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Reviews of City Comfort Hotel on Arbatskaya

3 out of 5
City Comfort Hotel on Arbatskaya
Sredny Kislovsky per. 3, Bldg. 1A, Moscow

Reviews

6.8
Rating 10 - Excellent. 20 out of 163 reviews" "
Rating 8 - Good. 66 out of 163 reviews" "
Rating 6 - Okay. 43 out of 163 reviews" "
Rating 4 - Poor. 16 out of 163 reviews" "
Rating 2 - Terrible. 18 out of 163 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Budget accomodation
-Breakfast was Not bad and Worth the price. -Room was very hot and the only way to lower the Temperature is to Open the window. -Location is good. - staff was very welcoming.
Stayed 2 nights in Jan 2020

4/10 Poor

GC

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for two nights and the room was not cleaned during my stay. the room has a wood floor that is broken and is unequal. the morning that I left the attendant was not available even after waiting 15 min. and calling many times. the entrance to the hotel is through an informal bridge. this is not a 3 star hotel at all.
Stayed 2 nights in Dec 2019

8/10 Good

Maryam - Elham

Traveled with group
Liked: Cleanliness, property conditions & facilities
The breakfast was like in kindergarten! I prefer to have self-service breakfast with more choices and facilities. That was not respectful for tourists. Was more like a Motel
Stayed 5 nights in Oct 2019

2/10 Terrible

Yoko

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the service and room not the same as booking. It not 3 stars.
Stayed 5 nights in Sep 2019

10/10 Excellent

DaryaTorunova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and clean. Thanks a lot hotel stuff for hospitality and upgrading my room.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I am aware that we booked the budget basement room, but really it was below budget rating. Minus = Apart from being tricky to find, the hotel is very dated and in need of repair generally, you may need a member of staff to close your window correctly. Cleanliness is only superficial, best not to look in any corners too closely! The floors are very uneven throughout the hotel and you will need to watch your step as the corridors are poorly lit. Budget means that your room is cleaned only once a week, bedding and towels are changed every 4 days, unless you requested extra cleaning - which is charged for. Currently, July 2019, there is building work going on around the hotel so it is noisy and dusty during the day, but work does finish at a reasonable hour so that nights are not disturbed. Plus = Location Location Location. You are 5 minutes walk from the metro and bus lines. There are lovely restaurants in close proximity as well as fast food outlets, a local supermarket and the pedestrianised Old Arbat Street for souvenir shopping as well as a boulevard for higher end stores. There was plentiful hot water for the shower, we had enough electrical outlets and the beds were comfortable. Staff have limited English and are friendly but be prepared to pay extra for any service you may require. Generally the hotel is well placed for visiting Moscow, and most suitable for those travelling on a budget who are intending to be out and about for most of the day.
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Poor!!
Bad experience
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Location is good, not far from metro, red square, Arbat street
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2018

10/10 Excellent

Alex, Haifa, Israel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice area, the hotel itself is like a living home that was turned into a hotel. The area itself is not noisy at all and it is very close to the main attractions. 15min walk from the Kremlin and the Redsquare. Also close to Arbat, Gum, Zum and Tverskaya. The staff was helpful.
Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
Good option for budget travellers. You get what you pay for - this is like a 2-star hostel with all the basic necessities provided. The neighbourhood is quiet but seems safe. The only issue we had was stains on the bed sheet.
Stayed 1 night in Sep 2018

10/10 Excellent

Val, Chicago, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb location! within walking distance to most prominent sites in Moscow. Nice, quiet area. You an hear music from conservatory students playing when the windows are open. No traffic sounds. I loved it!
Stayed 2 nights in Aug 2018

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location. Poor value.
As I saw another reviewer state this is more of a hostel than a hotel. Although I did have a private room and bathroom. The rate I paid was about 8x more than the hotel was worth however it was during the World Cup and there were very few hotels available. I did love the location of this hotel, we were able to walk to most of the attractions that we wanted to see. There is no elevator and my room did not have air conditioning or a curtain on the window. The sun woke me up very early every morning. The hotel was also difficult to find, its set back off of the road and there is no sign. For the most part the staff was friendly and helpful. The room and bathroom were very small. Good water pressure and hot water in the shower.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever (and I do travel a lot). Impossible to find and the staff couldn’t be more impatient and unfriendly. If this is your last option, I would recommend sleeping in the streets.
Stayed 5 nights in Jun 2018

2/10 Terrible

Joseph, Chicago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Find another hotel!
Other than the helpful staff, there is absolutely nothing nice to say about this hotel. Impossible to find (hidden in a poorly identified courtyard) and when you get there, you’ll wish you hadn’t found it. SKIP IT!
Stayed 1 night in Jul 2018

6/10 Okay

Edgar, Indianapolis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel's location is excellent. Very close to the Kremlin and a reasonable walk to Metro stations. Plenty of mini markets and restaurants nearby. Hotel staff is very accommodating and has good English speakers. Hotel was clean. The beds are average comfort, but the lack of air conditioning or a fan was challenging. There was no airflow in the rooms. Great shower and spacious room.
Stayed 3 nights in Jun 2018

6/10 Okay

Zento

Disliked: Staff & service
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Great location - near Arbat St and Red Square. Very central.
Stayed 6 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was given away
I reserved a two twin beds and ended up sleeping on a folding bed. Room was right next to check in desk. Not was I was expecting. Pics on Expedia don’t reflect the actual hotel.
Stayed 1 night in Jul 2018

4/10 Poor

N., California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Actually the surrounding area was nice
It didn't look like a hotel. it was like airb&b. and not a good or comfortable one. We used it just to sleep & take shower. no choice or time for change. There was no fan, or A/C, or cooling stuff. At night you had to open the window and it was not easy to sleep with so many noises and talks from outside.
Stayed 2 nights in Jun 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 13 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean and very well located
the hotel is five blocks from the red square, very convenient if you go to stay in moscow and want to visit the most important sites. clean rooms, strong wi-fi, friendly staff and good breakfast for only five dollars. I would recomend this hotel and I stay here once again.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service
good location for music lover.
good location . behind music conservatory. walking distance for main sight. little bit hard to find the place. no elevater. inspite of all the flaws I love this place . close to metro and entertainment district.
Stayed 7 nights in May 2018

6/10 Okay

Verified traveler

near malls
when the hotel foget some things , the hotel took me money
Stayed 12 nights in Apr 2018

10/10 Excellent

Louise, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel
Lovely little hotel, staff very helpful and friendly. Excellent location.
Stayed 4 nights in Apr 2018

6/10 Okay

suwanich, Bkk, Thailand

Liked: Staff & service
Convenience and close to main sight seeing in Mosc
God hotel and friendly staff and speak well English
Stayed 6 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
It’s good.
It was comfortable. There is a private bathroom even though the fed is cheap. I can access the Wi-Fi. It’s strong enough. So, I can watch youtube easily. The location of the hotel is excellent. Kremlin and St. Arbat are accessible on foot.
Stayed 4 nights in Mar 2018

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If You Can Find The Hotel; you Find A Nice Place!
Room was super-nice for price. Great location in Central Moscow. Only two problems: No Elevator and hidden on small side street that runs off a small side street.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Had some problems at the check in as I was given a room in a basement which I did not book. I changed room the following day but I had to wait till 7pm to get into my room and this annoyed me a lot.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2017

8/10 Good

diana , chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CloSe to Red Square and transportation. Excellent location.
Stayed 1 night in Oct 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location, friendly staff
The room was quite clean and well-lit: simply but adequately furnished. The staff could answer all questions in English. It's in a historical bldg., so there will be stairs. Pay attention to directions: you enter the hotel from an inner courtyard, with no signage visible from the street. Unbeatable for a music lover, since the famous Moscow Conservatory is right across the street. 300 ruble breakfast was quite edible, with a different prix-fixe meal each day.
Stayed 9 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel in disguise
This is not a hotel ! It is renovated apartments like a hostel tucked away in a sketchy courtyard amongst many apartment buildings 10 minutes walk from Arbatskaya Metro. Nothing about this "hotel" is acceptable, The staff are hostile from the get go, probably because of all the unsatisfied customers. They demand almost a dollar per page payment for printing a boarding pass. It is clearly the concept of a greedy business model to leverage the concept of a hotel out of a cheap nasty hostel. The room was barely two starts. Towels had holes in them. Neighborhood was noisy and hard for taxis to find. Beds tiny and uncomfortable. No wifi in room and slow in lobby. Just dont bother.
Stayed 2 nights in Sep 2017

8/10 Good

Rob, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Staff was helpful, room was clean. Nothing fancy, but is recommended.
Stayed 5 nights in Aug 2017

4/10 Poor

MARTA, BAYSWATER/LONDON /UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONLY NEAR TO KREMLY AND POOR ROOM
STAFF CHARGE ME UNEXPECTED FEE THAT I SHOULD NOT PAY STAFF NOT WELCOME AND NOT HELPEFUL VERY POOR ROOM AND FACILITIES NOT WI FI IN THE ROOM
Stayed 3 nights in Aug 2017

8/10 Good

Natasha, UK

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pleasant stay in excellent location
The hotel is in an excellent location, quiet yet very close to the Kremlin. Spacious, comfortable rooms, but only cleaned every 4 days. Staff is friendly and speak English. The breakfast is very poor and not worth the money.

6/10 Okay

gidi, israel

Liked: Cleanliness, staff & service, room comfort
Great location, very nice staff
Great location, very nice staff, easy check in and they allow us to have check out at 14 pm no charge. The room is big and nice. Overall great value fof money and recommended

4/10 Poor

rutraveling, London

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
for one or two nights only
I didn't stay

4/10 Poor

yk, israel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was a basement. the mattress was very uncomfortable.

6/10 Okay

M S

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great location. Close to Red Square. Room was cold with no heat. Blanket was very thin and stained. We were cold at night.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel.
Good hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, rooms a bit quirky.
Rooms are a bit quirky. We were in a group and one had a room out the back with pink flowers and lace everywhere but no window so very dark. The entrance is difficult to find and as the hotel is fairly new taxi drivers don't know it so research the location before you go. Breakfasts were awful: cold baked beans, cucumber and olives! with either eggs or frankfurters and no choice in what you can have. Location is good, close to Red square and restaurants etc. nearby. Staff generally friendly though not always spoke English.

8/10 Good

Val, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb location! walking distance to best sites!
I stayed there for a week, walked everywhere - museums, Kremlin, Red Square, theaters (including the Bolshoi Theater), concert halls, shops, boulevards, historic places, monuments, beautiful churches, etc, etc. This is the best location in Moscow and a fantastic find for a budget traveler! The hotel is simply furnished, quiet and clean. The staff is very friendly and helpful. I did not eat at the hotel because there are so many excellent places (all price ranges) around. I had a great time in Moscow and the location of the hotel was a key because I love exploring cities on foot.

6/10 Okay

shlomo, jerusalem, israel

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
good location, not indulging
very good location. fit for youngster and for people that want to eat on their own. the kitchen is well equipped. breakfast quite mean but on the other hand very cheap. the rooms are unbearable on hot days, but those are only few in moskow; unfortunately for us - we fell on such a day. the windows should have heavy curtains or shutters for the summer, because sunlight begins very early and disturbs sleepping

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort

2/10 Terrible

Barry, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moscow an English Experience.
The most notable thing about Russia is they are not set up for english speaking tourism so be prepared to be creative in navigating your way round Moscow. I start with a warning on leaving the airport (Domodedovo International Airport) you will be hounded by taxi drivers NOTE: a lot of them are illegal! You get a warning about this on the train. Bazar? Use the airoexpress it's only £4.50 and is a 45 minute trip. After this you then have the delights of the Moscow metro ( 50p anywhere one way ) NOW! the only thing you can do is arm yourself with a metro map, the system is colour coded like our London underground it is this that makes it usable, when lost simply ask a young girl ( They usually have a little english ) and point to where you want to go and count the number of stations you need to pass Why? All station are in Russian ( Not english lettering ) so you english map with names is no help at all. Must see, The Kremlin, beautiful informative AND! You must visit the armory I not going to tell you whats in there it will spoil the surprise but here's a BIG NOTABLE TIP!. DO NOT QUE for 45 min's at the ticket office outside the Kremlin simply get you basic access ticket and pay for the Armory at the entrance to the Armory you will be amazed and taken back by whats in there. Finally enjoy Moscow I found it very safe day and night, only down side watch out for the hundreds of pushing and shoving Japanese tourist.

6/10 Okay

Bozidar

Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Noce location, good price for the room
Stayed for 5 nights. Overall the room was comfortable and newly furnished with everything you need. However, the utensils in the kitchen were quite dirty... Heating is a bit too much, had to open the window. You can add R250 for breakfast, which is just next door when you stepped outside the backdoor of the hotel. The entrance is a bit hard to find. I got lost for like 30 min the first time I was out, and in the end realized that I have been walking around the property but just couldn't get the entrance right... 2 staffs who work afternoon shifts speak good English and are really helpful, the rest don't speak English at all. Location is good. It's a 5 min walk to the subway station where they have many 24 hours cafes and even a bookstore. And on the opposite direction, another 5 min takes you to a number of nice restaurants. Walkable distance to the Red Square.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
clean and trendy. in the center so very convenient

2/10 Terrible

Alena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020