In-room safe, desk, blackout drapes, soundproofing

Reviews of Inn At Moses Lake

2.5 out of 5
Inn At Moses Lake
1741 Kittleson Rd, Moses Lake, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 986 reviews" "
Rating 8 - Good. 265 out of 986 reviews" "
Rating 6 - Okay. 63 out of 986 reviews" "
Rating 4 - Poor. 17 out of 986 reviews" "
Rating 2 - Terrible. 6 out of 986 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely comfortable with best breakfast we have had. But most important, was the kindness and caring of the staff! We have stayed here previously, and at both visits, the staff went above and beyond to help us! I could cite many examples of their kindness, ,caring and great hospitality. It is my No. l choice of accommodations in any hotel in any price range! Thanks and accolades to the staff! Exceptional!
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 24, 2024
Diana, what kind words! You don't know how much we appreciate this review of your experience with us. We are so pleased we were able to exceed your satisfaction on both occasions and look forward to your next stay!

10/10 Excellent

Jimm

Traveled with partner
Friendly staff, quick and easy check in, clean and comfortable room.
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 21, 2024
Thank you so much for staying with us!

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice inside. Great breakfast. Modern and comfortable rooms
Stayed 2 nights in Apr 2024
Response from Bee, Assistant Manager on Apr 20, 2024
Thank you so much for staying with us!

10/10 Excellent

Scott Cragun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 20, 2024
Thank you so much, Scott!

10/10 Excellent

Wendy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Good breakfast
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 19, 2024
Thank you, Wendy, for staying with us! We appreciate your feedback.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 18, 2024
Thank you for staying with us, Doug. We appreciate your feedback!

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and breakfast choices were excellent.
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 16, 2024
Thank you so much!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lots of breakfast options. Very clean.
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 16, 2024
Thank you so much!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, beautiful, and convenient area. Front desk greeters were both wonderful. Bed was very comfortable. Noisy fridge was absolutely soothing and helped me sleep. Breakfast was outstanding! So many choices of hot and cold foods.
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 15, 2024
Thank you so much for your review, we appreciate you choosing us!

10/10 Excellent

Theresa, Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 16, 2024
Thank you so much!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bee, Assistant Manager on Apr 16, 2024
Thank you so much!

10/10 Excellent

NATHANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't leave reviews very often, but this place impressed both my husband and me so much. Was very well decorated, had very nice staff, and a wonderful breakfast (that didn't close until 10 a.m.) with lots of extras that most hotels don't have. Room was spacious, bed was comfortable and we were even given a later checkout time so we could dress for a funeral we were attending. If I'm ever back in Moses Lake, this is the hotel for me!
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 15, 2024
Nathaniel, we are so pleased to hear that we were able to accommodate you guys in your time of loss. We sure would welcome you back with open arms any time:)

10/10 Excellent

Jody

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 15, 2024
Thank you, Jody!

10/10 Excellent

Roy, Surrey

Business traveler, Traveled with family
Liked: Property conditions & facilities
Very nice but the breakfast food was not very warm. We couldn’t eat it. Eggs were cold and so were the sausages. We enjoyed the other food items. A bit noisy, walls are thin. We were woken up at 6:30am by the room beside us arguing.
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 15, 2024
Thank you, Roy, for your feedback! We appreciate the 5 star review and hope to have you back again on your next trip through!

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in my original room; but it was discovered by the time I got there and they upgraded me for my convenience. Good breakfast with more options than I had anticipated.
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 9, 2024
Hello Brian, thank you for entrusting your travel needs to us. You will be pleased to know we were able to replace a failed part in our hot water circulation system and fix the hot water issue. We hope to have you back again on your next trip through:)

10/10 Excellent

Cheryl Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and the breakfast is awsome
Stayed 1 night in Apr 2024
Response from Bee, Assistant Manager on Apr 8, 2024
Thank you Cheryl!

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 4, 2024
Thank you, Krystal, for leaving a review! We welcome you back anytime:)

10/10 Excellent

Kathy

Great customer service, beds are soft and comfy!
Stayed 1 night in Apr 2024
Response from Lauren W., General Manager on Apr 4, 2024
Kathy, thank you so much for staying with us! We sure do appreciate the feedback:)

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lauren W., General Manager on Apr 4, 2024
Thank you, Preston, for staying with us!

10/10 Excellent

Patricia, Penticton

Liked: Cleanliness, staff & service, property conditions & facilities
Out of all the stays to AZ and back to BC Canada this was by far the best - breakfast was amazing too
Stayed 1 night in Mar 2024
Response from Lauren W., General Manager on Apr 1, 2024
What a wonderful review, Patricia! We are so glad you entrusted us with your travel needs and hope to see you again next year!

10/10 Excellent

Barbara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this gem! Reasonable rates, reasonable pet fees, great customer service, great breakfast included, very quiet and great parking! I cannot say enough good things about the Inn at Moses Lake! Our go-to spot when passing through!
Stayed 1 night in Mar 2024
Response from Lauren W., General Manager on Apr 1, 2024
Barbara, what a delightful review! Thank you for taking the time to leave such glowing feedback. We look forward to your next trip through!

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog Friendly
Stayed 1 night in Mar 2024
Response from Bee, Assistant Manager on Mar 30, 2024
Thank you Kent!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lauren W., General Manager on Mar 26, 2024
Thank you for staying with us, Emily! We are glad to see you enjoyed your time with us and we welcome you back any time:)

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Thank you.
Stayed 1 night in Mar 2024
Response from Lauren W., General Manager on Mar 19, 2024
Thank you for staying with us, Mackenzie! We appreciate your feedback.

10/10 Excellent

Barbara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Quiet, nice big rooms with good amenities. Affordable with an added breakfast bonus, and very reasonable pet fees!
Stayed 1 night in Mar 2024
Response from Bee, Assistant Manager on Mar 16, 2024
Thank you so much Barbara!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very quiet location. It’s great having a fridge and microwave! Free breakfast offers a lot of options
Stayed 1 night in Mar 2024
Response from Bee, Assistant Manager on Mar 3, 2024
Thank you so much Jill!

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay. We would stay here again. Rooms have everything you would want, clean, quiet, comfortable, kitchenette and spacious. Breakfast are excellent. Parking area perfect. Staff were outstanding.
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 29, 2024
Thank you for your glowing review, Robert! We are delighted that you chose us to meet your overnight needs. We hope to see you again on your next trip through the area:)

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay there again. Bee at the front desk was great.
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 28, 2024
Thank you Claudia for your review! Bee is a shining star, we so appreciate her warmth with guests and making them feel like they are a part of the family around here:) We look forward to seeing you again, my dear!

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean both inside and out! The staff were very helpful and accommodating. My only complaints were in regards to my actual room. First our sink had a drainage issue so I couldn’t leave it running for longer than enough to do quick handwashing. Second our bathroom was so small! It was like an airplane restroom. And my last complaint was that our room didn’t have any curtains/blinds there was a clear window cover but no blackout curtains or anything to block any outside light throughout the night and morning. Other than those slight issues, the room was very spacious and nice.
Response from Bee, Assistant Manager on Feb 26, 2024
Thank you Alyssa for that very detailed review! Reviews like yours help keep our hotel in tip top shape. I was able to get my maintenance crew to fix the issue with the black out curtains and the sink! Thank you so much for staying with us :)

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
We got a free room upgrade because we wanted a bathtub.
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 28, 2024
Thank you for your review, Marian! We do try our best to accommodate our guests and their needs if at all possible. We are glad you appreciated the bath tub. Perhaps we will see you again on your next trip through:)

8/10 Good

Raymond E

Traveled with partner
The room was great and the breakfast met expectations. The fitness room was a major disappointment: of the four machines in the room, one half were out of order. As well, the tv was unavailable because the remote controller had been removed.
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 23, 2024
So sorry, Raymond. You did catch us waiting on parts to be delivered necessary to fix our exercise machines. They will be up and running shortly. We are glad that you enjoyed the rest of your stay. Hopefully we will see you again! (Also, next time you stay, be sure to ask about getting a pass for South Campus Athletic Club up the road from us. They are our sister property and one of the biggest gyms in grant county.)

10/10 Excellent

Sariah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in for two nights and the TV did not work, but as soon as we told the front desk they moved us to a better room and over all we had a great experience. It is nice to feel comfortable being away from home. Thank you!
Stayed 2 nights in Feb 2024
Response from Lauren W., General Manager on Feb 21, 2024
Thank you, Sariah, for the kind review! We appreciate the grace given us while we were trying to identify the issue with our cable. Our service provider has since been out here to remedy the issue, so next time you stop through, TV channels should be crystal clear!

10/10 Excellent

Janine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best free hotel breakfast I have ever had! In addition to the usual cold options, there were multiple delicious hot dishes: 3 kinds of sausages, scrambled eggs, potatoes, biscuits & sausage gravy, and waffles. Room was very comfortable. Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 20, 2024
Thank you for choosing us to care for your travel needs, Janine! We are so pleased you enjoyed the complimentary breakfast:) Safe travels to you and we would love to have you back!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 20, 2024
Thank you for staying with us, Ronald!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. First time staying here and would definitely recommend others.
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 17, 2024
Steven, thank you for you for your review! It truly helps get the word out about us to travelers passing through looking for local gems:) We hope the rest of your travels go smoothly!

8/10 Good

Carlos, Othello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 19, 2024
Carlos, thank you for your review! We hope you come stay with us again:)

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good prices, local places to eat, good accommodations, and clean. Free breakfast is a nice bonus.
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 13, 2024
Thank you Gregory for your feedback! We always love hearing what guests appreciate about their experience with us:) We hope you come again on your next time through!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bookmarked it incase im ever travelling near there again great stay Only negative was the floor in our room hadnt been vacuumed or mopped as we walked around bare food my feet had all kinds of bits of grit on them which also turned the bottoms of our feet black haha As well we found the tv pretty small / low quality for a modern hotel Otherwise, comfortable beds, slightly firm, nice shower, nice desk / chairs and a/c heater combo
Stayed 1 night in Feb 2024
Response from Lauren W., General Manager on Feb 7, 2024
Thank you, James, for your thorough review of our facilities! We are pleased to hear you enjoyed your stay, and would love to have you back again, anytime:)

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money stay. Superb staff!
Stayed 1 night in Feb 2024
Response from Bee, Assistant Manager on Feb 5, 2024
Thank you so much George!

6/10 Okay

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bee, Assistant Manager on Feb 4, 2024
Thank you Emily for taking the time and leaving us a rating!

8/10 Good

Sera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lauren W., General Manager on Jan 29, 2024
Thank you for staying with us, Sera:)

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Lauren W., General Manager on Feb 13, 2024
David, thank you for the 5/5 stars! We sincerely hope your stay was everything it needed to be and hope to see you come back again:)

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Final night
Loved the variety of options for the breakfast buffet.
Stayed 1 night in Jan 2024
Response from Lauren W., General Manager on Jan 24, 2024
Thank you for your review, Lynne! We do pride ourselves on the breakfast we are able to include in the price of your stay, and are always very pleased to hear that guests appreciate it too! We hope you enjoyed the rest of your travels:)

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bee, Assistant Manager on Jan 16, 2024
Thank you for leaving us a rating!

8/10 Good

Wrigley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lauren W., General Manager on Feb 13, 2024
Thank you for your review, Wrigley! We hope you come stay with us again on your next trip through:)

8/10 Good

Jeremy

Stayed 3 nights in Dec 2023
Response from Bee, Assistant Manager on Jan 21, 2024
Thank you!

10/10 Excellent

Vera Joy

Stayed 1 night in Dec 2023
Response from Lauren W., General Manager on Jan 2, 2024
Thank you for your review, Vera Joy! We hope you had a Happy New Year:)

10/10 Excellent

Mr Z

Stayed 1 night in Dec 2023
Response from Lauren W., General Manager on Jan 19, 2024
Thank you for the review, Mr. Z! Please come stay with us again.

10/10 Excellent

Irving D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Friendly staff. Coffee always available in lobby. Great breakfast !!
Stayed 1 night in Dec 2023
Response from Bee, Assistant Manager on Dec 29, 2023
Thank you so much!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at The Inn
The Inn at Moses Lake is our home away from home when we visit our son and his family. We have gotten to know the staff pretty well and love them like family. They have great interactions with all that stay there and make everyone feel at home and cared for. I don't believe you will find a better team at any other motel!
Stayed 2 nights in Dec 2023
Response from Lauren W., General Manager on Dec 28, 2023
Mary! You are just a doll, thank you for the glowing review:) We truly can't wait to have you back on your next time through. You guys have yourself a Happy New Year, my dear!