Hello, Anonymous, we can't over charge the Hotels.com guests unless if they don't show us their Reservation either hard copy or on the phone. The Hotels.com guests get special discounts. We are not aware of your raising over charge issue. You were offered Hotel Suite, that are specially set up for special guests. I was told that a wash cloth that look dingy was actually a cleaning rage, an housekeeper left it behind accidently. There are special towels in those four suits . The hotel was totally full . We have not had any complaints from any of our guests especially the ones from hotel suites. We are sorry and apologize for your inconvenience . However, we thank and appreciate you.

Hello anonymous. We appreciate your kind review. Yes keep our price low and very affordable. By the way we have all double pane windows that helps a lot with the traffic noise unless it is an ambulance or a fire truck. You may also ask for rooms away from the traffic. We appreciate you very much. Thank you.

Hello, Anonymous, I am sorry , I don't see your detail of the review. However, we apologize and sorry for your inconvenience. Please always contact the front desk representative with any issues you have. If not resolved, ask for owner's cell phone number. The cell phone numbers are posted on the side window and front glass door. Please call any time you feel free. We will try our best to resolve. Thanks again.

Thank you for choosing us. We stay extremely busy. We are very sorry for you not so pleasant experience. Please always keep in mind, let our Front Desk Manager know so he could assign you another room. We appreciate you. Thank you.

You are right. We had an unfortunate event. Hotel Manager was notified for the wrong people who were fighting. Manager immediately called the police force and had them taken out of the hotel within few minuets. It was not hotels fault. Please lets be fair, when shooting happens at the Walmart, it becomes a big news, people do not stop going to Walmart. We believe in the safety of our hotel guests and staff. We took care of the problem soon as we noticed. However we appreciate you.

Hello, Debra, we are sorry for your bad experience. The room you were in was given to contractors for three weeks. Sarah is great employee, but she picked the wrong room for you. We have Hotel suites available with hardwood flooring especially for Expedia and Booking.Com guests. They were available. I will have a meeting with my staff to resolve this problem for future. Please always point out the problem as you notice in the room. We have instructions for staff to transfer you to another room. My cell phone number is written on the entry glass door and on the service window. You could also also ask for owner to discuss about your issue. I don't mind if any guest calls me at 3 am. We try to resolve the problem immediately. I apologize for your experience.

Hello, Cody, we thank you very much for visiting us. We appreciate you . Please come again. Thanks

Thank you for your review we appreciate you and thank you for staying with us..

I am sorry, I don't see any review on this screen. All it says is 2 out of 5. I am assuming not very satisfactory. Without the detail problem , I am sorry to say I can make a comment. All I can say that the best way to handle issue is to always contact our front desk staff or ask for the owner's telephone number to discuss the problems. This way not only we will know what the problem is but also will address the problem at the same time.

I am sorry to make a comment because I can't see the detail of this review. Last review we had was to do with room not being cleaned. A guest left because of it. I investigated and found out that the guest arrived at 11 am when the previous guest left. We had no chance to clean that particular room at that moment. We informed the guest that the check in time is not 11 am. It is 2pm. Please understand that our employees need time to clean all the room thoroughly before we let our new guest in. It is also best to bring any complaint to our hotel manager or owner. We could have resolved this issue. Once a guest leave , we don't have any option to resolve the problem. We apologize for any inconvenience.

Ms. Carol, I can't your review. I hope you had comfortable stay. Thank you for staying with us. Please always speck to the front desk manager if you had any issue. We take it very seriously.

Hello Cheri, thank you for your kind review . We are very pleased that you had good stay at the Dixie Plaza Motel. Thank you and we appreciate you very much.

Hello, Charlie, thank you for kind reviews. We appreciate you.

Thank you Jeremy, we appreciate your stay and appreciate you. Please come again.

I don't have details from the guest in front of me so I can not make any comment. All I can say, is Thanks. If the guest was not happy, I would say to always speak to the manager or owner who are there at the property every day. That is the only way we can resolve the problem if you had any. Review doesn't help. We are extremely busy my both locations. We are sorry if any unpleasant thing happened . I only wish, you had resolved the issue with Management while you were at the location. thank your for your visit.

Thank you for choosing Dixie Plaza Motel. We appreciate you. We stay very busy . It sometimes doesn't allow us to close the room and work on some repair and paint work. Our maintenance person is always on the go to repair what we can .

Hello, Anonymous, thank you for your comments. The housekeeper no longer works due to her sloppiness. We apologize for inconvenience. You noticed that we do have beautiful rooms and price is very reasonable. But there is no excuse for having a spotty towels. We have a an outside linen service that delivers linens. Its housekeepers job to place totally non-spotty towels in the rooms. My supervisor must have missed it perhaps the spot was not on the display side. I apologize for it. In future , please call from the room soon as you notice anything wrong. We can take care of it. Normally Jackie is on top of everything at any time. I can assure you this that the linen company sends all washed and pressed towels and sheets to us once a week. We will keep an eye on it and we will make sure my staff be aware of it.

Hello, Dan thank you for your pleasant stay at the Dixie Plaza Hotel. We appreciate you. Please come again if possible.

Mr. Scott, I am very very sorry. I do apologize you for mistreating you. That should have never happened . I will get into the detail and fix the problem for future. Most of the beds are new. Some guests prefer harder or firm mattresses. Please always call us immediately soon as you notice something wrong . We could switch you to another room. We have Front Desk Manager and GM on duty all the time. We are open 24 hours. Please let us know of any issue if you face next time you visit us. We appreciate your business.

Ms. Jennifer, thank you very much for you kind comments and good review. We appreciate you visit. Thanks again

Thank you , thank you and thank you. We appreciate you very much. Please come again.

Thank you for kind comments about room being cleaned. Sorry that you had TV volume problem. Front desk staff would have fixed it in a minute had you called and reported . It is to do with two remote provided by cable company. That can be confusing if we use the wrong remote control to change the volume. Person with T-shirt with Profanity are not allowed to rent any room at the hotel. And person with no shirt on is not allowed to stay at the hotel. We do have contractors who stay at the hotel. They may look rough but they are harmless. We have their IDs checked out. As far the Claiborne Co tag you noticed. We have employees who live in Claiborne Co. There may be two cars and if I was there I have my truck with Claiborne Co tag. Also people sometime come to visit their relatives who stay at the motel. Those people are from Claiborne Co. Please note that we do not allow anyone from Claiborne Co to rent a room. I am sorry if anything may have caused you inconvenience. We appreciate your visit.

Hello, Daniel, thank you for your kind comments about us. We appreciate you . Please come again and bring your friends. We are open for comments. Please let us know how to improve.

Very sorry, we found out later same day that our maintenance guy was up on the roof fixing a leak. He had instructions not to do any job after 9pm and no job was to be performed on the weekends unless there was an emergency. The employee no longer works at the hotel. As for the roaches around the tv , we do have pest control service. If you seen the roaches they must be dead once after the pest control was performed. We are sorry for inconvenience. Please always inform the front desk the same day so we can transfer you to another room.

Hello Anonymous, I don't see your comments. I assume you had a pleasant day. Thank your for visiting us. We appreciate your visit.

Hello, Tammy, TV volume problem has to do with the remote control. We have front desk on duty 24 hours a day. Please always inform them the problem. They would show you the right way. As far as towel , again please always let the front desk know. Our housekeeper may have not noticed a spot or two. But I assure you all the linen are washed. We have stock of towels available at all the time. Please always ask for anything you need. We even have pop corn , milk and cereal in case if someone gets hungry in the middle of night.

Thank you for your kind comments. Yes we keep our price low to make it very comfortable for people on budget. Yes Sleep Inn is a franchise hotel with the price tag of 4 time higher then us. We thank you for staying with us . Tv problem could have been fixed by one phone call to the front desk staff. The girl would take a minute to resolve the issue. The most confusing things is that the Cable Co provides two remote controls. One to turn it on /off other to switch channels and volums. It can be frustrating if used the wrong remote . We apologize for it.

I have never seen this in my life. I am not sure where this picture is from. I don't recognize any of these furniture , toilet don't belong to Dixie Plaza Motel. Please look at the website and find any of the rooms that looks like this. I am not sure if the pictures were taken at the Dixie Plaza Motel or some run down hotel some place else. But I still apologize because I believe customer is always right. Just to inform you Ms Elli, we have been in this hotel business for the last 18 years. I would not be in business if I had the rooms look like you show in the picture.

Hello, Kevin, thank you very much for kind comments. We appreciate you.

Hello Anonymous, I don't see your comments. I assume you had a pleasant stay . Thank you and we appreciate you.

Brian, thank you very much for kind comments. We appreciate you.

Thank you. We are sorry . Your all the comments are not reasonable. The other hotel we wanted to send you is only 15 minuets drive . It is a higher end hotel for the same price we were going to offer. I am sorry but we don't have carpets in the rooms. All room have tiles.

I am sorry to say that we are not allowed to over charge Expeida Guests because the set price is on the contract. Guest agrees while making reservation and hotel accepts when guests arrives at the hotel. The person at the front desk had a stroke some time ago. She is disable. This employee worked a the hotel for over 12 years. She about to retire soon. We are sorry that you had misunderstanding. We apologize for your concern. Thanks

Hello, Anonymous, thank you , thank you and thank you. We appreciate your kind comments. Please come again. You recognize the value.