외관

소네스타 심플리 스위트 파시패니 모리스 플레인스 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 795개 이용 후기 중 368개" "
평점 8 - 좋아요. 795개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 795개 이용 후기 중 86개" "
평점 4 - 별로예요. 795개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 795개 이용 후기 중 45개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Sunghoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러웠어요:)
깔끔하고 정말 괜찬아요!

8/10 - 좋아요

Erica

좋아요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Chris 님, 2024년 4월 22일
Thank you for staying with us. We are happpy you enjoyed your stay!

10/10 - 훌륭해요

jacob

2024년 4월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 22일
It's great to hear that you enjoyed your stay. Hope to see you again!

8/10 - 좋아요

Steven 님, Denville

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Inexpensive and convenient
2024년 4월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 10일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room , good bed, very spacious
2024년 4월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 5일
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Yeathus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and surprisingly pleasant stay. Very clean and quiet.
2024년 4월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 17일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 29일
We appreciate your positive feedback about our hotel. Thank you for staying with us!

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 29일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roomy
2024년 3월에 7박 숙박함
답변 제공: Chris 님, 2024년 3월 25일
Thank you for the positive feedback! We appreciate it and look forward to having you back as our guest soon!

6/10 - 괜찮아요

Deborah

좋아요: 직원 및 서비스
The staff is friendly. Nice, comfortable place for long term stay. Not fancy, even a bit drab.
2024년 1월에 6박 숙박함
답변 제공: Chris 님, 2024년 3월 19일
Thank you for the feedback, we are happy that you enjoyed your stay with us!

10/10 - 훌륭해요

Ronald 님, Morristown

2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 8일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place...I would stay again.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 13일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 - 좋아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facility is a bit dated, but I like having separate bedroom options.
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 13일
We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner!

8/10 - 좋아요

Tanya

좋아요: 직원 및 서비스
Toilet didn’t work
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 26일
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location and good price
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 21일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 16일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here approximately once a month when in the area. The hotel is nothing fancy but has all the necessities needed and is clean.
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 13일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Jesse

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl at the front desk was fantastic.
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 9일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Inara 님, Charlottesville

2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 21일
We appreciete your feedback and want to thank you for staying with us!

2/10 - 너무 별로예요

Alfredo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Ronald

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente local
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 22일
Thank you for staying with us. We appreciate your business and feedback!

10/10 - 훌륭해요

Jozabad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 22일
Thank you for sharing your positive feedback. We appreciate your business.

10/10 - 훌륭해요

Alfonso

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2024년 1월 16일
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Kim

2023년 12월에 2박 숙박함
답변 제공: Chris 님, 2024년 2월 9일
Thank you for the review. We look forward to seeing you again soon!

8/10 - 좋아요

luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2024년 1월 8일
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2024년 1월 8일
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keep looking
I walked in and it REEKED of weed. The sofa that turns into a double bed felt like you were sitting on plastic. There were people outside at night who were so loud. Everything was outdated and I felt like I was staying in a dive motel. The cabinets/drawers were broken. It just looked and felt uncomfortable and atrocious. I got a suite for myself for the comfort and I can say there was no comfort.
2024년 1월에 2박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2024년 1월 8일
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 - 훌륭해요

Gianni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2024년 1월 16일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 - 좋아요

Carole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2024년 1월 3일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 20일
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 - 훌륭해요

Malcolm

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 15일
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
This was my second stay at Sonesta and I was happy with the accommodations. I do plan on returning when in the area. Angela at the front desk was especially friendly and kind.
2023년 12월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 6일
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 - 훌륭해요

Glisette

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Recommend this place. Service and location were ideal.and a plus for being pet friendly
2023년 11월에 12박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 6일
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

4/10 - 별로예요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I couldn’t take a shower in the morning because the water wasn’t working.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 6일
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.

6/10 - 괜찮아요

Bruce

좋아요: 청결 상태, 직원 및 서비스
Fan in bathroom did not work. Bathroom had a smell to it. Staff was very nice.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 28일
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

4/10 - 별로예요

Ronni

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not recommend Bathroom facilities broken in room Coffee machine broken, coffee in lobby was horrible
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 6일
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

10/10 - 훌륭해요

Rafael

2023년 11월에 2박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 12월 13일
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 19일
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at this property was relaxed, quiet, enjoyable, and safe. The room was clean, well-equipped, and comfortable. All-in-all, it was a pleasure to stay at this hotel.
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 14일
When a guest takes the time to write a review, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.

2/10 - 너무 별로예요

KiranKumar

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t get the room what I booked. I booked kings bed but got mobility room
2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 14일
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

8/10 - 좋아요

Esi-Matrice

2023년 11월에 4박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 12일
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 - 훌륭해요

Emily

2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 28일
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 - 훌륭해요

Nailah

2023년 11월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 11월 28일
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

2/10 - 너무 별로예요

Sulaiman

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 31일
Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

10/10 - 훌륭해요

Tonia

2023년 10월에 2박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 30일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the functionality of Sonesta suites.This particular stay I was only disappointed with three things.The light over the bathroom sink did not work,A picture in the bed room came down because the metal clips on the wall were loose and one of the remote controls needed batteries.That being said I still enjoyed my stay.These were not major issues to me.But I was surprised.
2023년 10월에 5박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 30일
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean place to stay
This is a very nice place to stay. I go here when I am called to work in the area .It is easy to get to, in the vicinity are good places to eat. The front desk employees are very friendly and hospital. It is a quiet clean establishment and this is the fourth time this year I've come.
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 27일
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 27일
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 - 좋아요

Hiltone

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 24일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 10월에 1박 숙박함
답변 제공: Assistant General Manager, Ashley Gregory 님, 2023년 10월 24일
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.