숙박 시설 정면

페어몬트 더 퀸 엘리자베스 여행 후기

4.5 out of 5
페어몬트 더 퀸 엘리자베스
900 Boulevard Rene Levesque West, Montreal, QC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1084개 이용 후기 중 605개" "
평점 8 - 좋아요. 1084개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1084개 이용 후기 중 122개" "
평점 4 - 별로예요. 1084개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1084개 이용 후기 중 44개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Caroline

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointing
2024년 3월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 25일
Dear Ms. Caroline,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Maria 님, 2024년 3월 21일
Dear Ms. Danielle,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 - 좋아요

Eileen

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Their fire alarm systems malfunctioned at midnight and caused an alarm. We evacuated and had to run around outside with our kids in our pjs. They did not manage the situation well at all. No information, no one directing. They acted as if everything was normal
2024년 3월에 3박 숙박함
답변 제공: Maria 님, 2024년 3월 18일
Dear Ms. Eileen,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience with the fire alarm. Rest assured that we have taken the appropriate measures to address your comments in order to improve the experience in these cases.Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Je m’aurais attendu à plus pour le prix mais cetais bien en général
2024년 3월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 18일
Monsieur David,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous espérons avoir l'opportunité de mieux servir pendant votre prochaine visite. Veuillez agréer, Monsieur David, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was quick and easy valet, food, concierge, check in and we did fast check out
2024년 3월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 18일
Dear Ms. Kathleen,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Olivia

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel great place to stay with kids ! The pool is a great benefit along with quick room service . Comfy beds
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 15일
Dear Ms. Olivia,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

6/10 - 괜찮아요

Denis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Maria 님, 2024년 3월 13일
Dear Mr. Denis,Thank you for having taken the time to send a review about our hotel.We hope to have the opportunity to better serve you during your next visit.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Jennifer

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were exceptional. From the reception desk, concierge, and bellman. Extremely courteous, pleasant and helpful. Valet parking was very simple and convenient. Great location.
2024년 3월에 3박 숙박함
답변 제공: Romane Duplessy 님, 2024년 3월 11일
Bonjour Jennifer,Thank you so much for the great review! We're delighted to hear that our staff, from the reception desk to the concierge and bellman, exceeded your expectations with their exceptional service. We truly appreciate your kind words and hope to welcome you back soon!Sincerely, Romane Duplessy, Assistant Front Office Director

10/10 - 훌륭해요

David 님, Belleville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, very clean, staff are extremely professional, close to the Bell Centre and restaurants. Great coffee shops in main lobby too. After the game went to the hotel bar for a few drinks and once again the staff were awesome! Would highly recommend this hotel for any stays in downtown Montreal. This hotel is always my first choice when in Montreal.
2024년 3월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 11일
Dear Mr. David,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Heather

가족 여행
Such an amazing hotel excellent staff that are very helpful
2024년 3월에 1박 숙박함
답변 제공: Romane Duplessy 님, 2024년 3월 11일
Bonjour Heather,Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel and found our staff to be excellent and helpful. We look forward to hosting you again in the future!Sincerely, Romane Duplessy Assistant Front Office Director

8/10 - 좋아요

Stessy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area from central station is not so kid friendly if you have car seats or strollers as there is no elevators only escalators .
2024년 3월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 4일
Dear Guest,Thank you for having taken the time to complete a review of our hotel.We hope to welcome you again during a next trip to Montreal.Sincerely,The Guest Relations Team

6/10 - 괜찮아요

Gordon

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Maybe it’s a small thing but I’ve stay in cheap hotels which give you some biscuits with your coffee They Not in the minibar Have biscuits on sensers Plus no coffee but expresso And the kettle (good to have) Is like glued to the wall Do they think I’m going to steal it?
2024년 2월에 3박 숙박함
답변 제공: Maria 님, 2024년 2월 29일
Dear Mr. Gordon,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.We would like to mention that we provide indeed coffee pods as well as tea in the rooms for our guests. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team

10/10 - 훌륭해요

jennifer 님, king city

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 28일
Dear Mr. Jennifer,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

6/10 - 괜찮아요

Lawrence

가족 여행
Good location in downtown.. Good valet parking. Expansive, but can a good deal if search on-line.
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 26일
Dear Lawrence,We would like to thank you for send a review of our hotel.We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Micheline 님, Holly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checking was very easy and pleasant. I forgot the young man’s name that checked me in but he was very nice. Everyone at the Fairmont was pleasant. No complaints.
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 27일
Dear Ms. Micheline,We very much appreciate your kind feedback regarding your recent stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback as it serves as an encouragement to all of our employees that strive to provide our guest with an exceptional experience. We hope to welcome you again very soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Zineb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at check in was the best
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 26일
Dear Zineb,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Suzanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay at the Fairmont Queen Elizabeth in Montreal. Great service, beautiful room, excellent location!
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 23일
Dear Ms. Suzanne,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Sherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location and stay!
2023년 12월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 22일
Dear Ms. Shrerine,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Guy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at the Fairmont. concierge staff in particular was very helpful, We went to Bell Centre to watch the Canadiens and were disappointed that room service had closed at 10pm, also I enquired to room service about a phone charger. They had said that the could bring one to the room but never showed up
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 21일
Dear Mr. Guy,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.We apologize though for the experience with the request for a phone charger. Rest assured that we have taken the appropriate measures in order to prevent any future occurrence.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

8/10 - 좋아요

Alaa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was surprising that the hotel doesn’t provide free WiFi to guests, and the hotel still charge for movies in the room, when traveling with young kids make sure kids don’t order movie from the room - it’s a ripoff $25/movie
2024년 2월에 3박 숙박함
답변 제공: Maria 님, 2024년 2월 20일
Dear Guest,Thank you for your review of our hotel.We would like to mention that Wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope to have the chance to welcome you again in the future. Sincerely,The Guest Relations Team

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an excellent location to walk everywhere, from Ste Catherine's street to Le Plateau to the Bell Centre for a Canadiens game. The staff are extremely helpful and friendly. The only (surprising) negative is that the walls are so thin, we could hear the conversations in the room next to us.
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 19일
Dear Ms. Susan,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.We apologize though for your comment related to the walls. We will take the appropriate measures to address the problem.Thank you again for sharing your experience and we look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Mohamed 님, WEST CALDWELL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location close to everything
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 19일
Dear Mr. Mohamed,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t like the fact that I had to pay daily for the internet.
2024년 2월에 4박 숙박함
답변 제공: Maria 님, 2024년 2월 19일
Dear Mr. Thomas,Thank you for taking the time to share your latest experience at the Fairmont The Queen Elizabeth. We would like to mention that Wifi is offered for free to all our guests with the ALL Loyalty Card as part of the many benefits that this card offers. We apologize if this information was not provided to you upon arrival. We hope to have the chance to welcome you again in the future. Thank you for your understanding.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Ralph

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 19일
Dear Mr. Ralph,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Keven

2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 21일
Dear Mr. Keven,We would like to thank you for the great review of our hotel.We are delighted to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 - 좋아요

mariolia

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Better than average but behind 5* Fairmont experience
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 19일
Dear Ms. Mariolia,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.We hope that you will present us the opportunity to better serve you during your next visit.Sincerely,The Guest Relations Team

6/10 - 괜찮아요

Thomas

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 19일
Dear Mr. Thomas,Thank you for taking the time to share your latest experience at the Fairmont The Queen Elizabeth. We hope to have the chance to better serve you during your next visit. Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Henry

2024년 2월에 4박 숙박함
답변 제공: Maria 님, 2024년 3월 21일
Dear Mr. Henry,Thank you for your review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabeth.We hope to welcome you again during your next trip to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Jean-Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 15일
Monsieur Jean-Simon,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau bientôt.Veuillez agréer, Monsieur Jean-Simon, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super séjour au centre ville
2024년 1월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 15일
Monsieur Daniel,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Monsieur Daniel, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle

10/10 - 훌륭해요

Francine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vraiment tout le personnel est très professionnel
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 15일
Madame Francine,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame Francine, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle

10/10 - 훌륭해요

Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Fairmont is a well known brand of quality and excellence. What ever property I visit, I know that the same excellence will be present.
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 15일
Dear Ms. Rose,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great little staycation
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 15일
Dear Mr. Marc,Thank you for the great review of our hotel during your staycation.We are pleased to read that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fairmont Queen Elizabeth was a great place to stay. Convenient access to downtown area, Bell Centre, great decor and excellent food. Staff was very friendly and helpful l.
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 12일
Dear Mr. George,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Jean philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
10/10
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 12일
Dear Mr. Jean-Philippe,Thank you very much for your great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We hope to have the opportunity to welcome you again in the near future.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

alnoor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will definetly stay again!!
2024년 2월에 3박 숙박함
답변 제공: Maria 님, 2024년 2월 12일
Dear Alnoor,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Andrew 님, Williston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 2월 12일
Dear Mr. Andrew,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

8/10 - 좋아요

Michael

2024년 2월에 1박 숙박함
답변 제공: Maria 님, 2024년 3월 21일
Dear Mr. Michael,We would like to thank you for the great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Mary Augusta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Maria 님, 2024년 2월 15일
Dear Ms. Augusta,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Hans Peter Von

연인과의 여행
좋아요: 편의 시설/서비스
This is truly a world class hotel/resort with something for almost every taste. Service is unsurpassed, rooms are spotless and comfortable, and amenities such as the gym and pool are top notch. The staff make the Fairmont Queen Elizabeth a memorable and very special experience.
2024년 1월에 3박 숙박함
답변 제공: Maria 님, 2024년 2월 6일
Dear Mr. Von,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
amazing stay great service the people amazing
2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 31일
Dear Mr. Oscar,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Jeff

2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 30일
Dear Mr. Jeff,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central location.
2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 29일
Dear Ms. Sherry,Thank you very uch for the great review of our hotel.We are pleased to learn that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

marianela 님, Hialeah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very small rooms but clean
2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 29일
Dear Ms. Marianela,Thank you very much for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Arlene 님, Ottawa

2024년 1월에 3박 숙박함
답변 제공: Maria 님, 2024년 3월 21일
Dear Ms. Arlene,We would like to thank you for your review of our hotel.We are pleased to know that you enjoyed your recent stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

sally

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were so impressed at the people working at the very clean hotel.
2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 24일
Dear Ms. Sally,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Paulette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, very friendly and helpful. Convenient location for shopping and restaurants.
2024년 1월에 3박 숙박함
답변 제공: Maria 님, 2024년 1월 23일
Dear Ms. Paulette,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay at the Fairmount. It was bitterly cold outside. The underground tunnels allowed us to shop at the Eaton Centre and have breakfast and lunch options without going out in the cold.
2024년 1월에 4박 숙박함
답변 제공: Maria 님, 2024년 1월 29일
Dear Ms. Tracy,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team

8/10 - 좋아요

Giuliana Soares de

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stationnement interne avec accès difficile
2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 22일
Madame Soares,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Notez cependant que le parking et le service de voiturier ne sont ni détenus ni exploités par l'hôtel, mais plutôt par une société tierce appelée Indigo, comme mentionné sur notre site Web. Nous veillerons néanmoins à les informer de vos commentaires. Veuillez agréer, Madame Soares, nos salutations distinguées.Cordialement,L’Équipe du Service à la Clientèle

10/10 - 훌륭해요

Line

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le personnel est extrêmement dévoués.
2024년 1월에 1박 숙박함
답변 제공: Maria 님, 2024년 1월 22일
Madame Line,Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Fairmont Le Reine Elizabeth.C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons surtout pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille fort et avec dévouement jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Madame Line, en l’expression de nos sentiments les meilleurs.Cordialement,L’Équipe du Service à la Clientèle