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레드 루프 인 애틀란타 사우스 - 모로우 여행 후기

2 out of 5
레드 루프 인 애틀란타 사우스 - 모로우
1348 Southlake Plaza Drive, Morrow, GA

이용 후기

4.8
평점 10 - 훌륭해요. 787개 이용 후기 중 84개" "
평점 8 - 좋아요. 787개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 787개 이용 후기 중 125개" "
평점 4 - 별로예요. 787개 이용 후기 중 111개" "
평점 2 - 너무 별로예요. 787개 이용 후기 중 339개" "

4.6/10

청결 상태

6.0/10

직원 및 서비스

4.2/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

8/10 - 좋아요

BYEONGJU

좋아요: 직원 및 서비스, 객실의 편안함
하루 자기는 좋은곳
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

Byung Kyu

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst
The most horrible place
2019년 2월에 1박 숙박함

2/10 - 너무 별로예요

Tremain

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A bunch of rude employees. A Lot of narcotics dealings .i didn't stay the whole night. I ended up checking out in the middle of the night and stayed at a friend's house waist of money.
2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 19일
Dear Tremain,We are sorry to hear your recent experience at the Red Roof Inn Atlanta South - Morrow did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sherri

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was its only plus. Very dirty and dingy.
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 8일
Dear Sherri,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta South - Morrow. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our location. You indicated that you were unsatisfied with lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet hotel easy check in
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 3일
Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta South - Morrow. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our quiet hotel and easy check in. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

2/10 - 너무 별로예요

chris

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is inconsiderate
2024년 1월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 25일
Dear Chris, Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am sorry that your experience was less than ideal due to the unprofessional staff you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar issues happening in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

8/10 - 좋아요

Bill

2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 12일
Hello Bill, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 - 너무 별로예요

Stephan

2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 11일
Hello Stephan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There are roaches everywhere in the hotel room. The beds are not queen beds like it's advertised.
2023년 12월에 1박 숙박함
답변 제공: Pranav 님, 2023년 12월 25일
Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am sorry that your experience did not meet your expectations. You stated about roaches and the beds that are not per your expectation. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours,PranavRed Roof ManagementFront Desk Manager

2/10 - 너무 별로예요

Clemencia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I check out a hour after I checked in. The rooms are very dirty and nasty. Stuff on the walls, bathroom dirty, stains in the sink. There were roaches and ants in the room and the tv didn’t work. I asked to be moved to a cleaner and better room with a working tv and the second room wasn’t any better. I knew I couldn’t sleep there without getting bitten by a roach so I checked out and asked for a refund and wasn’t given one
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 19일
Dear Clemencia,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTH - MORROW. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room, issue with tv and the other unsatisfactory encounters you had. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. I've investigated the matter and saw where the staff had offered for you to change the room however you were displeased with the available room, and after 2 hours of using the room you were told you weren't refunded. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Rochelle

별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 16일
Thank you, Rochelle, for rating your recent stay at the Red Roof Inn Atlanta South - Morrow. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

4/10 - 별로예요

Niya

2023년 12월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 13일
Hello Niya,Your review of the Red Roof Inn Atlanta South - Morrow was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

8/10 - 좋아요

James

좋아요: 직원 및 서비스
Good
Front desk person Allen was amazing. I was in town for a wedding rehearsal and arrived super late. This caused an issue with the reservation. Allen rectified the issue and was proactive throughout my stay.
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 10일
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the amazing staff we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Upon arrival after the bell was rung I stood in the front lobby and watched the hostess on her cell phone and watching tv until she was “startled” by me claiming not to see me, the room I reserved was not available so I had to not only pay extra but also had to pay a $30 deposit that was not mentioned when reservations were made. The male front desk worker with the long hair was rude and very unprofessional and the hounding for a review was uncalled for, this is my second time at this location and by far the worst and that’s just from the staff alone. Atleast the room was decent!
2023년 12월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 5일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. It's great to hear that you found the room to be decent. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Sophia

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Didn't like that there was dried vomit on the floor between the bed and bedside table, and when we mentioned this to staff the next morning they were apathetic about it
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 29일
Dear Sophia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTH - MORROW. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the floor. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Hazel

연인과의 여행
좋아요: 직원 및 서비스
Overall, I did enjoy my stay the manager was very nice and helpful and changed us rooms when there was a trouble with the first one. Some of the towels had some stains but is okay we used the other ones
2023년 11월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 17일
Dear Hazel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice staff, helpful staff and the other great encounters you had here at Redroof, however we apologize for the encounter you had with stains on some of the towels. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Kortni

좋아요: 직원 및 서비스
Decent
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 15일
Dear Kortni,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be decent. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Wanda

2023년 11월에 4박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 13일
Hello Wanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 11일
Dear Shannon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the clean, quiet room . We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again
This hotel was super crowded. When I got to the room the shower curtain was missing it took forever to get one. The toilet would not flush The bath towels looked like they had been used very dingy with black stuff on them. The toilet seat looks horrible . The shower was leaking. The room door had a space in it. The heat and air system was extremely loud. The bedding was not clean. The outside was extremely loud. There was no iron in the room. N. E. V. E. R A. G. A. I. N
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 6일
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTH - MORROW. It's saddening to hear that your stay didn't meet your expectations due to the indicated poor housekeeping conditions and faulted amenities you highlighted. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Terrence

2023년 10월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 30일
Hi Terrence,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Atlanta South - Morrow. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 - 너무 별로예요

Latrice

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not clean, the floors were broken and there was hair in the bath towels.
2023년 10월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 16일
Dear Latrice,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with uncleanliness. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 13일
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Fendell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 10월 1일
Hello Fendell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I were delighted to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 - 별로예요

Damon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 27일
Hello Damon,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Shatricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 9월 16일
Hello Shatricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Amanda

2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 12일
Hello Amanda,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - SMYRNA/ BALLPARK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Mario

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There not a dame thing to like the air did not work the shower had mole in it the sink was dirty an they gave 10 minutes to get your money back after you check in did i mention the air went out orbitz should be ashamed of representing a place like this to send there customers i will not be using either of them ever again
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Dear Mario,I apologize that you were not satisfied with your stay. We are working diligently to improve our property. We hope that you will provide us with another opportunity to give you a wonderful stay.

2/10 - 너무 별로예요

Yolisa

2023년 8월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 22일
Thank you for taking a moment to leave a review, Yolisa. The staff and I at the Red Roof Inn Atlanta South - Morrow were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Preston

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Moldy smell water damage
2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 30일
Dear Preston,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am sorry that your experience did not meet your expectations due to the foul odor you described and the water damage you highlighted. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ta'Nesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Heather Miller 님, 2023년 8월 3일
Dear Valued Guest, Thank you so much for your positive feedback! We appreciate your business and look forward to seeing you again!

4/10 - 별로예요

William

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I told myself it was good only one night so that I can rest before my flight the following day. I was checked in, but the last at the front didn't write my name in for that room as occupied. Key didn't work the first time, did the second. Doodoo paper on the toilet seat, dirty towel, cockroach on the floor, stains on the sheets, so I slept on the cover using the inside of my dress shirt as a cover to that my face didn't touch the bed. A couple hours later, the lady from the front desk barges in and says that she forgot to put my name down for that room as occupied. I asked her if housekeeping even cleaned the room and she said, yes, it was on their list. You get what you pay for, but next time around, I'm just going to spend more to get a better room.
2023년 7월에 1박 숙박함
답변 제공: Heather Miller 님, 2023년 8월 1일
Dear William, Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta South - Morrow. It's disheartening to read that your stay did not meet your expectations due to the situation you described regarding the lack of cleanliness, the upkeep of the property and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this may have caused. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Heather MillerFront DeskRed Roof Morrow

2/10 - 너무 별로예요

Hassan

2023년 7월에 1박 숙박함
답변 제공: Heather 님, 2023년 8월 16일
Dear Hassan,We are saddened to hear about your experience during your stay with us. We strive hard to provide an excellent stay for our guests; however, there is always room for improvement. Next time, please leave some feedback about your stay to help us to identify areas for improvement. We hope you will provide us another chance in the future to give you an amazing stay. Thank you.

8/10 - 좋아요

Alonzo

좋아요: 숙박 시설 상태 및 시설
It was ok
2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 7월 16일
Dear Alonzo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am happy to hear that you found your visit to be ok prompting your 4/5 score.Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Harriet

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I did not appreciate the dirty room the towels were dirty the bed was used and dirty the refrigerator had old food the tub was dirty if I hadn't drove three states away I would have left terrible conditions
2023년 6월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 6월 30일
Hello Harriet,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta South - Morrow. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. Please accept our most sincere apologies for the concerns you described regarding the room, fridge, bed and tub's cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

KHANH

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I don’t want my name shown in public. The beds were not clean, so we had to buy the mattress protectors to cover all the beds, but my mom still got bites on the last night. The towels had the black spots that we had to buy and use our own towels. The rooms and bathrooms had bad smell.
2023년 6월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 6월 21일
Hello Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Atlanta South - Morrow. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the bed's cleanliness, towels with black spot and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that I’ve shared your encountered with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

ZEFERINO

2023년 6월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 7월 10일
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta South - Morrow and I are disappointed to see your 1/5 scoring following your stay as we strive to provide guests with all the comforts of home. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Sandra

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 6월 18일
Hi Sandra,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Atlanta South - Morrow. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Tossedby

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a absolutely terrible. Roaches was crawling round, some thugs were outside walking around with guns all night, it was a ranking piss smell OUTSIDE, linen was dingy.
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 12일
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN ATLANTA SOUTH - MORROW did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Rodney E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, quiet, comfortable hotel with a great staff.
2023년 6월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 6월 9일
Hello Rodney,We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta South - Morrow. We always enjoy hearing about the positive experiences our guests have at our hotels. It's great to hear that you found our hotel to be clean, quiet and comfortable and our great staff was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 - 훌륭해요

Khadijah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ms G is the absolute sweetest person ever, she is very helpful and the rooms are spacious and clean and it’s a great location, I enjoy stay
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 8일
Dear Khadijah,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTH - MORROW. I am happy to read your comments regarding you found our staff Ms G to be the absolute sweetest person ever and very helpful, the rooms to be spacious and clean, location to be great, and you enjoyed your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will make sure to share your comments with the rest of our team.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

ALBERT by

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 ⭐️ IMO
Affordable, Convenient, and safe location. The staff and mgmt were cool! Definitely will be back when I come. Walking distance to mall and plenty of restaurants is not bad
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 5일
Hello Albert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA SOUTH - MORROW. I am happy to read your comments regarding you found our hotel to be affordable and convenient, location to be safe and in close proximity to plenty restaurants and mall, our staff to be cool, and you definitely will be returning prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

ALBERT

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is very convenient. My only issue with this property is the infestation of roaches
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 31일
Dear Albert,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTH - MORROW. It's great to hear that you found our location to be very convenient. However, I am saddened to hear that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jonna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed was hard. Shower curtain in bathrom was NASTY gross, full of mold anf soap scum. Very sketchy area. Didnt feel safe area.
2023년 5월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 5월 31일
Dear Jonna,Thank you for taking the time to tell us about your experience. We are disappointed to see that you felt our location was not to your liking, there was possible mold and that you were faced with safety concerns. This is generally not something our guests experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a good day.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Chesna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 29일
Hello Chesna,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we are doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Murali

2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 29일
Hello Murali,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Hélène

2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 28일
Hello Helene,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA SOUTH - MORROW and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Rayford

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Filthy
Towels were stained with dirt and looked filthy. Bathroom floor was filthy. Floor made my socks dirty. Furniture was not appealing and didn't even want to lay my clothes on them. The only good aspect was the front desk lady was polite and friendly.
2023년 5월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 4일
Dear Rayford,Thank you for sharing your thoughts following your recent visit at the Red Roof Inn Atlanta South - Morrow. It's great to read that our polite and friendly staff met your expectations, prompting your 8/10 score. However, I do apologize for the uncleanliness concerns you mentioned. Your feedback is very important to us, so thank you for sharing.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Antoinette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room had blood on the sheets and the room had bugs in it and it was 45 minutes before someone brought us sheets and when he came he came with one sheet can somebody please give me a call cause I need my money back
2023년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 2일
Dear Antoinette,Thank you for telling us about your recent experience at the Red Roof Inn Atlanta South - Morrow. I was saddened to read that your experience fell short of your expectations due to the insects you reported and the possible stains on the sheet. Please allow me to extend my sincerest apologies for the inconveniences caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,LintonRediresponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible just Terrible
As i arrived at red roof there was alot of foot traffic going on not from house keeping. A ski masked man was watching me the entire time as i was trying to reach the office. The room was extremely hot the ac wasnt working correctly and the owner argued with me for telling her that i didnt feel comfortable at her establishment.
2023년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 1일
Dear Valued Guest,Thank you for telling us about your recent experience at the Red Roof Inn Atlanta South - Morrow. Please allow me to extend my sincerest apologies for the temperature of the ac being less than ideal and the fact that you didn't feel comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Kind regards,LintonRediresponse Specialist