조감도

바이아 프린시페 럭셔리 런어웨이 베이 - 어른 전용 - 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1854개 이용 후기 중 972개" "
평점 8 - 좋아요. 1854개 이용 후기 중 436개" "
평점 6 - 괜찮아요. 1854개 이용 후기 중 232개" "
평점 4 - 별로예요. 1854개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1854개 이용 후기 중 104개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hilary 님, Vancouver

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the adult only option in the hotel. This gave an extra comfort for the trip. The different beach options were amazing and quiet but when we wanted a fun vibe the pool was fantastic. The different dining experiences were outstanding, especially the Brazilian steakhouse! The staff were so lovely and hospitable. I have already been suggesting this hotel to many of my friends and family once I got home and I look forward to returning myself in the future. I cannot recommend this hotel enough!
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Igor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 28일
Dear Igor,We are delighted to read that your vacation was a nice one.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.Sending you our warmest regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Godwin 님, Buford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was beautiful! Clean and comfortable resort. Food was amazing compared to typical resort food. The activities and staff were very welcoming and hospitality was great. One thing I would suggest is adding hand soap to the bathroom. There was only body wash in the shower area, and no soap near the sink.
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 27일
Dear Godwin,We appreciate your comments.It is indeed a pleasure to read that our resort was beautiful, clean, comfortable and also that the food was amazing.Please rest assured that we will improve in the area that you have mentioned.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Emily Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The resort was clean, the staff was attentive! Lots of activities and live music to enjoy if you want. The Bahia Principe app makes it very easy to book your restaurants and view what activities are happening.
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 26일
Dear Ms. Emily Ann,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort.It is a pleasure to know that you enjoyed the cleanliness, attentive staff and activities.We are happy to read that the app makes it easy.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

John N. 님, Dallas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud at night in the hallway. Food not great
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 26일
Dear Mr. John N,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 - 너무 별로예요

Jennifer

가족 여행
Very terrible staff, over and double charged, constant noise throughout the night.
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 28일
Dear Ms. Jennifer,We apologies for your expectations not being met at this time, they certainly do not reflect the commitment and the quality that we have exhibited for many years.All of your concerns have been forwarded to the management of the resort because our guest satisfaction is our top priority.Once again thank you for choosing us for your ultimate vacation and we hope to host you in the future to experience our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Michaela Anna Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is huge and beautiful and there are many Restaurant options to choose from. I would recommend to make reservations several days before your trip on the hotel app or there will not be any reservations available once you get there. However, the buffet and the restaurant out by the pool that doubles as the Radizio at night, are always available without reservations and very good. The only restaurant I did not like is the Picasso. Tips are supposed to be included, but you are still expected to tip for waitresses and room cleaning. If you are wanting ice in your room, you will have to call room service and sometimes it takes a long time for them to bring anything to you. I had requested pillows and an extension cord and I never got them. I think overall the property is kept very clean and there are always people cleaning and doing upkeep. We also signed up for an excursion to the blue hole and Dunn river Falls. I was looking forward to a wonderful swim in the blue hole but we’re taken to a spot above that instead, a spot where people were bearded up some stairs and expected to jump in and after that had to swim through a very rough patch of water. That was very disappointing because I did not want to jump, I wanted to swim in a beautiful blue hole. Also, if you see somebody there that offers you rum punch they will be charging you $20 for one cup. I was also a little disappointed about the beach area which was all in closed in rocks and very rocky.
2024년 3월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 27일
Dear Ms. Michaela Anna Maria,Thank you for your feedback.It is a pleasure to read that enjoyed our beautiful property, restaurant and the cleanliness. Please accept our sincerest apologies for the noted concerns. your feedback have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 26일
Dear Ms. Amanda,On behave of the management and staff of the resort We want to take the timeout to thank you for sharing your ratings.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Best Regards,Melissa BurrellGuest Relations Agent

4/10 - 별로예요

Joe 님, Homestead

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice location but the property is outdated and needs an upgrade. The cleanliness of the room wasn’t that great, and I brought it the staff attention and they returned to Declan room. Not enough electrical outlets in the room.
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 25일
Dear Joe,We appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in such areas.We hope you come again to enjoy our new services.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 26일
Dear Mr. Ivan,Thank you for sharing your ratings about your stay with us in paradise.We are always striving to provide our guests with the highest quality service so that they can stay absolutely content with their vacations at our hotel.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

Gabriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property is nice at a glance but very underwhelming when actually staying there
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 25일
Dear Gabriel,We appreciate you taking time to express your comments about your stay with us. We must apologies for not being able to exceed your expectations at this time during your vacation.We hope you will come again to enjoy our new services.Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Matt

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time in Jamaica second time at bahia resorts. Last year was in akumal. Loved this resort. Have never stayed at a resort with such amazingly kind and friendly employees. We will be back. Food was pretty good. Couple of not good meals but a few really good ones.
2024년 3월에 8박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 25일
Dear Matt,We are pleased to know that we were able to exceed your expectation.For the point that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Cullen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked how everyone was so kind and helpful to us
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 25일
Dear Cullen,Thank you for sharing your vacation experience with us.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time staying at this resort. First time Principe, this time Luxury adults only. Both times very impressed with the resort!
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 3월 23일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 - 좋아요

Arnell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 25일
Dear Arnell,We appreciate your ratings.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 - 좋아요

Joseph Emile

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people nice country nice time
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 3월 23일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

4/10 - 별로예요

Daniel

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very excited for our stay on this property. When we got there, we were part of Expedia's VIP program and received a room upgrade to an ocean view room. During the day all was well but when it came to nighttime, they had frequent beach parties that were loud enough to shake our entire room. These parties went on until midnight. After night two, we went to the front desk to request a room swap farther away quietness she advised that this resort is not the place for "quietness" and that no room would accommodate our request since the sounds from the beach expand throughout the resort. This was very upsetting, considering we booked this day for a week of relaxation. This hotel also advertises that they have seven restaurants and bars. We came to realize that only two restaurants were open and it was impossible to receive a reservation at either restaurant. We were stuck eating at the buffet which wasn't that great. Aside from that, the property itself was beautiful and the staff was very friendly. I do not blame the day-to-day staff for these issues it's more of a management problem. We were disappointed with our stay, and would advise to skip this resort if you are looking for relaxation.
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 22일
Dear Daniel,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Please accept our apologies for the concerns noted.We are pleased to read that you enjoyed our beautiful property and the services offered by the staff despite the concerns noted..We hope you come again to enjoy our new services.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Ruben

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encantó el hotel El personal muy amable Y no me gustó que no tenían nadie que háblara español
2024년 3월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 22일
Dear Ruben,Its a pleasure to read that loved the hotel, and also to know that the staff was very friendly.We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel, however we will strive to improve in the areas you mentioned above.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

carl anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Properties was very nice i just didnt like the lack of alcoholic choices of top shelf liquors which are in the srate or the choice to pay more for top sheelf in advance orher then that i liked the stay
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 22일
Dear Ms. Carl Anthony,Thank you for your comments.We are pleased to read that you enjoyed our properties. Regarding alcoholic choices, we will do our best to improved in that area.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Guest Relations Agent

6/10 - 괜찮아요

Dennis 님, Afton

가족 여행
좋아요: 청결 상태
Liked the large resort but being so big prevents some with limited walking ability to go from Luxary side to Grand/family side to enjoy all events available
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 21일
Dear Dennis,We appreciate your feedback.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 - 좋아요

Avery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 21일
Dear Ms. Avery,Thank you for sharing your ratings. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Eadelin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We chose to stay at this Bahia property because we stayed at a Bahia property in Mexico in the Mayan riviera before. The property is just as beautiful and vast, but the service was not the same. We are very easy to please, but unfortunately the room bedding was not very clean. There were a few baby roaches seen in our room. The bartenders on the luxury side are not as friendly and do not serve you while seated we noticed compared to the family side. We stayed on the adult side which claims luxury. I was told we can get premium drinks because we are luxury side but that was not the case. We would have paid, but I guess you have to just buy a bottle and serve yourself with that and that’s not what I had in mind. Food was ok as well. Like I said the Bahia we stayed at in Mexico had way more international options at their buffets. You have to go to specialty restaurants to try other options. The lobby people that greet you upon arrival and leaving are wonderful at service. The people who serve you at restaurants and buffets are awesome as well. The specialty restaurant food is great too. Entertainment on the resort is amazing. The musical talent in Jamaica is shown during all shows at the pool side and both sides of the resort lobby areas. I would return to Jamaica but I would try a different resort.
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 21일
Dear Eadelin,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Ares

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very fun and beautiful
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Ares,It is indeed a great pleasure to read that you had an enjoyable stay with us.We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

Dhariam

단체 여행, 연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
True 3 star hotel Upon arriving The front desk staff do not smile at all Forget about getting a free upgrade because nothing is free even if it’s your anniversary Some of the staff were really nice like the super friendly pool towel guy while others didn’t even smile or say hi and just wanted a tip ….a tip for what??? I think they even want a tip for looking at you This is an all inclusive place meaning we paid in advance for everything to be included we shouldn’t be expected to tip or feel bad because we don’t or didn’t bring cash with us The food was awful typical buffet food The reservations for the fancy restaurants you need to make are a joke because when you arrive they’re all full We did actually get into one the rodizzio and the food was horrendous the steak was definitely bad as in old but the grilled pineapple was so good The pool bar and the pool area where the entertainment staff gathered was fun I enjoyed that The beach was gorgeous and relaxing The beach party entertainment was nice but the music that night was awful we left early to go to our rooms and put our own music on We come to Jamaica to listen to reggae and hear local music not 90s and 80s or disco There was nothing luxury at this hotel Just no kids allowed I’d stay somewhere else :(
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Dhariam,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We would like to assure you that your concerns have been taken very seriously and corrective measures have been made where necessary.Despite your concern, we are pleased to read that you enjoyed beach.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Daria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the place, stayed on adult side. Never had to wait for anything. This dinner reservation is not great as we arrived at 6 pm and missed “reservation window” for all a la carte restaurants that night. This is just ridiculous. But we enjoyed food at the buffet. For the beach we went to family side as there’s no real beach on adult side. It didn’t bother me at all. Stuff is super nice and helpful. I wish they had music on the beach every night, it’s weird it’s only once a week on Saturday.
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Daria,Thank you for your comments. Its a pleasure to read that you love our property and also that you didn't have to wait for anything.Please rest assure that we will do our best to improve in the area mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Gurpreet

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice resort. Recommend making dinner reservations beforehand and having them later in the night so you can enjoy relaxing by the pools that close at 6pm. Check out the village at the resort by waterpark, Reasonable price of souvenirs to buy there then at resort.
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Gurpreet,Thank you for taking the timeout to share your feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny islandWarmest Regards,Melissa BurrellGuest Relations Agent.

2/10 - 너무 별로예요

jacqueline

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Ms. Jacqueline,Please note, that all our guest ratings are much appreciated, and we take them with the seriousness as they represent our brand and our commitment service as we are constantly using them to improve our resort.The Management and staff extend our sincerest apologies for any inconvenience experienced.We hope you give us another opportunity in the future because we know you will enjoy our new and improve services.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Janai 님, Bronx

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been to a few Bahia properties and while they've all been good, this one blows them out of the water. Though enormous, the property very well kept, the staff are genuinely pleasant and professional, the activities are fun, and the food is fresh & full of flavor. This was the beat all-inclusive I've been to thus far, and I'm excited to return.
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Janai,Thank you for your comments.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

Cameron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Great staff here very clean facility clean pool, decent beach area. Food at the restaurants and buffet were okay. Power went out multiple times and elevators went out multiple times on the week we were there. Great entertainment team and nightly live music was great
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Mr. Cameron,We appreciate your feedback.It is a pleasure to read that you enjoyed the cleanliness, services offered by the staff, beach, pool and food.Please accept our apologies for the concerns noted.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Dela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing! To name a few, Andre (entertainment), Thunder (entertainment), Mowayne (beach bar), Terreasha (beach bar), Ava (housekeeping), Camille (housekeeping), Ranel (beach bar), Dwight (Bell man), and our awesome driver Emiel. You know they were awesome when you remember their names! We had a great time here and I will be returning for my 3rd stay.
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Dela,Thank you for your feedback.We are grateful for your recognition of our team member, for being of great service to you during your vacation. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Warmest Regards,Melissa BurrellGuest Relations Agent

8/10 - 좋아요

Bonnie 님, Richton Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and accommodating staff. Had a ball!
2024년 1월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Bonnie,It is a pleasure to read that you had an enjoyable time at the resort.Once again, thank you for choosing us for your ultimate vacation.Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property well maintained.
2024년 3월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Steven,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Jacqueline 님, North Vancouver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel was very good. They fixed some minor problems in the room like leaking shower and doors not closing. Loved the pool and staff was great. Food was okay but not great.
2024년 2월에 10박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 21일
Dear Ms. Jacqueline,Thank you for sharing your experience with us.Its a pleasure to read that the hotel was good and also that you enjoyed the pool and the great service offered by the staffWe will improve in the area you mentionedOnce again, thank you for choosing us for your ultimate vacation. Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Zaira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 18일
Dear Zaira,Thank you for your ratings. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

Brian William 님, Warminster

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There were several pools with room to enjoy yourself. Restaurants required reservations and were near impossible to get in for dinner. The food was not very good except for the buffet restaurant Jasmines. The beach area was very small and rocky.
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 21일
Dear Brian William,Thank you for sharing your feedback and we will do our best to improve in the areas mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa Burrell.Guest Relations Agent.

2/10 - 너무 별로예요

Leily Johanna Figueroa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food was cold and not cooked property. Me and my husband both ended up getting food poisoning as a result. Chicken was served undercooked and it was bloody when you would cut it. Staff was rude and unwilling to help when these issues were brought up. We ended having to buy food from vendors not part of the resort for most of our stay. Very disappointing. Save your money and health and stay somewhere else.
2024년 2월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 21일
Dear Ms. Leily Johanna Figueroa,Please accept our sincerest apologies for the mentioned concerns noted.We work with a well-established health and safety company, which is managed daily and provides minimized risk from food-borne illness which in turn ensures the maximum safety of our guests.Nevertheless, we would like to assure you that your concerns have been taken very seriously. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Paul Louis

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good food, beautiful setting, wonderful staff. We are planning to return.
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 13일
Dear Mr. Paul Louis,Thank you for enjoying your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 - 좋아요

Douglas John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful resort. Al la carte to be desired. Everything else wonderful except the morning phone calls
2024년 3월에 10박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 13일
Dear Douglas John,Thank you for sharing your feedback.Please rest assured that we will improve in the area mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 13일
Dear Douglas John,Thank you for sharing your feedback.Please rest assured that we will improve in the area mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Jannee

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was amazing in the restaurants. Staff very friendly. The only thing I was not a fan of was the late night food service. Amazing resort!
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 12일
Dear Jannee,It is a pleasure to know that you enjoyed the food and our friendly staff. Please rest assured that we will do our best to improve in the area mentioned.Once again, that you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time in this resort. The entertaining staff did such an excellent job. Food was great.
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Mr. Mario,We are pleased to know that you had an amazing time with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Rajat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in process could be organized better to serve faster.
2024년 3월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Rajat,Thank you for sharing your feedback and we will do our best to improve in that area.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

libanesa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Jamaican food was amazing! The staff were so great, friendly, respectful and responsive
2024년 3월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear libanesa,Thank you for vacationing with us. Its indeed a pleasure to know that you enjoyed our food and the service delivery of our staff.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Amy Lynn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property! Only complaint is the pools closed at 6pm.
2024년 3월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Ms. Amy Lynn,We are pleased to read that you enjoyed our Beautiful property.We will do our best to improve in that area.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Juanita

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to vacation. But if you’re a beach walker not so much.. Super friendly staff- very accommodating to our every need.. lots of space/not overly crowded. Didn’t have to fight for a pool chair at all. Great food, spacious rooms, lots to do
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Juanita,Thank you for sharing your feedback.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Agent.

8/10 - 좋아요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the resort was fine. I would go back and would recommend to others. Recommendations for the resort; music around pool to too LOUD! Understand many want to "party" around the pool but others want to simply relax. We moved to the farthest point away from the music and it was still ear popping loud. Does not need to be that loud.
2024년 3월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Mr. Shawn,Thank you for sharing your feedback.Please rest assured that we will do our best to improve in the mentioned area. May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

4/10 - 별로예요

Sherril Evadney

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Sherril Evadney,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall service areas.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Melissa BurrellGuest Relations Agent

4/10 - 별로예요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bahia Principe I liked the adult atmosphere, different options of food , beach , professionalism of most of the employees and different events for each night. What I didn't like is between 6 am and 7 pm next to the last night of my stay the power at the resort shut off. The only thing explained was the engineers were working on the situation. I checked out a day early due to there was nothing to push the mosquitos back. My stay was scheduled for March 2, to March 8 .. At my checking out the staff had or made any explanations to compensation. for time loss. And by the way generators never came on. I fully understand things happens however, how we reponds makes all the difference..
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 12일
Dear Gregory,Thank you for your feedback.We are sincerely sorry that your experience was not as you expected. We understand that you did not enjoy all the services we provide, our staff always tries to offer the best possible experience. All your comments have been already reviewed with the departments involved in order to reinforce the areas mentioned. May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts, to be your holiday destination in the Caribbean.Kind RegardsMelissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Fior

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing experience in this hotel. We couldn't get any reservations for dinner but the food at the buffets were amazing. Staff was super friendly, rooms were clean. Highly recommend.
2024년 2월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Fior,Thank you for sharing your feedback.We are happy to know that you had an amazing stay. Also we thank you for recommending us.Please accept our apologies for the concern and we will improve in that area.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Ronnie 님, Hazel Crest

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. The property was beautiful. Pool & the private beach was great!
2024년 3월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 3월 11일
Dear Ronnie,We are pleased that you had a really enjoyable stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent