We are in our late-70's, so after I booked the room and asked for it to be on the ground floor, I was told that would cost us $20 extra. Not a good start. I would call this a mediocre room - large, good bathroom, micro and fridge, but the carpet is shredding and I had my own tea bags, but no cups to accept the hot water I would have made in the microwave. Very soft bed; friendly staff and a buffet breakfast much better than I would have expected, so a mixed review.