BBQ/피크닉 공간

레드 루프 인 몽고메리 - 미드타운 여행 후기

2 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 1002개 이용 후기 중 115개" "
평점 8 - 좋아요. 1002개 이용 후기 중 213개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 201개" "
평점 4 - 별로예요. 1002개 이용 후기 중 181개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 292개" "

5.6/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 서비스 깨끗함
시설은 낡은 느낌이지만 담배 냄새 없고 숙소 깨끗함 추천합니다 직원도 친절하고 가격도 저렴해서 좋네요 다만 도로 옆이라 조금 시끄러울 수 있겠네요

2/10 - 너무 별로예요

DeDe

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I talked will the property
2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 24일
Dear DeDe,Thank you for telling us about your recent visit at RED ROOF INN MONTGOMERY - MIDTOWN. I was disappointed to see your low scoring of 1/5 score. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Martin

They did not have my name on the réservation neither my card number….
2024년 3월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 3월 15일
Dear Martin,Thank you for telling us about your recent visit to RED ROOF INN MONTGOMERY - MIDTOWN. You indicated that your name was not on your reservation, along with your card number. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

leanne

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 14일
Dear Leanne, We at the RED ROOF INN MONTGOMERY - MIDTOWN appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Oluyomi Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very comfortable.
2024년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 13일
Hi Tony,Thank you for taking the time to write a review of your stay at the Red Roof Inn Montgomery - Midtown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - 별로예요

Kathleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Hello Kathleen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONTGOMERY - MIDTOWN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Amanda

2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 26일
Hello Amanda,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MONTGOMERY - MIDTOWN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Kresta 님, COVINGTON

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 24일
Dear Kresta,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Montgomery - Midtown and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 - 훌륭해요

Lucky

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet professional.staff
2024년 2월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 2월 21일
Dear Lucky,Thank you for telling us about your recent visit to RED ROOF INN MONTGOMERY - MIDTOWN. I was happy to read that our clean hotel and professional staff met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 - 너무 별로예요

michael s

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was awful, from check-in to check out a nightmare.
2024년 2월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 2월 13일
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN MONTGOMERY - MIDTOWN. I was disappointed to read that your customer service experience was less than desirable. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

10/10 - 훌륭해요

Stormie 님, Montgomery

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From my first visit till my visit last night, there has been a major change including the staff and visitors. It was quiet and the staff was very friendly compared to the other times i have stayed. Thanks for everything Red Roof
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 25일
Dear Stormie,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Montgomery - Midtown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, the quietness and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Ereial

연인과의 여행
별로예요: 청결 상태
The room had roaches.
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 22일
Dear Ereial, I appreciate you sharing your feedback following your stay at the Red Roof Inn Montgomery - Midtown. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Angel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 17일
Hello Angel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Montgomery - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Reshay

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 16일
Hello Reshay,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Montgomery - Midtown and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

ALICE 님, MONTGOMERY

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 10일
Hello Alice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONTGOMERY - MIDTOWN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Johntravius

2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Hello Johntravius,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Montgomery - Midtown. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Juliana

가족 여행
별로예요: 청결 상태
Decepcionada
The bed looked like the sheets hadn't been changed! There was hair, the shower didn't work very well and there was dust everywhere!
2023년 12월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 12월 30일
Dear Juliana,Thank you for telling us about your recent visit to RED ROOF INN MONTGOMERY - MIDTOWN. I was disappointed to read that the uncleanliness of your sheet and the faulty shower hindered your ability to enjoy your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

8/10 - 좋아요

Bobby

출장 여행
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 25일
Hello Bobby,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Montgomery - Midtown. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Kellie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was noisy had people talking and making all sorts of noise all night housekeeping left dirty towel in tub one roll of toilet paper front desk person hardly said 2 words will not stay here and not recommend it too any one
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 19일
Dear Kellie,Thank you for taking the time to tell us about your stay at the Red Roof Inn Montgomery - Midtown. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the noise disturbance you encountered, the dirty towels and the other concerns you listed is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Tristan

2023년 12월에 3박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 12일
Hello Tristan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Montgomery - Midtown and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Steven

2023년 10월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 9일
Thank you, Steven, for rating your recent stay at the Red Roof Inn Montgomery - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

christina

2023년 11월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 6일
Thank you, Christina, for rating your recent stay at the Red Roof Inn Montgomery - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jr

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are the worst hotel I ever stayed at. I was told their wasn't cable in room 220, the TV didn't work, no tissue, no towels, seen bugs crawling on the floor. Just disgusting. House keepers are extremely rude. They just walk in your room with no hesitation. The bosses says one thing but tells another thing. Just Very Immature Rude Ass Staff. Need A Code Enforcer to come expect them the whole 9 yeards
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 5일
Dear Jr,I appreciate you sharing your feedback following your stay at the Red Roof Inn Montgomery - Midtown. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of toiletries and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Greg

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Bugs. Saw 7-8 in my room. That will kill your business there.
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 29일
I appreciate you sharing your honest feedback, Greg, following your stay at the Red Roof Inn Montgomery - Midtown. The situation you described regarding the insects is truly regrettable. We are very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Quaylon

2023년 11월에 2박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 22일
Hello Quaylon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONTGOMERY - MIDTOWN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

DARRYL

It’s a quaint local motel. I basically just wanted to rest. Military or people on the move would find it perfect as they pass through. I was puzzled by the lack of compassion of the staff. There were clearly more than enough clean rooms available when I arrived. They acted as if there were none and insisted I wait to the minute to check me in. I had to wait tired, in my car, in front of all those empty rooms. Their rules exceed any hospitality. They ignore the reason of check-in/out time is to have sufficient time between guests to clean. “Thank You!”
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 28일
Thank you so much, Darryl, for posting a review of your stay at the Red Roof Inn Montgomery - Midtown. We're glad you found our motel convenient for persons passing through and appreciate your 3/5 rating. However, the situation you described regarding the less than ideal encounter you had while trying to get a early check-in is truly regrettable. Please accept our sincerest apologies for any inconvenience caused. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ivie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found a needle and they have roaches on the first floor around back.
2023년 11월에 4박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 28일
Thank you, Ivie, for taking the time to write a review of your stay at the Red Roof Inn Montgomery - Midtown. We are sorry you had a less than satisfactory experience due to the pests you reported, along with the other concern mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management s attention in an effort to ensure your concerns are addressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Barbara

연인과의 여행
별로예요: 편의 시설/서비스
The was profane graffiti on the wall where you hang your clothes, stains on the bed linens, no hot water the first morning, had to go to the front desk to get toilet paper and the metal on the outside of the door was cracked so that you had to be careful not to cut yourself when entering
2023년 11월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 22일
Thank you for leaving your honest feedback Barbara. We want to apologize for any inconvenience caused due to the situation you described regarding the bed linens, the lack of hot water and the other issues you listed which hindered your stay. I have shared your feedback with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Tequiria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible all of the way around.
2023년 11월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 20일
Dear Tequiria,Thank you for taking the time to tell us about your stay at the Red Roof Inn Montgomery - Midtown. I am sorry that you had a horrible experience, prompting your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Debi

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 20일
Hello Debi,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Montgomery - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 11월 18일
Hello Jeremy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Montgomery - Midtown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

elyse

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 13일
Hello Elyse,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Montgomery - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Li

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Becky

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Linens were dirty on check-in. When night came, bathroom was full of roaches. I told staff in the morning, nothing was done. Second night, in addition to the previous issues, at about 1 AM, a car alarm kept being set off and reset for over an hour. I also discovered that my toilet had a leak at the back and my bathroom was flooding. Stafff was impossible to get on the phone any time of day.
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 7일
Dear Becky,We appreciate your honest feedback following your stay at the Red Roof Inn Montgomery - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was hindered due to the uncleaned linens, the noise disturbance you encountered, the plumbing issue, the pests you reported, along with the other listed hindrances. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We certainly take this very seriously and have forwarded it to management. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 1일
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Montgomery - Midtown and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tv has no cable desk clerk guy doesnt care one way or another property has to many home live ins property run down door wouldnt shut propely just not good place too old but if you want cheap stay you found it
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 29일
Dear Gary,Thank you for providing us with details about your stay at the Red Roof Inn Montgomery - Midtown. I was disheartened to read that your stay fell short of your expectations due to the missing TV cable you reported, the poor upkeep of our property, the less than ideal encounter you had with our staff, along with the other concerns highlighted, which hindered your experience. I sincerely apologize for your experience. At Red Roof, we are continuously working to improve the quality of our accommodations and your concerns will be taken into consideration to make changes.Your feedback is valuable to us, and we wish you all the best in your future travels. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

Sherry

반려동물 동반 여행
This property was a mistake for me. The sink didn’t drain at all. If you use the sink literally 30 minutes later, it was still full of yucky water. The bath tub drain was OK. The floor was nice and the bedding was OK. The beds were not too comfortable and pretty cheap and rickety. There was no breakfast. The fact that the front desk was always behind a locked door was disconcerting. The front desk staff have to buzz you in so you can go in for some reason. There is a lot of trash around the perimeter of the property like a lot. Years worth of cups And trash. There are some huge holes in the parking lot. The big dog next-door barked loudly and pod at the glass. He was huge and I was really scared. He was going to come through the glass and eat my little dogs who never park in a hotel by the way. I could hear everything from the neighbors. I could hear everything they said when they walked by. There was loud music and I could smell smoke in the room from the neighboring rooms. The guy at the front desk was always pleasant enough. There are plenty of fast food. Restaurants within walking distance. They do provide (in room) coffee, a refrigerator and a microwave though, and if you need a cheap place, especially if you have a dog, then this might be a good place for you.
2023년 10월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 27일
Dear Sherry,We appreciate your honest feedback following your stay at the Red Roof Inn Montgomery - Midtown. We're happy the floor and the bedding was to your liking. However, we regret any inconveniences you experienced with the noise disturbance and the plumbing issue with the sink. You also indicated that the perimeter of the property was extremely uncleaned, along with the other listed hindrances. I sincerely apologize for your experience. Please know that, at Red Roof, we are continuously working to improve the quality of our accommodations and your concerns have been forwarded it to management.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Ranee 님, San Diego

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
People hanging around the area. Tv malfunctioning
2023년 10월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 27일
Thank you for your honest feedback, Ranee, following your stay at the Red Roof Inn Montgomery - Midtown. We value you as a our guest and welcome your 3/5 score. However, we regret any inconveniences you experienced with the malfunctioning TV and people hanging around the area. Your feedback will be taken into consideration to make changes to improve our customer experience.We hope to provide an even better experience during your future visits.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bates Motel
The safety lock was broken. Most of the outlets were broken. The bathroom had no toilet paper. I was in rm 103 next to the office. I should have left but was too tired.
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 25일
Dear Valued Guest,Thank you so much for sharing your experience with us following your stay at the Red Roof Inn Montgomery - Midtown. It upsets me to hear that the safety lock and most of the outlets were broken and the bathroom lacked toilet paper. I am sorry for your experience.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Edith

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Interior and property Filthy
Broken window, roaches everywhere, no lighting, dirty stained linen
2023년 10월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 29일
Dear Edith,Thank you for providing us with details about your stay at the Red Roof Inn Montgomery - Midtown. I was disheartened to read that your stay fell short of your expectations due to the broken window, lack of lighting the uncleaned ,and stained linen and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, we are continuously working to improve the quality of our accommodations and will be shared with management to ensure your satisfaction.Your feedback is valuable to us, and we wish you all the best in your future travels. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

Travis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Travis
Rooms are real dirty they have roaches and they also dont have no working washers are dryers but they have slots machines (YESSLOTMACHINES) in the wash room they also got rob while we stayed there and unfortunately the last five days of our two week stay we didnt even have hot water we left on 10/16/2023
2023년 10월에 14박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 22일
Dear Travis,I appreciate you sharing your feedback following your stay at the Red Roof Inn Montgomery - Midtown. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the rooms, no working washers, and dryers, the insects you reported, along with the other listed hindrances. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We appreciate your business and truly value your feedback. I am sharing your feedback with management to ensure that your concerns are addressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

Parisian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 18일
Hello Parisian,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Montgomery - Midtown. I was disheartened to see your stay resulted in a 2/5 score. Please accept our apologies. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Ron

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor facilities
Was informed on check in that there was no hot water available. The furnishings in the room was very poor. Hair in the shower drain, but of course I couldn’t take a shower due to there being no hot water. Room not very clean and furnishings very poor condition. The check in clerk did offer to cancel my reservation but I didn’t wish to start looking for another place to stay for one night.
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 18일
Dear Ron,Thank you for taking the time to tell us about your stay at the Red Roof Inn Montgomery - Midtown. Please accept our sincerest apologies for the situation you described regarding the lack of hot water, the condition of the furnishings not being to your liking and the other concerns you mentioned which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

terry

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like anything from the start. The people at the desk were lazy, difficult to understand. No hot water and the TV didn't have any of the main stations. Desk clerk wouldn't refund my money, wouldn't contact his manager and just sat behind the desk while I was at the counter. Terrible experience! Worst I have ever had!
2023년 10월에 1박 숙박함
답변 제공: Pratik 님, 2023년 11월 4일
I would like to thank you for staying with us, and I apologize for any discomforts or incidence you have experienced while staying with us, hope you will give us another opportunity to be of service.SincerelyManagement

2/10 - 너무 별로예요

Lisa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival we were told there was no hot water until Monday. No change in Price. Its late and all other hotels are filld up. So we accept the no hot water. Walking to the room, there are so many people that just seem to be hanging out in parking lot. People waiting for rooms, girls switching from room to room. This is a very unclean & unsafe place. Will not be back and do not recommend it. Truly sad. I would rather sleep in my car anywhere other than here.
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 15일
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Montgomery - Midtown. We are sorry you had a less than satisfactory experience due to the lack of hot water, the uncleanliness, and unsafe feeling you described, along with the other listed hindrances. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jeffery

별로예요: 숙박 시설 상태 및 시설
Did not check in. Property had no hot water. I did not stay.
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 14일
Dear Jeffery,I appreciate you sharing your feedback following your stay at the Red Roof Inn Montgomery - Midtown. I was disheartened to read that you didn't stay with us due to the lack of hot water. Please accept our apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jeff

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 15일
Hello Jeff, Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Montgomery - Midtown. I was disheartened to see your stay resulted in a 2/10 score. Please accept our apologies. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Brenda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
I checked in and went to see the room and checked right back out. This is not the place to take a family too. The room was very nasty. Someone had already slept in the bed. There was nasty stains and cigarette burns in the sheets. There was left over food crumbs on the counter and the trash from the last person was still in the room. Drug and prostitution sells on every counter. This hotel would be great for the low class people with out jobs or a place to stay. Very trashy environment. I felt out of place as soon as I pulled up. They should have a sign that says. Come stay here we have the good prices and bed bugs. Horrific place to stay
2023년 10월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 14일
Dear Brenda,We are sorry to hear your recent experience at the Red Roof Inn Montgomery - Midtown did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I requested a CLEAN and WELL LIT room because we would be coming in around 11PM. We ended up coming in at 12:15 AM and the front desk clerk he said he gave my room away and that they were all booked but he had one last room. It was very bad, torn chairs, dirty tub, smoky, just plain gross. We walked out in 5 minutes. He would not refund out money.
2023년 10월에 1박 숙박함
답변 제공: Red Roof Inn Montgomery - Midtown 님, 2023년 10월 10일
Dear Kelly,Thank you for taking the time to tell us about your stay at the Red Roof Inn Montgomery - Midtown. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the smoky smell you encountered and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Red Roof Inn Montgomery - MidtownRediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Never again!
I would not recommend this hotel. We booked for a two night stay. We checked in to this hotel and requested a downstairs room, and the guy at the front desk lied and said there were none available when you could clearly see there were. The upstairs room he gave us was horrible. The lights kept going on and off, and you could tell the room had not been cleaned. There were stains on the bed and in the tub. We checked right out, but we still charged for. the entire two days. Never again!
2023년 10월에 2박 숙박함