스탠다드룸, 퀸사이즈침대 2개, 금연, 냉장고 및 전자레인지 | 고급 침구, 객실 내 금고, 각각 다르게 가구 비치, 책상
예약 가능 여부 확인

슈어스테이 플러스 바이 베스트 웨스턴 몬트로즈 여행 후기

2.5 out of 5
슈어스테이 플러스 바이 베스트 웨스턴 몬트로즈
1655 E Main Street, Montrose, CO

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 772개 이용 후기 중 213개" "
평점 8 - 좋아요. 772개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 772개 이용 후기 중 149개" "
평점 4 - 별로예요. 772개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 772개 이용 후기 중 90개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Kim

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
시설 자체는 숙박하기 괜찮았으나, 조식은 지금까지 다녀 본 그 어떤 숙소와 비교해도 최악이었다. 조식 포함된 수 많은 숙박 시설에서 지내 봤지만, 이 곳은 가장 먹을 것이 없었다. 먹을 것은 빵, 와플, 커피, 물이 다였다. 식빵도 없었고, 주스도 없고, 우유, 계란은 아예 볼 수 없었다. 결국 빵(포장된 제품)과 커피, 와플로 배를 채울 수 밖에 없었다.
2022년 8월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 15일
Thank yo ufor your feedback.

10/10 - 훌륭해요

Elecia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in late and staff was courteous and accomadating. Breakfast was fresh and hot. Fresh brewed coffee is what we needed to start the new day
2024년 4월에 1박 숙박함

4/10 - 별로예요

Kelly

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice staff, bed was ok but no light in shower/toilet room, hair in shower when I arrived, tub sounds like it's about to break, no soap or tissues in room (had to ask), noisy doors/hallway, underwhelming breakfast options, limited grass area for dogs had broken glass pieces.
2024년 4월에 3박 숙박함
답변 제공: Jake 님, 2024년 4월 16일
Thank you for the feedback and review. We are sorry to hear that you had an unpleasant experience with your stay. I hope that you brought up the light in the bathroom while you were here and we got that fixed for you. It sounds like your room was not cleaned properly by one of my housekeepers. Thank you for the information I will talk to the staff that left your room that way so we can prevent this happening again.

10/10 - 훌륭해요

Thalia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smooth and quick check in! When we got back to the property after dinner and shopping, we turned our tv on to discover we couldn’t get the sound working. The front desk attendant, who we believe is named Patrick came to fix it for us! He was very kind, professional and helped us get it working in no time! The whole staff was awesome. We got up in the morning and took our toddler to the swimming pool, it was clean, warm and comfortable! Next time we are in the area, we will definitely be returning to this hotel!
2024년 3월에 1박 숙박함
답변 제공: Jacob 님, 2024년 4월 1일
Thank you for the EXELENT review and kind words. We will look forward to seeing you again next time!

8/10 - 좋아요

Alison

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were happily surprised that our room with three queen beds had one bed in a separate but connected room. The downfall for our family was that the pool and hot tub were located in the other building. But- the pool was warm and the hot tub was nice and hot so it was worth it! Friendly staff and the cookies at the front desk were a nice touch.
2024년 3월에 1박 숙박함
답변 제공: Jake 님, 2024년 3월 19일
Thank you for the Great review! Please come back and see us again soon!

4/10 - 별로예요

John

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was in a separate building from main building with no ice maker, drink machine etc. Breakfast was in main building. Stairway to room was very narrow,which made it difficult with luggage.No elevator. The bed was very soft and lumpy.
2024년 3월에 5박 숙박함
답변 제공: Jake 님, 2024년 3월 19일
Thank you for the feedback. We are sorry to hear that you had an unpleasant experience. We will use this information to improve our current facilities.

8/10 - 좋아요

Thomas

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Very clean but hot tub did not work, wifi didnt work, everytime i turned tv on I had to go up to TV to change it to HDMI3, then when i went to breakfast I came back and the cleaning lady was already in my room and I had not checked out. Really annoying this whole stay.
2024년 2월에 1박 숙박함
답변 제공: Jake 님, 2024년 3월 7일
Thank you for the feedback and review. We're sorry you had an unpleasant experience. We have fixed the hot tub and the Wi-Fi is the first I've heard of any issues. I will look into this further and as far as the housekeeper going into your room before check out that was a mistake and we are sorry for the inconvenience. I hope that you would consider coming back again and giving us another opportunity to please you.

10/10 - 훌륭해요

Marissa 님, Rock Hill

2024년 2월에 2박 숙박함
답변 제공: Jake 님, 2024년 4월 1일
Thank you for the Amazing review!!

10/10 - 훌륭해요

Jerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: Jake 님, 2024년 2월 10일
Thank you for GREAT review!! Come back and see us again next time your in Montrose!

6/10 - 괜찮아요

Jay

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The room we got forcthe night was nothing like the room that was pictured
2024년 1월에 1박 숙박함
답변 제공: Jake 님, 2024년 1월 22일
Thank you for your review and feedback. I have reviewed the pictures on the site and they do reflect the room so not sure what was different. If you could please contact me at the hotel I would appreciate it.

6/10 - 괜찮아요

Joshua

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jake 님, 2024년 1월 12일
Thank you for the feedback and review. Please come back and see us next time you are in Montrose.

10/10 - 훌륭해요

Sherri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jake 님, 2024년 1월 1일
Thank you for the EXCELLENT review!!! Hope to see you again soon!!

4/10 - 별로예요

Rebecca

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Doors to building were not secure, room was really cold and room air heater was really noisy when it finally worked. Room was slightly dirty and smelled bad.
2023년 11월에 1박 숙박함
답변 제공: Jake 님, 2024년 1월 1일
Thank you for the feedback. We pride ourselves on the cleanliness of our rooms and hotel as a whole. I'm sorry this wasn't the case for you stay. I do hope that you will come back and give us another opportunity to please you.

6/10 - 괜찮아요

Savannah

출장 여행, 가족 여행
The name is not as listed. They changed the name about a year ago. The staff was friendly enough to work through the booking problems.
2023년 12월에 1박 숙박함
답변 제공: Jake 님, 2023년 12월 11일
Thank you for your feedback. We have just recently changed names as of 12/5/23 sorry for the inconvenience.

10/10 - 훌륭해요

Mariyah

2023년 11월에 1박 숙박함
답변 제공: Jake 님, 2024년 1월 1일
Thank you for the AMAZING review!!!

10/10 - 훌륭해요

Brent

단체 여행
Excellent service and super clean great house cleaning crew
2023년 11월에 6박 숙박함
답변 제공: Jake 님, 2023년 11월 16일
Thank you for the EXCELLENT review and the GREAT feedback!!! Can't wait to see you again next time!!

10/10 - 훌륭해요

Robert

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great clean property!
2023년 11월에 1박 숙박함
답변 제공: Jake 님, 2023년 11월 15일
Thank you for the AMAZING review and feedback!! Come back and see us next time you're in Montrose!

2/10 - 너무 별로예요

Esmeralda

2023년 11월에 1박 숙박함
답변 제공: Jake 님, 2023년 12월 1일
Thank you for your feedback. I wish I had more information as to why the bad review.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Needs help.
There was no security lock on the building and the one on the door of our room was broken. The refrigerator was really loud, had to shut it off. A kingsize room but only one chair, asked for one more but couldn't get one. A dangerous shrub blocking the road view at the exit. Pathetic breakfast - half a loaf of bread, no other pastry or bread and only four tables - had to wait to eat. The wifi wouldn't work in the back building no matter what we did - not our laptops problem. Overall condition was a bit shabby and needed work - not a good brand representation for Green Tree. I hope they can get it together as it is a good location and has potential.
2023년 10월에 3박 숙박함
답변 제공: Jake 님, 2023년 11월 3일
Thank you for the feedback. We are sorry you had an unpleasant experience. We have gotten the Wi-Fi issue fixed and are in the process of correcting all issues you have described. We have so many more options than bread for breakfast. We have eggs, bacon, potatoes, waffles, bagels, muffins, yogurt, apples, oranges, cereal, and 5 different kinds of juices. So not sure what your referring to there. We pride ourselves on the cleanliness of our Hotel and do hope that you would consider coming back and giving us an other opportunity to please you.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 31일
Thank you for the great review! Hope to see you again soon!

4/10 - 별로예요

Cris

가족 여행
별로예요: 숙박 시설 상태 및 시설
The stay was acceptable but would not stay again. The only plus was the older lady at the desk and the young gentleman that checked us in.
2023년 10월에 2박 숙박함
답변 제공: Jake 님, 2023년 10월 30일
Thank you for the feedback and review. We wish there was more information as to what made you feel this way.

6/10 - 괜찮아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Jake 님, 2023년 10월 23일
Thank you for the review. Come and see us again next time your in Montrose.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Jake 님, 2023년 10월 23일
Thank you for the great review. Please come back and see us again soon!

10/10 - 훌륭해요

Shaina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Very friendly front desk staff. Easy check-in. Room was standard double queen style which was comfortable for 2 adults and 2 kids. Room was clean and well maintained, not brand new so kept up well. Plenty of towels and linens for the whole family. Only downside was that the pool was in another building and quite cold walking back to our room after we were finished playing in the evening. No entrance from any of the exterior doors with the room key- so you have to walk around the whole building and go through the front door to get back to the room.
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 31일
Thank you for the EXELLENT review!! We always appreciate your feedback!! We hope to see you again next time your in Montrose!

8/10 - 좋아요

Emilio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 10월에 2박 숙박함
답변 제공: Jake 님, 2023년 10월 16일
Thank you for the great review!

8/10 - 좋아요

Kerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay for the price. Very clean
My stay was great. The room was very clean, the staff was very nice and the price was very reasonable. The breakfast wasn't much Saturday morning but was much better Sunday morning. I suspect because a woman was taking care of business on Sunday. Very nice lady also. My only complaint would be the refrigerator was very noisy when the pump was cycling and it wasn't very cold. You all need a new refrigerator in room 306...
2023년 10월에 2박 숙박함
답변 제공: Jake 님, 2023년 10월 16일
Thank you for the great review and feedback! Hope to see you again soon!

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El personal fue muy amable.. la alberca limpia.. el hot tube cálido .. ahora es mi lugar favorito
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 16일
Thank for the EXCELLENT review!!! Come and see us again soon!

4/10 - 별로예요

Chong

2023년 10월에 1박 숙박함
답변 제공: Jacob 님, 2023년 10월 31일
Thank you for the review. Wish I had more information about your stay.

2/10 - 너무 별로예요

Clark

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Building is a dump--the interior lock on my room was removed, I asked for an extra towel just to dust the ceiling fan myself, I let a Kind bar wrapper fall to the floor and it was immediately ambushed by an army of ants with more members than the entire staff of this place has brain cells. They botched my booking and were calling me halfway through day 2 asking why my stuff was still in the room. Water in the hot tub smelled so strongly of nicotine, from the multitude of knuckledraggers that have dunked their disgusting bodies in that water since it was last cleaned in probably 1989. They're liars-I booked this room SOLEY to do laundry and relax on a road trip--the washing macine's "Out of Order" sign was as yellowed as the Declaration of Independence, and the front desk clerk who admitted to making said sign, told me that she didn't know if it worked or not. So they're liars. The air conditioning unit made more sound than a harrier jet landing on an aircraft carrier in a monsoon. Half the light bulbs are missing in my room. On a positive note, they do have tap water and Tacos 2 Day down the road is excellent.
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 11일
Thank you for the feedback. I'm sorry you had an unpleasant experience. I did notice you booked a third night with us so not sure why all the bad comments if you stayed another night. We take your feedback seriously and are doing our best to correct this from happening in the future.

2/10 - 너무 별로예요

Nick

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is horrible. Loud, scary, unsafe. Holes in the walls. Landscaping has dog poop everywhere. TV remote doesn't work unless you've 2 inches away. Trash all around. The front ðesk guy was doing his job. I wouldn't leave my room after 19pm.
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 11일
Thank you for the feedback. I'm sorry you had an unpleasant experience. Not sure why you felt unsafe but we have someone at the hotel 24 hours a day. We pride ourselves on our cleanliness and have doggie bags available for the droppings. The remote just needed new batteries which we have swapped out.

10/10 - 훌륭해요

Marta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Some simple inexpensive repairs needed such as hole in dry wall where door handle hit it, toilet seat needs replacing.
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 11일
Thank you for the feedback and great review.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 5일
Thank you for the EXCELLENT review!! Come and see us again next time your in Montrose!!

8/10 - 좋아요

Harry

2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 30일
Thank you for the great review. Come and see us again.

6/10 - 괜찮아요

Billi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet needs to be vacuumed in hall, felt like bathtub might fall through and AC was so noisy we had to turn it off
2023년 10월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 4일
Thank you for the feedback. We are addressing these issues.

6/10 - 괜찮아요

Kirk

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
\The room was missing basic things like an alarm clock. The condition in the bathroom was awful, cracked tiles. The breakfast was so so .
2023년 9월에 3박 숙박함
답변 제공: Jake 님, 2023년 10월 4일
Thank you for the feedback.

8/10 - 좋아요

Amelia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 2일
Thank you for the great review! Come back and see us again.

6/10 - 괜찮아요

Rex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very noisy early in the morning. We think it was he owner's kids who ran up and down the halls screaming for a lengthy time The kids were also stuffing their pockets with food from the breakfast to the point there was nothing left for anyone else. This was 2 days in a row
2023년 9월에 2박 숙박함
답변 제공: Jake 님, 2023년 10월 2일
Thank you for the feedback. I can assure you if there were kids here they are not any of the employees or owners children. I apologize about the other guests. We did tell them to respect that there are other guests in the hotel and to please be respectful. We can only control so much. We are sorry for the unpleasant experience. This is not the typical guests that stay with us. They were a group with 9 rooms for the two days. We shouldn't have ran out of anything though unless it was just momentarily before we restocked.

2/10 - 너무 별로예요

Mackenzie

2023년 9월에 2박 숙박함
답변 제공: Jake 님, 2023년 10월 2일
Thank you for the feedback. I wish I had more information as to what issues you had.

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 2일
Thank you for the great review!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 2일
Thank you for the AMAZING review!! Come back and see us again!!

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sept 2023
A very good no frills hotel. Good value for the money. Hot breakfast was very good.
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 1일
Thank you for the great review! Come and see us again next time your in Montrose!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 10월 1일
Thank you for the great review.

6/10 - 괜찮아요

Craig

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Staff was polite. Front desk can’t print a receipt and the sink in room had no cold water, only hot! Cold angle stop turned off because it leaks. Maintenance? Fix before renting this room? Makes for an interesting situation with a mouth full of toothpaste. Told the desk at checkout. He apologized, nothing more. Probably won’t stay here again.
답변 제공: Jake 님, 2023년 9월 28일
Thank you for the feedback. I have fixed the issue. I appologize for the inconvenience.

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Neat little hotel, eggs taste great!!
The bed was rough but great stay
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 9월 26일
Thank you for the feedback and AMAZING review!! Sorry the bed was rough. I hope you come and see us again soon!!

10/10 - 훌륭해요

Alice

연인과의 여행
The staff was helpful when we had a question. There is a restaurant directly across the street and adequate parking. Nice room.
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 9월 26일
Thank you for the AMAZING review!! Come and see us again next time your in Montrose!!

6/10 - 괜찮아요

Halie

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 9월 26일
Thank you for the review. Hope to see you again.

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Older property in need of renovations. Nice staff and nice pool.
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 9월 25일
Thank you for the feedback and the great review. Come and see us again soon.

2/10 - 너무 별로예요

Richard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 9월 25일
Thank you for the feedback. I wish I had more information.

6/10 - 괜찮아요

Terri

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Jake 님, 2023년 9월 25일
Thank you for the review.

2/10 - 너무 별로예요

Deanne 님, Ellsworth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Jake 님, 2023년 9월 25일
Thanks for the feeback. I wish I had more information.