Only had one issue, when I first checked in and got to my room housekeeping wasn't quite finished making the bed which wasn't a big deal except that she took a lit cigarette in with her and burned the top sheet and it took several hours to get the smell out of the room, it was a NON-SMOKING room. Otherwise everything else was great. Beds are super comfy, when the sheets don't have cigarette burn holes. I alerted the manager right away but saw the same housekeeping staff member the next day smoking a cigarette while cleaning rooms.