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소네스타 ES 스위트 몽고메리 여행 후기

3 out of 5
소네스타 ES 스위트 몽고메리
1200 Hilmar Ct, Montgomery, AL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 923개 이용 후기 중 492개" "
평점 8 - 좋아요. 923개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 923개 이용 후기 중 96개" "
평점 4 - 별로예요. 923개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 923개 이용 후기 중 56개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

sunwoo

2023년 12월에 13박 숙박함
답변 제공: sbarnes 님, 2024년 1월 9일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 - 너무 별로예요

Ji Seok

2023년 11월에 1박 숙박함
답변 제공: sbarnes 님, 2023년 12월 11일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No basic service for business traveler
This hotel (sonesta) is terrible for business travelers. I don't want swimming pool to enjoy during business travel. What I need is to get good internet service for working as business traveler. I was troubled to connect to internet due to poor wifi quality. Wifi signal is very weak and bad to acces internet. Connection was disconnected so many times. During on-line meeting with company, colleagues complained my connection is so bad and frequently disconnected. Colleagues asked me to move other hotels providing good internet service. I asked to change other room hotel. Hotel said I have to wait until next day because rooms are fully booked. I was very upset ans went out to coffee shop providing free wifi service. I worked at coffee shop other than sonesta hotel. Next day morning, I checked out right away and now I am staying wingate hotel without problem.
2022년 5월에 2박 숙박함
답변 제공: Angella - Front Office Supervisor 님, 2022년 5월 17일
I apologize for the inconvenience you experienced with the wifi. We are working with our provider to get the issue fixed. We hope you give our hotel another try on your next visit to Montgomery.

10/10 - 훌륭해요

Sanghoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & quiet place to stay with families
Very clean than other hotels surrounding area in Montgomery city, AL.
2022년 5월에 1박 숙박함
답변 제공: Richard Woods-AGM 님, 2022년 5월 11일
Thank you for letting us know you enjoyed your stay and we hope you choose us again the next time you are in town.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다.
한국가게, 한국식당이 가까우며 방안에 주방이 있고 식기가 구비되어있어서 장기투숙객은 밥해먹기 좋습니다. 현대차 관련 출장오신분들이 장기간 체류많이 하시나 봅니다. 방도 넓고 괜찮네요. 샤워기 시용법이 메롱인데 옛날 방식의 욕조에 물나오는 부분의 꼭지를 눌러야 샤워헤드로 물이 나옵니다. 참고하세요. 방도 크고 깨끗하고 냄새도 안나고.. 좋습니다..
2021년 4월에 1박 숙박함
답변 제공: Richard Woods-AGM 님, 2021년 4월 22일
Thank you for your kind remarks regarding our hotel and your stay.

4/10 - 별로예요

PhilJong

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Misty Ferguson, GM 님, 2019년 8월 2일
We're sorry your stay wasn't what you deserved. Please feel free to reach out to me to discuss what we could have done to make it better.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 휴식
전반적으로 아늑한 분위기에 만족스러웠습니다.
2019년 2월에 2박 숙박함
답변 제공: Breanda Davis-Front Desk Supervisor 님, 2019년 3월 14일
훌륭한 리뷰를 주셔서 대단히 감사합니다!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 호텔
조리기구 및 룸이 깨끗하고 조식이 아주 만족스러웠습니다. 특히 밥, 김, 김치가 있어서 아주 반가웠습니다. 몽고메리에서 묵는다면 추천하고 싶은 곳입니다.
2019년 1월에 1박 숙박함
답변 제공: Misty Ferguson, GM 님, 2019년 2월 4일
We appreciate you taking the time to let us know about your stay with us. We're glad that we made your stay a good one and could provide you with some of the things that you enjoy eating. We look forward to your next visit with us. Thank you again,

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautifully rooms
깨끗해요 쿵쿵쿵
2017년 9월에 2박 숙박함

10/10 - 훌륭해요

SANGHOON 님, 경남 창원

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 조용한 호텔 입니다.
호텔이 시내에 있어서 불편함이 없습니다. 음식을 직접 조리할수 있도록 주방이 잘 되어 있네요. 렌트카는 필수 ..

6/10 - 괜찮아요

실제 이용하신 고객

Good
Good
답변 제공: Sir 님, 2014년 12월 30일
Thank you for staying at Residence Inn Montgomery. We sincerely thank you for taking time out of your day to review our property, and we are happy to hear we were close to all of your areas of interest while in our wonderful city. The main goal is to make sure your stay is a good stay each time and to make it feel as much like home as possible. Thank you again for saying with us. We hope to see you the next time your travels bring you to Montgomery, AL.

8/10 - 좋아요

Chris 님, Montgomery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend to Korean
Kimchi, seawood and rice are included in breakfast. Especially Kimchi is very delicious. I stayed for 2 weeks in this hotel. I didn't want to eat Koreans dishes because I have Kimchi at every morning. And here is residence, a lot of cooking utilities are prepared. I am satisfied during visit very much.

4/10 - 별로예요

Catrina

출장 여행
When I arrived I was greeted with an overwhelming cigarette smell from both outside the lobby as well as within. When I verified that this was a “smoke free” property, as they advertise, the receptionist rudely informed me it was and that they charge people who smoke on the property. I was given key cards to my room and was trash talked by the receptionist to another employee as I left the lobby. The room was extremely clean and had no cigarette smell. I unpacked and hung my clothes but slipped walking into the bathroom. Thinking my shoes must be too slippery I took them off. My socks were instantly soaked! I grabbed a towel and tossed it on carpet and it too soaked through! I returned to lobby and same receptionist called maintenance and told me the carpets had just been cleaned. She moved me to the “only other available” room in a different building and it was bad. The room smelled and I clicked on the thermostat to get airflow. I checked the bed and it was clean. After traveling all day I was exhausted, hung up my clothes and ordered a pizza while turning on the tv. The tv remote was filthy! Like someone had used it while eating and had left old crusted food between the buttons! I don’t spend much time in the rooms when traveling so decided it wasn’t worth going to the lobby to address. Especially after my other encounters with the receptionist. Afternoon of day two I notice the 1 kitchen chair has food crusted on the seat. Last day I find trash in closet.
2024년 4월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 4월 15일
We appreciate your feedback and take all guest comments seriously. We're truly sorry to hear that your experience at our hotel fell short of your expectations. Our aim is to provide every guest with a comfortable and enjoyable stay, and we regret that we did not meet that standard during your visit.We apologize for any inconvenience you encountered during your stay. Your concerns have been brought to the attention of our management team, and we will be thoroughly investigating the issues you've raised. Please know that your feedback is invaluable in helping us identify areas for improvement.Your feedback serves as a reminder of the importance of our guests' experiences, and we thank you for bringing these issues to our attention. We would love the opportunity to make things right and restore your faith in our hotel. If you are willing to give us another chance, we would be delighted to welcome you back and ensure a much-improved stay.

4/10 - 별로예요

Dr. Patricia

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is shabby. Lobby is nice but rooms are old and dreary. No breakfast as indicated on website. We were certainly charged for our pets, but none of the promised 'pet welcome' stuff was provided. Would not recommend or stay again.
2024년 4월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 4월 8일
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we deeply regret that we fell short of meeting your expectations. Your satisfaction is our utmost priority, and we are truly sorry for any discomfort or disappointment you encountered.We take your comments seriously and will be investigating the issues you raised with our team to ensure that they are addressed and resolved. We understand that a comfortable and pleasant stay is essential, and we are committed to improving the quality of our services based on your feedback.Please know that your experience does not reflect the high standards of service that we aim to provide. We value your business and the opportunity you gave us to serve you. If you would be willing, we would appreciate the chance to discuss your concerns further so that we can better understand the specific areas that require improvement.We would be grateful if you could contact our guest relations team at 901.685.9595 to provide us with more details about your stay. Your insights will help us make the necessary changes to ensure that this does not happen in the future.Once again, we apologize for any inconvenience you experienced, and we hope you will consider giving us another opportunity to exceed your expectations on your next visit to Memphis. Your satisfaction is important to us, and we are committed to delivering a superior experience that you rightfully deserve.Thank you for your understanding and for sharing your thoughts with us.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay also Trey the guy that checked us in was Great….Will Definitely stay there again
2024년 4월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 4월 8일
Thank you for staying with us

2/10 - 너무 별로예요

Allen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The carpet had not been vacuumed. The bath room had patches of what looked like mold. A cabinet handle had been replaced with a screw. Overall, a very dumpy and disgusting place.
2024년 4월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 4월 6일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 - 훌륭해요

Ash

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager and front desk employee were amazing. Very friendly and accommodating. If we are ever in the area again, we will definitely be visiting! 5 stars!
2024년 4월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 4월 4일
Thank you for staying with us

6/10 - 괜찮아요

darlene

좋아요: 직원 및 서비스
Overall the experience was good. The rate was reasonable for a two bedroom suite. The location was ok and quiet. The room was suitable, but it could use a deep cleaning. There was a constant residual smell of smoke. I could smell weed on one night (not sure if it was neighbors or someone outside. The floors needed mopping and the carpet could use some deep steam cleaning. Shower tiles were not clean. If you're looking for a spacious place with day-to-day living amenities, don't mind musty oders and a slightly unclean place...this is it!
2024년 3월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 4월 2일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 - 훌륭해요

Patty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very clean. Easy parking.
2024년 4월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 4월 2일
Thank you for staying with us

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 3월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 4월 1일
Thank you for staying with us

10/10 - 훌륭해요

Emmanuel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a good stay. The staff are nice and friendly.
2024년 3월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 4월 1일
Thank you for staying with us

6/10 - 괜찮아요

Pamela

연인과의 여행
별로예요: 편의 시설/서비스
Old. However, the bed was very comfortable
2024년 3월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 3월 25일
Thank you for staying with us

10/10 - 훌륭해요

Sherika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my second time staying at this location and I absolutely loved it each time.
2024년 3월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 3월 25일
Thank you for staying with us

8/10 - 좋아요

Cynthia 님, Gaylord

Staff was great! Property a bit run down, stains on carpet and walls, bathroom fixtures rusty. We stayed for one night.
2024년 3월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 3월 25일
Thank you for staying with us

2/10 - 너무 별로예요

La Tanya

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet was dirty and the caulk was black! The curtain had stains. The hotel was not to my standards.
2024년 3월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 3월 18일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s a little older facility that could use a new upgrade.. when you walk in the room is has a little musky smell to it… rooms are very spacious, bed are super comfy… nobody replaced coffee/creamers or bought new fresh towels. Area outside is a bit run down… but hotel is close to the interstate. Not too bad for the price you pay !
2024년 3월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 3월 18일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 3월 18일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 - 훌륭해요

juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stop
2024년 3월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 3월 18일
Thank you for staying with us

10/10 - 훌륭해요

James Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice folks. Very nice hotel.
2024년 3월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 3월 18일
Thank you for staying with us

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel on our 10-day Civil Rights road trip. Great size room with a fully stocked kitchen. Heavenly bed and nice bathroom/shower. An incredible value even without breakfast. Occasional noise from the Interstate so ask for a room away from the noise. 10 minutes to downtown Montgomery even during the non-existent rush hour.
2024년 3월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 3월 18일
Thank you for staying with us

10/10 - 훌륭해요

Shalaylah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk Clerk Shae was very professional and compassionate and made sure that me and son had everything we needed. She goes above and beyond her duties to help customers and also Tremayne was very compassionate and helpful also. I would recommend this hotel to anyone who is visiting Montgomery Alabama.
2024년 2월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 3월 4일
Thankyou for staying with us.

8/10 - 좋아요

Eric

2024년 3월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 3월 25일
Thank you for staying with us

2/10 - 너무 별로예요

Michelle

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the dirtiest property I have ever been at. My son has asthma and he could not be inside the room. The cigarette smoke was so thick he could not stop coughing. The front desk pretended to be helpful and allow us to leave said to call Expedia for a refund and was so sorry. Hours later this property refused to refund when Expedia contacted them. This situation left me in a horrible position in a bad part of town with- filthy conditions. I am overly disappointed also with Expedia for attempting to resolve this with a $50 credit toward future reservation. This was a nightmare. Do not book
2024년 2월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 2월 16일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 - 훌륭해요

Deondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean
2024년 2월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 2월 16일
Thank you for staying with us.

8/10 - 좋아요

Chelbe

좋아요: 청결 상태
2nd time staying here, everyone is super nice .
2024년 2월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 2월 15일
Thank you for staying with us

8/10 - 좋아요

James

2024년 2월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 3월 21일
Thank you for staying with us

6/10 - 괜찮아요

Syed

가족 여행
Just okay
2023년 12월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 2월 12일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 - 너무 별로예요

Kristin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My daughter and I were traveling alone and booked at this “hotel”. After check in we went to the room with our keys. After multiple attempts to open our room and the key failing, we heard a voice from the other side of the door telling us to go away or he would shoot us. We checked out of the hotel immediately. This was the scariest and worst experience of my life. Thank God the key didn’t work. Who knows what would have happened if that key had worked. Do NOT go to this hotel!!!
2024년 2월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 2월 12일
I will like to apologize for the mix up with your room and to ensure you that this matter is being handle. Please accept out deepest apologizes for the incident.

10/10 - 훌륭해요

Anne 님, Kennesaw

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location is always clean and well lit outside. The rooms feel like home and the beds are soft.It's close to both wind Creek casinos. The front desk staff is very sweet. They make you feel at home. We will be back in March.
2024년 2월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 2월 5일
Thanks you for staying with us.

2/10 - 너무 별로예요

Stuart 님, Chatham

연인과의 여행
별로예요: 편의 시설/서비스
Showed up znd was told the property was oversold and i was rebooked into their sister property ... a dump full of people on vouchers...didnt stay
2024년 2월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 2월 4일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 - 훌륭해요

Brittney

2024년 1월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 3월 21일
Thank you for staying with us

10/10 - 훌륭해요

Larenta

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ok
2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 26일
Thanks you for staying with us.

6/10 - 괜찮아요

Ismay

2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 19일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

8/10 - 좋아요

Alisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: sbarnes 님, 2024년 1월 16일
Thank you for staying with us

2/10 - 너무 별로예요

Cody

2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 15일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 - 너무 별로예요

Frank

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 9일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

6/10 - 괜찮아요

daphne

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 8일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice accommodations
2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 8일
Thanks for staying with us

10/10 - 훌륭해요

John

2024년 1월에 3박 숙박함
답변 제공: sbarnes 님, 2024년 1월 8일
Thanks for staying with us

4/10 - 별로예요

Goldie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I previously stated this hotel, because it is close to my daughters university. But this time the room and the air conditioning venting, was horrific, triggering my bronchitis, and making for an extremely uncomfortable sleep due to my inability to breathe comfortably. multiple stains on the floor broken dishware in the cabinetry. Super unfortunate because the staff is wonderful and I hate for them to have to take the hit for the maintenance side of the facility.
2024년 1월에 1박 숙박함
답변 제공: sbarnes 님, 2024년 1월 8일
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.