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메인스테이 스위트 마운트 로렐 - 필라델피아 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 453개 이용 후기 중 121개" "
평점 8 - 좋아요. 453개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 453개 이용 후기 중 75개" "
평점 4 - 별로예요. 453개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 453개 이용 후기 중 107개" "

6.4/10

청결 상태

8.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

BAIKSEOK

출장 여행
별로예요: 청결 상태, 객실의 편안함
2021년 5월에 1박 숙박함

2/10 - 너무 별로예요

Alberto

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property houses people who are homeless, and in the throes of addiction. The atmosphere around this property is terrible. In fact, all of the hotels on the south western side of Route 73 all have this problem do not stay here you will not feel safe. The room I was given had someone in it who was working on the television. There was no warning of it the second room I was given in a supposedly quieter area. Also had a man inside working on the TV television there’s too much going on at this property, and the young lady who works the desk had her hands full, she doesn’t deserve to work in a place like this. They were pamphlets for the covenant house, which is a center for people who need help with addiction on the same counter for local restaurants in the main lobby of the hotel. I’m stating this, so no one feels surprised when they arrive and discover what it’s really like there. I refuse to allow my family to stay at this hotel. I’ve been working on trying to get a refund ever since.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 29일
Dear Guest, Thank you for your review. Your feedback has been discussed with our team to ensure we are well-poised to serve you better in the future. We hope you will consider giving us a second chance to provide you the hospitality you deserve.

10/10 - 훌륭해요

Ambar

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Venkat was the most amazing and welcoming front desk staff member I’ve ever had the pleasure of meeting! He was lovely and made sure we were comfortable the whole way! If you want to be treated with respect and kindness Venkat will make sure to do so! It was a wonderful experience thanks to him!
답변 제공: Management 님, 2024년 3월 29일
Dear Guest, Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again.

8/10 - 좋아요

Warren

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was very good and helpful, Property was very busy at all times of the night and alot of door slamming and noises from other rooms and people. Would stay for another 1 night visit the room was nice and big. Best part was the small kitchen and cough amd tv set up.
2024년 3월에 2박 숙박함
답변 제공: kavya 님, 2024년 3월 17일
Thank you for staying with us we sincerely appreciate your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience. We believe that our customers deserve nothing but the best.

4/10 - 별로예요

Alicia

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never stay here again. They wanted a cash deposit of $250. I was only stay there for a one day. My room had dead bugs in it. There wasn’t enough towels in my room. I just wouldn’t recommend this place.
2024년 1월에 1박 숙박함
답변 제공: kavya 님, 2024년 3월 17일
"Dear Alicia, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

10/10 - 훌륭해요

Venkanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I Felt very Comfortable, Easy check-in, the staffs are very friendly, Room Amenities are very goo.
2024년 1월에 1박 숙박함
답변 제공: kavya 님, 2024년 3월 17일
Thank you for staying with us we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience. We believe that our customers deserve nothing but the best, and we're committed to delivering just that.

10/10 - 훌륭해요

Venkanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 9일
Thank you very much for your time in filling out our review and letting us know you enjoyed your stay. We look forward to your next visit the next time you are in the area.

2/10 - 너무 별로예요

Taina

단체 여행, 연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 13일
Sorry to hear you did not enjoy your stay with us. Thank you for letting us know.

10/10 - 훌륭해요

Jeff

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 13일
Thank you very much for your feed back. We are pleased to see you enjoyed your stay. We look forward to your next visit.

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet. Close to shopping and restaurants
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 16일
Thank you very much for taking the time to let us know you enjoyed your stay. We look forward to having you stay the next time you are in the area.

6/10 - 괜찮아요

Latricia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property needs to be exterminated. There were roaches all in the kitchen.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Thank you for your response. We were/are exterminated on a regular basis. If you had an issue with a particular room I would of loved to speak with you while still on property to discuss your experience of what you encountered. Unfortunately if it is not brought to our attention at the time of it occurring it is hard to address after the fact. You are welcome to contact us directly at the property to follow up on your experience.

2/10 - 너무 별로예요

Rosalind

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Shower was dirty as hell
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 29일
We deeply apologize that your shower was found in that condition. We are working very hard to remove these inconsistencies with our property. Rest assured we will be handling this issue. Unfortunately with a third party reservation I am not able to process compensation, however if you are in the area again and call us directly I can do something for you and make sure you do not have this issue again. Thank you for sharing your experience and again we deeply apologize for this experience.

6/10 - 괜찮아요

Victor

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 25일
Thank you very much for taking the time to fill out our online survey. We value you your time and for being a great guest.

2/10 - 너무 별로예요

Leola 님, Oaklyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 23일
Thanks for your response.

2/10 - 너무 별로예요

Erika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facility had roaches and bugs. Front desk staff lady was rude when they double charged my card after I requested a refund and never stayed
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 10월 23일
Your reservation is though Expedia not directly through the hotel. We can not charge or refund for your stay. Only Expedia can do those things for you.

2/10 - 너무 별로예요

Patrick

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
GROSS!
Absolutely vile. Stains everywhere! Possible bed bug! Welfare housing , do not stay !
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 23일
I am sorry to hear you will not be returning. We are an extended stay hotel. We are not a Welfare housing facility. Everyone pays for their room the same as you. Unless pictures are not presented when checking in and you decided to stay and then complain after the fact there is very little to discuss.

6/10 - 괜찮아요

Sandy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 18일
Thank you for taking the time to let us know how your stay was.

10/10 - 훌륭해요

Daikwon

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I always stay here when i want to relax .it's very peaceful and comfortable here .
2023년 10월에 4박 숙박함
답변 제공: Management 님, 2023년 10월 17일
Thank you so much for being a great guest and we look forward to your next visit when you are in the area.

6/10 - 괜찮아요

Nicholas

별로예요: 청결 상태
Room was a little dirty. Staff was helpful.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 16일
Thank you for taking the time to provide feedback on your stay. We are making changes daily and hope that in the future you might give us another chance to show the changes happening for our future stays. I am pleased to hear that the staff was helpful.

4/10 - 별로예요

Wayne

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 16일
Thank you for letting us that you were not satisfied with your stay. I would interested in learning more about your stay experience and why you were not satisfied. If you would like to contact us directly and speak to the General Manager we would appreciate your time. Thank you.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very dirty, waste of money. Definitely won’t stay again
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 12일
Thank you for your feedback, I am sorry to hear that was your experience. If you would like to contact us directly at the hotel to address your concerns about a specific room I would like to hear from you directly.

2/10 - 너무 별로예요

Eligio David

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beyond dirty. Dead bugs in the bathroom, cigarette smell was so strong, dirty seats stained, walls were covered with dirt. Horrible.
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 9일
Unfortunately I am not able to locate a reservation in your name to indicate when and where you were actually at this property.

8/10 - 좋아요

Mohammad

2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 29일
Thank you very much for staying with. We appreciate your time in letting us know how we are doing. We look forward to your next visit

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was okay except the pillows in my room.
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 10월 9일
Thank you for your review. I am sorry that you did not enjoy the pillows in your room. I will look further into this and see if there are upgrades we can make in this department.

6/10 - 괜찮아요

Sheryl

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed, I got there in time to get ready to meet friends, while getting ready, I found trash under the bed,and sofa that filled a shopping bag, stove top was dirty and not cleaned and food left over from the last resident who stayed in that room!! I brought the bag of trash to the front desk, all I got was "I"m sorry" the least they could have done was knocked off half the price! Won't be back~
답변 제공: Management 님, 2023년 10월 12일
I apologize that , that was your experience staying here. I have done some further investigations into your experience and I am very sorry that was your experience. I have addressed these concerns with the staff to make sure no one will have this experience again. Thank you for your patience as I looked further into this matter.

2/10 - 너무 별로예요

Dana

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is terrible. Very unclean. I didn’t want to touch anything or use the towels. I will not stay here again. They need a total renovation. Like rip out the walls and start over. Staff is friendly and tried to be accommodating but the place is bad.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 9일
Thank you for letting us know about your stay. We are making improvements daily. A complete renovation is up and coming. I invite you to visit us again when our renovations are complete.

4/10 - 별로예요

Christopher

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Our room the couch was stained all over everything jn the kitchen was sticky luckly my wife had lysol wipes could actualy get black off the counter tops the staff was nice enough they were painting in the hallway which was good
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 9일
I appreciate your feed back on your stay. I am sorry that you incurred this during your stay. I am looking further into the details of your stay.

6/10 - 괜찮아요

RAMONA M

가족 여행
Not good!
Choice needs to review standards and guidelines for its locations, Clearly the on line description should say ‘under renovation’. Broken locks on entry door, ceiling panels akimbo, or missing, carpeting torn out,…. Employees hanging out outside of lobby entrance Desk chair and end table and side cushions were in the middle of the room. AC was off and room had a stale odor.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 2일
Thank you for your review and letting us know about your experience. We are in the process of improving our facility on a daily basis for our guests. I will look further into to your comments about the staff being outside the entrance and why.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don't recommend
This was a subpar hotel. Service required you to get stuff at main lobby like there was never a blanket on my bed both times I booked here. And little to no shampoo or body wash to use. Other tenants seemed to be a bunch of crackheads and was sketch to be in. Doors to hotel was held open by things people grabbed outside to hold door open so they didn't need the key so I felt not very safe. I wouldn't recommend this hotel to be honest.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 29일
I am very sorry that was your experience with this hotel. We are in the process of making changes to improve. I hope in the future you can revisit to see the improvements that are happening daily. Thank you for taking the time to let us know your issues.

8/10 - 좋아요

Samuel

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Not bad
The room was pretty comfy, im happy it had a kitchen. Im just a lil tired of the hotel in this area all smelling like smokers lived in the room but other than that it was a decent stay for 4 days.
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 9월 28일
Thank you for letting us know about your stay. We are working hard to improve our conditions in the room with previous guests violating our smoking policies. We are making changes constantly to improve and eliminate these issues. Thank you for staying with us and hopefully we can improve in this area.

8/10 - 좋아요

Ahmadou

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Management 님, 2023년 9월 29일
Thank you for your time filling out our guest survey.

10/10 - 훌륭해요

Jan

단체 여행
좋아요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 28일
We are very glad to know that you enjoyed your stay. We look forward to even better things to come in the future. Thank you for staying with us.

6/10 - 괜찮아요

Erica 님, EGG HARBOR TWP

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 28일
Thank you for submitting your feed back. Currently we are in the process of making changes to our property and improving our guest stays. If there are specific details that we can improve for you, I welcome your additional feed back.

2/10 - 너무 별로예요

Dominic

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 28일
I am sorry to see that your stay did not meet your expectations. We are currently in the process of making our existing property better. If there are specific details that you would like to share that we can improve, I welcome your insights on your stay.

8/10 - 좋아요

Niema

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 28일
Thank you for filling out our survey. If there is anything we can do to improve your stay we welcome your feed back to making your stay better.

10/10 - 훌륭해요

Addison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing front staff is so helpful
답변 제공: Management 님, 2023년 9월 28일
Thank you for letting us know our staff is meeting your standards. We look forward to serving your needs if you are in the area again.

2/10 - 너무 별로예요

Jonathan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 28일
We apologize that we did not meet your expectations. If there are specific details to help us improve in your experience during your stay, I welcome your additional feedback. We are working hard to improve our hotel everyday.

4/10 - 별로예요

Troy

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
The room smelled really bad, it smelled like smoke everywhere and you could smell marijuana all in the hallway.
2023년 8월에 4박 숙박함
답변 제공: Management 님, 2023년 9월 28일
We apologize that you had that experience with us. We are working hard to change our guests behavior that are violating our smoking policy. We are 100% non smoking facility and we are cracking down on violators that wish to not comply. Hopefully in the future you can visit to see the changes we are working hard to change.

10/10 - 훌륭해요

Massiel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 29일
Thank you for your review.

6/10 - 괜찮아요

Geila 님, Norfolk

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The building my room was in was dirty and pet piss smelled in front of the building. Staff entered my room to remove a phone while I was out.
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 2일
Thank you very much for your feedback. I am sorry to hear about your experience in August when you visited our facility. We are underway making improvements and hopefully in the future you can visit us and see all the improvements we have made in such a short time.

6/10 - 괜찮아요

Yolanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My reservation and check in process was ok. I was not expecting to pay a $100 pet fee but was offered a discount by one employee but was still charged the $100. Then upon getting up the next morning my kids went to use the microwave and found food left in it with flies around it. We needed towels, washcloths, blankets and pillows and remotes to all tvs and we had to constantly ask for more than 1 item. My husband asked about washcloths the morning after and was told 2 different times that they were not ready, so bought some just to have during our stay. Upon encountering the staff (,maids) they were very pleasant and helpful but did not speak any English. I think that in this field someone nwwsa to speak or at least understand some English as far as the public is being dealt with it would help with communication breakdowns. My overall stay was ok, I give it a 5 outta 10. The property was very nice, the rooms were descent, but could use some work or remodeling, and they could use a pool for the guests especially if children stay as well. We really enjoyed the area and the location if everything.
2023년 7월에 2박 숙박함

4/10 - 별로예요

Ryan

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Ceirra

가족 여행
별로예요: 객실의 편안함
Waste of time unprofessional
I got to the hotel at 4pm check in time and they told me my room wasnt available anymore and their pool is not open maybe they should take it off the site i had to hurry n try n find another hotel. So unprofessional ill never try n book here ever again
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Alan

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Ching

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Linwood

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the property It needs a little work on suites and lobby
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Latasha

2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

sadaf

별로예요: 청결 상태, 객실의 편안함
Worst ever experience
They said Wi-Fi, but there is no wifi. The ask breakfast but there is no breakfast available. Use towels. Really? Bad blankets are have whole. Kitchen is fully rusted and bathroom is thinking really bad
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jeihsel Rivera

가족 여행
The pool was closed only complaint
2023년 7월에 2박 숙박함

4/10 - 별로예요

Charles

가족 여행
별로예요: 객실의 편안함
Overall it sucked
A/C was set at 60. No TV. No coffee or breakfast. Door wouldn’t open/close without effort. If it was less expensive, perhaps the value would have been better.
2023년 7월에 1박 숙박함