at a certain time and when I got there it wasn’t. I had to leave and come back
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

DAWN

2023년 12월에 1박 숙박함

8/10 - 좋아요

Devon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had read previous reviews after me and my family checked into the Super 8, they were not kind. But seeing reaponses from the staff on there about management change made sense, as what I read is no what I saw. The grounds were clean cut and clear of trash, the rooms were clean with fresh bedding. You can tell they are changing into something better. Remenants of the old management can still be seen. Our lamp was rusty, the secondary swing latch on the door was broken, but the primary bolt was functional. As long as the new management keeps improving, this Super 8 will be great again.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Christin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pictures online are very misleading, we had a hole in our floor, no door knob on the bathroom and the place has a 75 sanatation rating. Needless to say we left as soon as we saw the rooms.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff
2023년 11월에 1박 숙박함

8/10 - 좋아요

HANNAH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

4/10 - 별로예요

Beverly 님, Oakton

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the positive side, the room was clean but it was shabby and worn. Half of security lock was missing. One bedside light didn't work and the other was missing a shade. No complimentary breakfast - they were "remodeling" Check in was slow and tedious. $10 refundable deposit for the key. Long document to sign about extra guests, etc. Overall appearance of the outside was sketchy. The entire place needs a complete redo inside and out.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Adam

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not enjoy stay at all. We stayed in a non smoking room with burn holes in bkanket and curtain. Blanket was a curtain. It matched curtain on window exactly. The towels were stained and walls had holes. The floor had given away near ac. The paneling and wall around ac was decrepit. Lock on front door had been busted off and was missing. The same door also had dents in it from soneone beating on door. Also the immenities in room were missing. We had ironing board with no cover and no iron. The tv had a good size scratch on screen. The motel property looked like a homeless shelter. Trash everywhere. Including a shopping kart parked next to a resident's room. There was not enough staff to clean roooms. They had to find room for me that was cleaned. Some of the residents were loitering in the parking lot all night and blaring music in front of our room at 3am. Then decided to peel out of parking lot when they left. Very inconsiderate. Nothing was done about this. I couldn't get any refund,i would have left after seeing my room. I will never stay at this motel again and i will never recommend Thank you for your concern
2023년 9월에 2박 숙박함

4/10 - 별로예요

JOHN

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door safety lock broken Mold on walls Rusted out lamp fixtures Lamp shade with hole in it Dressing mirror broken Floor collapsing right side of wall a/c unit Holes and stain in bed coverlet Missing cold water bath handle Hot water bath handle broken Bath room door badly damaged Protruding screws in bath towel rack Refrigerator freezes everything Glass tray in microwave does not fit rotating wheel Telephone did not work TV required 20 minute download each time when turned on before you could view Smoke alarm continually beeping. Went to office for batteries, but did not fix problem Maintenance did not come for over 4 hours. Kept going to office (4times) requesting repair Ice machine not working No blanket for bed No breakfast available even though advertised Pool closed - under repair Guest must take towels to office to exchange for clean. Housekeeping does not replace them Light over TV did not work Various color light bulbs in vanity and one missing Bath/shower head water continually runs or sprays even after turning completely off. Photos available
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again
The window to my room was broken. The bathroom was nasty. I paid $100 and could not stay there. I would never recommend anyone stay there
2023년 9월에 1박 숙박함

4/10 - 별로예요

John

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches. On the night stand. Shabby busted furniture, phone didn’t work.
2023년 8월에 1박 숙박함
답변 제공: Super 8 님, 2023년 8월 28일
Hi John,Let me first apologize for your experience as you deserve only the best. We are striving everyday to be better and hope you will give us another chance in the future.

8/10 - 좋아요

D m

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
The smart TV in room 302 was not working properly. A staff member helped n the TV worked. The only reservation was, I had is the TV needed an assist thru my smartphone. Using super 8 password that I entered in my phone the TV started to work properly. Never before did I need to use my phone to get the TV working. Strange
2023년 8월에 1박 숙박함
답변 제공: Super 8 님, 2023년 8월 26일
Thank k you for taking time to review. We apologize for the inconvenience. We will share you comments with the staff to better serve in the future.

10/10 - 훌륭해요

Foris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The toilet was stopped up no smoke alarm phone disconnected lights by the door door had cracks in it tub dirty no clean lining or wash towels 2 day horrible would love a refund
2023년 8월에 2박 숙박함
답변 제공: Super 8 님, 2023년 8월 14일
We apologize for any inconveniences you may have encountered during your stay. Please rest assured we take these matters seriously. We will inform the staff to better serve in the future.

2/10 - 너무 별로예요

Brandi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty Ass Hotel
The hotel does not look like what it’s suppose to it is VERYYYYYYYY NASTYYYYYY an it smelled like mildew all through the place it was very DIRTY that place should be shut down until it gets fixed like it should be
2023년 8월에 2박 숙박함
답변 제공: Super 8 님, 2023년 8월 10일
BrandiWe apologize for any inconveniences you may have encountered. We are striving everyday to become a better place. We thank you for taking the time to share your opinion and hope you will give us another chance in the future.

2/10 - 너무 별로예요

shi kit

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful
2023년 8월에 3박 숙박함
답변 제공: Super 8 님, 2023년 8월 8일
We apologize for any inconveniences you may have encountered during your stay. We hope you will give us another chance in the future.

10/10 - 훌륭해요

Lavanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Super 8 님, 2023년 8월 6일
Thank you for taking time to review. We appreciate your business and hope to see you again soon.

6/10 - 괜찮아요

MARIA T

별로예요: 청결 상태, 숙박 시설 상태 및 시설
LOCATION IS CONVENIENT FOR RTE 74 BUT OUTSIDE AREA OF MOTEL ROOMS IS ALWAYS DIRTY.HAD ME ALWAYS QUESTIONING MYSELF IF IT WAS EVEN SAFE FOR MY SON.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

tonya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Super 8 님, 2023년 7월 20일
Hey TonyaWe apologize for any inconveniences you may have encountered during your stay. We are striving everyday to become a better place to stay. Thank you for sharing your thoughts.

10/10 - 훌륭해요

Danny

2023년 7월에 1박 숙박함
답변 제공: Super 8 님, 2023년 8월 8일
Thank you for taking time to review. We appreciate your business.

10/10 - 훌륭해요

MARIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Super 8 님, 2023년 7월 13일
Thank you for your review. We appreciate your business.

2/10 - 너무 별로예요

Jose

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never again
2023년 6월에 2박 숙박함
답변 제공: Super 8 님, 2023년 7월 2일
We apologize for any inconveniences you may have encountered during your stay. Thank you for your review. We are striving everyday to become a better place.

2/10 - 너무 별로예요

Kristyn

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Completely dirty. Room is falling apart. White pillow cases were black. Sheets were dirty. Looked like poop in bed. I notified office and she claimed sheets were changed before us arriving. I said no maam i have pictures to prove it. I get its not 5 star. I just needed a safe place to stay. I will never return here.
2023년 6월에 1박 숙박함
답변 제공: Super 8 님, 2023년 6월 20일
We apologize for any inconveniences you encountered during your stay. We will share your comments with our staff to better serve in the future.

2/10 - 너무 별로예요

manolo

2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Zulema

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Flies in the room and nasty smell.
2023년 6월에 1박 숙박함
답변 제공: Super 8 님, 2023년 6월 18일
We apologize for any inconvenience. We are striving everyday to become better. Thank you for your review.

10/10 - 훌륭해요

Michael

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So I arrived earlier than expected. The front desk clerk not sure of her name. Was nice enough to allow me to check in . I appreciated that because I was really tired.
2023년 6월에 2박 숙박함
답변 제공: Super 8 님, 2023년 6월 13일
Thank you for taking the time to review. We appreciate your business.Team Super 8

4/10 - 별로예요

Asael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
disgusting
The hotel was disgusting. The first room that I was given had not been cleaned and had the bed sheets and comforter in the floor and beer bottles on the counter. They didn’t have any more non-smoking rooms so I had to get a smoking double bedroom. It was disgusting. I definitely recommend you not staying at this property.
2023년 5월에 1박 숙박함
답변 제공: Super 8 님, 2023년 5월 17일
We apologize for your experience. We take these claims very seriously and will use this information to serve better int the future.

2/10 - 너무 별로예요

ana Carolina

단체 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t waste your money or your time
This motel is in terrible condition, please don’t go. Sheets, towels, walls and even the floors are dirty
2023년 4월에 1박 숙박함
답변 제공: Super 8 님, 2023년 5월 15일
We will share your comments with our staff in order to make future service better. We apologize for any inconveniences you may have encountered. Thank you for your time.

2/10 - 너무 별로예요

Kaila

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms here are horrible, they stink and they have burns all on the beds. Not a family environment. Not to mention I had to stand the customer service was horrible. I was not the only that was disappointed, people who checked in behind me were very disappointed as well.
2023년 5월에 1박 숙박함
답변 제공: Super 8 님, 2023년 5월 8일
Kaila First let me apologize for the unsatisfactory service that you have mentioned thus far. You deserve only the best and on this occasion we fell short of that. We apologize for any inconveniences you may have encountered during your stay. Thank you for bringing these issues to our attention. We will share your comments with our staff in order to better serve in the future.

6/10 - 괜찮아요

Timothy

출장 여행
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crap House
Simple: Worse Hotel I have ever stayed in…. Filthy, simply filthy….nothing but the TV worked…people roaming the parking lot at all hours…it is about to be torn down… Do not stay there.
2023년 4월에 1박 숙박함
답변 제공: Super 8 님, 2023년 4월 27일
We apologize for any inconveniences you encountered. Thank you for your comments. We will share your comments with the staff to make us better in the future.

2/10 - 너무 별로예요

Angela

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The staff did not come and give clean towels
2023년 4월에 2박 숙박함
답변 제공: Super 8 님, 2023년 4월 13일
We have an in house policy when you check in as part of our Wyndham Green initiative. You may come to the office and exchange your towels any time between 10am and 7pm. The housekeepers knock on your door each morning to see if you request and amenities such as shampoo, trash bags, tissue. At this time if you would like for our housekeepers to clean your room we will gladly clean your room and exchange your sheets. We apologize for any inconveniences you may have encountered during your stay. We look forward to serving you again in the future.

6/10 - 괜찮아요

Rebecca

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Roger

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was trashy. In disrepair. Bathroom leaking water, floor wet. Room had strong odor. Unable to stay in room. Checked out, couldn’t sleep even if I wanted to.
2023년 3월에 1박 숙박함
답변 제공: Team 8 님, 2023년 3월 11일
We apologize for any inconveniences you may have encountered during your stay. We are working diligently to make us a better place to stay. We will share your comments with the staff to make us better in the future. Thank you for your time.

4/10 - 별로예요

LaToy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just spend a few extra dollars and stay elsewhere.
답변 제공: Super 8 님, 2023년 1월 9일
Thank you for taking time to review. We are working hard to improve everyday and hope you will give us another chance in the future.

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Junk Hotel
Man, this hotel is the worst I've ever stayed. Bullet and fist holes in the walls, the smoke detector was ripped out, floor black with dirt, stains in the bedspread along with cigarette burns. Phones and alarm clocks were dead. Phone didn't even work to contact the front desk. Ash all over the furniture. Dirt and grime stained in the bathroom. Junkies hanging around outside. This place SUCKED.
2022년 12월에 3박 숙박함
답변 제공: Super 8 님, 2023년 1월 9일
We apologize for any inconveniences you may have encountered during your stay. We will share your comments with staff in order to improve in the future. We take these concerns seriously and hope you will give us another chance in the future.

2/10 - 너무 별로예요

Dana

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were metal rods sticking out of the bed base. I hurt myself a few times but once it drew blood, I was done. I would not stay again.
2022년 12월에 1박 숙박함
답변 제공: Super 8 님, 2022년 12월 22일
Dana,I am saddened to hear about your experience. We apologize for any inconvenience this caused you. I will share your concerns with the staff and address this immediately. Thank you for your review.

2/10 - 너무 별로예요

LINDSAY

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in and upon seeing the state of the room, checked right back out. The photos on the listing are absolutely false advertising. It was apparent that overdoses and probably many other unmentionable things have happened in that room, based upon the obvious forced entry into the bathroom. The mattresses were stained with who knows what, the floor was sticky, there were cigarette burns all over the bedspreads, stink bugs crawling on the lamp that didn't have light bulbs in it, and it smelled like rotten meat. DO NOT STAY HERE. This is not a "budget hotel", it's a crack house.
답변 제공: Super 8 님, 2022년 12월 5일
First and foremost please take my sincere apology for the less than satisfactory service you have received so far. Although in the past this hotel has had many bad reviews, we have made many strides to improve not only the property as well as the service and atmosphere. I am saddened to hear we still have the image of a "crack house". I will share your concerns with our staff in hopes of improving in the future. Thank you for taking time to share your opinions. Team Super 8

10/10 - 훌륭해요

Maria

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Benjamin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
Checked in and stayed 30 minutes and left. Tv didn’t work, room was hot, no phone to call desk and unclean. Definitely would never book here again and would not recommend super 8 to anyone!!!!!
2022년 10월에 1박 숙박함
답변 제공: Super 8 님, 2022년 10월 23일
We apologize for any inconveniences you may have encountered during your stay. We appreciate you feedback. We will share these comments with our staff to better serve you in the future.

2/10 - 너무 별로예요

Lissa

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've never seen a worse place. Extremely gross and the staff, well the head cleaning female even yelled at me. She yelled to someone to bring her the nastiest sheets so she could put them on the beds. I just cant believe how horrible the whole place was. Changed rooms 3x only to keep getting worse. Didnt stay there of course, they also changed my card an hour before we arrived. Im having a hard time getting my money back!!! Run
2022년 10월에 2박 숙박함
답변 제공: Super 8 님, 2022년 10월 22일
Lissa, First let me apologize for any inconveniences you may have encountered during your stay. I apologize that you had to change rooms (only 1time) due to our error and apologized while you were here. The policy you signed was clear and we discussed your lack of refund before you left the property. As for the housekeeper, she has been reprimanded. Though that actual statement is false and I was present during your check in I agree her behavior was unprofessional. We strive to make your experience pleasant and are updating our facility as well as staff and hope to see you again in the future.

2/10 - 너무 별로예요

JUAN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was the worst experience with this hotel, first, when we entered the room the smell of sweat was unbearable, the entrance door was stacked and hard to opened, the bed was too old and uneven, floor was not that clean, the toilet lid was broken, there was a hole in the wall next the the toilet and last there were two bath towels but one was not that clean because it has like black stains. Overall the experience was terrible with this place
2022년 10월에 2박 숙박함
답변 제공: Super 8 님, 2022년 10월 11일
We apologize for any inconveniences you may have encountered during your stay. Rest assured we will share your comments with staff to make future stays with us more pleasant. Thank you for your honest review and we hope you will give us another chance in the future.

6/10 - 괜찮아요

Danny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Cockroaches everywhere, hard wood flooring was dirty, loud music form cars all the time
2022년 10월에 5박 숙박함
답변 제공: Super 8 님, 2022년 10월 11일
Danny,We apologize for any inconveniences you may have encountered during your stay. We will use this information to improve services in the future. Thank you for your time.

2/10 - 너무 별로예요

Crystal

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like anything. Extremely dirty. Food and hair in the sink and tub. Dried snot in sink no toilet paper or blanket in the room. Broken drug pipe in floor. Open food in frig. No glass tray in microwave. Blood on sheets...the list goes on. No breakfast as advertised.
2022년 9월에 1박 숙박함
답변 제공: Super 8 님, 2022년 9월 26일
Hi CrystalFirst let me apologize for the substandard accomodations you received. We have been working diligently to improve our services. We will use your feedback to improve services in the future and hope you will give us another chance. Thank you again for your time and opinion.

2/10 - 너무 별로예요

Zach

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was very dirty tv not working. very noisy. we left the hotel
2022년 9월에 3박 숙박함
답변 제공: Super 8 님, 2022년 9월 22일
We are updating our property currently and apologize for any inconveniences you may have encountered during your stay. Thank you for your review it will help us to serve you better in the future.

2/10 - 너무 별로예요

Lawrence

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Super 8 님, 2022년 9월 19일
We apologize for any inconveniences you may have encountered during your stay. We are upgrading and renovating and hope you will give us a chance in the future. Thank you for your review. Your opinion matters.

2/10 - 너무 별로예요

pauline

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of bugs
2022년 9월에 12박 숙박함
답변 제공: Super 8 님, 2022년 9월 19일
Pauline, I apologize for any inconveniences you may have encountered during your stay. We will use this to better serve you in the future. We have increased extermination visits and will continue to monitor. Thank you for your time

10/10 - 훌륭해요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It's a Dump!
2022년 9월에 1박 숙박함
답변 제공: Super 8 님, 2022년 9월 17일
I apologize for the bad experience. We are working diligently to make Super 8 Monroe a better place. All comments and reviews are shared with our employees to improve your experience. Thank you for your time. Team Super 8

2/10 - 너무 별로예요

Fred

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place ever in my 58 yrs...room was a dump, n
2022년 9월에 1박 숙박함
답변 제공: Super 8 님, 2022년 9월 3일
We apologize for any inconveniences you may have encountered during your stay. We will share your comments with the staff in order to better serve in the future.