Dear Ji Hye! Thank you for your feedback. We are sincerely glad that the location of the hotel was convenient for you. Let me inform you that we are also gradually renovating our rooms and public areas. We apologize for any inconvenience. But any delivery to the room by the staff of the restaurant room service is a paid service. Information about this is available in all guest rooms. We hope that we will still have a chance to welcome you back to our hotel and provide you with a comfortable stay. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Juntae! Thank you for your high score of the Radisson Slavyanskaya Hotel and your feedback. We are sincerely glad that your stay was comfortable. Let me inform you that in addition to the perks that all VIP guests receive, our property provides 20% discount on food and soft drinks (once per stay). We hope that you will choose our hotel next time. Best regards, Nadezhda Agafonova Revenue and E-Commerce specialist.

Dear HYERYEONG, Thank you for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Dagvasumberel, Thank you for choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed the location of the hotel. We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Dagvasumberel, Thanks for staying with us. We appreciate your feedback! We are glad that you enjoyed the location of the hotel. We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Dajung, Thank you for taking the time to share your feedback and for your choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed the quality service of our staff and the location of the hotel. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are looking forward to meeting you soon in Radisson Slavyanskaya again. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We apologize for the dissatisfaction of your stay. We hope to welcome you back in our hotel. Best regards, Revenue coordinator Nadezhda Agafonova.

Dear Hyeyoun, Thank you for choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed the quality service of our staff. We hope to welcome you back in our hotel. Best regards, Revenue coordinator Nadezhda Agafonova.

Dear Guest! Thank you for your recent stay with us and for your comments! We are looking forward to meeting you soon in Radisson Slavyanskaya again. Best regards, E-commerce specialist Anna Gulyaeva.

Dear Guest, Thank you for choosing Radisson Slavyanskaya, Moscow. We sincerely regret that staying in our hotel was not ideal for you. We apologize for the inconvenience that was brought to you. We thank you for taking the time to write this review. All your comments will be forwarded to the hotel management to work on improving our service. We hope that your next visit to our hotel will take place in a more comfortable way, and we will do our best to make your stay unforgettable. Best regards, Anna Gulyaeva, e-commerce

Dear Guest, We appreciate you taking the time to leave a comment regarding your recent stay with us. Your comments are very important for us, they help us improve the hotel services. On behalf of our entire staff here at the Radisson Slavyanskaya Hotel we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Dear Guest, Thank you for choosing Radisson Slavyanskaya, Moscow. We apologize for any inconvenience and hope that you will choose our hotel next time. Best regards, Anna Gulyaeva, Revenue and E-Commerce specialist.

Dear Guest, Thank you for your recent stay in Radisson Slavyanskaya hotel, Moscow! We will definitely work on your comments! Looking forward to welcome you in our hotel back soon! With best regards, Svetlana Baranova Revenue manager

Dear Patrick, Thank you for choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed the location of the hotel and breakfast at the hotel. We apologize for any inconvenience and hope that you will choose our hotel next time. Best regards, Anna Gulyaeva, Revenue and E-Commerce specialist.

Dear Guest, Thank you for choosing Radisson Slavyanskaya, Moscow. We ar happy to hear that you liked location of our hotel. Best regards, Anna Gulyaeva, Revenue and E-commerce Specialist.

Dear Guest, Thank you for your recent stay with us and for your review! Your comments help us to become better! Looking forward to seeing you in our hotel back soon. With best regards, Svetlana Baranova Revenue & e-commerce specialist

Dear Guest! Thank you for your recent stay with us! Looking forward to seeing you in our hotel back soon! With best regards, Svetlana Baranova Revenue and e-commerce specialist

Dear Mara, Thank you for choosing Radisson Slavyanskaya hotel for your stay and for leaving a feedback. We are delighted to know that you enjoyed your stay to the fullest. We are looking forward to welcoming you in our hotel once again in the near future! Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Dear Ahmet, Thank you for choosing Radisson Slavyanskaya hotel and leaving a feedback! We are delighted to know that you was fully satisfied with your stay and looking forward to welcoming you in our hotel again soon! Best regards, Yana Darashvili, Revenue and E-Commerce specialist

Dear Jonathan, Thank you for your stay in our hotel and for taking your time to share a feedback. Please accept our sincere apologies for inconveniences incurred during your stay. Our staff always strives to provide the most memorable service to our dear guests and we are sorry to learn that we let you down. I reported the condition of the room to the Management, we will urgently fix the issue with the bathroom drain. Also we are gradually renovating our rooms and public areas. Please allow me to comment on some points regarding services you mentioned. As VIP member you are entitled to receive room upgrade and 20% discount for food and non-alcoholic beverages (once per stay); the discount was provided for you for Lobby bar bill according to terms & conditions of VIP program and we provided you with upgrade to Standard room with River View. After extension of your stay for your convenience we kept the same room in order not to disturb you. All rooms in our hotel (with exception of Executive Suite room) are not equipped with microwaves, information about room equipment is published on Hotels.com website. Forks are provided for free via One Touch Service button, but any delivery to the room is at extra cost - 200 RUB per delivery. We sincerely hope that despite some unpleasant moments incurred this stay, you will give us a chance to welcome you back and show you that we will are able of more. Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Dear Yunina, Thank you for staying with us and for taking your time to leave a feedback. Be assured that our love is mutual and each guest is dear to our heart. We are looking forward to seeing you in our hotel again! Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Dear Irina, Thank you for staying with us and for sharing your impressions. It is the source of greatest delight for us when a guest becomes our regular guest. We are looking forward to offer you our hospitality again soon! Kind regards, Yana Darashvili, Revenue and E-Commerce Specialist

Dear Zafer, Thank you for your feedback. We are delighted to know that your stay was enjoyable. We are looking forward to meeting you in Radisson Slavyanskaya again! Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Dear Michael, Thank you for staying with us and for taking your time to share a feedback. Our hotel is working strictly in compliance with health and safety protocols related to the COVID-19. Security staff conducts temperature checks and facial mask checks of every incoming guest at each entrance to the hotel. Guests not wearing masks could not be attended by the staff. Physical distancing measures are implemented throughout the hotel, hand sanitizer is available in all public areas. Please accept our sincere apologies if any inconvenience was caused. We hope that we will have a chance to welcome you back to our hotel and provide you with a comfortable stay. Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Уважаемый Гость, Благодарим Вас за проживание в гостинице Рэдиссон Славянская и за Вашу оценку. Искренне надеемся, что положительные впечатления о визите к нам будут еще долго сопровождать Вас! Будем рады снова поприветствовать Вас. С уважением, Яна Дарашвили, менеджер по бронированию

Dear Anastasiya, Thank you very much for your stay at the Radisson Slavyanskaya Hotel and for leaving your feedback. We are sincerely glad that your stay was comfortable. We will be glad to welcome you again! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Cher FRID-ERIC, Merci beaucoup pour votre séjour au Radisson Slavyanskaya Hotel et pour avoir laissé un commentaire. Nous sommes sincèrement ravis que votre séjour ait été confortable. Nous serons ravis de vous accueillir à nouveau! Cordialement, Nadezhda Agafonova, spécialiste de la gestion des revenus et du commerce électronique.

Уважаемый Гость, благодарим за проживание в нашем отеле и за Ваш отзыв! Мы очень рады, что Вам понравились наши завтраки и расположение гостиницы. Примите наши искренние извинения за доставленные неудобства. Мы были бы очень признательны Вам, если Вы уточните данные Вашего бронирования, чтобы мы могли провести расследование. В нашей гостинице большое значение придается обучению персонала, и этот случай будет предметом обсуждения на тренингах, которые постоянно проводятся с сотрудниками. Ваши замечания касательно технических недочетов в номере мы обязательно передадим в соответствующие службы для их устранения. Но спешим добавить, что отель уже постепенно обновляет номерной фонд. Будем рады видеть Вас среди наших гостей вновь. С уважением, менеджер по работе с Гостями, Анна Гетман.

Dear Rosco, Thank you for choosing the Radisson Slavyanskaya Hotel and for your feedback. We are very glad that your stay at the hotel was comfortable for you. We are always ready to give you a warm welcome. Sincerely, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Bargain, Thank you for choosing the Radisson Slavyanskaya Hotel and for your feedback. We are very glad that your stay at the hotel was comfortable for you. We are always ready to give you a warm welcome. Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Jian, Thank you for your stay in our hotel and your feedback. We are glad that your stay was comfortable! We will be glad to welcome you again and do everything possible to make your stay with us comfortable! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Kenichiro, Thank you for choosing the Radisson Slavyanskaya Hotel and for taking the time to share your impressions. We are glad that your stay was comfortable. We hope that you will visit our hotel again! Sincerely, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear BENEDETTI! Thank you for your choice of the Radisson Slavyanskaya hotel and for your feedback. We are sincerely glad that the location of the hotel was convenient for you. We will be glad to welcome you again and do everything possible to make your stay with us comfortable! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova

Dear Richard, Thank you for your choice of the Radisson Slavyanskaya hotel and for your feedback. We are sincerely glad that the location of the hotel was convenient for you. We will be glad to welcome you again and do everything possible to make your stay with us comfortable! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Aslan! Thank you for choosing the Radisson Slavyanskaya Hotel and for your appreciation! We are very glad that your stay at the hotel was comfortable for you! We are always ready to give you a warm welcome. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Ilari! Thank you for choosing the Radisson Slavyanskaya Hotel and for your appreciation! We are very glad that your stay at the hotel was comfortable for you! We are always ready to give you a warm welcome. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Уважаемый Александр! Благодарим за высокую оценку отеля Рэдиссон Славянская и Ваш подробный отзыв. Мы очень рады, что проживание в гостинице было для Вас комфортным и надеемся, что имя Radisson Славянская будет постоянно вызывать у Вас положительные эмоции. Всегда готовы оказать Вам радушный прием. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции

Уважаемый Александр! Спасибо, что уделили время и оставили отзыв. Обратная связь очень важна для нас, так как дает нам информацию об ожиданиях наших гостей. Позвольте информировать Вас, что постепенно и постоянно мы осуществляем необходимый ремонт, обновление номеров и общественных зон, и планируем в рабочем порядке обновить весь номерной фонд. Цена на продукцию минибара установлена с наценкой как и в других отелях. Ваши замечания и предложения будут приняты во внимание для улучшений. Надеемся приветствовать Вас вновь и сделать всё возможное, чтобы Ваше пребывание у нас оставило только приятные впечатления! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемый Гость! Благодарим за проживание в нашей гостинице и Ваш отзыв. Искренне рады, что Ваше проживание было комфортным. Будем рады поприветствовать Вас снова. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемый Гость! Благодарим за проживание в нашей гостинице и оставленный отзыв. Искренне надеемся, что положительные впечатления о визите к нам будут еще долго сопровождать Вас, и Вы еще неоднократно посетите наш отель! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции

Уважаемый Гость! Благодарим за проживание в гостинице Radisson Сдавянская и Вашу оценку. Искренне надеемся, что положительные впечатления о визите к нам будут еще долго сопровождать Вас, и Вы еще неоднократно посетите наш отель! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Dear Balma, Thank you for your stay at our hotel and your feedback! We apologize for the inconvenience, we are very sorry that the work of the reception staff upset your visit. We have passed your comments to the Management, we will conduct trainings with the staff to exclude such cases from our practice. We will do our best to fill your memories with new pleasant emotions during your next visit. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Enzo, Thank you for your feedback. We apologize that you have any inconvenience during your stay! That for sure this is not the level of service that we strive to provide to our guests. Your comments have been passed on to the management and the necessary work will be carried out to exclude such cases from our practice. We hope that we will still have a chance to welcome you back to our hotel and provide you with a comfortable stay. Sincerely, Nadezhda Agafonova Revenue and E-Commerce specialist.

Уважаемый Владимир! Благодарим за выбор отеля Рэдиссон Славянская. Искренне рады, что Ваше проживание было комфортным. Будем рады поприветствовать Вас вновь! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерци

Уважаемый Dmitry! Благодарим, что уделили время и оставили Ваш отзыв. Нам очень жаль, что Ваше проживание не соответствовало Ваши ожиданиям. Мы будем признательны, если Вы свяжитесь с нами через форму обратной связи и более подробно расскажите, что именно стало причиной низкой оценки. Мы обязательно проведем дополнительную работу по улучшению качества сервиса, Ваши комментарии помогут нам. Заранее благодарим и надеемся, что у нас еще будет шанс вновь Вас поприветствовать в нашей гостинице! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемый Konstantin! Благодарим Вас за выбор гостиницы Radisson Славянская и за то, что поделились своими впечатлениями. Нам приятно знать, что Ваше проживание было комфортным. Надеемся, что при следующей Вашей поездке Вы выберете именно наш отель, и мы сможем улучшить Ваше впечатление о нашей гостинице. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.