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레드 라이언 호텔 몬테레이 여행 후기

3 out of 5
레드 라이언 호텔 몬테레이
1425 Munras Ave, Monterey, CA

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 238개" "
평점 8 - 좋아요. 1001개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 232개" "
평점 4 - 별로예요. 1001개 이용 후기 중 144개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 117개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Shoes

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
There’s people just standing outside talking all day long and making so much noise. Bathrooms are very dirt especially showers
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Teri

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 15일
Hi Teri, Thank you for your review and 1-star rating. I apologize that we weren't able to meet your expectations.

10/10 - 훌륭해요

selina

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time here.
2024년 4월에 1박 숙박함
답변 제공: Miguel Renteria. 님, 2024년 4월 14일
Hello Selina, Thank you for your review and perfect rating. I am happy to see we were able to meet your expectations.

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 직원 및 서비스
First the good. There was plenty of parking and the check in was quick and easy. The lady at the front office was polite and extremely helpful. The pictures online made the room look much better than it actually was. The room felt dark and unappealing. The bathroom fan didn’t work which caused the room to feel real humid after we were all done showering. It was fine for our one night stay. We booked it because it was a decent price and had a pool, which we never had time to check out.
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 14일
Hi Brian, Thanks for the review and the 3 out of 5 rating. I will pass on your words to our front desk agents.

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms & the staff was incredible!
2024년 4월에 3박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 14일
Hi Debra, Thank you for your kind words and perfect rating.

8/10 - 좋아요

STEFFI ANNE

좋아요: 숙박 시설 상태 및 시설
convinient
2024년 4월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 15일
Hi Steffianne, Thank you for your 4 out of 5 rating and kind words.

10/10 - 훌륭해요

Luisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice room was clean
2024년 4월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 15일
Hi Luisa, Thank you for your review and perfect rating.

6/10 - 괜찮아요

Grace

별로예요: 청결 상태
On the day we checked in, we were given a room that wasn’t cleaned. The beds weren’t made, the trash cans were full and the bathroom had towels all over the floor. It also smelled heavily of urine. When we got moved to another room, someone who later identified themselves as an employee entered into the room saying they thought they lost something. The second room also didn’t have a microwave or fridge. We eventually got moved to a third room that had no issues.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 15일
Hi Wendy, Thank you for your review and perfect 5 out of 5 rating.

8/10 - 좋아요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This place was not a bad stay, especially for the price. It was comfy and had all the things we needed.
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 8일
Hi Tiffany, Thank you for your review and 4 out of 5 rating. I am happy that we were able to meet your expectations.

8/10 - 좋아요

Lindsay

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 8일
Hi Lindsay, thank you for your 4 out of 5 rating.

10/10 - 훌륭해요

Jennifer 님, boulder

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The front desk attendant was very friendly and kind and was able t9 accommodate a special request of ours. She kept her calm and friendly approach even when a large group do high school students arrived for check in!
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 8일
Hi Jennifer, Thank you for your perfect rating and kind words. I will make sure I inform our team of your comments.

8/10 - 좋아요

Ana

가족 여행
It was easy to find and park, shopping center right across and different dining options
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 4일
Hi Ana, Thank you for your review and comments. I am happy to hear we were able to meet your expectations.

2/10 - 너무 별로예요

Courtney

2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 4일
Hello Courtney, Thank you for your 1 out of 5 rating.

6/10 - 괜찮아요

Vivivan

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
No microwave and fridge either in the room, was uncomfortable for my family don’t have that option. But good price and location. Will be our options next time.
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 4일
Hi Vivivan, thank you for your review. We currently still adding fridges and microwaves into all our rooms.

6/10 - 괜찮아요

Tonya

별로예요: 편의 시설/서비스
No housekeeper 3 days request but staff storage I understand that
2024년 3월에 3박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 4일
Hi Tanya, Thank you for your review. I apologize for not meeting your expectations and getting to you for daily service. We are still adding and training new members so that we can offer a better experience.

10/10 - 훌륭해요

Naresh Kumar

2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 20일
Hello Naresh, Thank you for your perfect 5 out of 5 rating.

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태
Pros: rooms were clean and comfortable; good value; hotel is in a great central location. Cons: pool and restaurant were closed; take out breakfast was packaged danishes.
2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 20일
Hi Donna, Thank you for your review and comments.

2/10 - 너무 별로예요

Kayleigh

연인과의 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was absolutely foul. I’m not a 5 star hotel person so don’t get me wrong. I’ve stayed at motel 6’s I don’t make 6 figures but I do love the beach. The check in was great. Lady up front 8/10 she did a great job, was very nice, and moved my rooms to accommodate my dog, because we booked through Expedia and it didn’t give me an option to choose a dog room. Very sweet. We checked in, and then went downtown, normal. We got back to the room around 11pm and just got into bed. When we woke up, there was fresh blood on the sheets that was hidden by the pillows. Now no one was bleeding. The sheets had not been washed, but had been reused, and the blood was from someone previously. Was not washed blood, I’ve done laundry before. Disgusting. Imagine sleeping with someone else’s blood on your sheets. We took the pictures & complaint to David and he was amazing. He deserves a raise. He changed us rooms, was very understanding, and made sure to contact his supervisor who is completely avoidant and needs to be demoted to David’s position. The supervisor never showed up to help this situation. When we got to our new room, there was dry dog pee on the floor in the corner of the room, and the floor had not been mopped. It was very gross, but I had already moved rooms and could not get a refund; so we used towels. I’m not one to throw a fit about small things and after the blood. This was a small thing. Customer service is 10/10 from front desk, supervisor -2/20.
2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 18일
Hi Kayleigh, Thank you for your review and email. I did respond to your email. Again I am happy to hear that our Guest service hosts were able to offer a cleaner room. I will get with my housekeeping staff to offer a better and cleaner experience.

4/10 - 별로예요

Joseph

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was poorly cleaned, there were a lot of people smoking marijuana on the property which was Making it an uncomfortable place to stay with a child.
2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 20일
Hi Joseph, Thank you for your review. I will take your comments back to our housekeeping team so we can offer a better experience.

6/10 - 괜찮아요

idan 님, moshav taashur

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I have a problem with my legs and I need to carry the baggage up the stairs cause their is no elivator
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 20일
Hi Idan, Thank you for your review. I apologize that we weren't able to meet your expectations. I do hope on a future trip to the Monterey area, you will allow us another opportunity to offer a better experience.

4/10 - 별로예요

John 님, Yucaipa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 20일
Hi John, Thank you for your review. I apologize that we weren't able to meet your expectations.

8/10 - 좋아요

steven

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was friendly and accommodating, would come back because of their warm hospitality
2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 18일
Hi Steven, Thank you for your review. I am happy to see we were able to meet your expectations. I do hope you will stay with us on a future trip to the Monterey area.

8/10 - 좋아요

thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 3월 18일
Hi Thomas, Thank you for your review.

10/10 - 훌륭해요

Radiance

2024년 3월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 4월 4일
Hello Radiance, Thank you for your 5 out of 5 rating.

6/10 - 괜찮아요

ZACHARY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant and bar is closed since Covid. The Hottub is broken and homeless people are living in the parking lot. The pictures of the property are lovely.
답변 제공: Miguel Renteria 님, 2024년 3월 6일
Hi Zachary, Sorry about the Bar and Restaurant being closed, we have reached out to our partners to make these changes on their sites so that better information is offered to our guests.

8/10 - 좋아요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 2월 26일
Hi Joe, Thank you for the 4 out of 5 rating. We look forward to seeing you on a future trip to the Monterey area.

6/10 - 괜찮아요

Colton

좋아요: 청결 상태, 직원 및 서비스
Staff was great but I will say the bed was not very comfortable and I didn’t have my room turned during my stay. I thought that was interesting but I’d say I paid 100 bucks a night for a 100 dollar room. 3/5 I’d say, I’d visit again
2024년 2월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 2월 26일
Hi Colton, Thank you for your review. I apologize that we didn't get you turn-down service. On a future stay please don't hesitate to reach out to our staff so that we can make sure we get you turn-down service.

4/10 - 별로예요

Aaron

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 2월 12일
Hi Aaron, Thank you for your review. I apologize that we weren't able to meet your expectations.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Su seguridad y limpiesa
2024년 1월에 3박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 31일
Hi Juan, Thank you for the perfect rating and review. We look forward to seeing you on a future trip to the Monterey area.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Pictures are deceiving
The hotel didn’t have any of the extra amenities we saw from the photos that we were hoping to take advantage of. Photo’s showed a restaurant and bar with a pool table. We we’re hoping to catch some of the NFL playoffs while playing some pool and enjoying some beers and cocktails. However, the restaurant has been closed since the pandemic apparently.
2024년 1월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 18일
Hello Anonymous, Thank you for your review. Sadly it is true the restaurant and bar are closed and did not survive the pandemic. The hotel has contacted all our partners to inform them that these amenities are closed. We apologize that our partner did not update their website.

10/10 - 훌륭해요

Chauncey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice atmosphere, quiet and friendly stuff of course. We had a nice time staying here. The price is very affordable. Thank you
2024년 1월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 17일
Hi Chauncey, Thank you for your review and 5 out of 5 rating. I am happy to hear that we were able to meet your expectations. We look forward to seeing you again on a future trip to the Monterey area.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the price
Rundown, toilet leaking, bed hard as a rock, smelled like smoke
2024년 1월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 17일
Hello Anonymous, thank you for your review.

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing fancy but cozy and worth the price. Could use some renovations but overall it’s in a beautiful location.
2023년 10월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 17일
Hi Diana, thank you for your review and perfect rating. I will bring your comments about a renovation back to the owners. I do hope we will see you soon on a future trip to the Monterey area.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was wonderful place clean and the staff very friendly
2024년 1월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 10일
Hi Kimberly, Thank you for the positive review. We are happy to hear we were able to meet your expectations.

6/10 - 괜찮아요

Tomoyuki

2023년 12월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 10일
Hello Tomoyuki, Thank you for your review.

8/10 - 좋아요

Bianca

2024년 1월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 17일
Hi Bianca, Thank you for your review, and 8 out of 10 rating. We look forward to seeing you again on a future trip to the Monterey area.

2/10 - 너무 별로예요

Jennifer

2023년 12월에 3박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 17일
Hi Jennifer, Thank you for your review and rating. I am sorry to see that we weren't able to meet your expectations. I do hope on a future trip to the Monterey area you will allow us an opportunity to offer a better experience.

8/10 - 좋아요

david

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 15일
Hi David, Thank you for your review and high rating. I am happy to see that we were able to meet your expectations.

8/10 - 좋아요

Janaina

가족 여행
좋아요: 직원 및 서비스
Good location, near all the places
2024년 1월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 15일
Hi Janaina, Thank you for your review and 4 out of 5 rating.

10/10 - 훌륭해요

Johanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great place to stay when visiting the Carmel/Monterey area. Stood here for one night and was very comfortable. They have a small gym which was very convenient to get a quick morning workout in. Would stay here again and recommend.
2023년 12월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 10일
Hi Johanna, Thank you for your positive review. We are happy to hear that we were able to meet your expectations and hope to see you again on a future trip to the Monterey area.

4/10 - 별로예요

Sheryl

2023년 12월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 10일
Hi Sheryl, Thank you for your review, I apologize that we weren't able to meet your expectations.

10/10 - 훌륭해요

Trulee

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 4일
Hi Trulee, Thank you for your review and perfect 5 out of 5 rating.

2/10 - 너무 별로예요

Jack

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sort of a bad experience, Suspected flea due to erythema sleep over night , noisey in late night, dirty carpet in hallway, the bathroom is sort of dirty.
2023년 12월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 4일
Hi Jack, Thank you for your review. Sorry for the evening noise, I will get our maintenance team to shampoo and deep clean our hallways.

6/10 - 괜찮아요

Shannon

2023년 12월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 2일
Hi Shannon, Thank you for your review and rating.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Fine for the price
Quiet for how close to busy roads. A lot of light comes through windows as curtain’s were coming off. Had two rooms, one has a very small fridge and a microwave, the other had a bigger fridge, no microwave. One room booked for three people but only had two towels. Neither room had soap to wash hands,used shampoo which is attached to shower. Both showers had empty body soap bottles attached to walls. Very hot water, toilets from other rooms sounded like a jet, but quick sound. Over all happy with stay, not super clean, but clean enough to feel safe.
2023년 12월에 3박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 10일
Hello Anonymous, Thank you for your review and 8 out of 10 rating.

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was rated a 3* property and it was a 3 star when built but the current owner maintains the property as a 1 star. No soap provided in bathroom. Wallpaper peeling. Holes in wallpaper from multiple previous repairs.
2023년 12월에 2박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 5일
Hi David, Thank you for your review. I will get with our team to make sure we are doing better with filling and providing a better service. I do hope you will allow us to offer a better experience as we will be starting renovation to redo the bathrooms, which is were the wallpaper is currently not the best.

2/10 - 너무 별로예요

brandon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 2일
Hi Brandon, Thank you for your review and rating.

8/10 - 좋아요

yiu

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Location is excellent for us. But room has no closet or hanging rod, limited amenities (no soap), reading light did not work, and heating unit was loud. We sill stay again based on location, but will hopefully get a better room.
2023년 12월에 3박 숙박함
답변 제공: Miguel Renteria 님, 2023년 12월 28일
Hello Yiu, Thank you for your review.

8/10 - 좋아요

Benny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Miguel Renteria 님, 2024년 1월 24일
Hi Benny, Thank you for your review.