실내 수영장, 06:00 ~ 23:00 오픈, 수영장 파라솔
예약 가능 여부 확인

그랜드스테이 호텔 & 스위트 베커 빅 레이크 여행 후기

2.5 out of 5
그랜드스테이 호텔 & 스위트 베커 빅 레이크
14435 Bank St, Becker, MN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 883개 이용 후기 중 336개" "
평점 8 - 좋아요. 883개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 883개 이용 후기 중 129개" "
평점 4 - 별로예요. 883개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 883개 이용 후기 중 58개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

su yeon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
밤에 기차소리가 너무커서 몇번이나 깼어요 하지만 직원분도 친절하고 깨끗했어요
2022년 5월에 1박 숙박함
답변 제공: barb 님, 2022년 5월 9일
Thank you for staying with us while visiting our area. We appreciate your business. See you next time. Barb

8/10 - 좋아요

Lindi

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A fine hotel. Older but fine without paper thin walls.
2024년 4월에 1박 숙박함
답변 제공: Barb 님, 2024년 4월 10일
Thank you for your feedback regarding your recent visit. We apologize for your guest experience and not meeting your expectations.Again, thanks for staying with us. We value your comments and welcome the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Jerrad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: cher 님, 2024년 4월 8일
Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was only one guy who was really rude- upon my checkout- but every single staff person- especially all the ladies who were on staff during my stay- were very sweet & helpful & EXCELLENT- people!!! Everyone of them deserve raises & promotions. Thank you so much!!!
2024년 3월에 5박 숙박함
답변 제공: barb 님, 2024년 4월 4일
Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: . 님, 2024년 3월 29일
Dear Ryan,Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

10/10 - 훌륭해요

Kiaya

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, friendly staff, nice pool and hot tub
2024년 3월에 1박 숙박함
답변 제공: Chery 님, 2024년 3월 25일
Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet, staff was very friendly
2024년 3월에 2박 숙박함
답변 제공: Chery 님, 2024년 3월 21일
Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

10/10 - 훌륭해요

Carissa

연인과의 여행
좋아요: 직원 및 서비스
Very friendly staff. Not too bad of a place to stay. Nothing fancy. Smells old, and needs a good deep cleaning. Bed was almost on the floor, never have had such a low bed before. Which was hard for my husband with back issues to get down into bed and up out of.
2024년 3월에 2박 숙박함
답변 제공: Barb 님, 2024년 3월 18일
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Don

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beat hotel option in the area.
2024년 3월에 2박 숙박함
답변 제공: Barb 님, 2024년 3월 18일
Thank you for your feedback regarding your recent visit. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. We are in the process of updating room items as we can, mattresses are a high priority!Again, thanks for staying with us. We do value your comments and welcome the opportunity to provide you with a better experience.

6/10 - 괜찮아요

LT

2024년 3월에 1박 숙박함
답변 제공: Barb 님, 2024년 4월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Barb 님, 2024년 3월 18일
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Enada

2024년 2월에 2박 숙박함
답변 제공: Barb 님, 2024년 3월 22일
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Andre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2024년 2월에 7박 숙박함
답변 제공: Barb 님, 2024년 2월 26일
Dear Andre;On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely

10/10 - 훌륭해요

Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and very friendly staff, good rates and everything you need is just a short walk away
2024년 2월에 3박 숙박함
답변 제공: Barb 님, 2024년 2월 23일
Dear Anthony:Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Sincerely,

2/10 - 너무 별로예요

Debbie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was lumpy and hard. There were kids running up and down the halls until after 11pm. The staff wasn’t very friendly.
2024년 2월에 1박 숙박함
답변 제공: Barb, General Manager 님, 2024년 2월 19일
Dear Debbie;Thank you for your feedback regarding your recent visit. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I apologize for the issues you encountered during your stay with us. Our staff does try to keep noise down during quiet time hours, however, it can be very frustrating when we have a large group of children in and the parents aren't very responsible. Sincerely,

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 2월에 3박 숙박함
답변 제공: Barb 님, 2024년 2월 19일
Dear Ryan;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Barb

8/10 - 좋아요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Barb 님, 2024년 2월 14일
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Barb StarkenGeneral ManagerGrandStay Hotel, Becker MN

10/10 - 훌륭해요

Kenzie

2024년 2월에 1박 숙박함
답변 제공: Barb 님, 2024년 3월 22일
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Leesa

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in went fine except the rooms we booked together were on different floors. We got to the room and one of the beds was not made, had to go to desk for pillowcases. Then had to go back down for toilet paper. We were moved to a different room after not being sure our beds were changed at all. The front desk staff was very helpful. I would not stay here again.
2024년 2월에 1박 숙박함
답변 제공: Barb 님, 2024년 2월 5일
Dear Salaam;Thank you for your feedback regarding your recent visit. I apologize for any issues you encountered during your stay with us. It is not our intent to have any guest have a bad experience while staying with us. Thank you for staying with us. We do value and appreciate your comments and welcome the opportunity to provide you with a better experience next time.Sincerely

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Barb 님, 2024년 2월 1일
Dear Carol;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Sincerely,BarbGeneral Manager

10/10 - 훌륭해요

Bernard J. 님, Milwaukee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in person was A1
2024년 1월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 29일
Dear Bernard;On behalf of the entire hotel team, I want to thank you for sharing about your stay. I will let Jennifer know she did a great job!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Barb StarkenGeneral ManagerGrandStay Hotel, Becker MN

8/10 - 좋아요

Allan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonable price
2024년 1월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 28일
Dear Allan;On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Dennis

연인과의 여행
I wish you would change the breakfast as everytime we stay there it is exactly the same.
2024년 1월에 2박 숙박함
답변 제공: Barb, General Manager 님, 2024년 1월 24일
Dear Dennis;Thank you for your feedback regarding your recent visit. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. It is difficult for our property to serve different breakfast items, many factors are involved when it comes to our complimentary breakfast. However, we feel do serve a large variety of items to pick from each day.Again, thanks for staying with us. We do value and appreciate your comments and welcome the opportunity to provide you with a better experience. Sincerely, Grandstay Hotel & Suites

10/10 - 훌륭해요

Michael D

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly, room was clean, comfortable, and quiet. Heat was on, which many shut off when its cold, so the room was nice and warm upon check-in. Breakfast was tasty and full of options.
2024년 1월에 1박 숙박함
답변 제공: Barb, General Manager 님, 2024년 1월 24일
Dear Michael;On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GrandStay Hotel, Becker MN

8/10 - 좋아요

Courtney

2024년 1월에 2박 숙박함
답변 제공: Barb, General Manager 님, 2024년 1월 24일
Dear Courtney;On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GrandStay Hotel, Becker MN

10/10 - 훌륭해요

linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 15일
Linda;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Sincerely,Barb GM

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place would stay again.
Jacuzzi suite was really big! Nice clean room. It is right on highway 10 and the highway noise was loud so if your a light sleeper make note of that. It has two windows the one by the Jacuzzi side of the room was much louder traffic noise than by the bed so that helped. Pretty nice place over all. New larger TV's for the whole floor the day we arrived. Bed was pretty soft but still comfortable. Breakfast was normal selection and good. We would stay again!
2024년 1월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 8일
Dear Jessica;On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Barb StarkenGeneral ManagerGrandStay Hotel, Becker MN

8/10 - 좋아요

Cornelius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was just an overnight stay for us. Nice hotel. Good breakfast.
2023년 12월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 4일
Dear Cornelius;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Sincerely,Barb

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 4일
Dear Guest;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Sincerely,Barb

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Colton 님, 2023년 12월 31일
Dear Michael; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Donna

2023년 12월에 1박 숙박함
답변 제공: Barb 님, 2024년 1월 20일
Dear Donna;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN, and appreciate your feedback. Have a great day!Sincerely,Barb

10/10 - 훌륭해요

Nicole 님, Richmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the super kind staff! Very accommodating.
2023년 12월에 1박 숙박함
답변 제공: Colton 님, 2023년 12월 31일
Dear Nicole; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Barb 님, 2023년 12월 27일
Dear Jonathan;Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

6/10 - 괜찮아요

Mercidez

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Colton 님, 2023년 12월 24일
Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,ColtonAGM

10/10 - 훌륭해요

Meagan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty average hotel. There is a train nearby that you can hear when in the room, but not bad. 20$ pet fee.
2023년 12월에 1박 숙박함
답변 제공: Colton 님, 2023년 12월 11일
Dear Meagan; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

8/10 - 좋아요

Anina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Colton 님, 2023년 12월 11일
Dear Anina; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Malynda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place! Staff was friendly and helpful! Room was clean & whirlpool was awesome!
2023년 11월에 1박 숙박함
답변 제공: Colton 님, 2023년 12월 3일
Dear Malynda; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

suzanne

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet location
2023년 11월에 5박 숙박함
답변 제공: Colton 님, 2023년 12월 11일
Dear Suzanne; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Dominick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and courteous. That added to the enjoyment of my whole stay.
2023년 11월에 4박 숙박함
답변 제공: Colton 님, 2023년 12월 11일
Dear Dominick; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Justin

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pizza sauce on the wall
2023년 11월에 1박 숙박함
답변 제공: Colton 님, 2023년 12월 11일
Dear Justin; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Barb 님, 2023년 12월 18일
Dear Michello;Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay at the GrandStay Hotel & Suites in Becker MN and appreciate your feedback. Please let us know if we can help with any future stays. Have a great day!Sincerely,BarbGM

10/10 - 훌륭해요

Harold

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is extremely helpful and courteous.
2023년 11월에 5박 숙박함
답변 제공: Colton 님, 2023년 12월 11일
Dear Harold; Thank you so much for taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day! Sincerely, Colton

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean
2023년 11월에 1박 숙박함
답변 제공: Barb & Colton 님, 2023년 11월 28일
Dear Rebecca;On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Barb StarkenGeneral ManagerGrandStay Hotel, Becker MNb.starken@kinseth.com

6/10 - 괜찮아요

Kristy

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff. The only thing that we had go wrong was the pullout couch. We pulled it out and found it to be unusable due to the netting being broken underneath. We did get a roll away, but still not fun to deal with when you have kids and it is late on Thanksgiving.
2023년 11월에 1박 숙박함
답변 제공: Barb 님, 2023년 11월 27일
Dear Kristy;Thank you for your feedback regarding your recent visit. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I apologize for the incidents you encountered during your stay and have discussed those items with the appropriate staff so they may be resolved.Again, thanks for staying with us. We do value your comments and welcome the opportunity to provide you with a better experience.Sincerely,BarbGM

10/10 - 훌륭해요

Raoul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome!!
2023년 11월에 4박 숙박함
답변 제공: Barb 님, 2023년 11월 27일
Dear Raoul,Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Older property, but clean & comfortable. Rooms more spacious than average. Lots of breakfast options.
2023년 11월에 1박 숙박함
답변 제공: Barb 님, 2023년 11월 19일
Dear Mary;Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM

4/10 - 별로예요

Andrew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sheets were stained, floors were grimy.
2023년 11월에 1박 숙박함
답변 제공: Barb 님, 2023년 11월 19일
Dear Andrew;Thank you for your feedback regarding your recent visit. We apologize for your guest experience and not meeting your expectations.Again, thanks for staying with us. We value your comments and welcome the opportunity to provide you with a better experience.Sincerely,BarbGM

10/10 - 훌륭해요

Cameron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with hotel
Hotel was clean and well kept. Staff was very friendly. Very good full breakfast. Shower had excellent pressure, very important to me. Enjoyed the hot tub. We would definitely stay here again when we are in the area.
2023년 11월에 2박 숙박함
답변 제공: Barb 님, 2023년 11월 16일
Dear Cameron;On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Have a great day!Sincerely,Barb StarkenGeneral ManagerGrandStay Hotel, Becker MN

6/10 - 괜찮아요

Patricia

연인과의 여행, 반려동물 동반 여행
Convenient location Didn't like the room. Smelt of cigarettes and dog pee
2023년 10월에 4박 숙박함
답변 제공: Barb 님, 2023년 11월 2일
Dear Patricia;Thank you for your feedback regarding your recent visit. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I apologize for the incidents you encountered during your stay. I tried to look up your stay and room number so your items may be resolved, but could only find a canceled reservation in your name.Again, thanks for staying with us. Sincerely,BarbGM

10/10 - 훌륭해요

Makaila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Barb 님, 2023년 11월 2일
Dear Makaila;Thank you so much for staying with us and taking the time to complete a review. We are happy to hear you enjoyed your stay and appreciate your feedback. Have a great day!Sincerely,BarbGM