리셉션

데이즈 인 & 스위트 바이 윈덤 오브 모리스 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 650개 이용 후기 중 141개" "
평점 8 - 좋아요. 650개 이용 후기 중 180개" "
평점 6 - 괜찮아요. 650개 이용 후기 중 141개" "
평점 4 - 별로예요. 650개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 650개 이용 후기 중 86개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Sharon

연인과의 여행
좋아요: 직원 및 서비스
Restaurants are very close. You could walk there from hotel. Staff was great. Breakfast is minimal but available. Hotel is dated, but comfortable. Shopping close by.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Sharon,We appreciate your feedback on the convenient location of nearby restaurants, the great staff, and the comfortable stay at our hotel. It's wonderful to hear you found the breakfast available and enjoyed the proximity to shopping areas during your visit. Thank you for taking the time to share your experience with us.

2/10 - 너무 별로예요

Justin

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here, the room had bedbugs and the desk refused to issue a refund or make things right
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Justin, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Frank

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
PlAce was dated, I hardly call what 5hey serve breakfast, manager is grumpy in the wrong business
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Frank,We appreciate your feedback and apologize for any inconvenience during your stay. Guest satisfaction is important to us and we will address your concerns internally for improvement. We hope you may consider giving us another chance in the future to provide a better experience.

10/10 - 훌륭해요

Ma Consepcion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Ma Consepcion,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Lawrence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stay here when visiting relatives in the area. Rooms have always been clean. Check in and out very easy. Staff friendly.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Lawrence,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our rooms to be clean and our check-in and check-out process easy. It's also wonderful to know that our staff was friendly and made your stay enjoyable. We look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Deborah

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ive stayed at this motel before because of the Ihop and R's place restaurant close by,but this was my first time booking a jacuzzi room.The tub was nice but its extremely hard to get in and out with no grab bars in place.(Senior citizens enjoy the jacuzzi too) there was NO coffee maker in the room,and $139 for this room was a bit much,and the bed and pillows were harder than im used to...not comfortable for me.The breakfast,was no more than a snack bar with mini muffins and waffles without syrup!! Next visit will not be with DaysInn.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Deborah,Thank you for sharing your feedback regarding your recent stay with us. We appreciate you choosing our hotel for your visit. We apologize for any inconvenience you experienced with the lack of grab bars in the jacuzzi room. We understand the importance of accommodating guests of all ages. Regarding the amenities, we regret that a coffee maker was not provided in your room. We strive to provide a comfortable experience for all guests and apologize if the bed and pillows did not meet your preferences. Additionally, we apologize for any disappointment with the breakfast options. Please know that we value your feedback and will take it into consideration for future improvements. We hope you'll consider giving us another chance to provide you with a better experience in the future.

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice area.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Deborah,We're delighted to hear that you enjoyed the location of our hotel! Thank you for sharing your feedback with us. We hope to welcome you back in the future for another great stay.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
Hello Deborah,Thank you for choosing our hotel for your recent stay! We're pleased to hear that our location met your expectations. We strive to provide a convenient and accessible experience for our guests. If you have any future travel plans, we hope to have the opportunity to welcome you back.

2/10 - 너무 별로예요

Jerry

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Jerry, We're sorry to hear that your experience didn't meet your expectations. We value all feedback and would appreciate it if you could reach out to us directly with more details about your stay. It is through constructive feedback that we can continuously improve our services. We hope to have the chance to make it up to you in the future.

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Sarah,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive rating of our hotel. If there's anything else we can do for you, please don't hesitate to reach out.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Friendly staff, clean rooms. Pleasant stay.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Michael,Thank you for your kind words! We're glad to hear that you had a pleasant stay with us. We hope to welcome you back soon!

6/10 - 괜찮아요

CYNTHIA

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked 2 rooms that slept 5 and was told upon arrival that their 5 person rooms were not available so i had to pay for an additional room. Rooms smelled funny too
답변 제공: Manager 님, 2023년 10월 14일
Hello CYNTHIA ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Dave

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello Dave,Dear valued guest, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had an excellent stay at our hotel. It's great to know that our team provided you with exceptional service and that you found our facilities to be in top-notch condition. Your kind words mean a lot to us, and we look forward to welcoming you back during your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Brandon,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 - 별로예요

Robert

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room had a terrible odor
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Robert ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Scott

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hello Scott,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Lisa,Thank you for giving us such a high rating! We appreciate your feedback and look forward to exceeding your expectations on your next visit.

6/10 - 괜찮아요

Regina

좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Regina,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Dawn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was non smoking, yet it smelt like smoke and our clothes and luggage all smelt like smoke when we left. We couldn’t use the pillows because they smelt like an ash tray.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Dawn, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 - 훌륭해요

Thomas 님, Rockford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasantly surprised with the property. Staff very friendly, room updated, clean, no musty smells, big bathroom. I would stay again if traveling through the area.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Thomas, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

2/10 - 너무 별로예요

GAYLE

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The person that checked us in was very nice and cordial. The building is older. There were a couple of men standing outside across from the door smoking. Upon arrival in our room one of the first things we noted were car air fresheners hanging from the fire water sprinklers. The room was dark due to poor lightning. A member of our party went into the bathroom and discovered all kinds of hair on the floor and in the shower. As well as trash behind the door. We went downstairs to talk with the man that checked us in. He showed my daughter 2 more rooms. Both with the same level of cleanliness and one of them did not have a smoke detector. We asked for a refund and left. We are still waiting to hear of the will give us a complete refund.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello GAYLE,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 - 괜찮아요

donna

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The room had a few dead bugs
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello donna, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Jeffrey

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Jeffrey,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Georgiana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One night stay
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello Georgiana,Know that your voice is of tremendous importance to us and we value your comments about our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 - 좋아요

Stan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello Stan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Les

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Les, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Clide

2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Clide,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 - 좋아요

Mark

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Its fine
There was a clump of hair in the bathroom. Other then that the stay was really good
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Mark, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello donna,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Some good, some bad.
Front desk person was friendly. Beds were comfortable. Rooms reasonably clean. Wi-Fi didn’t work and pool had no water. We were told the Wi-Fi equipment was 12 years old.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Dear Guest, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 - 별로예요

실제 이용하신 고객

Not happy
I will no longer stay here. Last fall it was ok this time awful as I did get a non smoking room but it didn’t matter as all the other rooms were smoking. The second band smoke was horrible. Bathroom needs some repairs Frig needs repaired or replaced for that matter. Not much for breakfast but ok
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Dear Guest,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 - 별로예요

Dorothy

가족 여행
별로예요: 숙박 시설 상태 및 시설
There was NOTHING in the room. No info on area - no phone book, no clock - didn't have any information on places to eat, just nothing. Ref. did not cool well and no space in it to put anything that needed to be kept cool. Just a total disappointment
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Dorothy, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Mose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to sleep. Nice shower and comfortable beds.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Mose,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our shower. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 - 괜찮아요

Tyler

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Tyler, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Trina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A tour bus full of rowdy teenagers invaded the hotel and were running the halls screaming all night as well as making out in the halls and lobby.
2023년 6월에 5박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Trina,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please do consider us again on your next visit to the area.

4/10 - 별로예요

Nicholas

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not the best not the worst
The room wasn’t very clean the bath tub had hair everywhere and the air conditioner filters were gross and plugged not what I would expect out of a suite
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Nicholas,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - 훌륭해요

Brandon

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Brandon,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 - 좋아요

Gerry

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 24일
Hello Gerry,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Jennifer

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Pool was empty. Continental breakfast is a 👎 But it was a place to sleep 😴
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Jennifer, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was not impressed at all by this resort at all. My room was dirty. Hair all over the bed. Do not recommend.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 23일
Hello Sarah, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Jeff

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hello Jeff,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Margaret M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
This hotel is very convenient. Rooms are clean. Beds are on firmer side the way I like them. I am picky on my pillows so I bring my own but partner said choices were good. Most importantly, we had a bathroom mechanical problem which was fixed promptly. Breakfast had choices. We will stay here again.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Margaret M,Thank you for sharing this honest review and feedback about our breakfast and your comments about our pillows. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 - 괜찮아요

Char

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was OK for an overnight stay. The furniture looked new, but cheap. The chair in the room was not at all comfortable. When we checked in we were given one card. When we received 2 key cards, they did not work.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 8일
Hello Char, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Rodney

출장 여행
I chose this property because online it shows that they have a pool, they didn't mention anything about it being closed for renovations.
2023년 5월에 14박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Rodney,We appreciate the time you have taken to bring to our attention your feedback with regards to our property and comments about our pool. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 - 훌륭해요

Franciska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room, friendly staff! Great value
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Franciska,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and your comments about our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

Thomas

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Thomas,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Isha

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool is closed temporarily and we didn't know this until checking in. The complimentary breakfast is very limited....cereal, muffins, toast, waffles, no eggs, yogurt, or any type of fruit.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hello Isha, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Steve

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty (dead roach on floor in bathroom), no tissue paper, beds unmade for second night, hairdryer and coffee pot missing, drains were slow. Breakfast was bare minimum. Overall, poor maintenance. Appears management isn't managing. Doubt that we'd return.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Steve, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

James

별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello James, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.