조감도

로얄 데카메론 몬테고 비치 - 올 인클루시브 여행 후기

3.5 out of 5
로얄 데카메론 몬테고 비치 - 올 인클루시브
2 Gloucester Avenue, Montego Bay, Saint James

이용 후기

6.8
평점 10 - 훌륭해요. 1013개 이용 후기 중 262개" "
평점 8 - 좋아요. 1013개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 1013개 이용 후기 중 168개" "
평점 4 - 별로예요. 1013개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 1013개 이용 후기 중 166개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Sudesna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Pamella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the entertainment and the people
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Jameer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 19일
Dear Jameer,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 18일
Dear Sarah,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food was meh
2024년 3월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 18일
Thank you for your review, Leryn. It's great to hear that some staff members were friendly during your stay at Royal Decameron Montego Beach. We aim to provide excellent service and will address any issues with the team. We hope you had an enjoyable experience overall and would love to welcome you back in the future.

2/10 - 너무 별로예요

cynthia ellen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst place we ever stayed 5 things wrong in our room even the phone didn’t work to call about the flood we had
2024년 3월에 5박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 12일
We are sorry to hear about your experience at Royal Decameron Montego Beach. Your feedback will be taken into consideration to improve in the future. Thank you for sharing your thoughts.

8/10 - 좋아요

Stephanie

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 14일
Hello Stephanie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 - 너무 별로예요

Darian

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to book with another property because after 6 hours of waiting they still didn’t not have a room for us. In those 6 hours we decided to go eat and drink but that didn’t happen either. It was supposed to be all inclusive but the buffet barely had food and there was hardly ever a bartender at any of the bars. The hotel is nothing like the pictures. EXTREMELY inconvenient and an overall terrible experience. Don’t be fooled like I was.
2024년 3월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 11일
Dear Darian, we are truly sorry to hear about your negative experience at Royal Decameron Montego Beach. Your feedback is important to us and we will address these issues with the hotel management to improve the overall guest experience. We hope you give us another chance in the future.

8/10 - 좋아요

Beatrice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No elevator and we roomed on the 4th floor. And no enough towels
2023년 8월에 7박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 12일
Dear Beatrice, thank you for sharing your feedback on Royal Decameron Montego Beach. We apologize for the inconvenience of not having an elevator and the limited towels. We appreciate your understanding and hope you still enjoyed your stay with us. Safe travels!

8/10 - 좋아요

Kelvin D 님, Eight Mile

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 14박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 10일
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

10/10 - 훌륭해요

Mina 님, dallas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location , hotel can use some work . But for money is right
2024년 3월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 10일
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

6/10 - 괜찮아요

Fadges

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are a little dated, the staff wasn’t very helpful,,
2024년 3월에 5박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 8일
Thank you for your feedback, Fadges. We appreciate your input regarding the rooms and staff at Royal Decameron Montego Beach. We will take your comments into consideration to improve the overall guest experience.

2/10 - 너무 별로예요

Dara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Be aware the entire beachfront area of the hotel is currently not accessible and cannot be used as of March 5. Oceanfront rooms have a view of sand bags and construction as the hotel continues to repair from storm in early Feb. Guests must use the property of the sister hotel Cornwall next door and share the beach there. The property is currently very difficult for those with mobility disabilities to visit. Rooms are in bad shape and overall lack of any maintenance done in the rooms or on property.
2024년 3월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 8일
Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and will take your concerns into consideration for future improvements. We hope that your next stay with us will be more enjoyable. If you have any additional feedback or requests, please do not hesitate to contact us. Thank you for choosing our hotel for your stay in Montego Bay.

6/10 - 괜찮아요

Michael G

연인과의 여행
좋아요: 청결 상태
Was there 8 years ago..rooms same, need updated, but were clean, just old.. not enough staff in dining room, had to get own drinks, napkins. Need activuties at stage area in evening..nothing to do after dinner, pools closed at 5, entertainment started at 9:30. Have stayed there 5 times, us in a safe location on hip strip. Would stay there again. Remember its star rating, is not a five star. Don't go there expecting top shelf and quality!
2024년 2월에 6박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 5일
Dear Michael,Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and understand your points. Your review will help future guests have a realistic expectation of the hotel. We encourage you to check the hotel for any updates before booking again. Your loyalty is valued, and we hope your next stay meets your expectations better.

8/10 - 좋아요

Tyler

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was fantastic, food was great, everything was great. Property was damaged by a recent storm and there's a fair bit of maintenance ongoing but they are working hard at that as well. Nightly entertainment was better than expected, you won't get bored here. Aside from leaving a book there I can't say anything but good things about our experience, we plan on coming back!
2024년 2월에 7박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 4일
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear about the fantastic staff, good food, and enjoyable nightly entertainment. The ongoing maintenance efforts show dedication to improving the property. Your intention to return speaks volumes about your experience. Safe travels, Tyler!

4/10 - 별로예요

vanessa

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need to be renovated and up to date poor quality for your money
2024년 2월에 5박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 2일
Dear Vanessa,Thank you Vanessa for sharing your feedback about Royal Decameron Montego Beach. We appreciate your honesty and will take your comments into consideration for future improvements. If there is anything else you would like to share or discuss, please feel free to reach out. Thank you for choosing our hotel.

10/10 - 훌륭해요

Sylvanah

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
rooms can be updated ! I loved how yu can walk from resort to sister resort friendly staff !
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 29일
Thank you for sharing your feedback, Sylvanah! We appreciate your comments on the room updates needed and the convenience of walking to the sister resort. We're glad you enjoyed the friendly staff. Your review will help future guests make informed decisions about the Royal Decameron Montego Beach.

8/10 - 좋아요

Kyle Lee

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 5박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 29일
Dear Kyle,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 29일
Hello John,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

4/10 - 별로예요

Rosie

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: Entrance/Front desk area was nice. Beaches, water, and snorkeling were beautiful. Cons: Two out of the three bars on property were always closed. 2 restaurants on the property, one was closed down the day after we got there for renovations, leaving one restaurant for the whole property. All you can eat buffet was open for breakfast, lunch, dinner for only 2 hour increments and kept running out of food each time. Fitness Center was always locked. I understand the resort was dealing with the aftermath of a storm, but the property was under constant construction and very noisy. Caution tape everywhere. Ran out of water bottles. Denied bottled soda. Had to spend money at the all-inclusive resort’s gift shop to get water, drinks, and limited snacks. No elevators.
2024년 2월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 4일
Dear Rosie,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel (. Regarding your dissatisfaction with the beach which is a act of nature, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences

4/10 - 별로예요

Jean Ronel Junior

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is poorly maintained. Very few things work properly. Food choices are extremely limited. The staff is trying but there’s an obvious lack of professionalism.
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 24일
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

6/10 - 괜찮아요

Diandra

연인과의 여행
좋아요: 직원 및 서비스
Sink was broken in room, maintenence never fixed it.
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 24일
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

2/10 - 너무 별로예요

Andrea

2024년 2월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 23일
Dear Guest Andrea,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 - 좋아요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is nice but food choice should be better, staff were great, transportation was perfect getting too and from airport.
2024년 1월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 24일
Dear Guest,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 - 괜찮아요

Jason

연인과의 여행
좋아요: 직원 및 서비스
Very average Pay for what you get Staff was very nice, so 5/5 for that But the room was very outdated; it however wasn’t an issue for me as I was not in the room for most of the time. Beach was also good.
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 24일
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

10/10 - 훌륭해요

Calvin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 24일
Dear Guest,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 - 괜찮아요

Rysheka

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was not a bad stay but the rooms are definitely old and needs a lot of work done , had a ant issue and the restroom sink was stopped up my whole stay staff is friend location is ok I probably wouldn’t stay again
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 12일
Thank you for your review, Rysheka, of your stay at the Royal Decameron Montego Beach. We appreciate your feedback about the rooms needing work and the issues you experienced with ants and the restroom sink. We apologize for any inconvenience caused. Our staff is friendly and the location is satisfactory. We will take your comments into consideration for future improvements.

8/10 - 좋아요

Giorgio

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff amazing the rooms outdated and needs a ton of work - food was good
2024년 2월에 7박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 12일
Thank you for your review, Giorgio. We appreciate your feedback regarding the staff and the food. We apologize for any inconvenience caused by the outdated rooms. We will make sure to address this issue and work on improvements. Please let us know if there is anything else we can assist you with during your stay at Royal Decameron Montego Beach.

8/10 - 좋아요

Anneshia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall experience was perfect. The staff was always helpful and supportive to our needs. Great experience will stay again.
2024년 1월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 10일
Thank you, Anneshia, for your review of the Royal Decameron Montego Beach. We're glad to hear that you had a perfect experience and that the staff was helpful and supportive. We appreciate your kind words and look forward to welcoming you back again in the future.

2/10 - 너무 별로예요

Jacqueline

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in need of general maintenance. Staff could do with customer service training. Food was cold and mainly left overs from the previous meal. Due to a cold front (storm) we had to stay inside the building as the beaches were closed off and dangerous. The staff, including the entertainment team, had no idea on how to engage the guests. I have stayed at the property over the years but this occasion was extremely disappointing and not worth the money. The cold food gave me diahorrea the entire 4 days of my stay. Do not pay your money to stay at this hotel.
2024년 2월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 10일
I'm sorry to hear about your disappointing experience at Royal Decameron Montego Beach. It seems like the property is in need of maintenance and the staff's customer service skills could be improved. It's unfortunate that the food was cold and not up to standard, causing you discomfort during your stay. It's also disappointing to hear that the staff and entertainment team were not engaging with the guests. Thank you for sharing your review and warning others to consider other options.

4/10 - 별로예요

nANCY

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Booked a King room with an Ocean View - after 4 hour wait for our room we received a double bed, very limited view of the ocean (all tree's). Room was off on an extended part of the property. Limited, meals times. Needed to be there promptly when then opened, they did not replenish items with limited choices. With the 5 bars on both property's limited times they were open. Only had limited items to choose from, would think in Jamaican you would be able to get a Jamaican beer only had Presidente (Domican beer). Was told by bartenders cold go purchase Jamaican beer a cross the street.
2024년 1월에 7박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 9일
Hello Nancy,Thank you for your review, Nancy. We apologize for the inconvenience you experienced during your stay at Royal Decameron Montego Beach. We appreciate your feedback regarding the room mix-up, limited ocean view, and limited meal choices. We understand your frustration with the limited bar options and appreciate your suggestion for offering Jamaican beer. We will review your comments with our team to improve our services. Thank you for choosing our hotel and we hope to welcome you back in the future.Regards,

2/10 - 너무 별로예요

halima

2024년 1월에 5박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 23일
Dear Halima,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 - 괜찮아요

Wendy

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 7일
Dear guest Wendy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 - 좋아요

Sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our room phone never worked at all, we had no face towels, it was sooo LOUD outside our room by locals playing music ALL NIGHT LONG, the sauna never worked at all, jacuzzi hot tub wasn’t hot, and at 8pm buffet food was nearly GONE, and no more food was coming out. ALL THE STAFF IS GREAT AND ENTERTAINMENT IS AWESOME!!!!!!!! We still enjoyed ourselves!
2024년 2월에 3박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 5일
Dear Sheila,Thank you for your review of your stay at Royal Decameron Montego Beach. We apologize for the issues you experienced, including the phone and sauna not working, noise disturbances, and the lack of towels and buffet food. We appreciate your positive feedback regarding the staff and entertainment. We will address the mentioned problems to ensure a better experience for our future guests. We hope you still enjoyed your time at our hotel despite these inconveniences.Best regards,Guest Services Manager

4/10 - 별로예요

Shanique

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 7일
Dear Guest Shanique,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 - 좋아요

Denise

2024년 1월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 3월 23일
Dear Denise,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 - 좋아요

Darcy

2024년 1월에 9박 숙박함
답변 제공: Charmaine Blair 님, 2024년 2월 3일
Hello Darcy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just awesome
2024년 1월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 26일
Thank you, Michael, for your kind review of the Royal Decameron Montego Beach. We are delighted to hear that your experience was awesome. Our team always strives to provide friendly and exceptional service to our guests. We hope to welcome you back for another great stay in the future.

8/10 - 좋아요

Kedan

연인과의 여행
좋아요: 직원 및 서비스
Rooms needed a bit of ugrading in terms of shower, safe and air con
2024년 1월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 23일
Thank you for your review, Kedan. We appreciate your feedback on the rooms at Royal Decameron Montego Beach. We will take note of your comments regarding the shower, safe, and air conditioning and work towards upgrading them. Your satisfaction is our priority, and we aim to provide a comfortable and enjoyable stay for all our guests.Regards

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. You get access to both properties and that was a plus for us. The room was a bit dated and the bed was uncomfortable but if you don’t plan to be in your room that much like us it’s an excellent choice. The tv would turn itself on and off and the remote wouldn’t work most of the time. Needs updates. Staff was very pleasant and made us feel at home. The food was some of the best that we’ve had at an all exclusive. If you know you know. We definitely would come back. Breath taking views of the ocean was everything for us. It’s a beautiful place. You can’t beat it for the price.
2024년 1월에 5박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 20일
Thank you for your review, Barbara. We're glad you enjoyed your stay at the Royal Decameron Montego Beach. We apologize for the inconvenience caused by the dated room and uncomfortable bed. We'll make sure to address these issues with our maintenance team. We appreciate your positive feedback about our staff and the food. It's wonderful to hear that you had a great time and enjoyed the breathtaking views of the ocean. We look forward to welcoming you back in the future.

4/10 - 별로예요

Davia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fine Dining was a great addition, but we waited over a hour to be serve after seated . The wait was also long to be seated after arriving at restaurant. My bathroom faucet was dirty .
2024년 1월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 23일
Thank you for your review, Davia. We appreciate your feedback regarding the fine dining experience and apologize for the long wait both to be seated and served. We apologize for the cleanliness issue with your bathroom faucet as well. We will address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food, staff, sceneries and the water was excellent
2024년 1월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 17일
Thank you for your review, Lisa! We're glad to hear that you enjoyed the food, staff, scenery, and water at the Royal Decameron Montego Beach. We strive to offer excellent service and create a welcoming environment for our guests. Your positive feedback is greatly appreciated.

2/10 - 너무 별로예요

BAYRON

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 11일
Hello Guest Bayron,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 - 훌륭해요

Thai

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff, close to airport, sketchy neighborhood
2023년 12월에 4박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 9일
Dear Thai,Thank you for your review of the Royal Decameron Montego Beach hotel. We appreciate your feedback. We are glad to hear that the staff was friendly and that the hotel is conveniently close to the airport. However, we apologize if you found the neighborhood to be sketchy. We take the safety and comfort of our guests seriously and are continuously working on improving our surroundings. We hope you enjoyed your overall stay with us and look forward to welcoming you back in the future.Warm regards,

4/10 - 별로예요

Gillian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Poor infrasture .
2024년 1월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 11일
Dear Guest Gillian,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 - 너무 별로예요

Kiki

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 1일
Hello Kiki On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 - 너무 별로예요

Tannique

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are old
2023년 12월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2024년 1월 3일
Thank you for your feedback, Tannique. We apologize for the inconvenience you faced during your stay at the Royal Decameron Montego Beach. We are in the progress of doing major repair to the room along with the property. We would love to welcome you back.

8/10 - 좋아요

Whilene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good
2023년 12월에 2박 숙박함
답변 제공: Charmaine Blair 님, 2023년 12월 23일
Thank you for your review, Whilene! We're glad to hear that your stay at Royal Decameron Montego Beach was good. The staff at the hotel strives to provide friendly and amiable service. We hope you had a wonderful time during your stay.Guest Services Manager

6/10 - 괜찮아요

Mike

연인과의 여행
답변 제공: Charmaine Blair 님, 2024년 2월 5일
On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 - 좋아요

De La Rey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Charmaine Blair 님, 2023년 12월 20일
Dear Guest De La Rey,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager