5 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

그랜드 팔라디움 레이디 해밀턴 리조트 & 스파 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1177개 이용 후기 중 488개" "
평점 8 - 좋아요. 1177개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1177개 이용 후기 중 172개" "
평점 4 - 별로예요. 1177개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 1177개 이용 후기 중 129개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Fatima

가족 여행
좋아요: 편의 시설/서비스
The resort will definitely an average experience. No wow factor at all.
2024년 3월에 5박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 28일
Dear Fatima, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 - 괜찮아요

Kenneth

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Even high level rooms were clean but not well maintained. There were plenty of food options with good settings but overall the food, though plentiful, was not very tasty. The pools and beaches were great. But any other activities cost more, above the already hight price. If you like big crowds and loud music, this may be for you. If you prefer space and intimacy, maybe try somewhere else.
2024년 3월에 2박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Kenneth, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 - 괜찮아요

Michele Lucy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The upkeep of the property was lacking. The first room we had smelled very musty, the bathroom was very old and the shower leaked. We upgaded to romance villa and it was much nicer, however the outside had been recently painted and there was paint splatter everywhere, and the paint chips from scraping all over the ground and in the bushes. It was very difficult get get reservations for dinner, and the buffets were subpar. The food at the Indian, Italian and Japanese were very good, once we finally were able to get in. The Mexican was terrible. The weather was beautiful and the food at the Jerk Shack for lunch was amazing. We made the best of it, will not go back, as it was not as nice as other places we have been to before.
2024년 3월에 5박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Michele Lucy, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, food was not always a 10 but the service was amazing !!! And beautiful property with lots to do
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Amanda, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Guest services was not helpful. One staff member in particular was rude.
2024년 3월에 6박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 23일
Dear Heather, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

6/10 - 괜찮아요

Ashley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The phone never worked in my room and I was constantly told that IT would fix it but they never did. The food was mediocre, the resort itself was nice
2024년 3월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Dear Ashley, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to the phone issue and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Julia Mary

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just got back from a week at the Grand Palladium Lady Hamilton and it was the best resort experience we've had. Staff, for the most part, are very friendly and accommodating. Food was decent and pool and beach areas great. My only criticism is the lack of chairs during high time. You aren't supposed to save chairs, but this was most definitely happening, which negatively affected us rule-followers. Otherwise, it was a fantastic experience.
2024년 3월에 7박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Dear Julia Mary, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will ensure we have the issues with the lounge chairs revised and strive to make the necessary improvements on this. We look forward to welcoming you back very soon for another unforgettable experience.

2/10 - 너무 별로예요

Richard 님, Richmond

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Property is nice but fails everywhere else. Buffet food cold. Specialty restaurants hard to book. Staff mostly grumpy. Have to avoid the high pressure sales pitch for their time sharing program. Nothing but textiles at adult pool and beach so don't expect CO.
2024년 3월에 2박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 18일
Dear Richard, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 - 괜찮아요

Shaunetta

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The resort offered a decent variety of culinary options, but the unorganized reservation process diminished the overall dining experience. In addition, they continued to run out of food in the buffet's. Overall, the food was good, but getting it was less than ideal. I truly enjoyed my spa experience and the resort staff were kind and friendly. While I likely will not return to this resort, I do think it is suitable for those who want a clean, safe, and family friendly place to stay.
2024년 3월에 4박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 16일
Dear Shaunetta, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to dining and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 - 좋아요

Nadine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort and great customer service, good food and entertainment.
2024년 3월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 15일
Dear Nadine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 - 좋아요

Melanie J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 16일
Dear Melanie J, We appreciate you giving Grand Palladium Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 - 훌륭해요

Zdzislawa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no single thing that I didn’t like it . It was the best holiday in my life. Everything was perfect.
2024년 3월에 8박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 14일
Hi Zdzislawa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Christina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chef Jaime at the Japanese restaurant is a great chef and singer. Thank you
2024년 3월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 12일
Dear Christina, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience and we will certainly pass along your feedback to chef Jaime! .

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent
2024년 2월에 14박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 10일
Hi Sandra! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 - 좋아요

Lynette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great resort, family friendly, and activities were accessible for all.
2024년 3월에 3박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 9일
Dear Lynette, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you.

10/10 - 훌륭해요

Irma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
would go there again
2024년 2월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 7일
Hi Irma! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Harry

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just absolutely loved this resort. The people were wonderful. We will definitely be back. Thanks Novia, Patman, & Orlando.
2024년 2월에 9박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 5일
Dear Harry , Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Brianna

가족 여행
좋아요: 직원 및 서비스
Beautiful family friendly resort. 10/10 recommend
2024년 2월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 5일
Hi Brianna, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Melissa

2024년 2월에 7박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans and we are happy that we have achieved tis with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was very clean. The staff were extremely helpful and welcoming. Our concierge Kadesha was wonderful.
2024년 2월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 4일
Dear Elaine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 - 괜찮아요

FARIBA 님, mission viejo

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
If you are a group of 8 or more people do NOT stay here. The property was good. Very very clean. Staff were working hard always to ensure the resort is clean. Food was good and lots of i Ning options if you’re lucky enough to get a reservation. Our main major issue was it was not group friendly. We were a group of 18 people and they were not accommodating at all!!!! We were only able to get dinner seated together one time the whole 7 days. This includes breakfast lunch and dinner. They would not under any circumstance stick two tables together. Even when the restaurant was half empty. It made no sense at all. It’s two tables side by side why not just stick it together. This trip was for my birthday and even my birthday dinner I had to sit at a different table from half the group. It was super frustrating and sad. So again if you are a group that would like to eat together do not go here.
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 3일
Dear Fariba, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Keyonna Arnold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 2월에 3박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 2일
Dear Keyonna Arnold, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was amazing! we will strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Madalyn

연인과의 여행
Great time for everyone
2024년 2월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 3월 7일
Dear Madalyn, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 2일
Dear Margaret, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Destiny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything I’ll be back again
2024년 2월에 2박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 28일
Dear Destiny, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Michael 님, Salem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were here 8 years ago and enjoyed our stay then and again this time. They have kept the property up and seem to be renovating the buildings one by one. Love all the beaches and pool areas. The specialty restaurants are great.
2024년 2월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 25일
Dear Michael, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Amoos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an excellent place for vacation with family and friends. Massive property which is well maintained and planned. It’s a hour away from the airport. Would be great if shuttle service was available from the resort instead of relying on shady vendors. Food is great at the Ala Cart restaurants, okay at the buffets. There are 2 all day buffets but have similar dishes, need to be differentiated. DJs keep blasting music till 1 am which is annoying to folks trying to sleep at such a late hour. Waiting staff can sometimes seem not very friendly.
2024년 2월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 25일
Dear Amoos, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though some experiences did not meet your expectations, we will strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

2/10 - 너무 별로예요

Teishana

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
My earrings were stolen from my room. Shuttles drove past my friends and I repeatedly but would stop for every white person . Shuttles wouldn’t come when requested. We didn’t have water for hours. Couldn’t shower or use the toilet. There are no swim up bars. There was a group of school kids that were beyond drunk and underaged and they were still giving them liquor. It was a mess.
2024년 2월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 23일
Dear Teishana, Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we continue to deliver the excellent standard of service that our guests have come to expect. We encourage you to contact us via email at info.jamaica@palladiumhotelgroup.com to discuss your experience in more detail, and we look forward to hearing from you. We strive daily to fulfill our mission to turn guests into fans, and we look forward to welcoming you back on a future trip to show you our improvements and give you the five-star experience you deserve

10/10 - 훌륭해요

Matthew Burton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an amazing property. All the staff was incredible, great food, and great drinks! You certainly felt welcomed, and the rooms were a nice size. I will definitely be back. The only thing I did not like, was the night before I got notified airport transfer is not included, and we need to find our own transportation. I blame Expedia for that.
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 23일
Dear Matthew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Lillian L

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I truly enjoyed the property as a whole. I went for my 50th birthday and it was great
2024년 2월에 4박 숙박함
답변 제공: Sansaria Smith 님, 2024년 2월 20일
Dear Lillian, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

UNDRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. The resort was beautiful and the staff very friendly and helpful. Would definitely recommend and possibly return. Only one concern, we attended a wedding and everything was beautiful. However, during the reception dinner, I requested a plate with only chicken (prepared with salmon & chicken). Instead of receiving a freshly prepared plate, they simply removed the salmon and added an extra piece of chicken. There was salmon left on the vegetables and potatoes. While I am not allergic, the taste is seafood upsets my stomach, therefore this ruined my meal. If I were allergic this could have caused a possible fatal reaction. Better precautions should be taken, to prepare a fresh plate would have only taken a few extra minutes.
2024년 2월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 20일
Dear Undra, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will certainly be taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Hailey

2024년 2월에 6박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Hi Hailey! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Joanne Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First time in Jamaica for me as well as my partner. Found this property on a great deal for the week of February 9-16, 2024. Made arrangements with Jude to tour for the ride from the airport in Montego Bay to the property which was well organized And safe. The room was very generous, and we opted for an upgrade to an ocean view when booking. a true suite with a bedroom separate from bathroom and living areas. Minibar was stocked each day with waters and beer, potato chips, a chocolate bar and peanuts. The housekeeping staff was very good and brought anything that we felt we needed, for example, bathrobes and slippers. The à la cart restaurants were easy to book via the Palladium app. We were able to visit six different à la cart restaurants as well as enjoying the buffet for breakfast and one dinner. The jerk chicken huts at the two beaches were also fantastic. Of note is that my partner lost his sunglasses paddle boarding on the first day we were there. One of the fellows running the water sports actually went out the next day for a couple of hours with a snorkel and, if you can imagine, found the glasses and returned them to him. This was outside the realm of customer service. A good example of the service you’ll find here at the grand Palladium, Jamaica, Lady Hamilton resort. Highly recommend this lovely property on a beautiful island with fabulous people. Oh yes, one more thing, the entertainment was top-notch. Not typical of Caribbean resorts, but much better!
2024년 2월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 18일
Dear Joanne, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 - 괜찮아요

Lawrey

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a Jr Beachview suite on Lady Hamilton side. Closet doors were broken; safe wouldnt open: shower door wouldnt open and close properly; ceiling lightbulbs burnt out so very dark in the room. The plus was it was ground level. Al A Carte dining was lack luster. This was our 4th time here over the last 6 years. Wouldnt come back. Italian and Mexican restaurants were disapponting. Staff super friendly Drinks were cold.
2024년 2월에 4박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 16일
Dear Lawrey, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 - 훌륭해요

Michael

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice resort! The food was good at all of the restaurants. We ate at every one, except the Indian restaurant. Con-we arrived on Tuesday but couldn't get a reservation for the Hibachi the entire week-already booked up. Everyone in the staff were very friendly & helpful whether it was front desk, wait staff, entertainment, bartenders, transportation or housekeeping. Krissy Gray was part of the entertainment team & she was fantastic! So friendly & we really enjoyed getting to know her! The resort is very clean & well maintained! The pools & beaches are beautiful! Unfortunately, there had been a storm before our arrival, so the pools were COLD the entire time we were there so that was a bit disappointing. We ended up going to the beach each day & thankfully the ocean water was warm, so we enjoyed that! The main beach & small beach near adult pool had a bit of coral, so you had to be careful getting in the water, but once you were in it was nice. Another downside was because of the storm that happened before our arrival, the resort didn't clean up the beach where you could snorkel, kayak & paddleboard until 4 days later. We had checked it each day & the water looked beautiful but the beach was closed. We finally got to use that beach our last 2 days & it was amazing! BEST BEACH! Rooms were nice, beds-very comfortable & jacuzzi tub & shower were great! Entertainment at the Infinity Bar was great each night. Drinks-fantastic everywhere! Super Bowl party was great! FUN resort!
2024년 2월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 16일
Dear Michael,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Bryan

2024년 2월에 7박 숙박함
답변 제공: Sansaria Smith 님, 2024년 3월 22일
Hi Bryan, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed

8/10 - 좋아요

Kerry

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there 10 years ago for our wedding. Got married there and it was amazing. The trip this time was good but not comparable. Obviously 10 years adds to the age of everything. Our room was nice but the toilet seat sagged to the left. The safe kept stating low battery even after maintenance came and fixed it. We did not drink pop and yet it kept getting stocked and not the red stripe... we had to ask for the beer. The cleaning staff were very good. All staff was friendly and very lovely to deal with. We did give good gòogle reviews on specific people. The buffet..... there were many times food was very low, cold or out with a line waiting for replacements. This did not happen 10 years ago and it was busier back then. Paint can be seen splattered on the walk ways and in the room. Also, the sales people were constantly trying to get you to join the Palladium Member and spa service. None of us rememberthe spa services offerings at every corner... where you actually try to avoid them. I love Jamaica but probably would not return to this resort. A lot of great memories there and had a great time but would choose somwhere different.
2024년 1월에 7박 숙박함
답변 제공: Sansaria Smith 님, 2024년 2월 8일
Dear Kerry, We are truly grateful for you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! Though we did not exceed your expectations, we are delighted that you had a wonderful time staying at our resort . We will be addressing the pointers you have relayed and will work tirelessly to ensure these are addressed. We hope that the service provided by our friendly, welcoming, attentive, and helpful team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience!

10/10 - 훌륭해요

Kathryn

가족 여행
We had a wonderful family vacation. Beautiful property and great staff!!
2024년 1월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 6일
Hi Kathryn, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Benjamin Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 2월 4일
Dear BenjaminWe appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 - 좋아요

Janice

2024년 1월에 10박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Janice, We are truly grateful for you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! Though we did not exceed your expectations, we are delighted that you had a wonderful time staying at our resort . Our welcoming, attentive, and helpful team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience!

6/10 - 괜찮아요

Gaurav

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The entertainment team needs to be more upbeat and have more activities throughout the day, at the pool. The entertainment teams needs to be more engaging with guest and upbeat. The entertainment team looked like they were not happy with there jobs. The buffet needs to have made to order pasta station (which is very common thing many all inclusive has). Overall rooms needs renovation.
2024년 1월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 29일
Dear Gaurav, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 - 훌륭해요

Jody

답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Jody, We are truly grateful for you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! Though we did not exceed your expectations, we are delighted that you had a wonderful time staying at our resort . We will be addressing the pointers you have relayed and will work tirelessly to ensure these are addressed. We hope that the service provided by our friendly, welcoming, attentive, and helpful team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience!

10/10 - 훌륭해요

Todd 님, Amherst

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second year in a row coming here. Love this place!
2024년 1월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 29일
Hi Todd, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Laura Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall had a lovely trip. Resort is beautiful, despite some construction in the lobby area and some issues with our room. Safe would not lock, we got a room with a tub with jets and it would not plug properly, the minifridge leaked water and the bed was comically loud when you move on it at all, i.e. rolling over. Staff was mostly friendly but did have a few bad experiences. Arrived for lunch a full half hour before close at one of the restaurants and they almost refused to seat us, then got my order wrong and I heard a staff member say “shouldn’t have got here at 2:30” and laugh. We were immediately accosted to attend a presentation for their vacation club upon arrival without given much of a choice. They don’t bring you drinks at the pool or beach, you have to go up to the bar- so not the most luxurious all-inclusive experience we’ve had but acceptable and some staff members were very friendly and accommodating.
2024년 1월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 26일
Dear Laura Jean, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. Offering the best vacation experience remains our priority. We are truly disappointed with the negative issues encountered whilst on the resort and truly apologize for the inconveniences associated with this. We are aware of the negative impact that this would have had on the overall experience and truly regret that the vacation was not as enjoyable as envisioned.We strive daily to fulfill our mission to turn guests into fans, and we look forward to welcoming you back on a future trip to show you our improvements and give you the five-star experience you deserve.

10/10 - 훌륭해요

Steven

2024년 1월에 7박 숙박함
답변 제공: Amanda Chin 님, 2024년 3월 24일
Dear Steven, We are truly grateful for you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! Though we did not exceed your expectations, we are delighted that you had a wonderful time staying at our resort . We will be addressing the pointers you have relayed and will work tirelessly to ensure these are addressed. We hope that the service provided by our friendly, welcoming, attentive, and helpful team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience!

8/10 - 좋아요

Linda 님, Peterborough

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of options for wating and activities.
2024년 1월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 22일
Hi Linda, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing place to stay. Staff were all friendly and helpful, the location is stunning and everywhere is clean and tidy. Could not have asked for a better place to spend our honeymoon! Our only regret is that we couldn't stay longer.
2024년 1월에 6박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 21일
Hi Rebecca! Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Marcie Ann 님, Winnipeg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an incredible time - enjoyed the pool, the beach, the food, entertainment….. Lots to do and beautiful surroundings! Even though there were lots of people, the beach and pool never seemed crowded and we could always find lounge chairs at pretty much any time of the day. Wonderful family resort - great programming for kids and fun waterslide /play area for younger kids. Staff were helpful and made sure we were enjoying our stay.
2024년 1월에 7박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 21일
Hi Marcie Ann! Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 - 좋아요

Peterson

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Palladium Hotel boasts a welcoming atmosphere where people are accommodating. The outstanding service extends to the diverse range of restaurants and numerous activities available, enhancing the overall guest experience. It's a place where hospitality and a variety of options come together seamlessly. I had a memorable stay at the Palladium Hotel. The staff's swift response to a minor issue in room 3930, where two roaches were spotted, showcased their efficiency. They promptly transferred me to another room, ensuring a seamless and enjoyable experience. The hotel's commitment to guest satisfaction shines through such responsive service.
2024년 1월에 3박 숙박함
답변 제공: Justine - Guest Services 님, 2024년 1월 21일
Hi Peterson! Thank you for sharing a review of your experience at our resort and rewarding us with your rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 - 훌륭해요

Princess

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s was by far my best vacation in 2023 !
답변 제공: Sansaria Smith 님, 2024년 1월 20일
Hi Princess! Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our beautiful resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!