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샌들스 로열 플랜테이션 - 올 인클루시브, 커플 전용 여행 후기

5 out of 5
샌들스 로열 플랜테이션 - 올 인클루시브, 커플 전용
Main Street, Ocho Rios, Saint Ann

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 93개 이용 후기 중 69개" "
평점 8 - 좋아요. 93개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 93개 이용 후기 중 8개" "
평점 4 - 별로예요. 93개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 93개 이용 후기 중 1개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Mathew S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with a fantastic staff. This was our first Sandals experience and it was everything we had hoped. We celebrated our anniversary and they made it very special. It’s a smaller property that’s more intimate and definitely quieter than the big resorts. There were a couple days there were only three other couples at the beach. The butler service took a couple days to get used to, but once we did it was great. Andre and Javon were excellent! The entertainment staff, bartenders cleaning staff and everyone else were exceptional. Can’t wait to do it again!
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As a Return guest, all the managers welcomed me back Home . Thanks Marvin , Trecia, and Karen who was phenomenal with all my requests. Thanking my butlers Marvin and Bebetto who were so attentive with me throughout my stay. Thanks Kaylan for being a incredible mua and having a successful photoshoot with the photographer Reynaldo. Shall definitely return . Joycie N
답변 제공: Sara 님, 2024년 1월 30일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Maria T

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic time! Chase and Neil were incredible. The resort is quiet and the French restaurant out of this world. Make sure to make your reservation at least a day before. If you want a soufflé for dessert you need to make sure to let your butler know 24 hours a head of time. Trust me the vanilla or chocolate soufflé is worth it. And the chef brings it out to the table. Definitely will be back.
2023년 10월에 5박 숙박함
답변 제공: HP 님, 2024년 2월 5일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Thiago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: HP 님, 2024년 1월 9일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - 괜찮아요

Jian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: HP 님, 2023년 11월 3일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Herlinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sandals means excellent service, food, location!
2023년 8월에 14박 숙박함
답변 제공: HP 님, 2023년 9월 5일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Donna R

가족 여행
좋아요: 편의 시설/서비스
staff was great!
2023년 8월에 6박 숙박함
답변 제공: HP 님, 2023년 8월 16일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a resort to go to reconnect or enjoy the company of your spouse. You will meet other couples while on the resort during you stay too. If you want to relax and unwind this is the resort to go to. This is not a resort for young couple who want to party all night.
2023년 6월에 4박 숙박함
답변 제공: HP 님, 2023년 8월 16일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The butler service is impeccable, they really pamper and cater to all your needs
2023년 7월에 7박 숙박함
답변 제공: HP 님, 2023년 7월 31일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Lance 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: HP 님, 2023년 7월 26일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - 좋아요

Kristopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked being able to use the other sandals properties, service and the food. Jamaican air conditioning is not to the same standard as in the USA. The sandals fishing excursion was terrible. They only wanted to collect our money and didn’t care if we caught fish, had a good time or where safe. Stay away from the fishing trip.
2023년 6월에 5박 숙박함
답변 제공: HP 님, 2023년 6월 20일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Shalini

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the quiet and serene surroundings.The service was excellent and everyone from the bar tender ,servers ,entertainment,transportation and butlers were amazing. The resort is beautiful but what makes the experience outstanding were the people who work tirelessly at the resort to make you feel welcomed . We will surely be back at Sandals Plantation resort again.
2023년 6월에 4박 숙박함
답변 제공: HP 님, 2023년 6월 20일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 - 괜찮아요

Raimundo

연인과의 여행
좋아요: 청결 상태
The property is nice and in a secluded area. Most days we had the beach to ourselves and was able to find beach chairs without a problem. Its peaceful and relaxing by day, but by the time night time came around, it was far from peaceful. Between the noisy AC, the fan, and the orchestra of crickets that can heard throughout the entire property..most nights it took us a while to fall asleep. The rooms are outdated and the property only has 3 restaurants. Two of them require reservations for dinner which made no sense considering that the hotel was empty. The French restaurant had a nice ambiance and the service is great. Again, menu is limited. Breakfast is repetitive, it's the same thing on the menu everyday. In my opinion, the butler service is overrated. There is a lot of things I could have done myself without having to go through my butler. At most we saw our butler once a day. I did observe that a lot of other guest had their butlers around more often and constantly came to check up on them more frequently than us. Not sure why. The website mentions there is entertainment, themed nights, and a variety of water activities but all these things are at the property next door. If you are looking for something low-key this is the place for you but if you want something more lively and fun, keep searching.
2023년 5월에 4박 숙박함
답변 제공: HP 님, 2023년 6월 5일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort has a sense of intimacy as it is nestled in a quiet corner with scenery to die for. It only has 74 ocean view suites as opposed to the 500 in Ochi, which allows the staff to be more interactive and personal with you. This resort had guests of different age ranges, but in my opinion is suited for individuals who are looking to relax with their significant other rather than party We opted for the butler suite with an ocean view and was blown away by the service we received by our butler Duwainey. Our Anniversary trip was amazing Will Definitely return.
2023년 4월에 5박 숙박함
답변 제공: HP 님, 2023년 5월 1일
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Fabiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: HP 님, 2023년 3월 8일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 - 너무 별로예요

Tulan H

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Only one thing good about the property were the staff and people who were working except for 1 of the 2 butlers that were assigned to us . The worst part is this is all inclusive and they say they have 5 Rest and some 15 rest next door at Sandal Ochi. More like Plantation only has 2 real rest in first place. There is absolutely no veg food in all the rest combined except for one Plant based dish. the food was horrible and even after checking in before we went i have let them know about my wife being vegetarian and it her being 40th birthday celebration. They didnt do anything to accommodate her Veg needs let alone doing special for the occasion. Let me put it that way that they did not know how to make grilled cheese. They gave us 2 piece of toast with a slice of cheese . Our butler who was present with us for 4 of 5 days was very arrogant and didnt fulfill any of our request nor would make reservations for us for any of the rest while we were there. 3 our of the 5 nights we had to eat out in the town it was such bad situation. Getting food at Sandals was itself a problem The rooms and other area as you would see are really dated and old. The toilet flush are not strong and work properly, the sink was clogging up and the towel hanger near the sink were coming of the wall. The room TV entertainment was horrible and not working at all. Box TV like quality. They keep saying they are renovating and working on making it better but i did not see any renovations.
답변 제공: HP 님, 2023년 1월 5일
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. If you need further assistance, please contact us at customersupport@sandals.com. Kind regards

10/10 - 훌륭해요

Priscilla

2022년 11월에 4박 숙박함

10/10 - 훌륭해요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the most amazing vacation, the service was top notch, our butlers were so sweet and accommodating, the entire staff was welcoming and friendly. The rooms and views were lavish and we loved the privacy and quiet. Anyone looking to be pampered on the beach with gorgeous views, this is your place!
2022년 10월에 6박 숙박함
답변 제공: Hugo Perez 님, 2022년 11월 15일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 - 좋아요

Gordon Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not only the butler (Bebeato and Marvin)service was excellent ,but all the staff were great .Couldn't have found a better place to celebrate our anniversary Resort does need to be updated .
2022년 11월에 3박 숙박함
답변 제공: Hugo Perez 님, 2022년 11월 14일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was absolutely great!
2022년 8월에 5박 숙박함
답변 제공: Hugo Perez 님, 2022년 9월 9일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 - 훌륭해요

Lachelle Denise 님, Bronx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved this vacation at Royals Plantation. Everyone was so welcoming. Would definitely be going back.
2022년 8월에 6박 숙박함
답변 제공: Sara 님, 2022년 8월 26일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스
staff and service were great the bathrooms especially the tub/shower were very bad. even they showed us another room to change to and it wasn't any better
2022년 7월에 6박 숙박함
답변 제공: Hugo Perez 님, 2022년 8월 3일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 - 좋아요

Michael Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathrooms a little old and dirty. Definitely need to close bathroom windows to outside as it is too hot in summer.
2022년 7월에 3박 숙박함
답변 제공: Hugo Perez 님, 2022년 7월 18일
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 - 훌륭해요

sammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It has a friendly team of staff and due to its small size, the staff can sometimes recognize you. It has the added benefit of using all the amenties at Ocho Rios of Sandals literally next door which is much bigger, but less friendly. This resort is all butler service. There is a shuttle to go between two resorts and I have come to know that you can actually ask for shuttle outside the scheduled time which is not frequent.
2022년 5월에 5박 숙박함
답변 제공: Hugo Perez 님, 2022년 6월 13일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Alicia 님, milford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

HIMRAJ

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone and everything was perfect.
2022년 3월에 4박 숙박함
답변 제공: Hugo Perez 님, 2022년 3월 21일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing vacation! Like a paradise.
2021년 12월에 6박 숙박함
답변 제공: Hugo Perez 님, 2022년 1월 3일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 - 좋아요

Douglas 님, Forest Hills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience overall
2021년 12월에 6박 숙박함
답변 제공: Hugo Perez 님, 2021년 12월 15일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

David William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful, and the butlers Richard & Dwayne were amazing. We absolutely loved our stay and the staff overall was amazing. The only improvements would be to the busses that travel to the sister sites are rarely on schedule, and because the busses are only every hour or more sometimes, missing a bus is a big deal. We were late for dinner a couple of times because the busses either left early or did not show up. Our butler(s) were able to get is in to dinner late, but going to events off sight at sandals ochi was a bit challanging. More frequent bus routes to and from the beach club or hill side would be a big bonus. Also, hving a way to see the event itinerary of the sister sites would be great as well. Our favorit spot was the rabit hole (speak easy) we went there every night for dancing and live music!! A
2021년 11월에 4박 숙박함
답변 제공: Hugo Perez 님, 2021년 11월 24일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couples Recharge
Higy reccomend this Sandals Resort. Shout out to Andre ohr Butler, Garnett aka Crocodile, DJ Chris aka Wire, Ash, Trudy with a K, Treyvardo the startender.
2021년 8월에 4박 숙박함
답변 제공: Hugo Perez 님, 2021년 9월 3일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I immediately felt at home on the plantation. It was intimate and we all felt like family. And yet, there were many things to do and enjoy so we were not bored. The advantage of being able to go to the Ochi property for added dining and entertainment was certainly a plus. Relax as much as you want or book an excursion to stay really active. Everyone is so attentive and ready to assist you for all that you need on your stay at Royal Plantation.
2021년 8월에 6박 숙박함
답변 제공: Hugo Perez 님, 2021년 8월 9일
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

Kersandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 5박 숙박함
답변 제공: Hugo Perez 님, 2021년 6월 14일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

John

2021년 6월에 4박 숙박함
답변 제공: Hugo Perez 님, 2021년 6월 14일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excelente experiencia , el lugar es unico y la atencion tambien volvere pronto.
2021년 5월에 5박 숙박함
답변 제공: Hugo Perez 님, 2021년 6월 1일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was the best. Very professional and outstanding attention. Restaurant and food excellent.
2021년 2월에 4박 숙박함
답변 제공: Hugo Perez 님, 2021년 3월 2일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 - 좋아요

Angelo 님, Kelowna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was as advertised. Excellent food, service. Amazing staff. Only issue is distance from airport.
2019년 11월에 7박 숙박함
답변 제공: Hugo Perez 님, 2020년 1월 10일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
2019년 11월에 3박 숙박함
답변 제공: Hugo Perez 님, 2019년 12월 3일
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every aspect of this resort was amazing. Couldn’t be happier
2019년 7월에 6박 숙박함
답변 제공: Hugo Perez 님, 2019년 8월 5일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 5박 숙박함
답변 제공: Hugo Perez 님, 2019년 7월 25일
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 5박 숙박함

10/10 - 훌륭해요

Scott 님, Florida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service was excellent and the food was outstanding. Our butlers Audell and Chadworth were amazing. Our photographer Shannon was great. Some of the website pictures were a little deceiving as the beach is much smaller than I expected and the pool also. The pools seem to be a little old and needing upgrade. The great service made up for the few disappointments.
2018년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small. Quiet. Beautiful boutique hotel.
Cleon greatest beach butler! Neil and Chase awesome staff as well. Made it a special birthday for my husband. We had a great, relaxing time. This resort is small and quiet and we loved it!!
2018년 4월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The resort was amazing and the views were awsome. These are all butler suites so the added service was great to. Highly recommended to anyone with a special event or just looking to get away.
2018년 4월에 5박 숙박함

10/10 - 훌륭해요

Nitin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent spot
It was amazing stay. Everything from accommodations, food and service - outstanding!
2017년 12월에 4박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 10박 숙박함

10/10 - 훌륭해요

maria desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Divino.
O Sandals Royal Plantation é maravilhoso. A praia é excelente, o serviço, as acomodações, os restaurantes, tudo com muita qualidade. Recomendadíssimo.
2017년 12월에 3박 숙박함

6/10 - 괜찮아요

BM 님, ES

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Honeymoon hotel / Anniversary trip
We came to the hotel for our anniversary 10 years ago and decided to celebrate our 10th anniversary there. This have change drastically.... use to have Excellent service, now it's ok. Food use to be amazing... now aside from the Pavillion food is ok. Drinks use to come as soon as you have finished, now they have one server for the whole Beach. They say you have 24 hour butlers... well they just do several reservations and that's it. Takes 2 days to get your fridge stock... it's another Sandal hotel. Not anymore a small luxury hotel!
2017년 6월에 5박 숙박함

8/10 - 좋아요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Paradise is here !
Great Hotel. The butler service is just amazing! Needs some renovation in the suite's bathroom ... They have some supply problems so every day they run out of something in the restaurants ... Besides that small items the hotel is a paradise in Earth !
2017년 6월에 4박 숙박함

6/10 - 괜찮아요

paul

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Great location but service still lacking
A return after 15 years and now part of Sandals. Room spacious and great view but bathrooms badly need updating. Food variable but main concern as often in Caribbean is the service from some staff which is inconsistent. Many still treat you as an inconvenience - e.g. Got reprimanded for walking on the sand after guy has raked it, transfer back to airport 35 mins late, butler highlighting the letter upon arrival saying the no tips policy had been removed for butlers. Others were warmer and more frienfly.

8/10 - 좋아요

Ashley 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful beach
This was our first time trying an all inclusive. Generally we found the food fairly repetitive and basic which made us feel its just not worth the cost of going all inclusive. The cocktails on the beach were all very tasty and the thought of having as many as we liked brought to us was fun, but lacked the boozy kick that you look for in a cocktail (even when we asked for them to be strong). We also felt that because we went all inclusive, we weren't inclined to venture out and try some of the local restaurants - which is half the fun of travelling for us usually! The staff were friendly and helpful. Our butlers were lovely, however, we didn't really see the benefit beyond their assistance to book our place at some of the more popular restaurants. I can't help but feel the butler scheme is a bit of a marketing gimmick. However, it did seem other repeat customers really valued their relationships with their butlers, so perhaps its down to personal style and preference. The rooms, as others say were a bit tired and run down - especially the shower. The bed was very comfortable and we had a beautiful view of the ocean which made up for the room being dated. The beaches on the resort were stunning and the East beach really feels like your own private paradise. It was never too busy and you literally have a front row lounger on a stunning beach with lots of water sports at your disposal. It was a lovely holiday, I'm just not convinced it was worth the premium.